The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
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Each week "Stormraige", Ted, Loremaster Eve, and Smarms go off the rails in a show format dedicated to “some times Hearthstone most times not.” It's all about bringing the funny back to Hearthstone.
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A sports podcast and blog
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#sambalpodcasts are one of the initiatives courtesy of The Sambal Pod, a advocacy initiative by Malaysian "anak muda" (youths)! In this series, we invite local youths and youth initiatives to discuss their views and impacts of their work in the local landscape. Please slide in our Instagram DMs @thesambalpod to understand more about our youth projects!
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Learn how to tell stories that can change the world. Presented by communication experts Maryam Pasha and Simon Bucknall, tune in to tell better stories, more consistently, on purpose. Speak less, say more!
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Optimizing Fixed Ops Performance through Data-Driven Insights and AI with CallRevu Robert Manuel
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15:19
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Robert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams. 👉 Register for the upcoming Fixed Op…
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This week we talk about all the buffs and nerfs... or at least what we think it could be! We break through and give you the hottest news and freshest takes in Blizzard Esports. Oh wait. No. We don't. Oh Well. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You can buy merch here: https://…
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Sara Hoagey: Don't Lose an Employee for $2 per Hour
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14:50
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Sara Hoagey and staff have been in the automotive industry since 1999 and held every position in a dealership from variable to fixed operations. As the CEO of EliteBDC, Sara is at the forefront of revolutionizing customer engagement in the automotive sector through innovative technologies and personalized approaches. 👉 Register for the upcoming Fix…
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This week we learn about Lore's sketchy neighbor kid, how Smarm's makes a pina colada, who over explains things, Battlegrounds Duos, the quests update, and patch 29.2 Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX? You can buy merch here: https://blizzlet.myspreadshop.com/all…
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How WrenchWay is Transforming Automotive Recruitment with Jay Goninen
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22:51
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Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table. Get ready for insights, revelations, and a glimpse into the future of the automotiv…
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What is the reality behind being a policymaker and environmental engineer in making Malaysia a better place to live? Tune in as we explore demanding environmental jobs and niche in this episode. STEM Hangat, a mini podcast series as we explore scientific careers in Malaysian thriving industries. Guests: 1. Ir. Dhana Raj Markandu, Senior Analyst (En…
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This week we talk about Blizzard being back in China (briefly), and Slay the Spire 2, We also talk about the new and returning cards for beasts! Also Stormraige's audio isn't great, he got too excited the entire time and kept peaking his audio... please forgive his excitement. Logo Created By: Nate Wolfe You can buy merch here: https://blizzlet.mys…
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Unlock the camera's full potential for car dealerships with Mark Queen
22:47
22:47
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Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience. 👉 Register for the upcoming Fixed Ops Round…
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This week we are breaking news! Battlegrounds Duos is launching April 16th! We can't believe it either! We talk about some of the details for what duos looks like and then we analyze some of the duos specific cards that have been announced. ITS DUOS TIME BABY! Logo Created By: Nate Wolfe You can buy merch here: https://blizzlet.myspreadshop.com/all…
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Is Malaysia doing well in this environmental crisis? What can we do about it? Tune in to the first of a two-part conversation about the latest MADANI initiative about the environment and how we anak muda can be involved! STEM Hangat, a mini podcast series as we explore scientific careers in Malaysian thriving industries. Guests: 1. Ir. Dhana Raj Ma…
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Mastering Customer Service: Insights from the Five-Star Service Advisor Coralee Zueff
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15:49
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Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer servic…
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This week we talk about the upcoming Nerfs and Buffs coming to both standard and BGs. Well we also get very heavily distracted by Teddo talking about his new game and by the speech from the Director of Baldur's Gate 3. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX?…
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William Demaree: The Importance of Company Culture in Automotive Retai
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25:30
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In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not m…
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This week Stormraige is IRL in Smarms' vents so... the audio might not be as tight as normal, they'll be back next week though! For this week's episode we talk about all the things! Our favorite decks, Lore making legend, and so much more. It's a blast and a half, won't you join us? Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.…
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The Power of BDC: Strategies for Automotive Success with Tammie Ventura
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15:45
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Tammie Ventura is a seasoned professional and the BDC Director at Hudson Automotive Group, South Carolina. With over 18 years of experience in the automotive industry, Tammie has been instrumental in transforming Hudson's BDC operations into a powerhouse of success. Under her leadership, the group has witnessed remarkable growth and earned prestigi…
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How smart do you need to be to pursue the healthcare industry?😬 Tune in to a chill and wholesome conversation about potential careers in the healthcare industry and how important it is to follow your heart in pursuing your dream job. STEM Hangat, a mini podcast series as we explore scientific careers in Malaysian thriving industries. Guests: 1. Dr …
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This week the hosts talk about their theorycrafting streams, what they liked, what they didn't, and what to expect on day one of the meta... it might be nothing but DK and Pirate rogues. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX?si=eDCcsCUuRzOqvHqtKyarLA Patreon.com/Blizzlet…
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Unlocking the Secrets of Automotive Warranty Administration
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24:04
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Today, I'm thrilled to welcome David Reinicke, President, and Jason Tuck, Sales and Marketing Manager at Automotive Warranty Network. With many years of experience, Automotive Warranty Network stands as the cornerstone of outsourced warranty administration, offering invaluable insights into this vital yet often overlooked aspect of dealership opera…
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This week we talk about all of the fun Demon Hunter, the pretty strong Shaman cards, and the absolute busted crazy the nuts priest. It's... Woof what a time. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX?si=eDCcsCUuRzOqvHqtKyarLA Patreon.com/Blizzlet Blizzlet Merch: https://blizzlet.mysp…
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Owen Moon: How to Turn Your Dealership into a Service Marketing Machine
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21:04
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21:04
Owen Moon is a seasoned expert in the automotive industry, of Trade Pending which recently acquired Fixed Ops Digital. With years of experience and a passion for revolutionizing online service marketing, Owen brings a wealth of knowledge to the table. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The State …
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Are youths not interested in becoming engineers anymore? Do you know what is the first engineering structure in the world? Tune in to this engineering episode with engineers from several disciplines and perspectives to learn more! STEM Hangat, a mini podcast series this February and March as we explore scientific careers in Malaysian thriving indus…
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While the cat is away the mice will... still talk a suprising amount of Hearthstone?! Boy howdy, this week we sure did talk about stuff. This will indeed be one of the episodes of all time. So strap in, starp on, and strap up to have a listen...but also lower your expectations. Plz. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.…
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Mark Haeck: Transforming Dealership Operations with GMS (Glass Management Software)
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16:08
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Mark Haeck is the Vice President of Business Development at GMS Glass Management Software. In this episode he brings over four decades of expertise in auto glass technology, spearheading GMS's mission to revolutionize dealership operations. With a keen focus on customer-centric solutions, Mark is at the forefront of driving industry-wide innovation…
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How does STEM in policy careers look like? Are you tired with STEM and find scientific careers difficult? Do you know that science careers are more than working in labs? Tune in to STEM Hangat, a mini podcast series this February and March as we explore scientific careers in Malaysian thriving industries.…
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This week we get back to our normal episodes with much less Hearthstone talk. There's only a few cards to talk about but we go HEAVY on them. We talk about each of the three brand new cards and WE ALSO HAVE NEW BUMPERS!!! Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX?si=eDCcsCUuRzOqvHqtK…
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Building a Foundation For a Successful Career In The Automotive Industry
23:17
23:17
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23:17
In this episode, I sit down with Kent MacDonald, President of Northwood University, and Brooke Engelhardt, a marketing student and Marketing Chair of the 60th Annual International Auto Show at Northwood University. Together, we explore the key factors behind Northwood's success in preparing students for thriving careers in the automotive industry. …
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This week there is SO MUCH NEWS!!!!! We start by talking about the year of the pegasus Then we talk about rotation and core Then we talk about all the BGs update THEN WE TALK ABOUT WHIZBANGS WORKSHOP!? That's... a lot... It's our longest episode ever... for very good reason. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.…
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David Spisak is the President/CEO of Disruptive Growth Solutions, a renowned figure in the automotive industry, heralded for his visionary leadership and deep understanding of emerging trends. With extensive experience in navigating automotive disruption, David brings a wealth of knowledge to the table, guiding dealerships through transformative ch…
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#334 Sendmeyourangrytweets (Ft. HapaBear)
1:15:57
1:15:57
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This week HapaBear joins us for a delightful and silly time. We talk about the state of BGs learn from Hapa, and talk about some real dumb twitter drama. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX?si=eDCcsCUuRzOqvHqtKyarLA Patreon.com/Blizzlet Blizzlet Merch: https://blizzlet.myspread…
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Future-Proofing Your Automotive Career at Northwood University with Dr. Matt Bennett
21:22
21:22
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21:22
In today's episode, we have a true industry legend with us—Dr. Matt Bennett, the Vice President of Graduate and Professional Studies at Northwood University. Dr. Matt Bennett is not just a VP; he's a driving force behind Northwood University's success. With a rich history in the automotive sector, Matt has been instrumental in shaping future leader…
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This week it's just Stormraige and Smarms left unsupervised and the amount of chaos that happens this episode just... can't be contained or explained in any way shape or form. If this is your last episode listening to us thank you for sticking with us this long. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5k…
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The Art of Automotive Marketing with Alyson Landis
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14:10
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Alyson Landis is the CEO of Inkcentric Corp, which is based in sunny California. Alyson Landis, a seasoned Marketing and Procurement Specialist, brings over 25 years of experience in the automotive industry. As the driving force behind Inkcentric Corp, Alyson has become a trusted partner for dealers and automotive clients nationwide. 👉 Register for…
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This week the crew talk about the barely still alive esport scene, the mini set meta, RIP to lubber, some of the cool new shop offerings, play Hearthstone Actually, and wrap it up with a Roll With It that Stormraige definitely wins. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX?si=eDCcsC…
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#sambalpodcasts: Lepak-ing with the TSP team!
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We are a mysterious bunch, but we let loose this 2024 as our host Shectra (or AG) gets the team over for a casual conversation about our journey. From introductions with our oldest member to our very own 'maknae' (not a korean girl group YET), tune in as we spoke about the good and bad of our work and advocacy in general. Want to know what the team…
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Jennifer Sanford: Building Strong Dealer-Vendor Relationships
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16:13
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Jennifer Sanford is a Marketing Executive and Founder of Sanford Marketing Group. with 14 years of experience in sales and marketing leadership. Having spent a significant part of her career at Dominion Dealer Solutions, she played a pivotal role in building the brand into a powerhouse within the automotive space. With a passion for effective B2B m…
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This week we talk about the mini set to Showdown in the Badlands which leads us DEEP into Deepholme. We go through as many cards as we possibly can... which... isn't many. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5kmsQa4jBfiUwWLqOp64GX?si=eDCcsCUuRzOqvHqtKyarLA Patreon.com/Blizzlet Blizzlet Merch: https:/…
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Revolutionizing Parts Management: Strategies for a Profitable 2023 and Beyond With Kaylee Felio & Ed Roberts
17:06
17:06
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In this episode, I'm joined by Kaylee Felio, a seasoned expert in parts management; Kaylee brings a wealth of knowledge and a fresh perspective to the table. With a passion for efficiency and innovation, she's redefining the game's rules together with Ed Roberts - Author of Mile One and Fixed Ops Guru: here to share how Bozard Ford Lincoln is geari…
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“So, what do you do?” Cue: cringe or awkwardness as it turns into a showboating parade or a modesty competition. Tune in to this Speechless soundbite with Maryam Pasha and Simon Bucknall to pick up top tips for how to introduce yourself in a way that hits the right note. Recorded live at the English Speaking Union in London.…
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This week the whole crew discusses the newest teaser for the Hearthstone mini set, Stormraige is a negative nancy about duels is shut down, and... it's a whole lot of not talking about Hearthstone this week if we're honest. It's very much a not hearthstone week. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5k…
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A Hero Among Us (Supporting Shawn Butler)
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In this episode, we're joined by Shawn Butler, a true hero and fighter in the automotive industry. Shawn was recently diagnosed with late stage 3C rectal cancer. The prognosis is not great due to the depth and size of the tumor, being deeply embedded with many lymph nodes and the blood stream involved. Despite facing a challenging battle with cance…
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Public speaking has negative connotations for so many people - especially younger people. But what are the opportunities? How can we cultivate a more positive environment? A more empowering experience for people just getting started? Tune into this live storytelling masterclass with Speechless co-hosts Maryam Pasha and Simon Bucknall and guest host…
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This week Stormraige, Lore, and Smarms talk about all the different holidays plans they had. Then they talk about how Smarms steals Stormraige's luck for Hearthstone and how he couldn't win if it meant saving his life. Then we play some new games! They're super fun! Maybe? Maybe. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spo…
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Don Hall: Strategic Changes Dealers Need for Long-Term Success
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27:14
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Don Hall is the President and CEO of the Virginia Automobile Dealers Association. With a remarkable background spanning both the retail sector and association leadership, Don brings a wealth of experience and unique insights to the table. Not only has he led the VADA for an impressive tenure, but his journey includes service in the United States Ma…
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#sambalpodcasts: Politics and Malaysian Indians (ft Veena, Dewan Belia India Malaysia)
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23:06
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Do you agree with race based politics which is a big thing in Malaysian politics? Are Malaysian Indians always the ignored race- receiving the short of the stick in politics? Tune in to Veena as she explains her work at Dewan Belia India Malaysia, a nation building programme for Indian youths to increase Indian political representation. Our Socials…
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This week (last week?) The whole crew talks about our favorite moments from 2023, our favorite games, and our favorite pieces of media. We also get REAL serious in the middle as we talk about the psychological strain of simply existing and how comparing yourself to other people can be real dangerous and also not helpful. Would it be Blizzlet if we …
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Alan Bass: How to Achieve Automotive Service Excellence
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9:34
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In this episode, we're joined by the driving force behind All American Ford's success, Alan Bass. With a rich history in the automotive industry, Alan's journey from washing cars at 12 to becoming a pivotal figure in the Northeast's largest Ford store is nothing short of inspirational. His experience, passion, and dedication to customer satisfactio…
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GOODBYE TO BOBBY K!! THANK GOD! But also... We all move back to our Small Town Hearthstone Tree farm and chat about all the different buffs and nerfs that are happening in the Battlegrounds and standard! Well... we eventually get to it.... It's normal to spend a billion hours on talking about absolutely nothing? Logo Created By: Nate Wolfe Theme So…
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John Fairchild: Is Fixed Absorption Really That Important?
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17:37
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John Fairchild is a service management/advisor sales training expert with over 40 years of experience in automotive fixed operations management and consulting. John has spent 15 years transforming fixed operations into a powerhouse of profitability. With a track record that speaks volumes, he's not just a trainer; he's a partner, a friend, and an i…
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This week the whole crew is together to talk about the most recent Hearthstone buffs and nerfs, a brief Battlegrounds chat, a Hearthstone Actually where Lore finds one and a half corrections, and we find out more Lore about the mysterious realm known as Canada. Logo Created By: Nate Wolfe Theme Song By: Se7enist. https://open.spotify.com/artist/5km…
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Laurie Halter: 5 Ways to Make 2024 Your Most Successful Year
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19:06
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Laurie Halter is the driving force at Charisma Communications and is a renowned figure in the industry. Her influence extends far and wide, touching every corner of the retail community. Laurie's commitment to quality content and strategic PR has made Charisma a force to be reckoned with. With a keen eye for quality content, Laurie has become the g…
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