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Episode 2 in our Simplification Stories series of 5 Podcasts with co-host Oliver Banks. Special guest Steve Leach Sales Director at Nisa Retail shares his simplification stories covering: * An end to end review of the Nisa recruitment strategy * Launching new Nisa formats (Nisa Express) to address a gap in the market for small stores…
 
Episode 1 in our Simplification Stories series of 5 Podcasts with co-host Oliver Banks. We start with Oliver and Simon sharing experiences of simplification covering: * Lean and where it fits in a retail environment * What role leadership play in the success * Is it all about cost-saving? * Why do some simplification projects fail?…
 
Michael Levitt Chief Burnout Office-Founder of The Breakfast Leadership Network shares his personal experience of burnout and how it inspired him. Michael covers: The Challenges of working from home How do you split work v home What do the next 6-12 months hold, will we return to the office? Is working from home sustainable? His new book Burnout Pr…
 
Audie Penn, Managing Partner at Faro Partners returns to continue the conversation on all things lean and continuous improvement. The benefits and how important leadership is in the whole process. The key question is still... Did you follow the process, did it produce the intended result?
 
Ken Hughes, leading shopper & consumer behaviouralist, CX strategist and international keynote speaker shares some amazing insight into the stages of returning to some sort of normality. The power of taking inspiration from real-life survival and recovery stories and not getting the dreaded Give-up-itis!! Find out more about Ken here... https://ken…
 
As CX Leader of the Year 2020, James is recognised as one of the UK's leading Experience Management experts. James is a Customer Experience Strategist and Business Transformation expert with a unique value add proposition across Sales, Operations, IT/CRM/Digital, Strategy and governance. James joins Simon on the Podcast to discuss how the challenge…
 
Carolyn Mumby Director at Eledecks and Founder of Shine (a new innovative platform measuring collective Team Agility help drive innovation in business). Join the Shine group using the link below... Shine Group Carolyn talks about how the last 12 months have been the perfect opportunity for innovation. Challenges business face dealing with HR issues…
 
The second episode in our series of 3 Podcasts with our friends at WorkJam. Tim Wheeler returns to discuss... Driving Customer Experience through Colleague Experience Onboarding and keeping Colleagues up to date with the business to drive consistent experiences Highlighting insight to field leadership The link to Task Management…
 
The final episode in our series of 7 Podcasts with our friends at REPL. We are joined by Lauren Wilson, Claire-Ann Fick and Melissa Sutton to discuss how WFM differs across the world. We cover the simplicity V complexity across the world of... Pay Rules Scheduling Rules Contracts Unions Bringing us back to why a WFM is so important to bring all thi…
 
The sixth in our series of 7 Podcasts with our friends at REPL. We are joined by Jill Anderson, Doug Robertson and Austin Stump to discuss the future WFM. We cover... Covid accelerating the need for multi-channel planning How the way we are now shopping is shaping future planning Getting Managers out of the office and on to the floor The part AI an…
 
The fifth in our series of 7 Podcasts with our friends at REPL. We are joined by Peter Barker, Blanche Vanhuyssteen and Jake Ralston to discuss WFM Mobile,Reporting & Analytics. We cover... How WFM mobile is turning to wider Colleague Engagement Can you run WFM via mobile only? Reporting is turning in to analytics, so what?…
 
The fourth in our series of 7 Podcasts with our friends at REPL. We are joined by Graham Trenaman, Emma Ruane and Angeline Neutt to discuss Time & Attendance. We cover... Why would want to capture peoples worked hours? How does it connect to payroll, what point does T&A stop/payroll start? How do you capture data the data? What do you capture e.g. …
 
The third in our series of 7 Podcasts with our friends at REPL. We are joined by Lucinda Broad, Matthew Frazier and Dana Altavilla returns to discuss Scheduling. We cover... Can you jump straight in to fully Automated Scheduling? Scheduling journey - Manual/Template/Semi-Automated/Fully Automated Should you be doing lots of Schedule editing? Do the…
 
The second in our series of 7 Podcasts with our friends at REPL. We are joined by Dana Altavilla, Huseyin Durak and Zach Owston returns to discuss Budgeting, Forecasting & Labour Demand. We cover... What is budgeting? What is forecasting/labour demand? What do you forecast? Sales/transactions? How accurate are labour forecasts? What about anomalies…
 
The first in a series of 7 Podcasts with our friends at REPL. We will be covering all the components parts of Workforce Management (WFM), along with a look at what the future holds In this first episode, we are joined by Pip Trenaman, Doug Roberston and Zach Owston to discuss Labour Standards. We cover... How do you balance detail of measurement V …
 
Covid19 has been the greatest consumer shock to our system we have ever had Diane Wehrle, Marketing and Insights Director at Springboard Research is back to share footfall trend insight since we spoke in episode 26 (July 2020) Has footfall stayed the same since lockdown 1? Will local high streets and retail parks continue to be our go to shopping d…
 
Andrew Busby & Pat Kelly Co-Founders of SafePrem Solutions tell us about their mission to provide a fully independent end to end Covid safe service using the SafePrem SAFER Journey process This isn’t about PPE it is about a long term sustainable return to Covid safe premises Find out more here… SafePrem Solutions Information…
 
Steve Dennis, Keynote Speaker | Top Retail Influencer | Strategic Advisor | Senior Forbes Contributor | Author-"Remarkable Retail" gives us an amazing insight into how he sees the world of Retail. Is Retail Dead? Are we obsessed with channels? Steve's book referenced in this episode can be found here... Remarkable Retail…
 
Lord Mark Price, Founder of WorkL and Engaging Business and former Deputy Chairman at John Lewis Partnership and Managing Director at Waitrose, shares his wealth of business knowledge on the benefits of keeping people happy and engaged at work. Listen out for the 6 key drivers to a happy and engaged workforce Mark's books referenced in this episode…
 
🎧 Simon Fraser, VP, Customer Experience Strategy at InMoment is back for episode 3. He shares his thoughts on the evolution of payment, how things can get in the way of delivering a great customer experience at the end of your shopping journey and how this massively influences your brand experience 🎧…
 
🎧 Clare Bailey, Founder of The Retail Champion & Independent Retail Consultant talks with Simon about the impact lockdown is having on jobs on the day (22nd September 2020) multiple brands announced significant pending job losses, hence 'Grey Tuesday'. They also talk about changing Customer shopping behaviours and the move towards 'having less, mea…
 
🎧How do you make sure Susan is happy?🎧 Ian Marshall, Customer Success Director EMEA, and Stuart Thompson, Solution Consultant EMEA, at Reflexis (now part of Zebra Technologies) cover why being agile, communicating with frontline workers, AI Machine Learning and Task compliance are all going to be critical for Retailers moving forward You will have …
 
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