Turning Industry Insight into Action with SpotOn CMO Kevin Bryla

Order Up

This week we revisit the 2023 State of the Restaurant Industry report with the perspective of Kevin Bryla, Chief Marketing Officer and Head of Customer Experience, for SpotOn, our presenting sponsor for this report. Kevin joins Karly to discuss the three big tech trends impacting restaurants in 2023, the state of takeout and delivery, and POS system innovations.

• (03:52) - How SpotOn sees three big tech trends impacting restaurants in 2023
• (06:58) - The takeout and delivery trends that are here to stay
• (09:44) - Innovation through POS systems
• (11:14) - Tech investments helping restaurants with labor issues
• (12:55) - Boosting revenue while keeping guest prices manageable
• (15:20) - Blurring of dayparts, flexible pricing, and demand for in-restaurant dining
• (16:23) - The biggest technology and menu trend opportunities for restaurant operators

Visit restaurant.org to find the full 2023 State of the Restaurant Industry Report.

SpotOn is one of the fastest-growing restaurant software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. For more information, visit www.spoton.com and the SpotOn Resource Center.

SpotOn’s Restaurant Manager Toolkit: We see you putting in long hours to make your restaurant a success. That's why SpotOn created these resources. So you can spend less time doing busy work and more time doing what you love. See how restaurant management software can win you back hours a day.

Offer: Listeners who download the State of the Restaurant Industry report can save $500 on a point-of-sale with built-in tools to run and grow your restaurant.

The views expressed in this podcast are solely those of the speaker and do not necessarily represent the opinions of the National Restaurant Association (Association) and its affiliates. The Association does not warrant or guarantee the accuracy or suitability of any information offered. Nothing in this podcast constitutes, nor shall be deemed or construed to be, an endorsement by the Association. The Association is not vouching for or endorsing any products or services offered. Listeners are encouraged to do their own research and consider the applicability and suitability of the information provided for their own individual circumstances.

If you'd like to receive new episodes as they're published, please subscribe to Order Up in Apple Podcasts, Google Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.

Podcast episode production by Dante32.