In this episode of All Things MSP, hosts Justin Esgar and Eric Anthony dive into the world of contracts and legal protections for Managed Service Providers (MSPs) with expert attorney Brad Gross from Bradley Gross Attorney at Law. Brad brings over two decades of experience representing service providers, offering invaluable insights on how MSPs can…

Jacob Guggenheim is head of engineering at Vistapath. Their innovative Sentinel is bringing AI to specimen grossing. Jacob's background in bioengineering and robotics led him to join Vistapath Vistapath's mission is to improve the efficiency and accuracy of the histology process, inspired by a real-world incident The Sentinel is designed to augment…

In this episode of All Things MSP, hosts Justin Esgar and Eric Anthony sit down with Stuart Holtby, the founder of Get In Sync, a SaaS product designed to boost margins for managed service providers by tackling indecision and fear of change. Stuart shares his journey from starting an MSP in 1989 to creating a tool that helps IT service providers st…

In this episode of All Things/MSP, hosts Justin Esgar and Eric Anthony delve into a variety of crucial topics for managed IT services providers. They kick off with a light-hearted discussion on the quirks of ChatGPT's image generation capabilities and transition into more serious matters like MSP pricing strategies. Justin shares a personal anecdot…

In this episode of the All Things MSP podcast, we welcome Art Llamas from Ignite Technologies to share his experiences and key takeaways from the recent ACEs conference. As an MSP owner, Art provides invaluable insights into the benefits of attending industry conferences, focusing on the unique networking opportunities and the wealth of knowledge s…

In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony sit down with Frank Raimondi, VP of Channel Alliances at IGI Cyberlabs and Nodeware, to delve into the intricacies of cybersecurity for managed IT service providers. Frank shares his extensive experience in building robust partnerships and explains the crucial differ…

My guests today are Dr Simone Arvisais-Anhalt and Dr Daniel Qazi. We discussed the benefits of using LLMs in pathology, including creating outlines, data analysis, and translating reports for patients There are also challenges in the use LLMs, such as hallucinations and bias Dr. Arvisais-Anhalt and Dr. Qazi described their study on using LLMs in cl…

In this episode of All Things MSP, hosts Justin Esgar and Eric Anthony sit down with Adam Engst from TidBits to explore the transformative power of AI in the managed IT services industry. Adam shares his expert insights on how AI can streamline operations, enhance productivity, and offer new opportunities for MSPs. They delve into practical uses of…

In this episode of the "All Things MSP" podcast, hosts Justin Esgar and Eric Anthony dive deep into the transformative potential of Skunkworks projects for Managed Service Providers (MSPs) during the summer slowdown. They discuss how businesses can harness the typically quieter summer months to foster creativity, solve long-standing issues, and dri…

In this episode of the All Things/MSP podcast, hosts Justin Esgar and Eric Anthony delve into the gritty realities of managing a Managed Service Provider (MSP) business. They discuss the essential mindset shifts and hands-on approaches that small MSPs need to thrive in today’s competitive landscape. From handling client stress to the importance of …

Jospeh Mossel co-founded Ibex in 2016. Since its inception, Ibex has remained committed to developing AI applications for clinical diagnostics. The company achieved its first milestone in 2018 by deploying its first algorithm for prostate cancer. This algorithm not only enhanced diagnostic efficiency but also detected a diagnostic error, demonstrat…

In this episode of the All Things/MSP podcast, hosts Justin Esgar and Eric Anthony sit down with Shaun Spencer, an executive performance coach with a rich background in professional athletics and business coaching. Shaun delves into the transformative power of coaching for Managed Service Providers (MSPs) and how it can revolutionize business opera…

My guests today are Imogen Fitt from Signify Research and Nathan Buchbinder from Proscia. We discuss emerging trends in pathology, including: The current technology with the most significant impact in the field of pathology has been artificial intelligence (AI). AI has stirred up imaginations about the future of pathology and has accelerated the ti…

In this episode of the All Things/MSP Podcast, hosts Justin Esgar and Eric Anthony tackle the critical issue of technical debt within managed service providers (MSPs). From outdated infrastructure to inefficient processes and security lapses, technical debt can drag down an MSP's performance and profitability. Join us as Justin and Eric share pract…

In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony dive deep into the contentious issue of standardization in IT services. They discuss why a one-size-fits-all approach often fails and how IT service providers can strike the right balance between standardization and customization to meet diverse client needs. Drawing…

Today my guest is Dr. Bronwyn Bryant, a pathologist and pathology educator. Dr. Bryant has been involved in the National EPA Working Group, focused on implementing Entrustable Professional Activities (EPAs) in pathology residency programs. The group conducted a pilot study on EPAs and is now working on developing an electronic tool to facilitate th…

In this insightful episode of All Things MSP, hosts Justin Esgar and Eric Anthony delve into Kaseya's latest initiatives and what they mean for managed IT service providers. The discussion focuses on Kaseya’s renewed pledge to MSP partnerships, analyzing the implications of their promises and their new pricing strategies. Listen as they debate the …

In this episode of the All Things MSP Podcast, hosts Justin Esgar and Eric Anthony dive deep into the nuances of sales strategies tailored for managed IT service providers. They explore how MSPs can streamline operations and enhance profitability by simplifying their sales cycles and product offerings. The discussion reveals practical tips on emoti…

Pathology observerships offer a unique opportunity for medical students and recent graduates to gain firsthand experience and insights into the dynamic field of pathology. These structured programs provide participants with the chance to observe experienced pathologists at work, learn about various laboratory techniques, and understand the diagnost…

Join hosts Justin Esgar and Eric Anthony on the All Things MSP podcast as they dive into a discussion with Shawn Walsh and Dave Cava, partners at Encore Strategic and authors of "The Pumpkin Plans for Managed Service Providers." Discover how these industry veterans took their businesses from humble beginnings to multimillion-dollar enterprises and …

In this episode of the All Things/MSP podcast, hosts Justin Esgar and Eric Anthony delve into the critical topic of operational efficiency within managed IT services. They explore practical strategies for enhancing help desk and project management effectiveness, aiming to streamline processes and reduce inefficiencies that can hinder MSP growth. Th…

This transcript is for the All Things/MSP podcast. In this episode, Eric and Justin discuss the topic of scaling an MSP business. They explore different strategies for scaling, including adding new services, marketing, and acquiring other businesses. They emphasize the importance of budgeting and planning for growth, as well as the need to delegate…

Pathologists' Assistant Marissa Spencer returns to the podcast and we take a deep dive into the concept of teaching "why" vs teaching "how." Understanding the Why: Marissa emphasized the significance of not just memorizing steps but truly understanding the rationale behind each action in pathology. By grasping the "why" behind the procedures, learn…

In this episode, Justin plucks a topic directly out of the Facebook group to discuss, travel expenses. This is a topic that comes up frequently as you begin to gain clients that are not exclusively within your normal radius geographically. We discuss quoting and setting expectations as two key elements of making sure that you and your clients are o…

My guests today are Elizabeth Wingard and Dr Dave Wilbur from Corista. Liz and Dr. Wilbur discussed the evolution of digital pathology and the need for open systems in the field. This goal was realized with Corista's Digital Pathology Processing Platform (DP3). They shared insights into their backgrounds and how they got involved in healthcare tech…

In this episode of the All Things MSP podcast, the hosts discuss mergers and acquisitions (M&A) in the MSP industry. They are joined by Adam Borst, VP of the Vista Business Group, who specializes in working with IT businesses. They discuss the valuation of MSPs, with a focus on EBITDA (earnings before interest, taxes, depreciation, and amortization…

Mateo Lopez is Director of Customer Success at Vistapath. In this episode we discuss the future of AI in pathology grossing. Mateo shares his journey from PA to industry, the founding story of Vistapath, and the innovative Sentinel grossing station. We talk about how the Sentinel uses AI to streamline grossing, improve accuracy, and enhance the pat…

In this episode of the All Things MSP podcast, the hosts discuss the findings of the new State of the Channel report for 2024. They highlight the importance of hiring a CFO or equivalent financial professional to improve business skills in areas such as financial forecasting, budgeting, and cost control. They also discuss the challenges of competit…

In this episode, David West discusses Proscia's recent 510K clearance for Concentric AP-Dx software. The conversation delves into the significance of 510 k clearance, explaining its role in regulatory approval for medical devices. David highlights the company's global success and previous clearances in Europe, offering insights into the journey of …

In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony discuss the importance of implementing recurring revenue models in managed service provider (MSP) businesses. They emphasize the benefits of offering monthly recurring revenue (MRR) options to clients, such as increased stability and profitability for the business, a…

Dr. Aleksandra Zuraw returns to the podcast to discuss her new book, Digital Pathology 101: All You Need to Know to Start and Continue Your Digital Pathology Journey. The book is not only meant as an introduction to digital pathology, but also as a valuable resource for those who already have some knowledge of the field. It covers a wide range of t…

In this episode of the All Things MSP podcast, hosts Justin Esgar and Eric Anthony discuss the definition of an MSP (Managed Service Provider) and how to explain it to clients. They debate the various interpretations of the term and the different services that fall under the MSP umbrella. They also emphasize the importance of speaking in a language…

On this episode Dr Rodney Rohde discusses his involvement with the ASCP's Blueprint for Action to address workforce shortages in the laboratory. He highlights the efforts of various organizations to create solutions and improve the situation, emphasizing that the workforce challenges existed prior to COVID-19 but were exacerbated by the pandemic. D…

In this episode of the All Things MSP podcast, host Justin Esgar and co-host Eric Anthony are joined by Joel Abramson from Produce8 to discuss the power of work analytics in boosting productivity and reducing burnout. They explore the inefficiencies caused by distractions, over-collaboration, task switching, and burnout, and how Produce8's platform…

Jeff Rhude is the VP of Technical Operations at Proscia. Today we discuss the use of cloud-based technologies in digital pathology. Cloud-based storage offers significant advantages over traditional on-premises solutions in the field of digital pathology. The episode highlights several key benefits that make cloud storage a compelling choice for st…

In this insightful episode, we explore the transformative power of outsourcing for Managed Service Providers (MSPs). Discover how delegating non-core tasks can significantly enhance operational efficiency, scalability, and competitiveness in the tech industry. Our discussion sheds light on the best practices for selecting outsourcing partners, mana…

Join us as Justin Esgar, CEO of Virtua Consulting, and Eric Anthony, founder of the All Things MSP community, dive deep into the nuances of running a successful MSP business. In this episode, they share invaluable insights on operational efficiency, the importance of outsourcing, and strategies to maximize profitability. Discover how adjusting your…

In this insightful episode of the All Things MSP podcast, hosts Justin Esgar, CEO of Virtua Consulting, and Eric Anthony, founder of the All Things MSP community, delve into the evolving landscape of Managed Service Providers (MSPs). They explore the shift from traditional maintenance roles to strategic management, highlighting the importance of ad…

The MyPathologyReport website was created by Dr. Jason Wasserman, a pathologist, with the goal of providing patients with a better understanding of their pathology reports. Dr. Wasserman recognized the need for patients to have access to clear and concise information about their diagnosis. Initially, the website started with a glossary of common pa…

In this episode of the All Things MSP podcast, host Justin Esgar and co-host Eric Anthony welcome Rick Valdes of UTMStack to discuss the power of open source in the cybersecurity landscape. UTMStack offers a comprehensive, 100% free open source cybersecurity platform designed for Managed Service Providers (MSPs) seeking to enhance their security se…

In this episode, Olivia Josephsen and I take you step by step through how to get shadowing opportunities. While this is about pathologists assistants, these tips can be used in any laboratory profession. We explain how to find someone to shadow, and how to contact them. While shadowing, it is important to ask questions, and we tell you why. After s…

Join Justin Esgar, Eric Anthony, and special guest James Kernan in an enlightening discussion on the current landscape of Managed Service Providers (MSPs). In this episode of the All Things MSP podcast we talk to James Kernan, with his 30-year tenure in the industry, shares invaluable insights on overcoming adversity, the benefits of MSP peer group…

In this episode of the All Things MSP podcast, host Justin Esgar and co-host Eric Anthony engage in a thought-provoking conversation with Marnie Stockman and Nick Coniglio, the authors of “Lead it Like Lasso”. This discussion delves into the intricate aspects of lifelong leadership, drawing parallels from the widely acclaimed Ted Lasso series. The …

Join us in this episode of All Things/MSP, where host Eric Anthony sits down with ecosystems expert Greg Plum. Diving into the evolving landscape of MSP ecosystems, Greg offers invaluable insights on how MSPs can leverage ecosystem models to enhance their strategies. This episode provides a unique perspective on ecosystem dynamics, differing from t…

Tune in to the All Things MSP podcast, where host Justin Esgar and co-host Eric Anthony engage in an insightful discussion with Jeff Farris, CEO of CloudRadial. This episode delves into the transformative strategies for Managed Service Providers (MSPs) in the ever-evolving tech industry. Jeff Farris shares his perspective on the importance of adapt…

Discover the key to skyrocketing your MSP business in this must-watch episode of 'All Things MSP' with co-hosts Justin Esgar and Eric Anthony, featuring special guest Steph Hilfer from Viim, a purpose-driven branding agency. Dive into a dynamic discussion that reveals essential strategies crucial for the growth and success of your IT services busin…

In this podcast episode, I speak with Katie Maloney, a principal at DeciBio, a precision medicine consulting company. We discuss the importance of partnerships in driving innovation and adoption in the field of digital pathology. Katie explains that partnerships are crucial in addressing the complexity and interoperability challenges in digital pat…

In this episode of "All Things MSP," host and producer Eric Anthony takes the reins alone while his co-host Justin Esgar enjoys a well-deserved vacation. Diving into the crucial topic of work-life balance, Eric engages with Tim Coach from PIA (Performance Insightful Automation), exploring the transformative role AI can play in the day-to-day operat…

In this special episode of "All Things MSP," hosts Justin Esgar and Eric Anthony take a reflective journey through the highlights of 2023. They revisit some of the most entertaining moments, guest insights, and innovative ideas that have shaped the MSP landscape this year. From exploring the origins of the podcast, to pricing strategies, and compli…

In this insightful episode of "All Things MSP," hosts Justin Esgar and Eric Anthony delve deep into the complexities and strategies of vendor management in the IT services industry. The episode begins with a nod to the podcast's sponsor, Super ops.ai, highlighting their role in the industry. The conversation quickly turns to the challenges and oppo…