show episodes
 
The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
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The Community Cats Podcast

The Community Cats Podcast

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Our mission is to provide education, information and dialogue that will create a supportive environment empowering people to help cats in their community. *For transcripts of most shows, visit https://www.communitycatspodcast.com/podcast/.
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Artificial Intelligence Podcast: ChatGPT, Claude, Midjourney and all other AI Tools

Jonathan Green : Artificial Intelligence Expert and Author of ChatGPT Profits

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Navigating the narrow waters of AI can be challenging for new users. Interviews with AI company founder, artificial intelligence authors, and machine learning experts. Focusing on the practical use of artificial intelligence in your personal and business life. We dive deep into which AI tools can make your life easier and which AI software isn't worth the free trial. The premier Artificial Intelligence podcast hosted by the bestselling author of ChatGPT Profits, Jonathan Green.
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Timeless Spirituality

Daniel "The Past Life Regressionist"

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Timeless Spirituality, hosted by Daniel "The Past Life Regressionist," is a captivating podcast that explores the depths of spirituality and its connection to time. Join Daniel and his guests as they delve into past life regression, astrology, and the timeless essence of existence. With occasional humorous moments, this podcast offers profound insights, making it a unique blend of enlightening entertainment. Tune in to connect with your inner self and uncover the totality of who you are and ...
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The Journalism Salute is a journalism appreciation podcast. We interview working journalists about who they are and what they do. Our aim is to have diverse guests, thoughtful questions, and interesting conversation. If you're an aspiring journalist, you'll learn potential careers to pursue and tips to put to use. If you're an experienced journalist, you'll learn about like-minded members of your profession with notable stories to tell. And if you're not a journalist, we hope you'll garner o ...
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Do you feel anxious in social situations? Think you're not good enough? Join us on a journey from anxiety to confidence, collecting puzzle pieces to help you feel more calm & courageous so you can speak up, join in & feel like you belong. If you’re struggling with everyday tasks that other people seem to find easy; or avoiding social situations for fear of rejection and criticism, this is the podcast for you. Whether you experience panic attacks, social anxiety, or simply a feeling that you’ ...
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The Global Xperience

Bryce Cressy & Natalie Billson

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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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In today's business environment, experience is everything. It’s the number-one way to differentiate yourself from your competitors and create customers for life. But, the inverse is also true. Everything is experience. Every interaction — even the small ones — can determine whether or not customers come back and what they tell their friends. The Creating Superfans podcast is a fun, entertaining crash course in turning customer experience into your superpower... no capes required! Each week, ...
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show series
 
Is employee disengagement hurting your business? Could the key to exceptional customer experiences be hiding within your workforce? Stacy Sherman and customer service expert Simon T. Bailey offer game-changing solutions. Discover how to create a workplace that inspires brilliance, fosters creativity, and builds resilience. Simon shares personal ins…
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Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into how AI can enhance customer experience with our special guest, Stacy Sherman, a seasoned expert in customer experience (CX). Stacy introduces the concept of CX, emphasizing its importance in creating positive interactions not just for customers but al…
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Send us a Text Message. Grief is a universal experience, yet deeply personal, and Krystal Buttner’s story is a testament to that. She shares her journey of losing her sister Celeste and how spiritual practices provided solace. By sharing her quest for understanding and connection, Krystal emphasizes the importance of being open about grief, making …
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“We were trying to rescue our way out, which is never going to happen.” This episode is sponsored in part by Maddie’s Fund, The Community Cat Clinic, and Tomahawk Traps. Step into the world of Brandi Sherman as she shares her remarkable journey from a rural upbringing surrounded by vulnerable cats to leading Fresno TNR— an initiative dedicated to c…
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In this episode, Mark Simon is joined by Mira Fox, a staff writer for The Forward, who discusses her work covering Jewish culture. Mira talked about her diverse writing topics, from serious issues like student protests and anti-Semitism to lighter pieces and reader advice columns. Mira shared her winding journey to journalism, her upbringing, educa…
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Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we dive into the world of AI art and its business applications with our special guest, Rory Flynn, an expert in using Midjourney to create masterful art. Rory shares his journey into AI art, beginning with a fascination sparked by intriguing images he saw on Twitte…
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“Without dreaming big and showing people what we think is needed, we’ll never get that dial changed and we need that to change mightily.” This episode is sponsored in part by Maddie’s Fund, The Community Cat Clinic, and Tomahawk Traps. Join us for an enlightening conversation with Dawn Benefiel, founder of Indy Neighborhood Cats, as she shares her …
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On this episode Mark Simon is joined by Michael Anguille, a journalist and the executive director of the Stillwater Awards, which are given by the Society of Professional Journalists and the Prison Journalism Project for excellence in journalism within the incarcerated community. (Thanks to Michael Koretzky at Florida Atlantic University, (whom Mic…
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Imagine if your business could create the same unforgettable experiences as Disney. In this episode, Stacy Sherman uncovers Disney’s customer service strategies with Dennis Snow, a 20-year veteran of Walt Disney World. Discover how to delight your customers beyond mere satisfaction. Learn to design processes from the customer's perspective, create …
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Send us a Text Message. Join Daniel as he talks with guest Stacy Carlson, who reflects on her belief in the interconnectedness of all beings and her ongoing journey of self-discovery. They also explore her experiences with spirit communication, especially her connection with her late friend Nestor, who continues to guide her from beyond. Stacy shar…
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“Everybody that I speak with, I just emphasize that we are the answer. We are the solution and they need to be part of the solution.” Episode #567 When Tracy Dean left her advertising career to dedicate herself to the welfare of community cats in Reno, she embarked on an unexpected and redefining journey. This episode is not merely a conversation; …
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On this episode Mark Simon is joined by Sarah Conway, a senior reporter at City Bureau and Trina Reynolds-Tyler, the data director for The Invisible Institute. They just won the 2024 Pulitzer Prize for local reporting for their 2-year investigation, Missing in Chicago. You can find it at ChicagoMissingPersons.com. Their 7-part investigative series …
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Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we explore the critical intersection of AI and cybersecurity with our special guest, Terry Zienmiak, a cybersecurity expert. Terry delves into the importance of understanding and managing the risks associated with AI technologies. He discusses the shared security m…
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Are loyalty programs dead? Conventional wisdom says digital engagement is king, but what if the key to customer retention is a balance of digital and tangible elements? In this myth-busting episode of Doing CX Right, Stacy Sherman and Mark Stern challenge the status quo of customer relationships. They explore a counterintuitive approach that might …
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How can you outsmart even the wariest of community cats? Join us for the second part of our conversation with expert trapper Bryan Kortis from Neighborhood Cats, where he unveils advanced strategies for trapping elusive felines. Learn the art of camouflaging traps with natural materials like burlap, and discover innovative baiting techniques using …
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In this episode, Mark Simon interviews Christina Kahrl, the sports editor of the San Francisco Chronicle since 2021. Christina's career includes over a decade at ESPN.com and a significant co-founding role at Baseball Prospectus. Christina shares her journey into journalism. She also discusses her experience as a transgender woman who came out publ…
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Welcome to the Artificial Intelligence Podcast! Hosted by best-selling author Jonathan Green, this podcast explores the innovative world of artificial intelligence (AI) and its application across various industries, focusing on how AI can create new revenue streams and make money while you sleep. In this episode, we welcome Chris Daigle, a visionar…
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Are patient satisfaction scores truly capturing healthcare quality? How can we better integrate technology to enhance patient experiences? In this episode, Stacy Sherman and Sharon Weinstein tackle these questions head-on, uncovering valuable lessons from the healthcare system that apply to all sectors. Discover the importance of aligning organizat…
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What if you could turn the most elusive feral cat into a successfully trapped and cared-for community member? Join Bryan Kortis from Neighborhood Cats as he brings extensive experience to the forefront in this special two-part audio presentation. Learn effective cat trapping techniques, established feeding patterns, and the use of various traps suc…
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Send us a Text Message. Part three of five The Mirror of Time V: Vagabond The Mirror of Time VI: Sweetness The Mirror of Time VII: Metamorphosis The Mirror of Time VIII: Generations The Mirror of Time IX: Home The narrative continues with an emotional journey that begins with a simple celebration and evolves into a reflection on love, loss, and cha…
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In this episode, Stacie Sherman, a senior editor at Bloomberg News with 27 years of experience, shares her career journey. Stacie discusses her transition from an accounting major to journalism, influenced by a pivotal class in college. She details her diverse roles at Bloomberg, and her significant work covering state government. Stacie also elabo…
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Welcome to the Artificial Intelligence Podcast! This podcast is designed to help you leverage artificial intelligence to open new revenue streams and make money while you sleep. Hosted by best-selling author Jonathan Green, we bring you insights live from a tropical island in the South Pacific. Today's guest is Blake Burch, a dynamic expert in the …
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Ever wondered how treating a nonprofit like a business can unlock millions in funding? Join us for an inspiring conversation with Stephanie Mathers, a passionate animal welfare advocate and skilled grant writer, who has transitioned from the world of education to founding Grants for Animals. Stephanie’s journey began with the adoption of her first …
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On this episode, we’re joined by Carla Robinson and Daralyse Lyons from the Chestnut Hill Local. Carla is the editor in chief of the Chestnut Hill Local. Daralyse is the business growth officer for the Chestnut Hill paper and the Mount Airy Local. The Local is a community-focused newspaper serving Northwest Philadelphia. Carla and Daralyse talked a…
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Welcome to the Artificial Intelligence Podcast! This podcast is dedicated to exploring the transformative world of artificial intelligence and how it can create new opportunities, streamline our daily lives, and assist in achieving our dreams while we sleep. Hosted by best-selling author Jonathan Green from a tropical island in the South Pacific, t…
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Are your customers feeling like just another face in the crowd? How can you transform their experience into a personalized, unforgettable journey? In this episode, Stacy Sherman and Harry Hynekamp, former VP of Guest Experience at Mercedes-Benz Stadium, unveil the winning plays used to create fanatical customer loyalty in the stadium. Discover how …
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Send us a Text Message. Episode Summary: In this episode, we chat with Dan Gingiss, a customer experience expert and keynote speaker, about the pivotal role of social media in customer service. Dan shares his journey from corporate America to becoming a thought leader in customer experience, emphasizing the importance of engaging with customers on …
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When Muffin, a little ball of fur with mischievous eyes, first claimed a corner of my heart, I never imagined where that love would lead. Now I'm joined by Kim Lengling, whose story mirrors the transformative power of companionship, not just with our four-legged friends but with those who share our human journey. Kim, a vocal supporter of veterans …
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Send us a Text Message. Part two of five The Mirror of Time V: Vagabond The Mirror of Time VI: Sweetness The Mirror of Time VII: Metamorphosis The Mirror of Time VIII: Generations The Mirror of Time IX: Home The narrative continues by exploring the various homes that shaped Daniel's teenage and early adult years. We touch on the joys and challenges…
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On this episode, we’re joined by Medar De La Cruz. Medar is a Dominican American cartoonist and illustrator from Miami who currently lives in Brooklyn N.Y. In May 2023, Medar wrote and drew from his own experience, as a Rikers Island prison library worker through the Brooklyn Public Library. That work done for The New Yorker won the Pulitzer Prize …
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Welcome to the Artificial Intelligence Podcast! This podcast is dedicated to helping you leverage artificial intelligence to unlock new opportunities and make money while you sleep. Our host, Jonathan Green, a best-selling author, shares his insights live from a tropical island in the South Pacific. Today's guest, Kirsten Cable, is a language learn…
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How does employee experience impact customer referrals and brand reputation? Disgruntled former employees sharing negative experiences can deter potential customers, causing revenue loss and reputational damage. This insightful episode uncovers the critical connection between employee treatment and customer advocacy. Stacy Sherman and employee advo…
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Join us as we continue our exploration of the transformative power of Trap-Neuter-Return (TNR) programs in the second part of our series with Bryan Kortis from Neighborhood Cats. He shares invaluable insights on adapting TNR initiatives to various community sizes, the balance between grassroots efforts and expert approaches, and the essential steps…
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On this episode, we’re joined by Brian Lyman. Brian is the editor of the Alabama Reflector, a non-profit news outlet covering Alabama state government. He’s covered state government in some form in Alabama since 2006. Brian, a native New Yorker, was just named a Pulitzer Prize finalist “for brave, clear and pointed columns that challenge ever-more-…
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Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we explore the fascinating intersection of AI and real estate with our special guest, Gladys Margarita Diaz, an architect with a master's degree in urban planning and urban design. Gladys brings a unique perspective to the real estate market, emphasizing the import…
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Send us a Text Message. Episode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David shares his journey from observing rigid organizational policies to becoming a customer experience advocate. In this episode, w…
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Unlock the secrets behind the transformative Trap-Neuter-Return (TNR) movement with Neighborhood Cats' Bryan Kortis as we take you on a riveting two-part adventure. Dive into the grassroots story of New York City's cat population control, discovering how targeted TNR projects and collaborative community efforts led to a dramatic reduction in euthan…
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Send us a Text Message. In this episode, Stefania Rossi shares her struggles and the creation of an Instagram account meant to help others with their mental health. While we've made progress in mental health awareness, old prejudices still linger, especially among older generations. Stefania and Daniel discuss the power of conversation to reduce fe…
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Welcome to the Artificial Intelligence Podcast! This podcast is your guide to using artificial intelligence to open new revenue streams and make money while you sleep, without the hassle of a traditional job. Our host, Jonathan Green, is a best-selling author who shares insights and strategies from a tropical island in the South Pacific. Today's gu…
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