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Welcome to the Catflap Chats podcast. My name is Mikey, but lots call me Catflap, Flap, or Flapper, and I'm fortunate enough to call some pretty interesting people my mates - Professional sports, Rugby, Boxing, MMA, Football, Actors, Singers, and Business, in Wales and beyond. I'm going to have a beer with a different mate each week, and delve in to their professional and personal lives. Expect some distinctly average chat, funny stories, and insights in behind the scenes. Basically, I am ab ...
 
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Customer Experience Radio

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Customer Experience Radio

Success stories showcasing CX as a legit business strategy, hosted by Jill Heineck, Founder of Heineck & Company, Inc., a boutique real estate group specialized in high-touch, high level client experiences relocating executives globally.

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Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
 
Already being described as "the worst way to spend a long commute", the De Trout Spinners is a nostalgic dive into the hilarious, chaotic and oddly sweet world of the 2001-2005 Xfm Ricky Gervais Show. Join Miles and Gary as they take a retrospective look through the Xfm RSK archive, breaking down each episode chronologically each week, in wistful, loving and (they hope - wrongly) humorous episodes. GET IN TOUCH Twitter: @SpinnersPodcast Email: SpinnersPodcast@gmail.com YouTube: https://bit.l ...
 
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Brought To You By SeoSamba . . . Comprehensive, High Performing Marketing Solutions For Mature And Emerging Franchise Brands . . . To Supercharge Your Franchise Marketing, Go To seosamba.com. Spencer Packer, Owner at 360º Painting of Kennesaw Spencer Packer is an MBA from Brigham Young University. He worked for CIA for several years out of Graduate…
 
Building Trust, Honesty and Cohesion – One Soul at a Time E22 We had a wonderful open conversation about culture, transparency, honesty, trust, and leadership. We knew this conversation would be powerful with Andrew Kolikoff and Christine Rogers. Here is a bit of story that started off the conversation: During the planning of this particular […]…
 
“Know, Like, Trust” Starts with Service “People do business with people they know, like, and trust.” It’s a cliche for a reason, because it’s true. “Know, like, trust,” though, has a preamble: service. Serving with no agenda or precondition is fertilizer for trust to grow. The Price and Value Journey is presented by John Ray and […]…
 
Cordelia Blake, CEO Netweavers (North Fulton Business Radio, Episode 461) CEO Netweavers is a unique organization for current and former CEOs where they can develop a network with their peers and act on their commitment to paying it forward. Their executive director, Cordelia Blake, shared with host John Ray how the organization was founded on […]…
 
How to Talk to Your Kids About Gun Violence In this public service announcement, Dr. George Vergolias, Chief Medical Director of R3 Continuum, offers guidance on how to talk about gun violence with your kids. TRANSCRIPT George Vergolias: [00:00:00] Hello. My name is George Vergolias. I’m the Medical Director for R3 Continuum. I am a […]…
 
Larry Yatch with SEAL Team Leaders About SEAL Team Leaders: They deliver LEADERS in your organization by working with you to create results-focused action in every team member. They provide SEAL-inspired performance systems and leadership training for business owners, and their key team members who want to work together to build unstoppable teams. …
 
Decision Vision Episode 170: Should I Integrate Cryptocurrency into My Business? – An Interview with Daren Hebold, LUX Companies Daren Hebold, CEO of LUX Companies, was Mike Blake’s guest on this episode of Decision Vision. He explained the basics of cryptocurrency and how it works, its history, apps for businesses to use cryptocurrency, use cases …
 
David Feldman is the founder of 3 Owl, an award-winning creative agency that crafts nimble brand identities and elegant digital experiences to equip clients for success. With a small core team and a carefully curated network of seasoned contractors, 3 Owl has generated tens of millions of dollars in added revenue for Fortune 500 and […]The post Dav…
 
Monique Mills, TPM Focus (North Fulton Business Radio, Episode 459) With deep curiosity and a breadth of experience, Monique Mills, CEO of TPM Focus, is uniquely qualified as a tech startup consultant. She and host John Ray talked about the knowledge and wisdom she offers, and how her firm helps companies with revenue-focused strategies and […]The …
 
Jeff Hawkins, Carr, Riggs & Ingram (North Fulton Business Radio, Episode 458) Jeff Hawkins, Transaction Advisory Partner with Carr, Riggs & Ingram, joined host John Ray to discuss the environment for selling middle market businesses and the mergers & acquisitions environment generally. . Jeff covered the pandemic’s effect on M&A activity in the las…
 
Jonathan Wilson, FinCEN Report Company (North Fulton Business Radio, Episode 457) Jonathan Wilson, a practicing business attorney and Founder and CEO of FinCEN Report Company, joined host John Ray to share critical information for business owners about new regulations on the horizon for reporting Beneficial Ownership Reports under the Corporate Tra…
 
One of my fav episodes to date - What a guy Ed is. From professional Rugby player to Quadriplegic. From never walking again, to scaling mountains a year later. Resilience in spades. Who knew, wiggling your toe would lead to so many adventures. I love his resilience, his willingness to push boundaries, and the ability to say yes, and figure it out a…
 
Decision Vision Episode 169: Should I Have My Business Valued Every Year? – An Interview with Doug Marshall, Marshall+Viliesis, LLC Doug Marshall, Partner at Marshall+Viliesis, LLC, joined host Mike Blake to cover the process of having a business valuation done, and whether doing a valuation every year is advisable. They discussed the factors which…
 
Steve Markfeld, Berkshire Hathaway HomeServices Georgia Properties (North Fulton Business Radio, Episode 456) Calling himself “The House Therapist,” Steve Markfeld made a move years ago from psychotherapist to a licensed Realtor, and he’s merged the skill set from his previous career to his current work. He and host John Ray talked about how he got…
 
Great to talk to Don a second time, this time with a sprinkling of Rugby, his back ground, and what it takes to be in the mind of a professional athlete. I'm not sure he would have made it as a boxer mind ;) The guy is infectious, and I can't wait to see where his post rugby career goes, after winning it all in England with Exeter. Thanks always Su…
 
No new episode this week (sorry folks), so we thought we'd dip into the archive and share a show from our sister podcast, His Little Legs. Keep us in burgers and grapes by joining us on Patreon for as little as £3 a month. Patreon Detroutees get one bonus episode a month, personalised shout-out and most importantly, set the agenda for what we talk …
 
Decision Vision Episode 168: Should I Adopt the Entrepreneurial Operating System (EOS)? – An Interview with Billy Potter, Snellings Walters Insurance Agency Billy Potter, CEO of Snellings Walters Insurance Agency, joined host Mike Blake to discuss the successful outcomes his firm achieved after implementing the Entrepreneurial Operating System (EOS…
 
Safir Monroe, CEO at UnDelay Safir graduated from Howard University in Mechanical Engineering. He worked for Delta Air Lines for several years. Connect with Safir on LinkedIn. What You’ll Learn In This Episode Flight delays Airline industry Airport industry This transcript is machine transcribed by Sonix TRANSCRIPT Intro: [00:00:04] Broadcasting li…
 
Jess Chew, VP of Marketing at Trella Health With more than 10 years' experience in healthcare marketing, Jessica leads Trella Health’s marketing team. Prior to joining Trella Health, Jessica served as a marketing leader at Greenway Health, an EHR and practice management solutions company that serves the independent physician market. After graduatin…
 
An hour flew by without even realising! Part 2 coming soon. 9 years a Chief, a few caps, winning the LV, the Premiership, and the European Champions Cup, after a few tussles with a certain team, but we hardly spoke about Rugby in this hour. Social Media, Mental Health, transitioning to business, and being a good bloke in general were all covered in…
 
Decision Vision Episode 167: Should I Apply for Grants? – An Interview with Jill Wood, Phoenix Nest, Inc. Jill Wood, Co-Founder and CEO of Phoenix Nest, Inc., and Co-Founder of Jonah’s Just Begun- Foundation to Cure Sanfilippo, Inc., gave an overview of the process of applying for grants. She and her husband started the foundation […]The post
 
Richard Taylor, Avid Wealth Management Group, LLC (North Fulton Business Radio, Episode 455) Richard Taylor is passionate about wealth management. After thirty years in an organization owned by a regional CPA firm, he bought that firm, Avid Wealth Management Group, so he could better serve his clients. In this conversation with host John Ray, Richa…
 
Stephanie Donaldson, Johns Creek Arts Center (North Fulton Business Radio, Episode 454) Three weeks into Stephanie Donaldson’s tenure as the new Executive Director of the Johns Creek Arts Center, COVID lockdowns hit. Her experience in the organization, starting years before as a volunteer, coupled with her dedicated team of employees and volunteers…
 
Seven Chan is one of the owners of KSP Restaurant Group, him and his partner Ken started their restaurant group in 2016 and currently have 20 plus restaurants around the country with about 8 in metro Atlanta including award winning poke burri and lifting noodles ramen. The duo make traditional asian food with a twist. […]The post Seven Chan With KS…
 
Anna Brumby, Walden Businesses (North Fulton Business Radio, Episode 453) Anna Brumby, a principal at Walden Businesses, joined host John Ray to cover various aspects of her work as a business broker and intermediary. She had advice on what to look for in a business broker, how to prepare your business for sale, stepping back […]The post Anna Brumb…
 
Bit of a different one. Whilst we normally associate Anorexia and Bulimia with eating disorders in Women, 1 in 3 men have an eating disorder of some type. Owen has lived with this condition for over 6 years now, and got down to only 6 stones, at 5"4 tall. Whilst he's doing better now, it lead to depression and more. Thanks always Tiny Rebel Brewery…
 
John Inhouse serves as the Senior Market Executive of the Atlanta Buckhead & Associates Market headquartered in Atlanta, Georgia. The Market includes offices in Buckhead, Atlanta Galleria, and Alpharetta, and is comprised of over 300 partners. John began his career with Merrill Lynch in Akron, Ohio in 1990 as a Financial Advisor and was a […]The po…
 
Danny Kenny, Principal at Level 5 Capital Partners Danny Kenny joined L5 in 2018 and is a principal on the Investment Team. In this role, Danny is involved in deal sourcing and diligence, portfolio company operations, overseeing portfolio company integration with AS, investor relations and day-to-day management of the Investment Team. Danny additio…
 
Manuela Davis, Century 21 Connect Realty (North Fulton Business Radio, Episode 452) Manuela Davis, a realtor with Century 21 Connect Realty, was the guest on this edition of North Fulton Business Radio. She and host John Ray talked about her love of meeting people, her ability to navigate and understand neighborhoods for her clients, her […]The pos…
 
Decision Vision Episode 166: Should I Use Artificial Intelligence in my Business? – An Interview with Charles Wardell, Digital Cortex, Inc. Exploring the evolution of artificial intelligence (AI) in general and specifically for business use, Charles Wardell, CEO of Digital Cortex, and host Mike Blake discussed how to define AI, machine learning, an…
 
No business is immune to fraud, yet few businesses are proactive to examine their own risks. The trust in long-time employees, the convenience of automated payment systems and the simplicity of internal processes can all lull businesses into a false sense of security. And a false sense of security can quickly turn into financial hurt […]The post Th…
 
A toast! To Radiohead! Happy Easter, Thom and all the lads (don't eat too many eggs, boys!) And on the third day, Jesus emerged from a cave to which a startled Mary Magdalene said "never mind the beard, we're you been for three days...and is that a new episode of The De Trout Spinners?". A belated Easter Xfm in the Community bank holiday special fo…
 
Lamar Tyler, Tyler New Media (North Fulton Business Radio, Episode 451) Lamar Tyler, CEO of Tyler New Media, joined the show to share the work he and his wife Ronnie do at Tyler New Media. Lamar talked about how they got started through the Black and Married with Children blog (BMWK), how Traffic Sales and […]The post Lamar Tyler, Tyler New Media a…
 
Kim Eickhoff, Kim Eickhoff Coaching (North Fulton Business Radio, Episode 450) Kim Eickhoff joined North Fulton Business Radio host John Ray to discuss her coaching work with small and medium sized businesses. Kim shared her focus on company culture, the need to set the values and direction upfront, how the strongest personalities will determine it…
 
Jeffrey Gregor is the General Manager of OVHcloud US and the President of the Board of Managers of OVH US LLC. He joined the company as one of its initial employees in March 2017 and was appointed to his current role in June 2019. Gregor brings with him over 27 years leadership and management experience […]The post Jeffrey Gregor With OVHcloud US a…
 
Brian L. Johnson is the current City Manager of Peachtree Corners, Georgia. As City Manager, he is the Chief Executive Officer of the city and is responsible for the management of all city departments and of all city affairs. He is currently one of only 1,379 local government management professionals worldwide to have earned the […]The post Brian J…
 
Matt McConnell is Chairman and CEO of Intradiem. He founded the company in 1995 with a vision of reinventing customer service through automation and artificial intelligence. Today, Intradiem is the leading provider of Intelligent Automation solutions for customer service teams. Matt graduated from The Georgia Institute of Technology with a Bachelor…
 
Starting as the youngest ever producer for NBC National News, Amy Parrish saw a missing link in both the PR industry and marketing industry as a whole. She began working in corporate PR to learn more about the business. After serving on the management team when the company went public, she seized the opportunity she […]The post Amy Parrish With Rhy…
 
Holding a Bachelor of Fine Arts in Graphic Design from the Art Institute of Atlanta and a Masters of Science in Internet Marketing from Full Sail University in Florida, Dionna Collins is a woman of all things creative. She is the Founder and CEO of ComfiArt, a visual arts incubator, one-stop resource hub, and advocacy […]The post Dionna Collins Wit…
 
Cary Matthews, Opal Partners Group (North Fulton Business Radio, Episode 449) Cary Matthews, Managing Partner of Opal Partners Group, joined host John Ray to discuss his work as a fractional Chief Operating Officer. Cary shared details on the role of a fractional COO, how he amplifies and improves the operations of his clients, leadership in […]The…
 
Ehab Jaleel, Amana Academy Charter Schools (North Fulton Business Radio, Episode 448) With a diverse population of over eight hundred students, Amana Academy Charter School is a unique K-8 school using the Expeditionary Learning (EL) model for its curriculum. Ehab Jaleel, Executive Director, and host John Ray talked about the EL learning model, wha…
 
Decision Vision Episode 165: Should I Pursue Non-Dilutive Funding for my Start-up? – An Interview Lauren Cascio, Gulp Data Lauren Cascio, President of Gulp Data, was host Mike Blake’s guest to explore if start-ups should be looking for non-dilutive funding. They discussed the difference between non-dilutive and dilutive funding, different types of …
 
Rory Robichaux, Sciera (North Fulton Business Radio, Episode 447) Rory Robichaux, SVP and Chief Marketing Officer at Sciera, joined host John Ray in the studio on this edition of North Fulton Business Radio. Rory explained what Sciera does as a data analytics company and its expansion into digital marketing. He explained the products Sciera offers,…
 
Lori Manns, President at Quality Media Consultant Group Lori A. Manns is an award-winning business strategist and sales coach, and the owner of Quality Media Consultant Group – a business consultancy firm specializing in media, marketing, and sales solutions for optimal business growth. Connect with Lori on Facebook, LinkedIn, and Twitter. What You…
 
I absolutely bloody love Jar. A top lad with the world at his feet Rugby wise. All the talent in the world, but happens to have been playing at a time when there's so much competition for the 10 jersey in Wales. Only 25, he has his best years ahead of him, after achieving so much already for Club and Country. You could tell he was frustrated with r…
 
Decision Vision Episode 164: Should I Do Business in Ukraine? – An Interview with Dr. Leonid Kistersky and Dr. Tetyana Lypova, IPR Group Dr. Leonid Kistersky and Dr. Tetyana Lypova, co-founders of Kyiv-based IPR Group and long-term friends of host Mike Blake, joined the show from Poland after safely escaping their home country Ukraine. They discuss…
 
I got a chance to have a whirlwind 30 mins with Lisa, fresh off her being all over the press as the lady who's about to design Katie Price's new supercar! We spoke about being a women in predominantly male orientated industries, owning and driving Supercars, competing in Formula Racing for Women, and social media trolls. Her passion is infectious a…
 
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