Best Service Tech Diaries Podcasts (2024)

1
Navigating a career shift into the data profession with Thomas Musson 37:46

8d ago37:46

37:46

How can data drive change and innovation in a traditional and global sport? Join host Jason Foster for a fascinating conversation with Thomas Musson, the head of data at The R&A, the governing body for golf. They discuss Thomas's career journey from sales to data, the challenges and opportunities he faced along the way, and the skills and qualities…

1
Capital Camp 2024 & Tough Turnarounds 23:33

20d ago23:33

23:33

Colin and Brent discuss Colin's learnings from Capital Camp 2024 and tough debt turnarounds. Want to get more breakdowns? Subscribe to my free newsletter here: https://www.colinkeeley.com/newsletter Hire top 1% remote talent in Latin America at JulesHQ.com Enroll in Colin's Acquisition Course & Community at IndiePE.com. Reach out to Colin Keeley an…

1
Assessing the impact of algorithmic systems with Tamara Kneese 35:18

22d ago35:18

35:18

Join Jason Foster in this thought-provoking discussion with Tamara Kneese, the lead of the Algorithmic Methods Lab at Data & Society Research Institute, to delve into the intricate world of algorithmic systems and their far-reaching impacts. In this episode, they tackle the pressing questions surrounding the assessment of algorithms—environmental i…

1
The impact of AI in M&A with Richard H Harris MBE 44:05

1M ago44:05

44:05

Join Jason Foster for an insightful discussion with Richard H Harris MBE, a technology M&A expert and Senior Vice President M&A at Corum Group. In this podcast, Richard shares his experiences and insights on the impact of AI on mergers and acquisitions (M&A). With a background in theoretical physics, experience with data, and a passion for advancin…

1
How We Use AI to Replace Employees 19:02

2M ago19:02

19:02

Colin and Brent discuss how they are using AI to write code and do marketing for their software companies. Want to get more breakdowns? Subscribe to my free newsletter here: https://www.colinkeeley.com/newsletter Hire top 1% remote talent in Latin America at JulesHQ.com Enroll in Colin's Acquisition Course & Community at IndiePE.com. Reach out to C…

1
How Expedia uses data to power its business relationships with Raegan Armstrong 34:32

2M ago34:32

34:32

Curious about how Expedia leverages data to fuel its vast network of partnerships in the travel industry? Join us as we dive into the world of global travel partnerships with Raegan Armstrong, Senior Director of Global Airline Partnerships at Expedia Group. In this discussion, Raegan sheds light on the critical role of data in driving strategic dec…

1
Baachu Talk Equity Matters Episode 10 with Haresh Mirani (3 jackpots, the accident that changed life, establishing practice, Inspiration from father, Establishment and Achievments of Mirani Foundation ... 1:29:07

2M ago1:29:07

1:29:07

Living on less is not living small, living on excess is! Embark on a riveting journey as our host Baskar Sundaram sits down with Dr. Haresh K. Mirani, delving into a narrative of triumph over adversity. From humble beginnings in a distant land to navigating cultural barriers to reach the shores of opportunity in the USA, Dr. Mirani's story is one o…

1
How artificial intelligence plays a role in developing life-saving drugs with Volodimir Olexiouk 39:51

2M ago39:51

39:51

Join host Jason Foster in a fascinating conversation with Volodimir Olexiouk, Director of Scientific Engagement at BioLizard. Together, they delve into the revolutionary intersection of artificial intelligence and pharmaceuticals, exploring how AI is transforming the landscape of drug discovery. Tune in now and gain insights into the innovative way…

1
Steering Through the Customer Experience Universe: Strategic Insights with CGS President Cathrine Jooste 27:34

2M ago27:34

27:34

Embark on a transformative exploration of the customer experience cosmos with the formidable Cathrine Jooste, President of Global Business Processing Outsourcing at CGS. From the rich tapestry of her personal evolution, leaving behind the consulting battlefield to command the global contact centre fleet, Cathrine divulges the intimate camaraderie a…

1
Baachu Talk Equity Matters Episode 9 with Tushar Gandhi (Born during a train ride, Discovering path, Motta Gandhi, Writing 'Let's Kill Gandhi', Discovering Baa's Diary, Film Exposure) 1:37:54

2M ago1:37:54

1:37:54

Join us for an enlightening episode of Baachu Talk Equity Matters as we sit down with Tushar Arun Gandhi, a prominent advocate for social equality and the grandson of Mahatma Gandhi. In our 9th episode, Tushar shares his remarkable journey and discusses his ongoing efforts to promote justice and compassion in society. Born on a train between Mumbai…

1
Revolutionising Customer Experience with Freelance Models: Claas van Delden's Journey with Yoummday 26:48

2M ago26:48

26:48

Prepare to be captivated by Claas van Delden, Chief Growth Officer at Yoummday, as he unveils the transformative world of freelance models in the customer experience sector. Our conversation with Claas is more than just an interview; it's a treasure trove of insights on how flexible work opportunities are not just a perk but a revolution for agents…

1
Diary of a CDO: First Citizens Bank: The evolution of the CDAO role over 6 years with Brian Paull 26:22

3M ago26:22

26:22

In this episode of The Diary of a CDO, Brian Paull, Chief Data & Analytics Officer and Executive VP at First Citizens Bank takes us on a journey through the evolution of the CDAO role over six years. He discusses how his responsibilities have changed, the efforts to enhance the understanding of the data team's function and value over time, and the …

1
Unveiling the Hidden Potential of Contact Centres: Attracting and Developing Tomorrow's Talent with Julia Morgan 27:50

3M ago27:50

27:50

Discover the unexpected allure of contact centres as Julia Morgan from Manpower joins our conversation, bringing a fresh perspective in a field ripe with potential but often cloaked in myth. With her in-depth knowledge of technology recruitment, Julia peels back the layers of misunderstanding surrounding the industry. We confront the issue of high …

1
Mastering the Art of Consumer Complaints with 'The Complaining Cow' Helen Dewdney 27:57

3M ago27:57

27:57

Unlock the secrets to asserting your consumer rights with the ever-vigilant Helen Dewdney, the acclaimed 'Complaining Cow' who's made a career out of championing customer issues. In an eye-opening conversation, we navigate the rough seas of customer service, with Helen providing a compass for those lost in chatbot loops. She artfully exposes the ta…

1
Visiting a Secret Club, Austin, Latin America Hiring & Remote Teams 34:21

3M ago34:21

34:21

Colin and Brent discuss Brent's secret club, visiting Austin, launching a Latin American staffing company, and managing remote teams. Want to get more breakdowns? Subscribe to my free newsletter here: https://www.colinkeeley.com/newsletter Hire top 1% remote talent in Latin America at JulesHQ.com Enroll in Colin's Acquisition Course & Community at …

1
Diary Of A CDO: Nurturing data teams to deliver business success with Bart Vandenreijt 30:59

3M ago30:59

30:59

In this episode of The Diary of a CDO, Bart Vandenreijt, Chief Data & Analytics Officer at Partenamut, a Belgian health insurer, shares his journey of transforming a disjointed data and analytics team into a business-critical function. In the context of his business background, he discusses how they've overcome challenges, aligned the data strategy…

1
Unveiling the 2024 Facilities & Engineering Services Landscape: Trends & Strategies 45:49

3M ago45:49

45:49

Did you know the engineering services market defied challenges and grew by X% in 2023? This episode of our podcast dives into the ever-changing world of facilities and engineering services in 2024. We'll analyze market trends, pricing dynamics, and how technology is reshaping the industry. Join us as we equip you with the knowledge to win deals and…

1
Diary of a CDO: Using data & analytics for competitive advantage with Steve Janoo 21:23

3M ago21:23

21:23

In this episode of The Diary of a CDO, Steve Janoo, the Chief Data Officer for Diageo, discusses his role in driving data, analytics and the digital technology strategy globally for the renowned beverage company. Steve shares insights into his career, transitioning from a CIO to a CDO, and the evolving landscape of data leadership in organisations.…

1
Leading the Charge in Customer Service: A CEO's Journey to Revolutionising Support with Tech and Empathy 27:16

3M ago27:16

27:16

Discover the future of customer service with Guillaume Langle, the visionary CEO at the helm of Konecta's UK and South Africa operations, as he unveils his journey from the automotive industry to leading a revolution in customer experience technology. His deep dive into the symbiosis of Generative AI and human intuition paints a picture of an indus…

1
Diary of a CDO: Establishing the data agenda in Professional Services with Gareth Powell 19:32

3M ago19:32

19:32

In this Diary of a CDO special, guest host Hayley Green is joined by Gareth Powell, Group Data Officer and Partner at Irwin Mitchell, to discuss his role in leading the organisation's data transformation journey. Gareth shares insights from his journey as a first-generation Chief Data Officer, navigating the complexities of a professional services …

1
Mastering Customer Service Innovation: A Deep Dive with HGS UK CEO Patrick Elliot 29:33

3M ago29:33

29:33

Embark on a journey through the labyrinth of customer service innovation with Patrick Elliot, the astute UK CEO of Global BPO Business HGS. As we unravel Patrick's storied career—spanning consumer electronics, the pioneering days at Orange, and the strategic chessboard of management consulting—you'll gain a front-row seat to the philosophy that pro…

1
Diary of a CDO: Navigating C-Suite Leadership with Ibrahim Gokcen 23:35

4M ago23:35

23:35

In this Diary of a CDO special, guest host Hayley Green is joined by Ibrahim Gokcen, Chief Data and Analytics Officer for Aon. Ibrahim shares his diverse background of leadership roles and how that's shaped the CDO he is today. They delve into Ibrahim's diverse leadership background and its impact on his CDO role today. The conversation highlights …

1
Breaking Through Imposter Syndrome with Tara Halliday 33:12

4M ago33:12

33:12

Join Jason Foster in this enlightening episode as he revisits a compelling conversation with Tara Halliday, an esteemed expert on Imposter Syndrome. Tara specialises in guiding leaders and business executives to overcome their limiting beliefs and unlock their full potential. Together, they delve into the complexities of Imposter Syndrome, explorin…

1
How Double Your Software Business With Services 28:50

4M ago28:50

28:50

Colin and Brent discuss the process of adding services to grow their software business. Want to get more breakdowns? Subscribe to my free newsletter here: https://www.colinkeeley.com/newsletter Hire top 1% remote talent in Latin America at JulesHQ.com Enroll in Colin's Acquisition Course & Community at IndiePE.com. Reach out to Colin Keeley and Bre…

1
The Next Era of Customer Service with Shamas Aziz 35:44

4M ago35:44

35:44

Up next on The Retail Podcast: Dive deep into the evolution of customer experience with Shamas Aziz, Interim Customer Experience Specialist at MATCHES FASHION.Shamas drops his views on how to elevate customer experience, effectively use data, tackle digital transformations, and the importance of building customer trust in AI technologies.Get ready …

1
Closing the digital skills gap with Olivia Duane Adams and Jason Belland 44:36

4M ago44:36

44:36

In today's episode, host Jason Foster is joined by Olivia Duane Adams (Libby), Chief Advocacy Officer and co-founder of Alteryx, and Jason Belland, Vice President of the Global Sparked Education Program at Alteryx. Together, they delve into the critical role of data analytics in modern education and its transformative impact on bridging skill gaps …

1
Mastering Cultural Transformation and Leadership with Steve Bent from Gallagher Culture Change Consulting 34:13

5M ago34:13

34:13

Unlock the transformative potential of your business's culture with the expert guidance of Steve Bent from Gallagher Culture Change Consulting. Throughout our engaging conversation, we examine the art of codifying a company's culture to replicate success across expanding or new locations. Steve offers a deep dive into the methods of assessing organ…

1
The Art of Transitioning to Outsourced Contact Centres with Ray Biggs: Navigating Challenges and Embracing Change in Customer Service 26:43

5M ago26:43

26:43

Discover the intricate dance of transitioning from an in-house contact centre to the vibrant ecosystem of outsourced contact centres with Ray Biggs, the savvy COO of Ventrica. Ray's journey uncovers the pace and challenges of adjusting to a BPO environment, where the demands of diverse clients must be juggled with precision. Our conversation traver…

1
Data quality can save the world with Danette McGilvray 38:33

5M ago38:33

38:33

Join host Jason Foster in a captivating conversation with Danette McGilvray, the President and Principal of Granite Falls Consulting. Delve into the transformative power of data quality as they discuss practical approaches to address data issues at any organisational level. Explore responsibilities and understand the crucial role individuals play i…

1
Elevating E-Commerce with AI: A Conversation with Digital Genius Co-Founder Bogdan Maksak 27:11

5M ago27:11

27:11

Unlock the secrets to elevating your e-commerce customer service with our latest guest, Bogdan Maksak, the dynamic co-founder, CEO, and CTO of Digital Genius. As we delve into the AI revolution in e-commerce, Bogdan reveals how their cutting-edge platform is not just responding to customer enquiries but predicting and resolving them even before the…

1
Rising Star Meets Industry Sage in Customer Service Odyssey 29:08

5M ago29:08

29:08

Ever wondered how a fresh face navigates the labyrinth of the contact centre industry? Sophia's story will captivate you as she reveals how her passion, ignited by her father's career, led her to the buzzing world of customer service and outsourcing. Joining her is the sagacious Sadiq Mohammed, who brings decades of experience and a wealth of knowl…

1
The role insights plays in growing the newest brand in global golf with Ross Antrobus 40:40

5M ago40:40

40:40

In this episode, host Jason Foster explores the captivating world of LIV Golf with special guest Ross Antrobus, Vice President of Insight, Analytics, and Loyalty at LIV Golf. Together, they delve into the intriguing LIV story and brand, shedding light on the pivotal role insights play in shaping the newest brand in global golf and how insights driv…

1
How to Use Traction / EOS (Entrepreneurial Operating System) to Scale Your Business 26:27

5M ago26:27

26:27

Colin and Brent discuss implementing Traction / EOS (Entrepreneurial Operating System) at their software company. Want to get more breakdowns? Subscribe to my free newsletter here: https://www.colinkeeley.com/newsletter Enroll in Colin's Acquisition Course & Community at IndiePE.com. Reach out to Colin Keeley and Brent Sanders on Twitter with any f…

1
The Power of Visual Storytelling with Coach 25:06

6M ago25:06

25:06

ABOUT THIS EPISODEIntroducing Giovanni Zaccariello who has dedicated more than two decades of his life in transforming the fashion industry. Currently, as the senior vice president of global visual experience at Coach, he leads various teams like visual merchandising, 3D creative studio, brand events, and digital experience.In this episode of The R…

1
Challenges of preparing young people with the right data and digital skills for the future with Rachel Keane and Nicki Clegg 43:07

6M ago43:07

43:07

Embark on a captivating exploration of education's future and technology's role with host Jason Foster, joined by Rachel Keane, Chief Data Inspirer at Dig Data, and Nicki Clegg, Industry Stakeholder Relationship Manager at STEM Learning. The conversation delves into the challenges of equipping young people with essential data and digital skills for…

1
2023 Recap: Wins, Losses, & Learnings 40:36

6M ago40:36

40:36

Colin and Brent discuss 2023's wins, losses, and learnings building a software holding company. Want to get more breakdowns? Subscribe to my free newsletter here: https://www.colinkeeley.com/newsletter Enroll in Colin's Acquisition Course & Community at IndiePE.com. Reach out to Colin Keeley and Brent Sanders on Twitter with any feedback. Sell your…

1
A Year in Review: Top Conversations of 2023 40:54

6M ago40:54

40:54

Join host Jason Foster in this special year-end episode as he takes you on a captivating journey through some of the most insightful and thought-provoking conversations from the past 12 months. In this mashup of the best discussions on data, technology, AI, and leadership, Jason reflects on the diverse range of topics covered by brilliant guests, p…

1
Data as a product: delivering business value with agilitywith James Lupton and Tim Connold 29:44

7M ago29:44

29:44

Join us for a deep dive into the realm of data products and data product management in this insightful conversation with James Lupton, Cynozure's CTO, and Tim Connold, Customer Director at Cynozure. In this discussion they answer burning questions from business and data leaders and cover the fundamentals of what data products are, the fundamental m…

1
Exploring the Changing Landscape of Customer Experience in Financial Services with Wasim Mushtaq 32:51

7M ago32:51

32:51

Welcome to the latest episode of CX Diaries, where we delve into the intriguing world of customer experience (CX) in financial services. Our guest today is Wasim Mushtaq, a seasoned CX professional in the banking sector who will enlighten us about the evolving landscape, unique challenges, and the need for transparency in this highly regulated indu…

1
We Sold Our SaaS Business! Learnings & Process 24:31

7M ago24:31

24:31

Brent and Colin discuss selling their first SaaS acquisition in Blinksale and the process and learnings from doing it. Want to get more breakdowns? Subscribe to my free newsletter here: https://www.colinkeeley.com/newsletter Enroll in Colin's "How To Buy a Small Business" Course & Community https://www.indiepe.com Sell your SaaS at https://www.vern…

1
Noise To Signal: AI In 2024 27:52

7M ago27:52

27:52

This episode of the AI Transformation Podcast featuring Anand Chandrasekaran, Ashwini Asokan and Costa Colbert, founders of Vue.ai unveils a new branding for their company that accentuates the theme of ‘uncomplicate’. The founders discuss their journey, the evolving AI space, and the launch of an AI orchestration platform. Ashwini highlights the cu…

1
Using data and AI to modernise the experience of rail travel with Mike Hyde 47:12

7M ago47:12

47:12

In this episode, join host Jason Foster as he sits down with Mike Hyde, Chief Data Officer at Trainline. Together, they delve into the fascinating world of using data and artificial intelligence to revolutionise the rail travel experience. Mike underscores the critical need for the rail industry to understand customers deeply—analyzing travel patte…

1
The relationship between data management and decision making with Laura Sebastian-Coleman 41:11

8M ago41:11

41:11

Join host Jason Foster and Laura Sebastian-Coleman, VP of Data Management and Governance at Prudential Financial, for an insightful discussion around the intricate challenges organisations face in managing data effectively. Laura delves into the complexities of data connectivity and the difficulties in visualising and utilising data optimally, shed…

1
Exploring data leadership challenges with Jason Foster and Helen Blaikie 25:25

8M ago25:25

25:25

In this special episode, we explore the world of Chief Data Officers and their complex challenges. Join us as we share insights from our recent 'Ask Me Anything' session, where data leaders asked their burning questions anonymously, creating a safe space for open discussion. Jason Foster, CEO at Cynozure, and Helen Blaikie, Chief Data and Analytics…

1
How to Raise Prices & Launch Growth Services 23:12

8M ago23:12

23:12

Colin and Brent discuss raising prices, launching their new google review service, and buying vs building. Grow your local business https://www.maplejoin.com Want to get more breakdowns? Subscribe to my free newsletter here: https://www.colinkeeley.com/newsletter Enroll in Colin's "How To Buy a Small Business" Course & Community https://www.indiepe…

1
The rise of enterprise AI 26:25

8M ago26:25

26:25

Channel IT resources into three buckets: running the business, growing the business and transforming the business. The more you automate the "running the business" part, the more resources you free up to grow and transform the organization. Murali Sundararajan, EVP & CIO, Victoria's Secret on the challenges before CIO's undertaking AI transformatio…

1
Moving to a decentralised approach to data at Wayfair, with Nachiket Mehta 38:26

8M ago38:26

38:26

Uncover the transformative power of decentralising data with host Jason Foster and Nachiket Mehta, Head of Data and Analytics Engineering at Wayfair. They delve into Wayfair's journey from a centralised data approach to a decentralised model, the challenges they encountered, the value created, and how it has led to faster and more informed decision…

1
How to Buy a Venture Capital Orphan (Real Example) 25:54

9M ago25:54

25:54

Colin and Brent discuss buying a venture capital-backed company that's in distress. Want to get more breakdowns? Subscribe to my free newsletter here: https://www.colinkeeley.com/newsletter Enroll in Colin's "How To Buy a Small Business" Course & Community https://www.indiepe.com Sell your SaaS at https://www.vernehq.com…

1
The Thrill of Transition: A Chat with Industry Veteran Jo Garland 29:38

9M ago29:38

29:38

Ever wonder what it takes to transition from an in-house Contact Centre to the exhilarating world of BPOs? Meet Jo Garland, a seasoned industry maestro with a wealth of 20 years in the customer experience realm, and get a glimpse into her thrilling journey from in-house Contact Centres to Concentrix+Webhelp in the BPO sector. Unlock the key differe…

1
Rob Wilson's Journey to Disrupting the Broadband Industry 25:44

9M ago25:44

25:44

Welcome to a revolutionary episode where we've got the inside scoop on shaking up the broadband industry with Rob Wilson, the man at the helm of customer service at the UK's largest alt-net fibre broadband provider, Hyperoptic. We talk to Rob about high-speed fibre, impressive customer service, and an in-depth look into the inner workings of a comp…

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Service Tech Diaries Podcasts

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