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With more than 960,000 locations in the U.S. alone, the restaurant industry employs nearly 13 million people and generates more than $600 billion in sales. Standing atop of this industry is the National Restaurant Association with a focus on education, information, and leadership. In cooperation with Food News Media, which for the past two decades has provided leading-edge restaurant news and insight, the National Restaurant Association provides this monthly audio program to enhance and ensu ...
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Order Up

National Restaurant Association

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The Order Up podcast, brought to you by the National Restaurant Association, brings you stories from behind the research and the policy during this time of impossible decisions. Every other Monday, we share conversations about the recovery ahead of us, informed by the latest data. Get an understanding of the current industry issues and insights into the best business practices. We’ll share the stories behind the research, policy, and numbers. See restaurtant.org for more details.
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Fast Casual Insider

National Restaurant Association

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The Fast Casual Insider podcast is a 10 episode podcast series from the National Restaurant Association. We’ll be talking to leading fast-casual CEOs, founders and visionaries to share their stories, best practices, trend observations, and looming challenges. Our guests come from emerging concepts as well as established brands and they come with a point of view. Hosted by Jerry White, these leaders will discuss topics like fast casual’s digital transformation, real estate issues, business gr ...
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In this episode of "At Home with Eastbrook Homes," we sit down with Becky Sims, Senior Loan Officer at Lake Michigan Credit Union, to delve into the current mortgage rates and offer crucial advice for prospective homebuyers in 2024. Becky discusses the challenges of low housing inventory and high interest rates, providing insights into how potentia…
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In today's podcast episode, we delve into the natural beauty and sublime attractions of the Pictured Rocks National Lakeshore with Hannah Bradburn, the Communications Director for the Park Services Department. Hannah opens up about her professional trajectory, from her initial work with the U.S. Fish and Wildlife Service to her current responsibili…
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Join us in this podcast episode as we explore the magic of the upcoming total solar eclipse with expert Emily Bingham. Get the lowdown on why this specific eclipse is so unique and exceptional, and discover what you need to do to experience its enchanting beauty safely. We discuss the reasons behind this eclipse's appeal, such as its occurrence dur…
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In this episode of the "At Home with Eastbrook Homes" podcast, industry expert, Stacy Vis, shares in-depth insights on the early onset of the spring housing market. Stacy discusses the impact of weather on housing prices, the solution to low inventory, enhancing current portfolio offerings, and advice on preparing to enter the current market. The m…
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In this compelling episode of our podcast, we had the pleasure of conversing with Dana Walker, Director of the Michigan Downtown Association. Our discussion centered on the science and art of building and nurturing a thriving downtown community. Drawing on her extensive experience, Dana shared valuable insights into the workings of the Michigan Dow…
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In the latest episode of 'At Home with Eastbrook Homes,' Josh McGraw provides an insightful reflection on their fruitful accomplishment in 2023, despite the end-year uncertainties. He lauds the resilience and determination of the Eastbrook Homes team, who succeeded in maintaining a positive stride throughout the year. Providing a forecasting glimps…
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Today's episode of Michigan's Best podcast highlights the remarkable journey of Jared Gadbaw, renowned Executive Chef, and Owner of Oak and Reel. Hailing from Garden City, Michigan’s humble avenues, Gadbaw made his way to the esteemed kitchens of New York, crediting his success to unswerving dedication and fervor for culinary arts. His childhood ex…
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This week, Karly is joined by Helen Jane Hearn, Senior Director of Enterprise Programs at the National Restaurant Association, to discuss the results of the What’s Hot 2024 Culinary Forecast. The report surveyed more than 1,500 culinary professionals to weigh in on 120 menu items and industry trends in seven categories to identify current, emerging…
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In this episode, Skot Welch talks about his new book Unfractured which talks about how together we can change the conversation--and change the world. We're often left in dead-end debates on racial tensions, foolishly expecting solutions from a culture obsessed with canceling and dividing. But what if the church could create a more effective dialogu…
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For National Apprenticeship Week, Karly is joined by Conrad Chura, owner and founder of Wakin Bakin in Louisiana, to discuss the value of apprenticeship in the restaurant industry. In this episode, Conrad shares his experience with the challenges in workforce development, the benefits of the apprenticeship program for small businesses, and an insid…
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In this episode, Eric Hultgren talks with Brian Peterson-Roest from Bees in the D about Cicada Killers, what bees do in the winter and how that relates to Seth Godin and their amazing bourbon drop coming up this week with Detroit City Distillery.By MLive MI Best
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This week on Order Up, we are featuring a conversation from The Entrepreneur’s Studio with pastry chef Christina Tosi, founder and CEO of Milk Bar, about her journey in founding the iconic bakery. Christina shares lessons in trusting instincts, following your passions in the face of doubt, and how her culinary education and experience were instrume…
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Today on At Home with Eastbrook Homes we talk with Jeff Costello; talking through the realities of the housing market in West Michigan versus nationwide and why the Eastbrook Homes approach (helping people find or build their dream, custom, affordable home in a 'suits you to a tee' community) has helped create a nimble and successful business.…
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CEO Michelle Korsmo talks to Casey Absey of Fargo’s Blackbird Woodfire about embracing opportunities for their cuisine beyond their restaurant, including events, mobile and microsites, collaborations, and their feature on Diners, Drive-Ins, and Dives. In this installment of Order Up's CEO-hosted miniseries. Casey shares his experience building a co…
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In this week’s episode, sponsored by SpotOn, National Restaurant Association’s Chief Information Officer Kevin Steele talks restaurant technology with Kevin Bryla, the Chief Marketing Officer of SpotOn, and Emma Blecker, Chief of Staff & Director of Business Systems at Boqueria. They discuss tech bloat — the over-adoption of technology and software…
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In honor of National Food Safety Education Month, Karly is joined by Dotti Haynes, Marketing Director for the Hospitality, Restaurant, and Catering Segment at Tork, an Essity Brand, to discuss providing a safe, hygienic experience for staff and guests across the restaurant industry. In this episode, learn about hand and surface hygiene, safe food h…
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This week, Karly speaks with Chef Erica Barrett about her new restaurant, Dough Boy Pizza, and the journey from catching the entrepreneurship bug as a child to appearing on Shark Tank. In this episode, hear how Erica built her business from the ground up through connections at the National Restaurant Association show, her tangible advice for entrep…
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National Restaurant Association’s VP of Public Policy Aaron Frazier returns to discuss recent advocacy on Capitol Hill and potential legislation and regulation shifts—at national, state, and local levels—impacting the industry. In this episode, Aaron discusses policies that might have positive and negative effects on the industry, including credit …
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Tips for decorating your home for summer, with Molly Fazakerley. Molly works at LMCU but her passion is decorating homes inside and out, which is how she came to choose Eastbrook Homes for her family's home. Being able to customize her own design touches throughout the build process was a must-have and made the home buy and build process fun.…
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CEO Michelle Korsmo talks to Julie De Cock of Key West’s La Crêperie French Café and ViV Wine Bistro about bringing authentic French cuisine to the vacation hot spot in another installment of Order Up’s CEO-hosted miniseries. In this episode, Julie shares her approach to curating a digital presence and finding longevity in customer relationships an…
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In this episode, Michelle Korsmo, National Restaurant Association President and CEO and CEO of the National Restaurant Association Educational Foundation (NRAEF) speaks with the NRAEF’s former Chair Kent Walrack and current Chair James Fripp about the continued success of the foundation’s programs in another installment of Order Up's CEO-hosted min…
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We sat down with Mary Beth Kiczenski professional photographer and Great Lakes based adventurer who is currently serving as an ambassador for the Michigan State Park system, to ask about some of the best spots along the Pictured Rocks National Lakeshore to catch the Northern Lights and perhaps some tips on getting the best shot possible.…
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Alcohol has always presented restaurant operators with a creative and high-margin opportunity to innovate and set themselves apart from the competition. A newly released Alcohol Trends report covers what’s selling, who’s buying, and how it’s purchased. It also includes nearly 30 on- and off-premises wine, beer and cocktail offers customers say they…
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This week Karly speaks with Lehigh Valley Restaurant Group President & CEO Mike Axiotis about establishing and operating their Diversity and Inclusion Council and its positive impact on team members. In this episode, Mike shares LVRG’s strategies to create a respectful workplace and embrace cross-cultural learning. (01:20) – Introducing Mike Axioti…
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National Restaurant Association's Sean Kennedy and Brennan Duckett discuss the Credit Card Competition Act and advocacy efforts to pass the bill encouraging competition to reduce swipe fee rates. In this episode, Sean Kennedy, Executive Vice President of Public Affairs, and Brennan Duckett, Technology and Innovation Policy Director for the National…
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Recently the National Restaurant Association hosted a webinar series on key topics relevant to restaurant operators today. This four-part webinar series focused on diversity, emergency preparedness, policy and tax credits, and food donations. The series garnered more than 1300 registrations and was applauded as an incredible resource by attendees. …
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Like many aspiring cooks, Chef Patrick Phelan grew up cooking at home and dreamt of being a chef someday. After working in various restaurant roles in college, he worked his way up to pastry chef at a top New Orleans restaurant. But his culinary career took an unexpected turn into education after Hurricane Katrina closed his restaurant. With a reop…
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Dr. Marcus Collins is an award-winning marketer and cultural translator with one foot in the world of practice—serving as the Chief Strategy Officer at Wieden+Kennedy New York—and one foot in the world of academia—as a marketing professor at the Ross School of Business, University of Michigan. His new book is out today and as a proud Michigan resid…
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The Senate recently held a hearing for Julie Su, President Biden’s nominee to lead the Department of Labor. As Secretary of the California Labor and Workforce Development Agency and deputy secretary of Labor, Su supported regulatory mandates that unfairly targeted restaurant operators. In this episode, Sean Kennedy, Executive Vice President of Publ…
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In the second episode dedicated to Earth Day, Karly speaks with Liliana Esposito, Chief Corporate Affairs and Sustainability Officer at The Wendy’s Company, about reducing greenhouse gas emissions, developing more sustainable packaging options, and reducing food waste. In this conversation, Liliana shares several goals and commitments Wendy’s has s…
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In the first of two episodes dedicated to Earth Day, Karly speaks with Dan Simons, Founder and Co-Owner of Farmers Restaurant Group, and Jeff Clark, Director of the National Restaurant Association’s Sustainability Expert Exchange group. In this conversation highlighting sustainable practices in restaurants, they discuss food waste reduction, sustai…
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This week, Karly speaks with Jaysen Euler, COO and Culinary Director of Scott Harris Hospitality, and Rachael O’Leary, Principal with CliftonLarsonAllen (CLA), about current challenges and opportunities in the hospitality industry. In this conversation, learn about pandemic pivots, adjusting for increased food costs, embracing the ideas of all team…
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Since the mid-80's Wattsson & Wattsson Jewelers has had a 100ft mining museum, IN THEIR STORE! So not only can you have a custom statement piece built in-house, but also learn about local mining and gemological history, while supporting a decades-old local business. Check out our interview with Chris Wattsson to learn more.…
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This week, Karly speaks with Kelli Valade, CEO of Denny’s Corporation, about fostering an inclusive and service-minded company culture. In this conversation, learn about Denny’s industry-leading DE&I programming and how Kelli is bringing lessons from the difficult years of the pandemic into 2023. (01:21) – Introducing Kelli Valade (06:00) – Working…
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This week we revisit the 2023 State of the Restaurant Industry report with the perspective of Kevin Bryla, Chief Marketing Officer and Head of Customer Experience, for SpotOn, our presenting sponsor for this report. Kevin joins Karly to discuss the three big tech trends impacting restaurants in 2023, the state of takeout and delivery, and POS syste…
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A new and positive normal is starting to take hold at restaurants across the country. In the 2023 State of the Restaurant Industry Report, nearly three in four restaurant operators say they are getting comfortable with their day-to-day operations and are focused on sustaining that growth in 2023. There will still be challenges, such as supply chain…
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This week, Karly speaks with P.F. Chang’s CEO Damola Adamolekun about setting high goals and finding purpose in P.F. Chang’s focus on guest experience and improving the lives of their 15,000 employees. In this conversation, alongside the National Restaurant Association’s celebration of Black History Month, we celebrate Damola’s efforts and Executiv…
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