Best Servitization Podcasts (2024)

1
Sustainability Trends That Should Be Top of Mind for Service 43:59

1d ago43:59

43:59

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes back Rainer Karcher, sustainability enthusiast, “climate activist in a suit,” and former Chief Sustainability Officer, who has recently departed the corporate world to start helping companies work toward their sustainability objectives. Rainer shares knowledge on current trends…

1
Podcast Takeover: Sarah Speaks on Service Transformation Strategy 30:12

8d ago30:12

30:12

Our host Sarah takes the hot seat as she is interviewed by professor Hany Salah of the American University in Cairo about the relevance of service transformation, best practices, and trends impacting how companies are innovating and evolving. Sarah Nicastro is the creator of Future of Field Service and VP, Customer Engagement at IFS. After completi…

1
Future of Field Service Live: Cologne Highlights 13:45

16d ago13:45

13:45

In this solo episode of the Unscripted Podcast, host Sarah Nicastro recaps the Future of Field Service Live event in Cologne, Germany, highlighting key insights from experts at Rolls Royce Power Systems, TOMRA Recycling, Thermo Fisher Scientific, and Electrolux on industry innovation, strategic vision, talent diversity, and service transformation. …

1
Usage Insights to Drive Product Development 45:46

17d ago45:46

45:46

In this episode, we discuss how to use usage insights to understand value drivers, monitor usage, and leverage these insights for product-market fit and go-to-market strategies. Find us on your favorite podcast app to unlock the secrets for successful subscription and usage-based business models. Hosted by DigitalRoute Hosted on Acast. See acast.co…

1
From Surviving to Thriving to Giving Back: One Woman in Service’s Leadership Journey 50:24

26d ago50:24

50:24

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Corrie Prunuske, former President of CoolSys, for a conversation around her experiences as a woman advancing her career in service, the importance of sponsors and how they differ from mentors, the differences between diverse and inclusive, and much more. Corrie is an experience…

1
Future of Field Service Live: Stockholm Highlights 15:16

1M ago15:16

15:16

In this episode of the Unscripted podcast, host Sarah Nicastro shares an overview of the first Future of Field Service Live event of 2024, which took place in Stockholm on May 21st. Sarah talks about her interviews with Frank Gregoire from Miele, Roy Dockery, author of The Art of Leading, and Darian Ari. The main subjects of the conversations inclu…

1
How Algolia Manages Billable Usage 43:20

1M ago43:20

43:20

Catch on Algolia's strategy and technical design for usage-based billing to understand its significance in their offerings. Explore how usage data is utilized internally and externally, along with monitoring and managing usage. Learn how Algolia assesses the billable nature of a usage metric. Find us on your favorite podcast app to unlock the secre…

1
Circular Tech in Fashion Re-commerce | E3: Redefining Fashion's Future 40:51

1M ago40:51

40:51

Welcome to the highly anticipated finale of our mini-series on Happy Porch Radio - "Exploring Circular Tech: Re-commerce in Fashion." In this compelling Episode 3, your hosts Barry O'Kane and Emily Swaddle, alongside a stellar line-up of guests, continue their exploration into the dynamic world of fashion re-commerce. Get ready to dive deep into th…

1
Building Mental Strength as a Leader 43:10

1M ago43:10

43:10

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Scott Mautz, author of The Mentally Strong Leader and founder and CEO of Profound Performance, a keynote, training, and coaching company. Scott is a former Procter & Gamble executive who successfully ran four of the company’s largest multi-billion dollar businesses. He has been…

1
Innovating Advanced Services & Delivering on Servitization 45:56

2M ago45:56

45:56

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Dr. Kawal Kapoor, Research Manager at the Advanced Services Group of Aston Business School and Co-Author of the new book and related Playbook, Servitization Strategy: Delivering Customer-Centric Outcomes Through Business-Model Innovation to share her insights on the state of Se…

1
Getting Started with Usage-Based Models 55:09

2M ago55:09

55:09

Our guest speaker, Kyle Westra from Maxar Technologies, discusses deploying usage-based models. Topics include decision-making, customer segmentation, aligning value, cost, and growth with pricing, revenue management tech stack, pitching usage-based pricing to a reluctant CFO, and more! Find us on your favorite podcast app to unlock the secrets for…

1
Smashing Stigma Around Mental Health & Prioritizing Well-Being at Work 48:23

2M ago48:23

48:23

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Rob Stephenson, TEDx Speaker, Mental Health Campaigner, Keynote Speaker, CEO of FormScore®, and Founder of the InsideOut LeaderBoard® for an important conversation during Mental Health Awareness month. Rob shares his motivation for evangelizing mental well-being and gives a…

1
ABB’s Use of AR and AI to Modernize Field Service and Transform CX 46:31

2M ago46:31

46:31

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Stuart Thompson, President of the Electrification Service Division at ABB, for a discussion around the criticality of continual innovation when it comes to leveraging technology but also advice for a pragmatic approach to drive success. Stuart manages a global business generati…

1
Tackling the Data Challenge in Servitization 49:04

2M ago49:04

49:04

Gain strategic tips for preparing your company and maximizing the potential of as-a-service offerings in today's market with our guest, Yann Toutant, founder of Black Winch. Learn about data privacy and usage-based billing in servitization. Find us on your favorite podcast app to unlock the secrets for successful subscription and usage-based busine…

1
What Are Savvy Consumers of Outcomes-Based Services Seeking? 37:03

2M ago37:03

37:03

In this episode of the Unscripted podcast, host Sarah Nicastro welcomes Alastair Winner, Partner and Co-Founder of Mossrake Group, for an in-depth conversation about what service providers need to consider in successfully positioning outcomes-based services. Alastair is an entrepreneur, consultant, and business leader with vast experience in enhanc…

1
DISCOVER Our Other Podcasts 0:11

2M ago0:11

0:11

DISCOVER our other podcasts: 1. MINISTRY OF FR IAN PETIT OSBLINK: https://anchor.fm/fr-ian-petit.2. MINISTRY OF DOM BENEDICT HERON OSBLINK: https://anchor.fm/dom-benedict-heron-osb.3. FR PETER ROOKEY OSM PRAYER MINISTRYLINK: https://anchor.fm/fr-peter-rookey.4. FR PETER ROOKEY OSM RADIO BROADCASTSLINK: https://anchor.fm/fr-peter-rookey-osm.…

1
Circular Tech in Fashion Re-commerce | E2: Redefining Fashion's Future 48:20

2M ago48:20

48:20

Welcome to the second episode of our intriguing mini-series on HappyPorch Radio-"Exploring Circular Tech: Re-commerce in Fashion". Your hosts, Barry O'Kane and Emily Swaddle, navigate the fascinating realms of re-commerce in the fashion industry alongside esteemed guests Joe Metcalfe from Thrift+, Jessica Potter from Used and Loved, and Wilson Grif…

1
Service Transformation: Lessons Learned and Opportunities Ahead 32:13

3M ago32:13

32:13

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Ralf Bootz, Services and Solution Delivery Lead for International Markets at Philips, to discuss what he has learned over his 24+ year career with the company about how organizations and leaders must constantly reinvent themselves to remain relevant. Ralf is a Change and Tr…

1
Billing Environment When Shifting from Product Sales to Subscription Model 48:44

3M ago48:44

48:44

Uncover key objectives, insights, and pitfalls when running a product-based subscription business. Explore technology setup, customer experience, and the role of AI in boosting operational efficiency. Tune in to our podcast for valuable guidance on managing successful subscriptions. Find us on your favorite podcast app to unlock the secrets for suc…

1
Circular Tech in Fashion Re-commerce | E1: Behind the Threads 49:59

3M ago49:59

49:59

Behind the Threads: The Interplay of Tech and Circularity in Fashion Re-commerce Welcome to the first episode of a brand-new mini-series on HappyPorch Radio-"Exploring Circular Tech: Re-commerce in Fashion". We delve deep into the transformative effect of re-commerce within the fashion industry, focusing on the role of software and technology, the …

1
Creating CX That Fuels Business Growth 33:09

3M ago33:09

33:09

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Joseph Michelli, Professor of Service Excellence at Campbellsville University and New York Times #1 Bestselling Author, to talk about how service organizations can achieve success in creating differentiation through customer experience. Joseph is a globally renowned speaker…

1
A Data-Driven Approach to Field Service Success 34:49

3M ago34:49

34:49

In this episode of the Unscripted podcast, host Sarah Nicastro is joined by Ken Marsh, Manager of National Service at Marmon Foodservice Technologies, for a discussion around her favorite topic: data. Ken shares what KPIs are most important for service today, advice for what makes data most impactful, and thoughts about AI’s impact. --- Send in a v…

1
A Sneak Peek at Some Exciting News! 10:33

3M ago10:33

10:33

In this episode of the Unscripted podcast, host Sarah Nicastro fills listeners in on some exciting changes they can expect to notice with the podcast, some improvements as the former Future of Field Service Podcast hits a milestone, and what the live event landscape will look like for 2024. If you enjoyed this episode, make sure to subscribe, rate,…

1
The Pains of Billing and Monetization 46:37

3M ago46:37

46:37

Explore pricing, communication, and revenue challenges. Understand billing complexity, learn about building a robust billing system, and discover the importance of cross-team collaboration for optimal billing performance, with insights from Storytel's monetization product leader. Find us on your favorite podcast app to unlock the secrets for succes…

1
A Multifaceted Approach to Creating Sustainable Service with Sarah McKay 42:05

3M ago42:05

42:05

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Sarah McKay, Vice President of Service Delivery at Concentrix, to discuss her career as a woman in service, her passion for sustainability, and the connection between diversity and sustainability. Sarah is an experienced Diversity, Equity, and Inclusion (DEI) l…

1
Exploring Circular Tech: Re-commerce in Fashion: Trailer 2:39

4M ago2:39

2:39

We are back with a special season of HappyPorch Radio! Our hosts Barry O’Kane and Emily Swaddle are back and excited to take a deep dive into the role of technology in the dynamic realm of fashion re-commerce. What can you expect from this upcoming 3 episodes special? The role of technology in shaping the second-hand marketplace Unique challenges a…

1
DW | Ancient Babylon - 02 - Origin of the City-State 35:52

4M ago35:52

35:52

In the last episode, we observed a brief chronology and focused on the geography of the Ancient Near East. In this episode, we will begin with a detailed breakdown of the historical timeline starting with the prehistoric developments that took place prior to written history. Checkout the video version at: https://www.youtube.com/@DWAncientBabylon S…

1
Equity is Everyone’s Responsibility with Daniel Trabel 33:13

4M ago33:13

33:13

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Daniel Trabel, Director of Field Service EMEA at Thermo Fisher Scientific, to share the success his organization has had in bringing more women into field service roles and why he feels those who ignore the need to take action to improve diversity will fail. Da…

1
A Look Back on 32 Years as a Woman in Service with Dot Mynahan 31:59

4M ago31:59

31:59

In this episode of the Future of Field Service podcast, host Sarah Nicastro welcomes back Dot Mynahan, who recently retired from her role as Executive Director of Field Operations at Otis Elevator after nearly 32 years with the company, to discuss her journey and her thoughts on the International Women's Day theme of inspire inclusion. Dot began he…

1
Why Telcos’ Real Monetization Challenge Is Really about Customer Value 41:59

4M ago41:59

41:59

Explore the state of AI in telecom, addressing challenges and growth potentials. Discover the importance of customer-centricity and addressing the hype around AI in telecom. Find us on your favorite podcast app to unlock the secrets for successful subscription and usage-based business models. Hosted by DigitalRoute Hosted on Acast. See acast.com/pr…

1
DW | Holy Saints - Perpetua & Felicity 7:05

4M ago7:05

7:05

A document from the early Church called “The Passion of Saints Perpetua and Felicity” was so popular in the North African church that St. Augustine complained that it was more widely read than the Gospels. Perpetua was a prosperous young woman, married and the mother of a newborn son, who lived in Carthage in the late second century. Despite threat…

1
How We’re Celebrating International Women’s Day 28:03

4M ago28:03

28:03

In this episode of the Future of Field Service podcast, host Sarah Nicastro discusses how Future of Field Service plans to celebrate this year’s International Women’s Day theme of inspiring inclusion and shares some of her favorite words of wisdom from women featured on the podcast this past year. If you enjoyed this episode, make sure to subscribe…

1
Aligning Service Skills to a Modern Value Proposition with Frank Odogu 35:55

4M ago35:55

35:55

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Frank Odogu, Director of Lifecycle Services at Atlas Converting Equipment, for a discussion around moving beyond seeking only technical skill in service and taking a more holistic talent approach to meet future needs. Frank has over eight years of leadership ex…

1
How to Make Your Subscription Business FTC-Compliant in 2024 36:46

4M ago36:46

36:46

This discussion explores the impact of upcoming FTC regulations on recurring revenues, emphasizing the need to review user flow, consult legal counsel, evaluate global operations, and tackle challenges like transparency and auditability in the subscription industry. Find us on your favorite podcast app to unlock the secrets for successful subscript…

1
Creating a Customer-Centric Service Sales Approach with Hany Salah 36:55

5M ago36:55

36:55

In this episode of the Future of Field Service podcast, host Sarah Nicastro is joined by Hany Salah, Head of Services Sales at Schneider Electric, to dive into skills, approaches, and tactics in selling today’s service solutions. They also touch on storytelling, customization, and talent challenges. Hany has over 23 years of experience, mostly in t…

1
DW | Holy Saints - Seven Founders of the Order of Servites 5:49

5M ago5:49

5:49

In 1240, seven prominent noblemen of Florence mutually decided to withdraw from the city to a solitary place for prayer and direct service to God. The Blessed Mother appeared to each of them individually and urged them to begin a more perfect life. Disregarding birth and wealth, in sackcloth under shabby and well-worn clothing they withdrew to a sm…

1
The Art of Leading with Roy Dockery 44:10

5M ago44:10

44:10

In this episode of the Future of Field Service podcast, host Sarah Nicastro welcomes back Roy Dockery, Vice President of Field Operations at Flock Safety and author of the new book "The Art of Leading," for a discussion around the mindset and practices that lead to impactful and effective leadership. Roy stands out as a transformative leader in the…

1
DW | Holy Saints - Saint Valentine 5:52

5M ago5:52

5:52

The Roman Martyrology, the Catholic Church's official list of recognized saints, for February 14th gives only one Saint Valentine: a martyr who died on the Via Flaminia. Join us as we follow the lives of the Saints. Throughout history, these remarkable and often revered individuals have left an indelible mark on the tapestry of human civilization. …

1
DW | Old Testament - 03 - Seekers of the Promised Land 15:42

5M ago15:42

15:42

In the last episode we focused on Genesis Chapters 1-11 and ended with the genealogy of Abraham, the first Patriarch. With his introduction, we go from the mythological to the historical age and arrive on a timeline around 2,000 B.C. Before beginning a very detailed biography of Abraham, we'll first provide an overview of the historical background …

1
Six Levers to Improve Employee Satisfaction in Field Service 28:29

5M ago28:29

28:29

In this episode of the Future of Field Service podcast, host Sarah Nicastro draws on recent enlightening conversations to compile a list of six focus areas that leaders should be prioritizing to improve employee engagement and satisfaction in field service. --- Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service…

1
Powerful Innovation in a Changing World 43:11

5M ago43:11

43:11

Sarah welcomes back Dan McClure, System Innovation Architect and Choreographer, Innovation Ecosystem, and co-author of the soon-to-be released book Do Bigger Things: A Practical Guide for Doing Powerful Innovation in a Changing World to discuss how innovation will change in the next five years and how technologies like AI are impacting the ways org…

1
Insights and Learnings from Acer’s Subscription Journey 39:31

5M ago39:31

39:31

In this episode, we explore Acer's subscription model and Everything-as-a-Service venture, discussing challenges, opportunities, pricing structures, market maturity, and the vision for the future of subscription businesses. Find us on your favorite podcast app to unlock the secrets for successful subscription and usage-based business models. Hosted…

1
The State of Service in 2024 13:14

6M ago13:14

13:14

Sarah shares her thoughts on what will take focus in 2024 for organizations focused on field service. --- Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message

1
Building Competence in Service – Today and Into the Future with Alfa Laval 31:17

6M ago31:17

31:17

In a session from the Stockholm Live Tour, Sarah talks with Ann Sørensen, Global Competence Development Manager at Alfa Laval about how to build competence in service for today’s needs but also with an eye to the future. This conversation touches on training of the front line workforce and career pathing to leadership development and employer brand…

1
Harmonizing Systems for Success at Atrius 38:04

6M ago38:04

38:04

Join us as we explore the challenges and successes of operating a SaaS model at Atrius Enterprise Solutions, including discussing the company's mission, core products, pricing structures, usage-based models, systems used, go-to-market strategies, sales challenges, and industry trends. Don't miss out on this insightful episode into Atrius' unified s…

1
Tetra Pak’s Proven Ways of Supporting Field Force Wellbeing 49:10

6M ago49:10

49:10

Sarah is joined by Marco Hugo Guiterrez, VP of Customer Service Operations, EMEA at Tetra Pak, who shares a detailed look at how the company is putting more emphasis on employee engagement and working to promote and maximize field force wellbeing. --- Send in a voice message: https://podcasters.spotify.com/pod/show/future-of-field-service/message…

Podcasts Worth a Listen

Servitization Podcasts

Podcasts Worth a Listen

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