The Property Management Playbook is Castellan Consulting’s podcast where we dive into the key strategies, challenges, and success stories in the property management industry. Hosted by industry experts, it’s your go-to resource for mastering the Residential Tenancies Act and navigating VCAT with confidence.
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A podcast discussing everything property management. From discussions with industry insiders, associated industries, tribunal verdicts, legislation interpretations and so much more. Each week a new topic associated with property management.
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Housing for the Aged Action Group presents a show exploring a range of housing issues.
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Shane and Fiona speak to Lynn and Aradia about our recent Canberra trip, launching the report Priced Out and Run Down: Older Australians in unaffordable and poor condition housing. They speak about their experiences as older renters, and what they thought of meeting politicians in Canberra.By Shane and Fiona speak to Lynn and Aradia
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Shane talks to Noel Lim, CEO of Anika Legal, about their recently released report 'Unrepresented: Improving VCAT and RDRV for self-represented litigants'.
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Shane and Liz talk to David Kelly from the Centre for Urban Research about the Centre's research and the idea of dwelling justice. We also talk about legal changes to the rules for no-reason evictions and who'll be excluded from the new protections, and the winners of the Victorian government's Social Housing Volunteer Awards.…
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Shane and Fiona speak to Wendy Morris and Amity James about their participation at the National Housing Conference in Perth, where they both spoke on a panel about gender responsive housing policies. Wendy Morris is a HAAG member and Amity James is an Associate Professor at Curtin University.By Shane and Fiona speak to Wendy Morris and Amity James
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Maggie Shambrook from the Housing Older Women's Movement in Queensland tells us about the Housing Roundtable with the housing minister and the Movement's push for community-led housing as one solution to the housing crisis facing older people. https://housingolderwomen.org.au/By Shane and Fiona talk to Maggie Shambrook
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Liz and Fiona hear from Bill McKenzie, public housing resident and advocate for better health options for older people in the high rises. We discuss the recent release of aged care packages by the Federal Government. We also chat about the anti-migration rallies blaming migrants for the housing crisis.…
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Shane and Fiona talk to Emily Southwell, Principal lawyer at Anika Legal about their new project, FEAR - Fear of Eviction Action Research - looking at retaliatory evictions in private renting. Find out more at anikalegal.comBy Shane and Fiona talk to Emily Southwell
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Shane and Liz talk to Primary Care Connect CEO Tricia Quibbell about their work on community health in regional Victoria, and the impacts of severe weather events. Then Shane talks to Fiona about her experiences giving evidence to a parliamentary inquiry about the public housing tower demolitions.
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Priya from Thursday Breakfast speaks to Fiona about Housing for the Aged Action Group's new research report on the impacts of housing on elder abuse.
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We're talking to Tegan Haslam from Housing Older Women's Support Service.
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Fiona speaks to Uncle Tim, via a Cantonese interpreter, about his experience living in one of the public housing towers which is due to be demolished. He gives his thoughts about how the information has been communicated with him and other residents, and the Government plans for the site.You can find out more about the Inquiry into the demolition o…
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Ep. 14 - Section 91ZM and the "Five Strikes Rule"
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21:56Send us a text In this episode of The Property Management Playbook, we dive deep into section 91ZM of the Residential Tenancies Act — the provision behind what many call the "five strikes" rule for rental arrears. But is it really five strikes and you're out? We break down the legal mechanics, clarify common misunderstandings, and explore the strat…
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Fiona and Liz hear from Dao and Thi, Vietnamese residents who live in one of the Richmond high rises scheduled to be demolished as part of the public housing renewal program.By Fiona and Liz hear from Dao and Thi, Vietnamese residents
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Shane and Fiona speak to regional workers Teresa and Anne about the work they do supporting older people to access housing in regional Victoria. This work is entirely funded by the Ian Rollo Currie Foundation. If you want to support the program head to www.oldertenants.org.au/donate or call HAAG on (03) 96547389…
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Ep. 13 - Prohibition on Letting Premises After Notice To Vacate
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21:31Send us a text In this episode of The Property Management Playbook, hosts Andrew Nguyen and Robert Gallo delve into Section 91ZZH of the Residential Tenancies Act 1997 (VIC), which imposes a six-month restriction on re-letting properties after certain notices to vacate have been issued. We explore the circumstances under which this section applies,…
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Ally Wajcman: From Receptionist to Office Manager and all things in between
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29:41Ally Wajcman chats with David about All Things Property Management and her journey in real estate from being a young teenager sitting in a VCAT room taking notes to her role today as a leader in her office. This podcast is loaded with info and for those that have been around a while you will recognise a name that crops up during our discussion with…
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Shane and Fiona talk to Kerrie Byrne from Save Public Housing CollectiveBy Shane and Fiona talk to Kerrie Byrne from Save Public Housing collective
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Ep. 12 - Issuing Notices To Vacate For Repairs
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34:19Send us a text This week on The Property Management Playbook, we’re tackling a topic that continues to trip up even experienced PMs — issuing Notices to Vacate for repairs. We break down the critical distinction between repairs and renovations, and why it matters when giving notice under the Residential Tenancies Act. We’ll also walk you through th…
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Shane talks to Patricia Sparrow, CEO of COTA Australia, about how the cost of living crisis is affecting older people and what COTA is calling for during the federal election campaign. Find out more about COTA's federal election statement here or check out HAAG's election resources on our website.
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Shane and Fiona talk to Nadia Harrison, the CEO of Mortgage Stress Victoria, about the impacts of mortgage stress on older people, what help is available, and what needs to change to make Australian mortgages fairer and more sustainable.
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Ep. 11 - A Chat With Julie Davis & Building Strong PM Teams
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52:45Send us a text In our next episode, we’re joined by the brilliant Julie Davis, co-founder of Agent Dynamics, to explore how profiling can transform the way you build and lead high-performing property management teams. Julie shares insights on how understanding individual work styles, communication preferences, and natural strengths can reduce burno…
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Shane and Fiona speak to Allie about her role as care finder at HAAG. She explains how to access aged care and housing, and some of the barriers for older renters.By Shane and Fiona speak to Allie
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Shane and Fiona talk about the upcoming Federal Election and what HAAG is asking of our Federal candidates. We conclude with ways that you can get involvedTo find out more go to https://www.oldertenants.org.au/federal-election-campaigningBy Shane and Fiona
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SPECIAL ANNOUNCEMENT - Tickets Now Available For Our Reasonable and Proportionate Workshop
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2:34Send us a text Tickets are not available on our website for our Reasonable & Proportionate Workshop, which is designed to give property managers the clarity, confidence, and practical skills needed to navigate VCAT successfully. Backed by real legal expertise and property management experience, this event will transform how you approach the test. I…
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Rachel Atkin: Harcourts Victoria Property Operations Manager.
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34:01David chats with Harcourt's Victoria Property Operations Manager, Rachel Atkin. With over 20 years real estate experience starting as a receptionist Rachel is an experienced leader in the property management industry, some awesome knowledge and advice is shared in this podcast by Rachel. Kolmeo is award-winning property managem Kolmeo is property m…
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Ep. 10 - When to Apply to the Magistrates' Court?
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30:10Send us a text In this episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo dive into a critical yet often misunderstood topic—when to apply to the Magistrates' Court and how federal subject matter can impact property disputes. Many property managers assume VCAT is the default jurisdiction for tenancy matters, but there are k…
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Shane and Fiona talk to Sophie from Sweltering Cities on the occasion of the first Extreme Heat Awareness Day. Then we hear from HAAG member Vanessa about her experiences dealing with heat as a public housing renter.
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Ep. 9 - What Happens When PMs Get It Wrong!
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41:26Send us a text In this episode of The Property Management Playbook, we dive into what happens when property managers fail in their duty of care—and the serious consequences that can follow. We explore key legal obligations, what a breach of duty looks like, and real-life cases, including Barbaro v K P Hicks Real Estate PL [2022] VCAT 1062. Join us …
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Lew Wheeler and Ann Davies from the Fight Against Inequality Network join us to talk about their new organisation aiming to connect people and organisations in the fight against inequality, particularly the widening gap between rich and poor in this country. See their website https://fainetwork.com/By Fiona speaks to Lew Wheeler and Ann Davies
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David and Shane chat about all things property management
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39:33Hear our first podcast with both directors of Woolfall & Stone involved. David Woolfall and Shane Stone chat about VCAT, BDM, Fees, structures and more. You will hear passion in the voices of the Woolfall & Stone directors as they discuss issues that they are passionate about. Kolmeo is award-winning property managem Kolmeo is property management s…
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Ep. 8 - A Chat with Sarah Cincotta and the Importance of Knowing PM Legislation
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34:52Send us a text This week, we’re thrilled to welcome a very special guest: Sarah Cincotta, Founder of Rise with Sarah Cincotta and a renowned trainer of property management business development managers. Join us as we deep dive into an engaging conversation about the critical importance of understanding property management legislation. Sarah shares …
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Jade Elliott - Property Manager Obrien Real Estate Joyce Wangaratta
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24:32David chats with Jade Elliott from OBrien Real Estate Joyce in Wangaratta. Jade is a young property manager with two years experience and having stepped up from assistant PM to PM 4 months ago. Jade is a future leader of the industry already showing leadership traits. Great listen for young PM's and also those more experienced interested in watchin…
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We hear from two older women with a lived experience of homelessness, Vera and Angela, who fall into the "missing middle" eligibility gap for housing support, speaking at the launch of HAAG's research Not Poor Enough, Not Rich Enough: older people falling through the housing eligibility gap, conducted by Swinburne University of Technology. Read the…
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Mark Appleby, Director and Recruitment Specialist of Buckmaster Hawkey
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38:35David and Mark chat about recruitment and the difficulties being faced, and what the future holds. Some incredible information in this podcast for those looking to get into the industry or make a move to a new position, and some thoughts on succession and retirement. This chat has something for everyone no matter age or experience. Kolmeo is award-…
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Ep. 7 - Use of the Premises for Illegal Purposes and Merry Christmas!
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28:17Send us a text In this episode of The Property Management Playbook, we explore the complexities of Section 91ZQ of the Residential Tenancies Act, which addresses the use of rental premises for illegal purposes. Andrew and Robert delve into the legal implications, the steps property managers should take when faced with these situations, and how to h…
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David chats with Mandi Kuran about her experiences in not only property management but throughout her life. Mandi is a go-getter and is achieving a lot both in property management/BDM and her life outside of real estate. Passionate about her community and helping others there is so much in this podcast to take away. Kolmeo is award-winning property…
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Ep. 6 - New Rental Reforms and Rental Dispute Resolution Victoria
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59:51Send us a text In this episode, we dive into the latest rental reforms in Victoria and explore the transformative impact these changes are having on the property management landscape. From understanding new renter and residential rental provider rights to unpacking the role of Rental Dispute Resolution Victoria, this episode equips property manager…
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Gary Ferguson is the Education Coordinator at Seniors Rights Victoria. He discusses older women's safety and how elder abuse intersects with housing and women's safety, as well as the importance of early intervention and prevention.Seniors Rights Victoria www.seniorsrights.org.auLGBTIAQ+ Elder Abuse Survey…
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Shane Stone is interviewed by Megan Wilson, Dept Head and Partner Nelson Alexander Kew
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33:43In this podcast Megan Wilson, Department Head and Partner at Nelson Alexander Kew interviews Woolfall & Stone's Shane Stone. Megan and Shane have known each other for around two decades so no one better to chat with Shane on the podcast. Kolmeo is award-winning property managem Kolmeo is property management software and winner of Proptech Awards 20…
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Shane and Fiona talk to Bill McKenzie, public housing resident and HAAG member, talking about his citizen science work at Layfield Court, one of the older persons high rises in Melbourne, and about the issues of heatwaves in high rises, Homes Victoria's communications about the demolitions, and the roll out of the air conditioning program.Correctio…
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Ep. 5 - Jafarpourasr v Tancevski & Whether Advertising Must Be Pro-Rated When Calculating Break Lease Fees
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47:39Send us a text In this jam-packed episode of The Property Management Playbook, we tackle two pivotal legal issues shaping the property management landscape. Part 1: Jafarpourasr v Tancevski We delve into Daly AsJ's landmark judgment that extended the principles in Smith to all notices to vacate requiring reasons under the Residential Tenancies Act.…
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Shane and Fiona hear from Prof Wendy Stone, Veda and Chuping who spoke at HAAG's older peoples housing forum at Victorian Parliament House in Septemberhttps://houseonfire.oldertenants.org.au/older-peoples-housing-forum/By Shane and Fiona hear from Prof Wendy Stone, Veda and Chuping
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Ep. 4 - What is Section 344 of the Residential Tenancies Act? A Hidden Tool.
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19:13Send us a text In this episode of The Property Management Playbook, we’re unpacking Section 344 of the Residential Tenancies Act—a lesser-known yet powerful tool for managing unapproved occupants in Victorian rental properties. Join us as we break down the essentials of Section 344, explain when and how it applies, and discuss practical scenarios t…
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Ep. 3 - Asking for Written Reasons at VCAT
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22:20Send us a text In this episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo dive into the crucial topic of requesting written reasons at VCAT. Understanding why and how to request written reasons can be a game-changer for property managers, especially when it comes to appeals, future dispute resolutions, and clarifying VCAT’s…
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Michelle Allen - Founder of Precise Property Management
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31:04Michelle Allen has lived and breathed property management all her working life, with a successful career spanning 35 plus years in property management Michelle has done it all. With this much experience Michelle provides many quality tips for all in our industry. Kolmeo is award-winning property managem Kolmeo is property management software and wi…
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Ep. 2 - The Importance of Smith v Director of Housing and the Issuing of Notices
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21:44Send us a text In the second episode of *The Property Management Playbook*, Andrew Nguyen and Robert Gallo dive into a landmark case that has shaped the landscape of tenancy law in Victoria—*Smith v Director of Housing*. This episode explores the facts and legal arguments surrounding the case, focusing on the implications for property managers and …
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We hear from older residents of the Flemington public housing high rise slated for redevelopment, recorded at a community meeting on 19 September (thanks Danielle!)Residents are Awatif, Khadija, Ka-tam and Osman and we also hear from Jeannie, former resident of Bang Street and Barack Beacon, speaking at a rally for public housing on Saturday 19 Oct…
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David chats with Courtney Hall, director of C&C property Group, Courtney provides some of her history and then David and Courtney talk about some of the nuts and bolts of property management. So many great points for all to learn from. Kolmeo is award-winning property managem Kolmeo is property management software and winner of Proptech Awards 2023…
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Ep. 1 - The Creation of Castellan Consulting & What Makes a Good Advocate
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32:04Send us a text In this inaugural episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo discuss the journey behind the creation of Castellan Consulting and how it’s transforming property management consulting in Australia. They also dive into what makes a truly effective advocate at VCAT. This episode is a must-listen for prope…
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