This is a show for anyone who cares about using digital approaches in the public sector to deliver better outcomes. We explore stories from around the world, where public servants have been successful at driving change. We meet the people behind the stories, to hear their first-hand experiences and lessons learned. Throughout the series we discuss technology and trends, as well as the cultural aspects of making change happen.
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AI is changing the way we work at an unprecedented speed. How can business leaders stay ahead of the curve and champion emerging technologies to benefit themselves and their teams? On WorkLab, we talk to experts about the work trends you need to know today—from how to use AI effectively to what it takes to thrive in a digital age. Join host Molly Wood as she explores the science of work and ingenuity.
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As organizations continue to adopt AI, they need to look beyond the technology to successfully implement AI. Microsoft’s AI Business School podcast highlights what business leaders should consider in their AI transformation. Host David Carmona showcases thought leaders, corporate changemakers, and internal Microsoft experts who share experiences from their own AI journeys.
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Host Jeremy Goldberg, Worldwide Director of Critical Infrastructure at Microsoft, is on a journey to learn more about how infrastructure is being built around the world, by talking with public servants, philanthropist, artists and place-makers who have spent their lives working in the public interest. This is a series to help us build things and plan for the future while putting people first.
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Building a Learning Culture for the Age of AI, with Joe Whittinghill
24:25
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Joe Whittinghill is the Chief Learning Officer at Microsoft, where having a growth mindset is at the heart of the organization’s culture, and key to its success. He joins host Olivia Neal to share his lessons in building a learning culture across 220,000 employees, based in 115 different countries. Joe shares practical insights as well as perspecti…
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Platforms, Literacy and Responsible AI—Data Foundations to Better Serve Canadians
25:43
25:43
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Ima Okonny is the Chief Data Officer at Employment and Social Development Canada. Ima leads work across the department of 40,000 people to better understand and use data to deliver services to Canadians. In this episode she joins host Olivia Neal to discuss foundational data platform approaches, responsible use of AI, and how she’s building data li…
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Cyber, Communications and Collaboration in Defense with Lt. Gen. Alan Lynn (Ret.)
35:03
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Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He began building his expertise in military communications early in his career, and this developed through roles which took him around the world, including NATO communications, peacekeeping operations in Bosnia, and communications for the US in the Pacif…
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Khan Academy founder Sal Khan on the Future of Learning
25:55
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Imagine a world where we each have our own personal tutor who knows exactly when we need more challenge, support, or motivation. Sal Khan believes AI can be that tutor. He’s the founder of the online education nonprofit Khan Academy and the author of several books on education technology, and he’s here to talk about how smart companies can leverage…
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Oversight of Government spending using Generative AI
20:54
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Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil, and he has led his team to be early and enthusiastic adopters of Gen AI. The Court of Accounts oversees government spending of over $100bn, for the State which has a population of 44 million. It is critical that the people of São Paulo can trust how public fu…
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Charles Lamanna is the Corporate Vice President of Business Apps and Platforms at Microsoft. In this episode, he explores how newly announced Microsoft Copilot capabilities help business leaders do more than boost their personal productivity using AI. They can reinvent their teams and even their entire business. Lamanna also shares how low- and no-…
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How AI Can Reveal the Neural Secrets Behind Great Leadership
25:31
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Michael Platt literally wrote the book on the neuroscience of leadership, and he’s on this episode of the WorkLab podcast to explain how AI is transforming our understanding of the brain, as well as the way we work. Platt is the Director of the Wharton Neuroscience Initiative and a Professor of Marketing, Neuroscience, and Psychology at the Univers…
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Inside Accenture’s AI Journey with CEO Julie Sweet
24:52
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How is Accenture, the professional services company with more than 730,000 employees across the world, transforming its enterprise using AI? And how is it recommending its clients do the same? In this episode, we go behind the scenes with CEO Julie Sweet to learn how. She also shares why the firm is investing $3 billion into AI, concrete use cases …
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Innovative Culture and AI—Digital Transformation in the City of Kelowna
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As the former CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He talks with host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovati…
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What All Leaders Can Learn from How AI is Revolutionizing Medicine
27:26
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Peter Lee, President of Microsoft Research, explains how AI is transforming every aspect of the medical industry, from research to diagnosis to how doctors communicate information. He also helps listeners grasp how what he’s seeing in medicine is happening across all industries: ultimately creating systems that are less siloed and less confusing, m…
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Are Managers the Key to Unlocking AI’s True Potential?
23:15
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Do you think AI will reduce the need for managers? Think again. As work becomes more efficient, the need for empathetic human oversight will increase, says Bryan Hancock, global leader of McKinsey’s talent management practice. He explains why managers will play a critical role in building AI-powered organizations and ensuring that they thrive. In t…
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How Do You Solve a Problem That’s Never Been Solved Before?
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The best leaders have a framework for stepping confidently into the unknown. This includes creating an AI-powered organization, a challenge that has many up at bat. In this episode, Dr. Britt Aylor, Director of Leadership Development at Microsoft, gives us a crash course in the adaptive leadership framework. In the WorkLab podcast from Microsoft, h…
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Accessibility Fundamentals—Collaborating for Impact
22:01
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Rich Corbridge is the Chief Digital and Information Officer for the UK’s Department for Work and Pensions (DWP), the UK’s biggest public service department with 100,000 employees, serving 20 million customers. Rich joins host Olivia Neal to discuss how DWP has been embedding approaches to accessibility, including by partnering with Microsoft to bui…
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A Connected and Citizen-Centered City—Lessons from Brussels
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Join host Olivia Neal as she meets Mary Odile Longard, the CEO of i-CITY. Marie Odile shares the approach that she and her team have taken to enable the digital transformation of the City of Brussels. She introduces BRUCE, the new omni-channel platform used by the city, explains the impact of this work on citizens and employees, as well as her less…
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Charles Duhigg on How to Build New Habits for the AI Era
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Charles Duhigg is a Pulitzer Prize–winning reporter, author, and productivity expert. He joins us on the WorkLab podcast to share insights on how to form good habits for the AI era, along with the secrets behind “supercommunicators” who have next-level conversation skills. His key insight: the ability to clearly articulate what you want is vitally …
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The year 2024 will be remembered as the moment when AI-powered organizations shifted into overdrive. How should leaders reinvent their processes for this new era? What’s the best way for organizations to use the time that AI saves their teams? Join host Molly Wood for the new season of the WorkLab podcast, which explores the hard data, real-world l…
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Transforming Public Sector Services using Generative AI—Global Case Studies
28:51
28:51
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Robyn Scott, the CEO and Co-founder of Apolitical joins host Olivia Neal as they discuss the findings of a new report on generative AI in the public sector. Using examples from Japan, Canada and Portugal, they explore the potential for generative AI to transform government operations. Robyn shares the lessons other public sector organizations can l…
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Nir Eyal on how to defeat distraction in an always-on world
21:56
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Nir Eyal is an entrepreneur and author of the bestselling book Hooked: How to Build Habit-Forming Products. He’s harnessed that expertise to develop simple guidelines on how we can tune out distractions. In this episode of WorkLab, he shares his insights on how to maintain focus. Eyal is the last guest for season 5 of the WorkLab podcast, in which …
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Erica Keswin, a business strategist who’s worked with the world’s most influential brands, defines what a human workplace is, and how leaders can achieve it in the age of generative AI. She also talks about her newest book, The Retention Revolution. Keswin is the latest guest on Microsoft’s WorkLab podcast, in which host Molly Wood explores the dat…
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Eric Horvitz on the Possibilities of Generative AI for Human Thriving
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Eric Horvitz, Chief Scientific Officer at Microsoft, explains how generative AI has the power to supercharge human potential and why business leaders should see it as the world’s best “ideas processor.” Horvitz is the latest guest on Microsoft’s WorkLab podcast, in which host Molly Wood explores the data and insights about the work trends you need …
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Digital Transformation in Defense—A Conversation with General Bob Brown
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In this episode, guest host AT Ball interviews General Bob Brown, President of Association of the United States Army (AUSA), exploring the evolving role of digital tech in defense. The conversation emphasizes the impact of technologies like AI, cloud solutions, and collaboration across sectors. General Brown highlights the need for talent developme…
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How Copilot Is Transforming One Global Creative Agency
17:57
17:57
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Dentsu Creative, one of the world’s largest global creative agencies, is a part of the Microsoft Copilot Early Access Program. Global Head of Technology James Thomas shares how integrating Copilot is transforming workflows and enhancing creativity for his teams. Thomas is the latest guest on Microsoft’s WorkLab podcast, where host Molly Wood explor…
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Leveling the cybersecurity playing field with AI, Machine Learning, and Cloud
22:45
22:45
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Jonathan Cassar, the Chief Technology Officer and Head of Information Security at the Malta Information Technology Agency (MITA), provides insights into global cybersecurity trends and their implications for the public sector. He discusses strategies to bolster cybersecurity in government and critical infrastructure, approaches to tackling the cybe…
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LinkedIn VP Aneesh Raman on Why Adaptability is the Skill of the Moment
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Aneesh Raman, a vice president at LinkedIn, explains how generative AI is changing work and expanding opportunities for people without standard career paths and educational backgrounds. Raman is the fourth guest for season 5 of Microsoft’s WorkLab podcast, in which host Molly Wood has conversations with economists, technologists, and researchers wh…
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Modernizing National Approaches to Cybersecurity
21:22
21:22
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Sami Khoury is the Head of the Canadian Government’s Centre for Cyber Security. As Canada’s technical authority on cyber security, the team use their expertise to keep safe the information and systems that Canadians rely on, to protect and defend the country’s cyber assets and to lead Canada’s federal response to cybersecurity events. Olivia Neal […
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Harvard Business School’s Christina Wallace on How AI Can Help Us Rebalance Our Lives
22:44
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Christina Wallace is a Harvard Business School instructor, serial entrepreneur, and author of the book The Portfolio Life. In this episode of WorkLab, Wallace discusses how leaders and individuals need to rethink careers and personal growth in AI-powered work. She is the third guest for season 5 of the WorkLab podcast, in which host Molly Wood has …
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Cybersecurity stands at the forefront of global concerns in a dynamic realm where technology constantly evolves. Recent advancements in generative AI have opened new avenues for both progress and peril. Guest host Alvaro Vitta and Tom Burt, Microsoft CVP of Customer Security and Trust at Microsoft, delve into the cybersecurity insights gleaned from…
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Microsoft Deputy CTO Sam Schillace on How AI Will Shift Our Productivity Paradigm
20:24
20:24
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Sam Schillace’s breakthroughs in collaboration technology and engineering leadership have helped transform the way we work. In this episode, the Microsoft CVP and Deputy CTO discusses his experiences with AI tools, and their potential to shift our productivity paradigm. Schillace is the second guest for season 5 of the WorkLab podcast, in which hos…
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India's Journey to Digital Transformation—A Conversation with Dr. Pramod Varma
31:54
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India's digital transformation journey has relied on the power of strategic thinking, collaboration, and innovative solutions. Microsoft Digital ID lead Colleen Elliott and Dr. Pramod Varma, an expert in the field of digital public infrastructure and former Chief Architect of India’s Aadhar digital identity program, explore how India overcame signi…
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Futurist Amy Webb Shares the Most Plausible Outcomes for AI and Work
22:48
22:48
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No one can predict the future, but quantitative futurist Amy Webb is doing her best. In this episode of WorkLab, Webb shares the most plausible outcomes for what the future looks like with AI and what business leaders can do today to make sure their organizations are set up for success. Webb is the first guest for season 5 of the WorkLab podcast, i…
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WorkLab Season 5 Will Explore How to Tap the Full Potential of AI
1:19
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The AI era of work isn’t coming—it’s here. How can you stay ahead of the curve and make sure your employees and your organization are using AI to its fullest potential? Listen to the WorkLab podcast. This trailer introduces season 5, in which new host Molly Wood has conversations with executives, educators, technologists, and researchers who explor…
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Championing Identity for All—Empowerment and Progress in Africa
29:21
29:21
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Join guest host Colleen Elliott as she engages in a compelling conversation with Dr. Joseph Atick, Executive Chairman of ID4Africa. Together, they delve into the impactful work of ID4Africa, a pioneering movement dedicated to propelling digital identity adoption across the African continent. Explore their insights into the evolving landscape of ide…
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