show episodes
 
Why isn't talking tech as simple, quick, and agile as its innovations promise to be? Technology Untangled is just that - a show that deciphers tech's rapid evolutions with one simple question in mind: what's really going to shape our future (and what's going to end up in the bargain bin with the floppy disc)? Join your host Michael Bird as he untangles innovation through a series of interviews, stories, and analyses with some of the industry's brightest brains. No marketing speak, no unneces ...
 
All areas of an organization, even those still in the analog world, are being transformed by technology. This shift isn't just modernizing manual processes with digital tools, but changing the fabric of an organization to support a new way of thinking. So while it may be a buzzword, digital transformation is happening and we're here to unpack it with you. Between big ideas and tiny details is the ten thousand foot view. Join the technology consultants from OST as we discuss the changing land ...
 
Loading …
show series
 
Our partners, agents, dealers, etc. are people and to effectively engage, communicate, and market to them we need to understand and empathize with their journey and lives. In the channel, this is creating a pivot towards hyper-personalization. This week Kristine Stewart joins Channel Edge to share her observations and findings and five key hyper-pe…
 
During the global recession of 2007 & 2008, Apple launched the iPhone and Netflix began their streaming services - two formative technologies of our lifetime that would go on to reshape our lives. As we move forward through this pandemic, companies are looking to harness that same creativity to innovate. A couple months ago, OST hosted a roundtable…
 
As we settle into a new normal created by this pandemic, it’s time to get back to focusing on customer and partner experience. This week Theresa Caragol, Founder and CEO of AchieveUnite, joins Channel Edge to discuss the good/bad/ugly of the current state of the channel and where partner experience is headed. On the good side, Theresa shares that w…
 
If you've read any tech blogs in the past few years, you'll certainly have seen rapturous exaltations about containers and Kubernetes. But does this decade's big innovation live up to the hype? This week, host Michael Bird takes us back to basics to explore the dynamic world of containers from the ground up, from Docker to Kubernetes. Google Advoca…
 
X as a service (XaaS) has become a popular consumption model for organizations. There are a lot of benefits including variable costs, flexibility, and freeing up resources to create and innovate. On this episode, OST's new VP of Enterprise Solutions, Mitch Prust joins Account Executive, Dan Frank to discuss XaaS. They break down the considerations …
 
What is compassion marketing? This week’s guest, Nabeel Ullah product manager at 360insights, shares his thoughts and his company’s latest activities related to how brands can leverage consumer rebates to align with customers in supporting social causes. Many corporate value statements include taking some form of social responsibility. The activiti…
 
Of all the buzzwords bandied about, hyperconverged infrastructure (or HCI) is quite possibly the buzziest of them all. Why? Because it’s revolutionary. Hyperconverged Infrastructure is working towards the challenges IT departments are facing now, and in the future, that involve massive amounts of data and the need for agility, stability and speed. …
 
This episode is part two of Meredith Bronk’s interview with entrepreneur and innovator, Shannon Cohen. On this half of our interview, we discussed racial equity in America and how organizations can move forward genuinely and authentically to be part of a solution from the place they are today. In light of possibly the largest movement in U.S. histo…
 
The insurance industry is about as established as an industry gets, but it isn’t immune to digital transformation. When it comes to insurance marketing, old school tactics are no longer working, and agents are aging out. The industry also isn’t known as a destination for Millennials or digital natives. What’s insurance digital transformation look l…
 
Climate change is front-page news, and rightly so. We've collectively got ourselves into this mess, so can tech help us innovate our way out of it? And how does your organisation play its part? Join host, Michael Bird, on a journey through the circular economy, from climate science and sustainability strategies to cutting-edge materials innovation …
 
What do organisations and IT departments really need in order to digitally transform and be competitive? Buzzwords and benefits are bandied around but as-a-Service is suffering from a serious lack of clarity! Michael Bird untangles the radical aaS revolution - a journey that starts with Salesforce, makes a few stops on the hybrid cloud highway, and…
 
"The people who left your office before the pandemic are not the same people who are coming back." Shannon Cohen, Founder and CEO of Shannon Cohen, Inc., her company focused on helping leaders thrive at the intersection of joy and purpose. Shannon is an author, a speaker and also runs an online retail shop with greeting cards and other inspirationa…
 
Larry Walsh joins us for an update on the Current State of the Channel as the Covid-19 pandemic continues to progress. In this episode, Larry shares how businesses are evolving and adapting their Go-to-Market (GTM) models, and how generational differences are influencing those changes. Most importantly, in this episode, you can hear LARRY WALSH ADM…
 
Is artificial intelligence really going to change the way we live and work, or are the supposed possibilities no more than seductive PR? In this episode, alongside chief technologist Matt Armstrong-Barnes, we trace AI's technological leaps from Alan Turing to AlexNet via Dartmouth University. We map out the innovations impacting organisations right…
 
At OST, we talk about being a people-first organization. We value our employees and our families so much that it's baked into our company values. OST's Diversity, Equity and Inclusion committee (DEI) exists to help OST deliver on that mission for all employees, especially those that haven't been traditionally represented in technology industry. On …
 
Digital transformation has never been more relevant than it is today with the COVID-19 pandemic occurring alongside most IT channels transitioning to some form of a subscription model. This week Kristine Stewart, Vice President, Client Success & Marketing at Channel Impact, joins ChannelEdge to discuss a nine-step process she co-developed with Robe…
 
We're living in the golden age of technology, and in many ways, today's organisations are spoilt for choice. But are all innovations equal? Introducing Technology Untangled, a new fortnightly show coming soon to this feed. Join host Michael Bird on his mission to demystify tech's hottest topics and biggest breakthroughs to uncover what's really goi…
 
Enterprise Resource Planning. It's possibly one of the largest enterprise software categories in existence, helping businesses manage day-to-day activities from a single database. OST's resident ERP experts, John Vancil and Dave Trayers discuss all things ERP in our two-part ERP series. This is the first intallment, featuring an overview of ERP and…
 
Lisa Penn rejoins ChannelEdge to discuss driving channel success and improving customer experience post Covid-19. Lisa drops key wisdom bombs like: “Vendors need to acknowledge your partners are going through some critical issues and they need help” She also shares her three key steps to driving channel success now and post the pandemic: Get your o…
 
In today’s new world, we need to do a better job establishing human connections. Listen as this week’s guest, Janet Schjins CEO of the JS Group, discusses her thoughts about returning from the pandemic to a new digital normal. We’re no longer in digital transformation we’re in a new digital normal. Steven and Janet discuss the need for relevant and…
 
The time for telehealth has arrived, and along with it, a global pandemic. Telehealth expert, Joe Brennan, and OST's CIO, Jim VanderMey have a discussion about what coronavirus has done to the telehealth industry. They cover why hospitals are scrambling to implement remote visits and ways to take advantage of this change in healthcare needs. Enjoy…
 
How has Covid-19 changed prospecting? Listen in as Andrea Sittig-Rolf, “The BlitzMaster” shares how the approach to prospecting is changing due to the virus. The BlitzMaster recommends companies rethink their value propositions in the light of the current situation and invest in sales enablement, partner rewards and partner assistance. Everyone sim…
 
Why is Marketing enablement more important than ever? And why is it so critical to view through a superior dealer/partner experience lens? This week’s guest, Cameron Avery the CEO of Elastic Digital explains why he believes you start with 3C’s: Content, Cadence and Communication. Listen in as Cameron discusses the importance of portal design, the e…
 
A couple months ago, working remote was a perk. While definitely gaining momentum, it was still considered a luxury for most companies...one that they hadn't totally figured out how to support at scale. But, times changed. Quickly. On this episode, we talk with Elizabeth Wilson, our resident SAFe & agile expert about the challenges and opportunitie…
 
Is there any optimism left out there? You bet there is, and sometimes you find it in the most unlikely places. This week, Larry Walsh the CEO of the 2112 Group, joins us and shares his thoughts on some recent research on the impact of the Covid-19 pandemic. At the peak of the pandemic the 2112 Group reached out to Channel Chiefs and senior channel …
 
If you could build a program any way you want, what would you do? Would you change everything? Or would you tweak what you have? This is a question many ask on a regular basis, but historically few have been able to act at will. Join us as Sandra Glaser Cheek, veteran Channel Chief, discusses the strategy behind making sweeping changes, and to no o…
 
“An equal world is an enabled world.” We cannot say it any better, women have come a long way when it comes to equality in the workplace. We should all take a moment to celebrate the many great social, cultural and economic accomplishments during this year’s International Women’s Day (IWD 2020). However, we must keep a keen eye on what happens next…
 
How good is your end to end partner/dealer CX, really - be honest? How do you enrich a single customer’s moment, interaction and transaction? Or as Liz Cope puts it, their “in the moment customer experience”. Everything the partner goes through from the moment that relationship is built should feel like a smooth personalized business experience. “T…
 
“It is not about the transaction, it is about the relationship,” says Theresa Caragol— founder & CEO of AchieveUnite. What really is partnering for success, and how important is it to a successful go-to-market strategy? How and where does customer experience play a role? Where do you start, and how do you build those powerful and lasting relationsh…
 
Where are you in your customer success journey? Are your customers feeling the love… literally? Many organizations are taking the leap and embracing the move beyond just the “customer first” notion and instead becoming “customer obsessed.” Simply because, as Heather Tenuto puts it, “the customer has never been more powerful than they are today.” In…
 
"What I'm terrified of is losing that humanity as we grow..." Melanie Zevenbergen is an American living in Rotterdam, and working as the Vice President of Sales & Channel Enablement for Commscope. Her impressive background includes working with some of the largest brands in the world as well as leading in the introduction of new technologies, proce…
 
"The first thing is making sure you have the right mix of partner types in your ecosystem..." Jennifer McCready is the Global Channel Chief for Steelcase, bringing more than 18 years’ professional experience successfully managing sales teams, marketing teams, project teams and technology/devices strategy for enterprise companies like Microsoft. Upo…
 
Are you interested in digital innovations in a healthcare setting? If so, our new MedTalk series is for you. As OST works with many health systems on their IT Infrastructure and Digital Ecosystem, we're excited to interview experts in the medical field as part of this series. On it, we will feature health professionals to learn more about their exp…
 
“The vendor community needs to understand that our business is driven by the customers' experience ...” Tommy Wald is president of TW Tech Ventures, founder of "The MSP CEO", and author of the book, The MSP CEO: Your Guide to Building a Successful MSP Business. His background includes being a founder and CEO of a regional IT managed services provid…
 
“Everyone acts like everything's perfect, and that's the problem ...” Melinda Aguilar is the sales manager at RenWes Sales in Lake Forest, CA but she's also much more than that. She is a 37 year veteran of the appliance business and proven number one appliance salesperson in North America, possibly even the world. For this reason, she is often soug…
 
Company culture can be a true competitive advantage. But how do you grow without losing the parts of your culture that made you successful in the first place? On this episode we talk with Tamara Iakiri, OST's Director of Talent Experience. Tamara has been with OST through several growth periods, starting when the company had just 50 employees throu…
 
Loading …

Quick Reference Guide

Copyright 2020 | Sitemap | Privacy Policy | Terms of Service
Google login Twitter login Classic login