Best Tiaa Podcasts (2024)

1
Simplifying Life Insurance Through Digital Transformation with Nick Rohan and Kevin Cummer, TruStage 25:50

2h ago25:50

25:50

Host Anthony O'Donnell welcomes back Kevin Cummer, Director of Life Products, and Nick Rohan, Director of Partner Management at TruStage Insurance to share the remarkable journey of TruStage’s digital transformation, which has not only redefined their brand but also set new benchmarks in the insurance industry. Kevin and Nick take us through the ev…

1
From Insight to Foresight: Talent Intelligence reshaping HR with Sam Fletcher 26:52

3d ago26:52

26:52

Imagine your workforce as a vast, untapped oil field. While there's potential there, but without the right tools and insights, you might be missing the most valuable resources. This episode of Zinnov Podcast's Business Resilience Series features Sam Fletcher, Head of Talent Intelligence at PayPal, who shares his expertise on adapting talent strateg…

1
The Future Of Mobility W/ Continental Automotive’s Gilles Mabire And Latha Chembrakalam 28:04

10d ago28:04

28:04

In this episode of the Business Resilience Series, Pari Natarajan, CEO, Zinnov talks to Gilles Mabire, Chief Technology Officer, and Lata Chembrakalam, Vice President and Head of India Technology Center at Continental who provide insights into how the automotive technology company is adapting to industry disruptions like electric vehicles, autonomo…

1
Building a Culture of Accessibility: Shelby Mitchell, Discover 19:33

17d ago19:33

19:33

This episode is brought to you by Wix Studio. In this in-depth conversation, Shelby Mitchell of Discover shares how her personal experiences have influenced her career, driving notable improvements in accessibility at Discover. Her story highlights the powerful blend of personal commitment and corporate duty in fostering inclusive digital spaces.…

1
Engineering an Innovation Stack for Finance 29:34

30d ago29:34

29:34

How does a 170-year-old derivatives marketplace keep pace with changing customer needs and rapidly evolving technologies? Join host Pari Natarajan, CEO, Zinnov, as he talks to Sunil Cutinho, CIO, CME Group and Prabhuram Duraiswami (PD), India Center Head, CME Group - the leaders spearheading the company's cutting-edge engineering efforts. Hear firs…

1
Enhancing Engagement with Personalized Insights and Database Experiences with Jessica Austin Barker, CXO at TIAA 27:16

1M ago27:16

27:16

Jessica Austin Barker, TIAA's Chief Digital and Client Experience Officer, sits down with host Anthony O’Donnell for this latest episode of Life Accelerated. Jessica’s acumen, honed through her tenure at Intuit and now as a leader at TIAA, is steering the financial institution toward new horizons of client engagement. Jessica brings a profound unde…

1
Woman In the Mirror w/ Shalini Sankarshana, Planview; Snigdha Ghosh Ray, Diebold Nixdorf; Oindrila Majumdar, TIAA Global Capabilities 33:39

1M ago33:39

33:39

Three powerhouse women leaders. Three different stories. Many reflections. The latest podcast series from Zinnov's stable, "Women in the Mirror," takes you through the lives of women who have ascended to leadership roles. It explores their journeys juggling work, family, and everything in between. We have come a long way from fighting for 'a room o…

1
Intersection of CX and Service Design: Karan Thaker, Northwestern Mutual 37:34

1M ago37:34

37:34

This episode is brought to you by Wix Studio. This episode of CX Decoded, brought to you by CMSWire, features Karan Thaker, a specialist in customer experience and design strategy from Northwestern Mutual. Karan shares his extensive background in enhancing digital and physical customer experiences across various industries, focusing on creating sea…

1
Transforming Healthcare Outcomes with AI and Global Talent 22:54

2M ago22:54

22:54

Can AI make Healthcare more equitable? How accurate is AI to make healthcare diagnoses? Is it hard to retain talent for AI in Healthcare companies? Amit Phadnis, Chief Innovation and Technology Officer of RapidAI, a leading healthcare AI company in conversation with Pari Natarajan, CEO, Zinnov answers these questions in this episode of the Zinnov P…

1
Cultivating High-Performing Teams Through People-Centric Strategies with Mike Mead, CIO at CNO Financial Group 22:09

2M ago22:09

22:09

Host Anthony O’Donnell is joined by Mike Mead, the Chief Information Officer of CNO Financial Group, in this episode of Life Accelerated. With over 25 years of experience in the insurance and technology industry, Mike has been instrumental in digital transformation initiatives, enabling CNO to adapt and thrive in the rapidly evolving landscape of l…

1
The 70-30 Rule to Gen AI Efficiency w/ Prof. Mohanbir Sawhney @ McCormick Foundation 24:04

2M ago24:04

24:04

In the age of Generative AI, where ideas come to life with just a few spoken words, how do you stop admiring AI from the sidelines and start leading the disruption? In this episode of the Zinnov Podcast, Sidhant Rastogi, President of Zinnov, sits down with Professor Mohanbir Sawhney, Associate Dean for Digital Innovation and McCormick Foundation Pr…

1
AI Mixtape: Insights from C-Suite Technologists 9:14

3M ago9:14

9:14

In this special episode of the Zinnov Podcast, we’ve curated a mix tape of invaluable insights on AI from leaders across organizations like Microsoft, PTC, Pegasystems, and others. Gain a nuanced perspective on AI’s current capabilities from those at the forefront. Understand the tangible use cases already transforming sectors like healthcare throu…

1
CX and EX Synergy: Sam Stern, LinkedIn 33:25

3M ago33:25

33:25

This episode is brought to you by Wix Studio. We explore the delicate balance between enhancing customer experiences and empowering employees at LinkedIn. Hear from Sam Stern, senior manager of customer experience, about the innovative ways LinkedIn prioritizes trust, extracts valuable insights from vast amounts of data and ensures both customers a…

1
The Feminine Man 6:08

3M ago6:08

6:08

Why are men becoming more feminine?

1
Practical Insights and Strategies from 5 Life Insurance Technology Leaders 14:29

3M ago14:29

14:29

In this episode of Life Accelerated, host Anthony O’Donnell revisits some conversations from the past year all about practical approaches to digital transformation. He highlights ideas and insights from five visionaries in the life insurance industry — Santhosh Keshavan of Voya, Jeff Donaldson at Mutual of America, Deb Waters at Aegon, Ryan Downing…

1
Optimizing Technology Value Through Cross-Border Talent 22:13

3M ago22:13

22:13

How are enterprises optimizing hybrid IT environments facing rising costs and security threats? Brian Shannon, CTO, Flexera and Niladri Ray, VP of Engineering, and Country Head – India, Flexera, sat with Pari Natarajan, CEO, Zinnov to discuss key trends like cloud migration, IT cost management, and vulnerability remediation in this episode of our p…

1
Path to Customer Centricity: Sri Narasimhan, CVS 31:35

4M ago31:35

31:35

This episode is brought to you by Wix Studio. Sri Narasimhan, vice president of Enterprise Consumer Experience at CVS, discusses the importance of establishing a customer-centric culture. Narasimhan emphasizes the need for a multifaceted approach that includes igniting a culture focused on customer feedback, empowering frontline employees and strat…

1
Save The Black Family 12:26

4M ago12:26

12:26

Baby moma, baby daddy, co parent and raising half children.

1
Men don’t know what they want ! 3:47

4M ago3:47

3:47

Men seem too always want the opposite and that in which they have!

1
A Practical Approach to Digital Transformation with Jennifer King, VP of Customer Experience at Boston Mutual 24:35

4M ago24:35

24:35

Since the late 1800s, Boston Mutual Life Insurance has transitioned from a service-focused to a customer-care-driven team, emphasizing the importance of balancing technology and human touch in the digital transformation journey. Jennifer King, Vice President of Customer Experience at Boston Mutual, is at the helm of Boston Mutual's digital transfor…

1
The 90 day CIO: Moving Healthcare IT from Basement to Boardroom 19:23

4M ago19:23

19:23

Explore the intersection of healthcare and technology in this episode featuring an insightful conversation between Dr. Luis Taveras, a seasoned Healthcare CIO with over 30 years of experience and Pari Natarajan, CEO of Zinnov. Talking about Healthcare IT strategy, the episode discusses the transformation of IT’s role in Healthcare. Dr. Luis shares …

1
Who should get custody? 18:05

5M ago18:05

18:05

Who should get custody? Mom or dad

1
Digital CX Evolution: Jessica Austin Barker, TIAA 32:26

5M ago32:26

32:26

In the latest episode of CX Decoded, Jessica Austin Barker, the chief digital and client experience officer at TIAA, unveils the intricate tapestry of TIAA's journey in transforming digital and client experiences in the financial sector. This episode delves deep into the nuanced approach TIAA has adopted, moving beyond mere technological advancemen…

1
Partnering for Success through Co-opetition 28:09

5M ago28:09

28:09

Unlike the past, where companies fiercely competed and guarded their secrets, today, there’s a rising understanding of how working together with competitors can be beneficial. This is where coopetition comes in – a business strategy where companies collaborate with their competitors on certain projects or initiatives while simultaneously competing …

1
Fostering Human-Centric Innovation Through Data Transformation with Paula Bartgis, Chief Information Officer, Sun Life U.S. 33:32

5M ago33:32

33:32

After 150 years in the business, Sun Life U.S. has developed a keen digital strategy that integrates technology and business operations while boosting client engagement and revitalizing its approach to healthcare connectivity, benefits management, and client satisfaction. Paula Bartgis, Chief Information Officer at Sun Life U.S., is leading the com…

1
It’s not HUMAN TRAFFICKING 6:50

5M ago6:50

6:50

It’s not HUMAN TRAFFICKING that’s the corporate version call or what it is it’s called prostitution.

1
Inevitable India: Vision 2024 for GCCs and the Tech Ecosystem 25:08

5M ago25:08

25:08

In a compelling podcast episode, KS Viswanathan (KSV), Vice President of Industry Initiatives at Nasscom, converses with Nitika Goel, CMO at Zinnov, delving into the transformative developments within India's Global Capability Centers (GCCs) in 2023. KSV, drawing from his extensive experience, discusses the significant surge in engineering roles, t…

1
Why Men Are More Feminine 21:01

6M ago21:01

21:01

Why Men Are More Feminine and women are more masculine today

1
Stop Asking Her Too Cook 8:48

6M ago8:48

8:48

Stop asking her too cook if your not buying groceries

1
CX-EX Mastery on the Greens: Gautam Patankar, Bobby Jones Links 35:23

6M ago35:23

35:23

This episode is brought to you by Wix Studio. The delicate interplay of customer experience (CX) and employee experience (EX) forms the backbone of today's hospitality management, where understanding and valuing the contribution of each employee translates directly into enhanced customer satisfaction. Embodying this principle is Gautam Patankar, ch…

1
Tech-Driven Healthcare: Leading Change from the CIO’s Desk 20:51

6M ago20:51

20:51

In this episode, Michelle Greene, Chief Information Officer at Cardinal Health explores the the captivating intersection of healthcare and technology with Pari Natarajan, CEO, Zinnov. The conversation delves into how leadership should start with empathy, and the pivotal role of data in revolutionizing healthcare distribution processes. Discover the…

1
Strengthen Customer Engagement through Digital Transformation with Susan P. Roberts, Head of Strategy and Transformation at John Hancock 25:42

6M ago25:42

25:42

John Hancock holds a distinguished position in the wealth and asset management space and offers a range of life insurance products exclusively through intermediaries. With over 160 years of experience, John Hancock is committed to delivering products that are easy to buy and enjoyable to own. Susan P. Roberts, the Head of Strategy and Transformatio…

1
Strategic Alignment for CX and EX: April Ho-Nishimura, onsemi 28:12

7M ago28:12

28:12

This episode is brought to you by Wix Studio. The convergence of customer experience (CX) and employee experience (EX) is more than a trend; it's a strategic imperative. Organizations are recognizing the symbiotic relationship between how they treat their customers and their employees, understanding that a holistic approach can drive significant im…

1
50/50 should women do it ? 8:22

7M ago8:22

8:22

Should women go 50/50 ?

1
Innovating Insurance to Empower Families with Fred Tavan, SVP and Chief Pricing Officer of Legal & General America 27:32

7M ago27:32

27:32

Legal & General America is one of the nation's strongest life insurers, ranked number two for term life insurance providers in the US. Their sole focus is to safeguard families' financial well-being — and it has been for more than 70 years. Fred Tavan, SVP and Chief Pricing Officer at Legal & General America joined the Life Accelerated podcast to s…

1
Leadership Traits That Drive Excellence 24:44

8M ago24:44

24:44

In this brand new episode of the Zinnov Podcast, Pari Natarajan, CEO, Zinnov, talks to Rick Crandall, Chairman, Donnelley Financial (NYSE-DFIN) and CEO Enterprise Software CEO Roundtable. The enterprise software industry is currently undergoing a rapid transformation marked by several noteworthy trends. Firstly, the shift towards cloud computing co…

1
AI-Empowered CX With Shri Nandan, Comcast 27:47

8M ago27:47

27:47

This episode is brought to you by Wix Studio. Shri Nandan, VP of AI Experiences at Comcast, tells us how the implementation of AI, particularly chatbots, in contact centers has not only streamlined operational efficiencies but also enriched the quality of customer interactions. Shri shares her firsthand experiences in driving AI projects, emphasizi…

1
Revolutionizing the Life Insurance Sales Experience with Hector Martinez, Head of Life Insurance at Equitable 28:16

8M ago28:16

28:16

Equitable is a financial service company with a legacy of helping people look forward with courage, strength, and wisdom. This company has established itself as a leading provider of financial advice, protection, and retirement strategies, with 2.8 million clients nationwide. Hector Martinez, Head of Life Insurance at Equitable, joined the Life Acc…

1
Experience Design With Jason Ferrell, Capital One 33:26

9M ago33:26

33:26

This episode is brought to you by Wix Studio. Jason Ferrell, Capital One’s managing vice president of experience design, is a designer at heart. Designing experiences in the current day comes with challenges related to customer experience, employee experience and constantly connecting experiences to top-level business objectives. Ferrell believes i…

1
The Evolution of Principal Financial Group's Digital Transformation Strategy with Ryan Downing, VP and CIO of Enterprise Business Solutions 28:40

9M ago28:40

28:40

Principal Financial Group is an American global financial investment management and insurance company who helps people create the kinds of lives they dream about, empowered by financial security and stability. But how do they approach their mission through a digital perspective? Ryan Downing, Vice President and Chief Information Officer of Enterpri…

1
The Frugal Entrepreneur: Leadership Lessons on Perseverance 18:33

10M ago18:33

18:33

“Success in life is not earning too much. Success in life is spending little” From our extensive conversations with C-suite executives, investors and business leaders over the last 12 months, a key inflection point is how to scale, sustainably. Volatile market conditions, business uncertainty, and global recessionary forces are calling for organiza…

1
Men Are Not Natural Providers 12:00

10M ago12:00

12:00

What do men provide besides ego, entitlement and erections ?

1
Leveraging Enterprise Data and AI for Customer-Centric Solutions with Jeff Donaldson, Mutual of America Financial Group 27:04

10M ago27:04

27:04

Jeff Donaldson, SEVP and Chief Digital Officer of Mutual of America Financial Group, is responsible for leading the company's digital strategy and initiatives, he played a crucial role in driving technological innovation and enhancing customer experiences within the organization. He shares the strategic decisions and initiatives undertaken by the c…

1
Delivering Next-Gen Customer Experience: Leveraging Technology For A New World Order 23:36

10M ago23:36

23:36

In our newest episode of the Business Resilience series, Pari Natarajan, CEO, Zinnov speaks with Shankar Arumugavelu, SVP & Chief Digital & Information Officer, Verizon Communications Inc., to unravel the strategies, technologies, and innovations that the Telecom giant is using to cater to the modern consumer. With Gen Z characteristic traits such …

1
Building a Technology-Enabled Foundation with Jeff Hughes, Chief Technology Officer at Brighthouse Financial 29:44

11M ago29:44

29:44

Special guest, Jeff Hughes, the Chief Technology Officer of Brighthouse Financial, takes us on a journey through the past five years of his professional life, where he played a pivotal role in successfully transitioning Brighthouse Financial to a new foundation. With over 200 transition services agreements and 100 programs and initiatives to naviga…

1
The Agile CXO: Navigating Disruptions In A Dynamic World 20:03

12M ago20:03

20:03

In this episode of the Zinnov Podcast, Rajat Kohli, Partner, Zinnov, and Rani Pangam, Vice President, Strategy Realization Office, ServiceNow, explore the intricacies of leading successful transformations. Join us as we delve into a wealth of knowledge, experiences, and practical strategies that can revolutionize your approach to change. With her d…

1
Automation, Digitization and Data with Deb Waters, Chief Technology Officer at Aegon 26:52

1y ago26:52

26:52

Step into the world of innovation and visionary leadership within the life insurance space. Meet Deb Waters, a true technologist and trailblazing force behind the digital transformation of Aegon N.V.. As Chief Technology Officer and esteemed member of the Management Board, Waters thinks of digital transformation as an end-to-end process, beginning …

1
Infuse Agility Into CX 35:17

1y ago35:17

35:17

Customer experience teams at Intuit, owners of TurboTax, get inspired each day to iterate, test and create customer experiences for their thousands of customers. The key ingredients? Agility, adaptability and continuous learning. Principal CX leader Marietta Silva Allison takes us behind the curtain for all of it in this episode.…

1
The AI Paradox: Between Human Compatibility And Empathy 33:22

1y ago33:22

33:22

As we witness rapid advancements in Artificial Intelligence (AI) and Automation, the concept of intelligent bots wielding unprecedented power becomes an intriguing prospect. Will these machines, equipped with ever-evolving capabilities, surpass human intelligence and ultimately dominate our society? The notion may seem like science fiction, but as …

1
The Transformative Force of Technology in the Gig Revolution 21:06

1y ago21:06

21:06

A recent joint whitepaper by Zinnov and Microsoft, noted that 70% of CXOs felt that seamless onboarding and execution can be hampered by inadequate cloud technology infrastructure. In this conversation with Rajat Kohli, Partner at Zinnov, Bhaskar Basu, Country Head – Modern Work, Microsoft India, delves deep into the dynamic world of the gig workfo…

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