Best Strategy Analytics UX Innovation Practice Podcasts (2024)

1
Service Design: Practitioner Stories 31:31

2y ago31:31

31:31

This week, Lisa sits down with Serena Nüsing and Stéphanie Krus and their research project “Practitioner’s Stories” where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the…

1
The Metaverse: A (Virtual and Augmented) Reality Check 30:40

2+ y ago30:40

30:40

Today we really go beyond the buzzwords and discuss in full the buzzword of the year: the metaverse. Chris welcomes David MacQueen from Strategy Analytics to discuss what the metaverse is, why it is, what use cases it enables, how we will interact with it, and why augmented reality is the key to future metaverse adoption. SA's Metaverse research Da…

1
In-Air Gestures 21:47

2+ y ago21:47

21:47

In-air gestures have been around for several years, from the Xbox Kinect to some smartphones and automotive. Join Chris and Diana as they discuss the UX of in-air gestures -- the foundational barriers gesture recognition faces, the use cases that consumers want, and issues to consider when designing them. In Condensed Soup, they discuss their favor…

1
Gaming 23:29

2+ y ago23:29

23:29

It is long past due that gaming UX is discussed on UX Soup, so Chris rectifies that by welcoming Chirag Upadhyay, who is an industry analyst at Strategy Analytics focusing on PC and game consoles. They discuss gaming UX trends over the past few years, mobile gaming, and factors that will impact the gaming user experience in the future. Chirag Upadh…

1
Teaching in the Metaverse with Dr. Gary Burnett 28:36

2+ y ago28:36

28:36

Diana and Lisa welcome back to the podcast Dr. Gary Burnett from the University of Nottingham. Gary started teaching graduate classes on the metaverse, and held their lectures in the virtual world of "Nottopia." Gary discusses the impetus behind Nottopia, how students responded, how social norms developed, and lessons learned along the way. Dr. Gar…

1
Virtual Reality for Elderly Users 23:18

2+ y ago23:18

23:18

Join Lisa, Diana, and Chris as they discuss research from CHI 2021, where elderly participants co-created a virtual reality platform over a three year period. The team discuss the interesting learnings from this study such as is presence a priority in VR? What value did avatars add to elderly users' experiences of social interactions online and wha…

1
The UX of Video Streaming Services 25:32

2+ y ago25:32

25:32

Certain streaming services are in the news lately for being burning through huge amounts of cash in a model that may not be sustainable in the long-term. Some of the issues they are facing have UX at their core. In this episode Lisa, Chris and Diana discuss these issues and what can be done to improve the video streaming experience. In Condensed So…

1
VR in Healthcare with Dr. Payal Ghatnekar 22:43

2+ y ago22:43

22:43

Lisa welcomes Dr. Payal Ghatnekar from NHS England to the podcast. Dr. Ghatnekar studies the efficacy and effectiveness of immersive healthcare interventions in reducing patient pain and anxiety, improving patient experience and educational learning outcomes for self management and behaviour change. Lisa and Payal also discuss the challenges and su…

1
UX in Universities with Duncan Stephen 28:23

2+ y ago28:23

28:23

The UX Service at the University of Edinburgh is an example of creating a more matrix-like structure and breaking down silos within an academic institution to create a more holistic experience for students and staff. In this episode, Chris welcomes Duncan Stephen who manages that group to discuss its origins, how a consultancy model works within ac…

1
Brain-Computer Interfaces 23:47

2+ y ago23:47

23:47

Once the stuff of science fiction, brain-computer interfaces have been gaining attention lately in part due to Neuralink, run by Elon Musk. Chris welcomes back Di O'Neill to discuss brain-computer interfaces, their applications in both the medical and consumer space, UX issues and concerns, and of course monkeys playing Pong. In Condensed Soup Di a…

1
The UX of Job Hunting for UX Jobs 22:44

2+ y ago22:44

22:44

Chris welcomes special guest, UX Soup co-creator, and former co-host Derek Viita. Derek left to pursue other opportunities in 2021, so it seemed fitting to bring him back to discuss the job hunting process. Derek and Chris share their opinions on LinkedIn as a job hunting tool and provide tips on resumes, portfolios, and more. Derek on LinkedIn Sen…

1
The UX Profession 27:07

2+ y ago27:07

27:07

Chris, Lisa, and Diana have been UX professionals for more years than they wish to admit. They have all seen how UX has evolved within organizations, how it is taught, and the lengths to which it has been emphasized. In this episode they discuss the evolution of the UX profession -- both the good and bad. In Condensed Soup, they share their favorit…

1
CES 2022 30:01

2+ y ago30:01

30:01

The Consumer Electronics Show in Las Vegas was once again hampered by the pandemic. With Omicron surging, many companies pulled out while others scaled back their presence. Still, there were a lot of interesting developments from CES. Chris, Diana, and Lisa discuss some of the intriguing announcements in AR glasses, haptics, the automotive space, a…

1
Designing for Inclusion with Martin Ralfe 23:26

2+ y ago23:26

23:26

Lisa sits down with Martin Ralfe from the Royal National Institute of Blind People, the Blind Since Birth Charity, and the Blind Dad Diaries podcast to discuss assistive technology and digital inclusion for the blind and visually impaired. Martin talks about his experiences in working inclusion into the design process as well as his favorite and le…

1
2021 Year in Review 24:10

2+ y ago24:10

24:10

In 2021, UX Soup covered a whole host of topics, from areas we cover at work on a daily basis to ones we chose to cover to show how UX and user-centered principles are all around us. Chris recaps some of the memorable clips from 2021, including interviews with leading UX researchers along with banter from Lisa, Diana, and former co-host Derek cover…

1
Smart Home Misuse 21:59

2+ y ago21:59

21:59

Smart home cameras, thermostats, locks, and other devices are supposed to make home life easier, but they can be misused in some very dark and disturbing ways. Chris, Lisa, and Diana talk about some of these cases of misuse and how UX researchers and designers can mitigate these situations. Send us your thoughts on the user experience of smart home…

1
Call Centers and Chatbots 22:23

2+ y ago22:23

22:23

We've all been there. Frustrated on the phone calling a customer service center after pressing "1" for this or "3" for that, only to see we have gone down the wrong path. These types of interactive voice response systems (IVRs) are notoriously annoying. Chatbots are supposed to make reaching customer service better, but have they? Who are they desi…

1
Interoperability Issues in Healthcare with Irina Bolychevsky 30:15

2+ y ago30:15

30:15

Join Lisa as she sits down for a bumper episode of UX Soup with Irina Bolychevsky, (Director of Standards and Interoperability at NHSx) as they talk about the essential and challenging role of standardization in digital healthcare to combat interoperability issues and how the NHS is taking on the challenge so that digital information can seamlessly…

1
Designing for Comfort with Dr. Cyriel Diels 24:18

2+ y ago24:18

24:18

A couple of months ago we chatted with Joe Smyth about motion sickness - what causes it, how can we mitigate or recover from it, and also how we could measure it. In this episode we continue the discussion about aspects of passenger comfort, and the fact it will become a key User Experience issue and differentiator in future vehicles. In order to h…

1
Zoom and its Future 23:02

2+ y ago23:02

23:02

Are people tired of Zoom and other video conferencing platforms after overdosing during the lockdowns? Lisa, Chris and Diana got together to discuss the user experience of Zoom and other videoconferencing services, and how they foresee their future. Make sure you stay for Condensed Soup at the end, when they share some embarrassing experiences they…

1
Thanksgiving Cooking UX 20:52

2+ y ago20:52

20:52

Thanksgiving is coming up in the US, and that means a lot of cooking for a lot of people. Join Chris, Lisa, and Diana as they look at the user experience of cooking for large groups. What are the special user needs for cooking a great Thanksgiving meal? Is the latest cooking tech meeting these needs? In Condensed Soup, the gang talks about their fa…

1
Equitable Healthcare Design with Dr. Santosh Basapur 23:18

2+ y ago23:18

23:18

Friend of the podcast Dr. Santosh Basapur returns to discuss a new equitable health care design project he is heading up, which tackles the biggest problems in how health care is provided for underserved communities from a UX perspective. Santosh talks to Chris about the progress of the project, methodologies being used, and shares some early anecd…

1
Remote Health Monitoring 21:53

2+ y ago21:53

21:53

These are exciting times in digital health, with consumers having greater access to devices that can assess their physical and mental health and medical practitioners having more connected devices at their disposal to prescribe to patients. Lisa takes Chris through the current landscape of remote health monitoring, addressing stakeholder needs, and…

1
Face Swapping, Deep Nostalgia, and Deep Fakes 21:00

2+ y ago21:00

21:00

The genealogy site MyHeritage has a feature where they can animate the pictures of your ancestors, while apps like Tokking Heads and Reface allow you to do the same with any photo. This leads down the dangerous road to deep fakes where you might not be able to tell a true video from a manufactured one. Chris, Lisa, and Diana tackle this topic, disc…

1
Messaging UX 24:40

2+ y ago24:40

24:40

Communication is primarily done through text, but with so many messaging services being used in different regions for different use cases, there is bound to be fragmentation. Lisa, Diana, and Chris discuss the current state of messaging, the various services they use, and the issues they encounter. In Condensed Soup, they discuss their best and wor…

1
Visualisation and Mental Rehearsal with Dr. Anne Isaac 20:28

3y ago20:28

20:28

Visualisation and mental rehearsal are training techniques widely used in the sports field to reduce anxiety, build confidence and improve concentration, as well as to overcome potential problems and improve performance. But did you know that these techniques could be used to improve performance in other fields, such as aviation and medicine? Havin…

1
Secondhand Shopping UX 23:48

3y ago23:48

23:48

Chris and Diana have had plenty of exposure to online selling, especially with Facebook Marketplace. However, Lisa has some qualms about online selling. Join them to find out what they have enjoyed, especially when compared to other secondhand selling platforms and traditional offline methods, and the nuisances that could be ironed out for an even …

1
Assisted & Automated Driving with Dr Bryan Reimer (Part 2) 19:32

3y ago19:32

19:32

Our interview with Dr Bryan Reimer continues as he talks with Chris and Diana about the challenges of setting realistic targets to globally reduce auto fatalities, how to support drivers to make better moment-to-moment decisions, continuous driving education, and camera based Driving Monitoring Systems. Dr Bryan Reimer SA Research on Self Driving V…

1
Assisted & Automated Driving with Dr Bryan Reimer (Part I) 23:11

3y ago23:11

23:11

New vehicles are increasingly outfitted with advanced technology that is poorly communicated to the consumer and even to the dealer. Chris and Diana sit down with Dr Bryan Reimer from MIT about how mental models of ADAS system designers and users do not overlap. In his opinion -and we at Strategy Analytics agree with him-, we need to work together …

1
Customer Service UX 23:42

3y ago23:42

23:42

Join Chris as he takes Diana and Lisa through his journey of a recent and particularly frustrating customer service experience with an internet provider. Trying not to be overly critical, they point out the positive experiences as well as provide recommendations for where someone in charge of the customer experience across different silos could hav…

1
Smart Surfaces and Fabrics 23:27

3y ago23:27

23:27

Lisa welcomes Di O'Neill from Strategy Analytics to the podcast to discuss smart surfaces and fabrics. They discuss use cases in automotive, buildings, and healthcare along with key enablers. In Condensed Soup, they share their favorite uses for smart surfaces. Di O'Neill at SA SA research on smart surfaces Want to talk more about smart surfaces an…

1
Self-Driving Delivery Vehicles with Dr. Myra Blanco 22:38

3y ago22:38

22:38

Chris welcomes Dr. Myra Blanco from the Virginia Tech Transportation Institute to discuss human factors and user experience topics with commercial vehicles, including long-haul trucking, delivery vehicles, and drone delivery. They cover automated delivery vehicles as an equity equalizer, accommodating for "technology immigrants", issues with testin…

1
Sports and Human Performance Research with Dr. Rob Gray 19:50

3y ago19:50

19:50

UX principles are applied nearly everywhere, including sports. From analyzing human performance data, communicating recommendations to athletes and coaches, understanding skill acquisition, and shifting to user (athlete)-centered training, the field of sports science research has exploded thanks in part to the proliferation of performance tracking …

1
UX of Banking 21:05

3y ago21:05

21:05

Banking has changed enormously over the past decade. With online banks and apps that can do almost anything, how well do they meet user needs? How is the banking experience differ between the US and Europe? In Condensed Soup, Chris, Lisa, and Diana discuss their best or worst banking experience. Want to share your opinion on the user experience of …

1
Evolving Icons 24:00

3y ago24:00

24:00

Icons are all around us in our personal computers and electronic devices to represent functions that we use daily, such as saving a document or attaching a file to an email. The first versions of these icons were created using metaphors or analogies related to the ways the tasks were previously performed, to ease the transition into a more digital …

1
The UX of Everyday Things 27:08

3y ago27:08

27:08

We all enjoy those everyday experiences that make our life more pleasant, but we also suffer little annoyances with everyday products and services. Lisa, Chris, and Diana reflect on both the good and the bad, providing suggestions for removing friction points in the things we use frequently. In Condensed Soup, they discuss their most recent memorab…

1
International Travel in 2021: A Literal User Journey 20:29

3y ago20:29

20:29

As vaccination rates increase, travel corridors are slowly opening up. What does international travel look like during this time? Lisa recently traveled from the US to the UK and takes Diana and Chris through a user journey of her journey across the pond. What parts of the process were different? What could be done more efficiently? Would Lisa be o…

1
Anthropomorphic Agents with Dr Gary Burnett - Part 2 20:25

3y ago20:25

20:25

What are other use cases relatable voice agents could support to improve the in-vehicle user experience? How do researchers conduct studies using anthropomorphic agents? Join Chris, Diana, and Dr Gary Burnett from Nottingham University in part two of their conversation, to find out how relatable agents can minimise driver fatigue and support trust …

1
Anthropomorphic Agents with Dr Gary Burnett - Part 1 19:23

3y ago19:23

19:23

What are anthropomorphic or relatable agents? What are the challenges researchers and designers face to make them natural? What work still needs to be done? Join Chris, Diana, and Dr. Gary Burnett from Nottingham University, to find out more about those challenges, and in which in-vehicle use cases they best suited to enhance the overall experience…

1
Motion Sickness in Self-Driving Cars with Dr. Joseph Smyth 22:42

3y ago22:42

22:42

How can OEMs design self-driving vehicles so they don't cause motion sickness? This will be of upmost importance with higher levels of automation, even before achieving full automation at Level 5. At some point, the driver will be expected to take control from the vehicle, or may desire to do so. How will it be ensured that the driver is fit to dri…

1
Fearsome Experiences and Substitutional Reality with Dr. Paul Tennent 23:09

3y ago23:09

23:09

Lisa welcomes back Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham for Part Two of their discussion on soma experiences. In this episode they discuss fearsome experiences and substitutional reality, including the gas mask experience, using mixed reality to relive history, and feeding an infinite line of Elvis impersonato…

1
Soma Experiences with Dr. Paul Tennent 18:29

3y ago18:29

18:29

How can users better describe their bodily experiences when interacting with virtual or augmented reality? What happens when their body movements are deliberately misaligned with what they are seeing? Lisa welcomes Dr. Paul Tennent from the Mixed Reality Lab at the University of Nottingham to talk about these soma experiences, including the VR Swin…

1
Is In-Car Radio Dead? 24:10

3y ago24:10

24:10

Is listening to the AM/FM radio while driving dead? Diana Franganillo, Director of In-Vehicle User Experience at Strategy Analytics, makes her UX Soup debut and joins Chris in answering this question, discussing what has always set radio apart, UX issues with radio, and what radio needs to do to maintain and grow listenership. In Condensed Soup the…

1
Augmented Reality for Enterprise 23:10

3y ago23:10

23:10

Chris welcomes David MacQueen, Executive Director of the Virtual and Augmented Reality service at Strategy Analytics, to discuss use cases and UX issues for enterprise AR applications, including healthcare, manufacturing and the military. They also discuss implications for the consumer AR market and Apple's upcoming foray into AR glasses. Virtual a…

1
Google I/O 17:11

3y ago17:11

17:11

The annual Google I/O developer event was held May 18-20 and several announcements were made regarding Android 12 and advancements in AI, AR, and other areas. Lisa and Chris discuss the UX impact of these announcements, and in Condensed Soup Lisa talks about how they would enhance her artwork. Report on Google I/O event Questions? Comments? Email u…

1
CHI 2021 22:03

3y ago22:03

22:03

CHI is the must-see HMI conference every year. This year it was virtual, with the leading academic and industry researchers presenting their latest findings. Lisa talks with Chris about a select few HMI research papers that caught her eye, including ones on self-driving cars, virtual reality for older adults, and creating mHealth apps for veterans …

1
Contactless Payments and Digital Wallets 20:44

3y ago20:44

20:44

Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience…

1
Electric Vehicles 19:40

3y ago19:40

19:40

More and more carmakers are committing to electric vehicles in the coming years. Chris and Lisa discuss consumer acceptance of EVs, concerns consumers have, the importance of navigation systems for EVs, and EV-specific HMI. In Condensed Soup the discuss their best or worst EV experiences. Consumer interest in electric vehicles Questions? Comments? …

1
Ride Hailing and Other Mobility Services 24:33

3y ago24:33

24:33

Chris welcomes Ben Lundin from Strategy Analytics' Connected Mobility Service to discuss ride hailing, car sharing, bike & scooter sharing, and public transport. They talk about the impact of the pandemic on mobility services, UX issues for mobility, and how self-driving cars fit. In Condensed Soup, Chris and Ben discuss their best, worst, or funni…

1
Robotics 21:07

3y ago21:07

21:07

Robot vacuum cleaners, robot companions, robot police dogs...robots have been in the spotlight, with new ones appearing at CES every year. In this episode, Lisa and Chris take a look at some of the key use cases and UX issues for robotics. In Condensed Soup they talk about their own favorite use case for them. Research on robotics Episode Transcrip…

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Strategy Analytics UX Innovation Practice Podcasts

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