Best VUX Podcasts (2024)

1
AI that filters voices and soften accents, with Ofer Ronen 52:00

4h ago52:00

52:00

Ofer Ronen is an ex-Googler with some immense experience in deploying AI systems for large enterprises including the infamous example of Agent Assist at Verizon. Ofer’s third startup is tomato.ai, a company that has AI technology that’ll strip away your accent! Or soften it, rather. Ofer joins us to share his lessons learned from years of deploying…

1
Lessons from 21 years in conversational AI with Chris Ezekiel 1:10:58

1d ago1:10:58

1:10:58

Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success. Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! …

1
Using AI to make the job search easier with Total Jobs Group 1:04:35

14d ago1:04:35

1:04:35

How can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss. Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conversational AI in a highly stressful and emotional situat…

1
AI in contact centers trends with Nerys Corfield 1:02:14

15d ago1:02:14

1:02:14

This immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council f…

1
The AI Platform Reimagined, with Brandon Nott and Nick Orlando 1:08:17

1M ago1:08:17

1:08:17

Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia. Amelia is an enterprise conversational AI platform at the forefront of integrating Generative AI (GenAI) within the AI ecosystem. We'll dive into how GenAI revolutionises dialog systems for transactional tasks, emphas…

1
Lean and process engineering for AI automation with Scott Hamilton 49:34

2M ago49:34

49:34

Scott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance. Scott's background is in lead six sigma and joins me to speak about why for most organisations, your AI automation journey is in fact one of process design and how lean six sigma can help businesses create…

1
Navigating the CX Maze: Insights from Ian Robertson on VUX World 1:05:47

2M ago1:05:47

1:05:47

Join us on VUX World for an enlightening episode with Ian Robertson from the Forum, where we delve into the dynamic world of Customer Experience (CX). In this discussion, we'll explore the critical successes and oversights of today's CX leaders, unraveling the common challenges and emerging trends that are shaping the industry. A key focus will be …

1
Microsoft Copilot: Enterprise lessons learned with Pete Kemp 52:57

2M ago52:57

52:57

Pete Kemp is a Principle Consultant at FSP, a consulting firm aimed at accelerating digital transformation for brands. Pete was previously the Managing Director of EBM, an enterprise conversational AI platform providing AI automation technology and services. He has a wealth of knowledge and experience in the practicalities of implementing AI at sca…

1
Esteemed author, Byron Reese, discusses the impact of AI on work, life and society 1:01:15

2M ago1:01:15

1:01:15

Byron Reese is a serial entrepreneur with a quarter-century of experience building and running successful technology companies, with multiple acquisitions, IPOs and patents along the way. He is an award-winning author of books such as Stories, Dice and Rocks That Think, and; The Fourth Age: Smart Robots, Conscious Computers, and the Future of Human…

1
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy 48:10

2M ago48:10

48:10

What can we expect from AI over the next 12 months? What kind of use cases will make it to production and add value? What will the impact be for businesses that leverage it? What will be the challenges and hurdles we’ll need to overcome to make it work? And what does one of the market leading AI automation platforms plan to do about it? Join me as …

1
Designing AI assistants with 50 years of conversation analysis with Liz Stokoe 1:04:37

3M ago1:04:37

1:04:37

Liz Stokoe is an author and professor at the London School of Economics Register for our upcoming webinar here - https://vux.world/generative-ai-in-production-loops-success-story/ Hosted on Acast. See acast.com/privacy for more information.

1
Agnoy Agent Roundtable #1 1:13:30

4M ago1:13:30

1:13:30

A few months ago we reached out to conversation designers to ask what challenges they struggle with. The idea had come from a conversation with Ilana Meir at Unparsed, who thought an ‘agony aunt’ for Conversation Designers could be useful and fun, just like Dear Abby helps people with personal problems. Why would we want that? Well, this role isn’t…

1
A year in enterprise AI: 2023 review with Frank Schneider, Verint 1:00:59

5M ago1:00:59

1:00:59

What a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more capabilities. Businesses across the world have finally woken up to the disruptive potential of AI, but what are they doing about it? I’m joined by Frank Schne…

1
What's going on at OpenAI? Plus, some LLM developments, with Matt Taylor 56:59

5M ago56:59

56:59

First, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resign and join Microsoft if the board don't leave! I'm joined by Matt Taylor, CPO, Knowbl to dive into what's going on. Also, Matt will share some new research …

1
Leveraging Amazon Bedrock for Generative AI Applications with JP 1:10:04

5M ago1:10:04

1:10:04

JP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience, as well as how you can use the SmartBots …

1
The proof is in your data: conversation analytics at scale with Andrew Moorhouse 1:23:33

5M ago1:23:33

1:23:33

Andrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based on common conversational markers? What should you really be focusing on in order to move the needle with y…

1
AI literacy with Mara Cairo, Product Owner, Amii 55:50

6M ago55:50

55:50

Mara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to develop your AI literacy. Enter one of the world's biggest AI awards - Find out more Join us on our upcoming webinar with wysdom - Register now Vist Amii H…

1
AI in Healthcare with Adam Odessky, Sensley 55:06

6M ago55:06

55:06

Gartner recently forecast that by 2025, 50% of digital communications will be driven by AI avatars. A company that's been using AI avatars for years to deliver AI-mediated healthcare services is Sensley. Co-Founder and CEO, Adam Odessky, joins me to share the pros and cons of AI-mediated Avatars, as well as the Sensley story, AI in healthcare case …

1
AI-based routing in contact centres with Ronald Rubens, Sentio CX 50:07

6M ago50:07

50:07

Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively. Hosted on Acast. See acast.com/privacy for more information.…

1
Conversations Squared With Justin randall 1:11:38

6M ago1:11:38

1:11:38

It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. While the programmer ensures that the software is solid, and has all the right connections, the conversation…

1
Customer journey analytics with Tim Friebel 1:00:47

7M ago1:00:47

1:00:47

Tim Friebel is the Global Experience Transformation Lead at Genesys and brings a wealth of experience in customer journey analytics; a crucial and underserved element of conversational automation. Tim joins me to share the insights and tips that'll help you understand your customers better and improve customer experience using customer journey anal…

1
The Uniphore approach to conversational automation with Kim West 58:49

7M ago58:49

58:49

Kim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares some best practice in getting it right. Hosted on Acast. See acast.com/privacy for more information.…

1
Why messaging should be part of your content strategy, with Nick Martin 59:52

7M ago59:52

59:52

You've seen and heard of the value of conversational AI such as chat, voice and messaging assistants for customer service, but what about using the channel as part of your content strategy? We're joined by Nick Martin, co-founder, Direqt, to discuss how media and entertainment companies are embracing messaging as a core part of their content delive…

1
The future trajectory of AI in customer experience, with Sham Aziz 53:13

7M ago53:13

53:13

Sham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer experience and enterprise automation. Hosted on Acast. See acast.com/privacy for more information.

1
Conversations2 - Millani Jayasingkam 1:02:00

8M ago1:02:00

1:02:00

Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology - we need to get intimate with the benefits and limitations of machines so that we can succeed. What about the social/collaborativ…

1
LLMs in practice with Matt Taylor, Knowbl 1:08:32

8M ago1:08:32

1:08:32

Are we coming to the end of the hype cycle with Large Language Models? Are we finally finding where they fit best in enterprise automation? Are are we still rolling through the hype? Matt Taylor, Co-Founder and CPO, Knowbl, joins us to shine a light Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage wi…

1
UX Design with LLMs, with Braden Ream, CEO, Voiceflow 1:17:04

8M ago1:17:04

1:17:04

Braden Ream is back on VUX World for the third time after some pretty big changes at Voiceflow. Raising another round of funding and repositioning the platform in light of significant adoption in the wake of the large language model attention, has Voiceflow making moves to become the leading conversational AI platform. I chat to Braden about the ne…

1
Mikhail Burstev, Founder of Deep Pavlov, talks AI orchestration and LLMs 59:49

9M ago59:49

59:49

Mikhail Burstev is a seasoned AI practitioner and scientist. Founder of one of the most popular chatbot frameworks, Deep Pavlov, Mikhail has been knee deep into the AI space for many years. He joins me to share his thoughts on AI orchestration and Large Language Models. Presented by Tidio Grow your online store with the #1 customer success tool for…

1
How Salesforce are using LLMs with Greg Bennett 47:03

9M ago47:03

47:03

Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more! I’ve known Greg for years and have always found him to be warm, knowledgeable and an expert at…

1
LLMs and the future of intelligence, with Paul Sweeney, Webio 1:24:06

9M ago1:24:06

1:24:06

Paul Sweeney is the Chief Strategy Officer at Webio, an award winning conversational AI platform. Paul is a renowned figure in the automation and conversational AI space and joins us to share his thoughts on the future of large language models, the impact they could have for enterprises and what Webio is harnessing LLMs for today. Presented by Tidi…

1
Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate - Peter Isaacs! 1:08:39

9M ago1:08:39

1:08:39

Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him craft prompts? Where might we be u…

1
Large language models and finding value with Witlingo's Ahmed Bouzid 50:59

9M ago50:59

50:59

Ahmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers. Ahmed joins me to share the opportunities and challenges with implementing large language models in voice AI systems such as call centres and voice assistants. Presented by Tidio Grow your online store with the #1 custo…

1
The enterprise practicality of ChatGPT and LLMs with Andrei Papancea 1:00:59

9M ago1:00:59

1:00:59

Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes to get AI automation right. Presented by Tidio Grow y…

1
A chatbot that helps children move more, with Richard Moore 53:53

10M ago53:53

53:53

Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy! Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered…

1
VOICE of AI 23 and what's new with AI? 49:06

10M ago49:06

49:06

Pete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See acast.com/privacy for more information.

1
Conversations2 - ChatGPT Interview 56:51

11M ago56:51

56:51

What happens when you interview ChatGPT? Things get strange quickly. There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing! The …

1
We rebuilt our whole platform around LLMs: Sylvain Perron, CEO, Botpress 1:17:18

11M ago1:17:18

1:17:18

Sometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first. Join us in this conversation to learn why this decision was made, what was involved in pivot…

1
Tone of voice AI and its impact on customer experience 1:09:30

11M ago1:09:30

1:09:30

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation wit…

1
3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai 1:04:44

11M ago1:04:44

1:04:44

Explore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In this podcast, we’ll explore three use cases where AI is impacting the retail customer and employee journey. The traditional shopping cart is dead. In today's digital world, customers expect a more conne…

1
Conversations Squared #9 Andrew Muir 51:34

11M ago51:34

51:34

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead. Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really resonated with me - w…

1
The world's first accessible chatbot? With Mark Worden, NatWest 55:14

12M ago55:14

55:14

Join me and NatWest's Mark Worden to explore how NatWest designed and implemented the world's first accessible chatbot. It might surprise you to learn that one of the most accessible interfaces (conversational AI) is, in some cases, the least accessible part of your website. How would a blind person use your chatbot? What about someone with a physi…

1
Conversational automation at Swisscom with Yvonne Zgraggen 48:42

12M ago48:42

48:42

Yvonne Zgraggen is a Product Owner in the Data, Analytics and AI division at Swisscom, a major telco provider in Switzerland. With a background in computer linguistics, UX and conversation design, Yvonne has a wealth of experience that anyone working on conversational AI systems can learn from. Today, Yvonne joins us to share how Swisscom is approa…

1
Conversations Squared #8 - Michelle Parayil 36:26

12M ago36:26

36:26

Let’s talk about proactive messaging! Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her learnings and experiences. When’s the best time to do proactive messaging? How do we avoid a notification pile-up when sending chat messages pro…

1
Conversations Squared #7 - Hilary Hayes 1:02:01

1y ago1:02:01

1:02:01

Let’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor. I reached out to Hilary in the hope she’d chat about career paths. Why? The job title ‘conversation designer’ is still relatively new, the industry is going through rapid transformation, and …

1
Conversational AI in Financial Services with Dave Schreffler & Peter Berbee 58:37

1y ago58:37

58:37

Of all the industries that can and could utilize conversational AI, banking, insurance and the wider financial services sector has some of the biggest opportunities. To walk us through the kinds of business problems faced by FSI companies, the types of use cases conversational AI is solving for, and to highlight some of the successes, value and les…

1
Conversations Squared #6 - Kane Simms 41:06

1y ago41:06

41:06

Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who's usually asking the questions - Kane Simms! What's he learned in the past 5 years? Where's the industry headed? What about Alexa and Google Assistant? Listen to Kane's responses to these questions and more... 0:00 …

1
Context is King (and Queen), with Gregg Johnson, CEO, Invoca 1:06:24

1y ago1:06:24

1:06:24

Invoca is leading the conversational intelligence charge. CEO Gregg Johnson joins me to dive deep into conversational intelligence, what it is, how it works and how businesses are utilising it, as well as the imperative role of context. Visit: https://www.invoca.com/ Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enter…

1
Conversations Squared #5 - Dr Maria Aretoulaki 59:07

1y ago59:07

59:07

Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is. I reached out to Dr Maria Aretoulaki to find out exactly what conversation analysis is, why it matters and how she would use it for a new project. Maria is the Director at DialogCONNECTION Ltd and sh…

1
Knowbl on building an LLM-first AI platform 1:05:07

1y ago1:05:07

1:05:07

Matt Taylor, CEO, Knowbl, joins me to discuss the realities of building a conversational AI platform on top of LLMs from the ground up. Visit https://knowbl.com/ Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 3…

1
Why have we forgotten some of the basics? With Maaike Coppens 1:10:17

1y ago1:10:17

1:10:17

Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a conversational AI startup changing the way we approach conversation design. In this conversation, we'll explore why we're a community with amnesia, overlookin…

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