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Learn how to implement voice and conversational AI strategy and conversational automation with VUX World. Every week, we speak to industry thought leaders and practitioners on the three core pillars of conversational AI: strategy, design and development. From strategic insights to help you plan for success, to conversation design techniques to create delightful experiences. From how to implement effective solutions to previewing potential technology providers and platforms. We share the deep ...
 
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Davide Petramala, Director of Customer and Partner Onboarding, Avaya, joins us to share his take on improving your customer experience using conversational AI, and how you can do that using Avaya technology and approaches. We'll dive into the importance of customer experience and how the bar is constantly being raised, as well as what you can do to…
 
When you build voice assistants for Amazon Alexa and Google Assistant, most of the control over what the AI is doing and how its performing is lost. You can't access audio files, so you can't really understand what users actually said. You can't see anything about how the NLU classified an utterance, either. With Alexa, you don't even get the trans…
 
You know when you just know that you have a slide somewhere with the exact information you need on it, but you can't remember which deck it's in? When did you create it? Where did you store it? I myself have spent countless hours over the years searching for specific bits of information in slide decks, reports, word documents and more. Time wasted.…
 
Microsoft has a range of AI services to help brands and individuals create seamless conversational experiences. From large scale enterprise assistants, such as the solutions in play at Swisscom and the BBC, to small scale services too. With MS Build just around the corner, we get a sneak peak at what to expect from the Azure Bot Services team, as w…
 
In this episode, we speak to Laetitia Cailleteau, Managing Director | DATA & AI Europe Lead | Global Lead for Conversational AI at Accenture, about the origins of the patent, the problem it solves, the value of personalised voice experiences and more about what Accenture is up to in AI, and how its thinking about conversational AI's potential to tr…
 
We take it for granted that, when we talk to our voice assistants, they hear us. When we dictate a message to Siri, it transcribes it. Speech recognition is used in a whole manner of areas beyond voice assistants, too. Transcribing videos on YouTube, PowerPoint, dictation, call transcriptions in contact centres and beyond. But speech recognition sy…
 
Swisscom, Switzerland's largest telco, has one of the most widespread uses of conversational AI we've seen to date. With voice-enabled set-top-boxes, customer service-based chat and messaging applications, as well as a voice-enabled IVR system for call routing, Swisscom is all-in on voice and conversational AI. Roger Dill heads up the Dialogue Mana…
 
Sam Danby of Boost.ai joins us to share how to take your conversational AI to the next level using Boost technology, including creating conversational agents from web content, assessing and choosing the right technology such as ASR and NLU, as well as learning and iterating on language models. Links Follow Sam on Twitter and connect on LinkedIn Vis…
 
Marie Kleinert and Ray-Allen Taylor of VUI Agency join us to share some of the methodologies and practices they use to create charismatic voice assistants and how you can do the same. We dive into areas such as: Defining charisma from a voice assistant perspective TTS tuning and challenges The value of creating a persona The importance of linguisti…
 
Google Cloud's Head of Conversational AI and Contact Center, Antony Passemard, joins us to dive under the hood of Google CCAI; Google's Contact Centre AI product. Antony manages the entire product suite and joins us to share what CCAI is, how it's being used to improve customer experience within contact centres across industries, as well as describ…
 
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre? Learn how to take an existing chatbot and repurpose it for your contact centre. Many chatbots provide immense value to customers, and many call centres are overwhelmed with demand. Why not offer your chatbot service through your con…
 
As much as voice technology has been hyped over the last few years, perhaps leading to some unrealistic expectations, it's beginning to find its feet in reliably and consistently improving customer service in contact centres. Regardless of hype, voice technology has super-human qualities when applied in a customer services environment and especiall…
 
Tom Hewitson, Founder and CEO, Labworks.io, joins us to share how he built a business on Alexa and Google Assistant, how he finds, keeps hold and monetises users, design best practice and advice for those looking to do the same. In 2017 and 2018, when Amazon Alexa began rolling our in-skill purchasing (ISP), many thought that there'd be a gold rush…
 
Derek Roberti is the VP Technology, North America, at Cognigy, based in California. He joins us to share his insights and observations on using conversational AI automation in the enterprise for automating service delivery. We chat to Derek about: Cognigy and its history Democratising AI The need for market education The balance between technical c…
 
Nate Brown is the Chief Experience Officer at Officium Labs, world-leading CX consultancy. He joins us to share how a customer-centric culture shaped around customer feedback can create the conditions and insights needed to build products and services that customers love. The exact same methodologies and practices can feed directly into your conver…
 
When it comes to making customer interactions with conversational AI more human-like, there's often one thing missing. Emotion. We chat to Nico Perony about how OTO.ai is being used to understand emotion and sentiment of users in order for businesses to create more compelling customer experiences. Married with conversational AI, bots can be more se…
 
When I was on the Voicebot podcast, Bret asked me whether we're going through a voice first winter. I said that I didn't think so, nor did I really care. There are opportunities to do good work and enhance people's lives regardless. However, there has been an undercurrent in pockets of the industry where some folks are becoming frustrated that voic…
 
Resemble.ai is a cutting edge synthetic voice (text-to-speech) provider that allows anyone or any brand to create their own, customer TTS solution to use across any and all channels. From IVR, Alexa and Google Assistant to narrating videos and marketing materials and even voicing game characters. With just 50 lines of speech, you could have your ow…
 
Mihai Antonescu joins us to discuss the history of voice at Mercedes, the origins of the HeyMercedes voice assistant and the process for building it. You'll also learn tips and tricks that'll help you put together your approach to creating your own assistant, as well as how to understand and measure the business value voice assistants can bring. Mi…
 
Justin Randall, Chief Innovation Officer at Comwave, one of Canada's largest independent telco companies, joins us to share his experiences of designing, building and implementing a Google DialogFlow agent in the contact centre. We'll cover the drivers for doing it, the process he followed, the things he learned and advice for doing the same. Times…
 
With almost all call centres looking to us AI to automate an increasing number of conversations with customers, what does the future of customer service look like? And what's the future of work going to look like for your staff? What can you do today to prepare for an AI-first future, both from a customer experience and staffing perspective? Lots o…
 
Dan joins us to share his insights on the most important recent developments in voice AI technology and how it's enabling business transformation, as well as some of the emerging trends we're likely to see unfold in 2021. Voice AI is disrupting all kinds of industries and providing opportunities for almost every and any business unit. None, perhaps…
 
One of the hot topics on every UX designer's lips is conversation design. How do you do it? Is it something I can do? And what skill sets do I currently have that put me in a good position? Stuart Silverstein, season UX and service designer, also has deep experience in designing conversational user interfaces, from messenger applications to voice b…
 
Voice commerce: the state of play We've been speaking about the potential of voice first devices to change shopping behaviour and drive sales and engagement for a while. I wrote about it in the Harvard Business Review over a year ago. Yet, we're not seeing a huge amount of use cases executed. So are people actually using their voice assistants to s…
 
As much as Amazon and Google dominate the voice AI headlines, one size doesn't always fit all. There's a trend within the voice industry of brands creating their own voice assistants. The BBC have created Beeb, Mercedes have My Mercedes, Capital One; Eno and plenty of others are following. And even those who aren't creating their own high-level dig…
 
Hannes Heikinheimo is the Co-Founder and CTO of Speechly, a voice AI company that specialises in adding voice capabilities to software products, and he joins us to discuss the benefits and steps you need to follow to do this. Hannes has deep experience in voice technologies, working with the Helsinki University of Technology, Nokia, Rovio and Apple…
 
SPONSORED BY THE CONVERSATION DESIGN INSTITUTE Become a certified conversation designer and save 25% with code CDI972VUX25OFF FIND OUT MORE VOICE AI DISTUPTION Voice AI is disrupting industries and providing new opportunities to innovate for those companies paying attention. Voice AI, like most technology innovations is an enabler. It enables busin…
 
We're joined by David Clark (BT) and Tim Atkinson (Google) to discuss the future of conversational commerce: RCS Messaging. SPONSORED BY THE CONVERSATION DESIGN INSTITUTE Companies around the world are looking for conversation designers, a rare breed of people to help them advance communication between people and AI. That's where we help! Conversat…
 
In this episode, we're joined by Constant Companion CEO, Mark Gray, to discuss the opportunities and need for creating voice-first services for older adults. Constant Companion are providing voice OS access to care homes, retirement centres and individuals across the US, with demand for its services increasing exponentially this year. For a small m…
 
Algolia uses Open AI to up the conversational AI search game Algolia announced a suite of AI products that help make the search experience more natural and simpler, as well as adding immense power to chat bots and voice bots. In this episode, we run through the new updates and discuss their importance and usefulness for the voice industry. We discu…
 
What happens when you serve audio adverts to smart speaker listeners and ask them to make a charitable donation right there and then on their smart speaker, using their voice? Say It Now CEO, Charlie Cadbury, joins us to share the answer. Amazon forecast voice commerce to be a $3.2billion market by 2022. That's not far away. And, during lockdown, i…
 
Learn how to design chatbots the Salesforce way. We're joined by Greg Bennett, Conversation Design Principal, Salesforce, to discuss how Salesforce approach designing conversations for chatbots for their clients. With 70% of people claiming they wouldn't use a chatbot again after a single bad experience, it's more important than ever to create conv…
 
After covering the top new Alexa features for marketers and the top features for developers, we were getting a lot of questions from the community about the new Alexa features announced during Alexa Live 2020. So, what better way to dive deep into them than by sitting down with someone who had a hand in creating a great deal of them. Paul Cutsinger…
 
Ron Jaworski, CEO Trinity Audio, joins us to share how to satisfy the user, the publisher and the advertiser with your audio strategy. The Holy Trinity of your audio strategy Trinity Audio's philosophy is to satisfy users, publishers and advertisers in an attempt to provide value to all three with audio. Trinity Audio's technology turns any webpage…
 
Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI. …
 
SPONSORED BY PROJECT VOICE CATALYST Project Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives. Accelerating yo…
 
Sponsored by Project Voice Catalyst Project Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives. Accelerating yo…
 
Sponsored by Project Voice Catalyst Project Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives. Accelerating yo…
 
Sponsored by Project Voice Catalyst Project Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives. Accelerating yo…
 
Sponsored by Project Voice Catalyst Project Voice Catalyst is for companies working with voice and AI, whether heavily involved or just starting, it uses an extensive network to connect companies working with voice tech and conversational AI to new customers, partners, media, or investors, depending on needs and business objectives. Accelerating yo…
 
Kane Simms and Dustin Coates rundown this week's top stories in voice and conversational AI. Top stories this week: Open AI API The Beeb, BBC's voice assistant in public Beta Flipkart launches voice assistant for web Microsoft files patent for smart speaker Veritonic Audio Logo Index 2020 See acast.com/privacy for privacy and opt-out information.…
 
Stories covered this week: Subvocal recognition MIT Alterego Communicated with a Computer Through Subvocalization NuEyes Partners with Third Eye for voice controlled device for low-vision Google assistant beta voice match for purchases Google home is no more? Microsoft Cortana - new voice for work flow features Apple glass leaked Datch - voice-visu…
 
Magic happens when you take patterns and systems of nature and apply them to solve human problems. ✈️ Aeroplane wings are inspired by birds 🚗 Wet tyre treads have been inspired by the toe pads of tree frogs 💡 LED bulbs can be made more efficient by mimicking the scales on a Firefly’s abdomen 📸 Canon cameras imitate the structure of a moth’s eye to …
 
Every voice assistant needs three core components: Automatic Speech Recognition (ASR), Natural Language Understanding (NLU) and Text-to-Speech (TTS). We've already covered what Automatic Speech Recognition is and how it works with Catherine Breslin and in this episode, we're covering the latter, text-to-speech. To guide us through the ins and outs …
 
This week's top stories: Google’s Read Along Vernacular.ai raises $5.1 million led by Exfinity Ventures, Kalaari Capital HR AI system, Paradox AI gets 40m funding for replacing the ‘boring’ jobs ConverseNow has closed a $3.25 million seed funding round led by Bala Investments Omilia, a conversational artificial intelligence platform developer, has …
 
Music has been the top use case on smart speakers pretty much from the beginning. Having any song you like at your beckoning call makes playing music around the house easier than ever. And households that play music out loud are, apparently, happier households. It doesn't require too much thought, either. So, discoverability isn't as much of a chal…
 
Stories covered: Talking elevators and the Scottish elevator sketch Contact centre voice biometrics Google Assistant's voice match Facebook Chatbot, Blender, can talk about anything. See some sample dialogues and try it out. Juniper research NPR Smart Audio Report Pandora's listening habit changes AI conference on Aminal Farm Claire Mitchell on VUX…
 
Dustin and Kane are joined by Patricia Scanlon, CEO SoapBox Labs, to discuss how its specialist speech technology for kids is being used and scaled across the globe to help kids learn to read and more. In this episode: voice tech for kids Imagine being able to have your child read to an iPad and have it tell them how they’re doing. Whether they’re …
 
Deborah Harrison was the very first writer on the Cortana team and defined the personality of Microsoft's digital assistant that is used on over 400m surfaces globally. In this talk, we chat to Deborah about the importance of personality and persona in conversational experiences, and the critical responsibility of ethical design. Links Follow Debor…
 
Voice search is growing. As smart speaker adoption increases and people use the voice assistants on their phones more and more, voice is playing an increasing role in more customer journeys. But what's your share of voice? How often does your company 'rank' for the search terms you'd like to rank for? Amazon and Google are tight-lipped about voice …
 
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