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Leaders In Lending is a show for lending professionals who want to grow their consumer lending programs and improve their consumer experiences. Consumers continue to expect faster, easier online experiences from every company—and our knowledgeable guests will share how they are bringing their organizations and lending products forward into the future. Every week, Leaders In Lending will bring you actionable advice and key learnings from experienced leaders to help you navigate the future of ...
 
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Special thanks to Saurvivalist for this episode's title! This Week's Panel - Big Ell, KooshMoose, rawkerdude, FuFuCuddilyPoof This Week's Question - How do you find Will Smith in a blizzard? This Week's Answer - You just track the fresh prints. We just got the big news that Microsoft is acquiring Activision Blizzard! What does this mean for Xbox? W…
 
We've talked about AI a lot on this show, but we’ve never explained what it is exactly. In this first part of a series of episodes explaining AI, we’re going back to the basics. Host Jeff Keltner, Senior Vice President of Business Development at Upstart, explains the key components of AI, the use cases in lending environments, and some common chall…
 
This Week's Presenters: Master of Ceremonies - rawkerdude aka Corey Master of Sales - Kooshmoose aka Nate Master of Sandwiches - Big Ell aka Ell Master of Baiting - FuFuCuddilyPoof aka Kenny This week's show is dedicated to our very own award show, the 2021 Chievies! Our lovely patrons supplied the nominations and the entire community voted for the…
 
Banks can no longer afford to play it safe when it comes to their digital capabilities. “Safe” is now risky. That’s why, in this episode, Tony Hejna, EVP, Consumer Bank Chief Credit Officer at KeyBank, joins the show to share the secrets behind moving fast (without breaking things) and maintaining an edge in a highly regulated and increasingly comp…
 
***BE SURE TO VOTE FOR THE 2021 AH101 CHIEVIE AWARDS*** https://docs.google.com/forms/d/e/1FAIpQLScsnwGD1pT9kDRmRYj4GoDqWTA110pookDLqAdjmXyGlqTxVw/viewform?usp=sf_link This week's panel - FuFuCuddilyPoof, rawkerdude, Kooshmoose, and Big Ell This week's topic is about looking back at 2021. Did you hit your goals for the year? Did you achieve somethi…
 
Financial institutions, particularly community banks, are experiencing a paradigm shift in the architecture of banking. While the idea of stitching together the banking experience has always been present, we’re finally seeing a truly connected ecosystem due in part to the technological acceleration that’s taken place in the past 3 to 5 years. In th…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude, FuFuCuddilyPoof This Week's Discussion Topic - What's on our True Achievement #Xbox20 Milestones This week the gang muses over their own True Achievements #Xbox20 Milestones and reads a few reactions from patrons before going about business as usual. Games Showcase: Castlevania Anniversary Collec…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude, FuFuCuddilyPoof This Week's Question - What is on your Xbox Christmas Wishlist in 2022? Corey debunked the theory that all Metroidvanias are amazing when they might actually be junk. Ell may have been drunk during most of December, and rarely showered so he smelled like a skunk. Kenny channeled t…
 
How we grow digitally and use aids such as AI to accelerate current processes have been hot topics in the finance space for a while. And through the conversations we’ve had on Leaders in Lending, we’ve gained some invaluable insights. In this special recap episode, Jeff Keltner, Senior Vice President Business Development at Upstart, takes the time …
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude, FuFuCuddilyPoof This Week's Question - This week's discussion is around the Game Awards. Whether that is about the awards themselves, the announcements, or everything else we want to hear your take on any part of it. Do you disagree with anything, what announcement is most exciting, whatever it i…
 
Only 82% of the US population can be scored using conventional credit scores. That unscorable 18% is overwhelmingly comprised of marginalized communities—and that extreme disparity is unacceptable in this day and age. However, things are changing. Alternative data sources are opening the door for lenders to offer credit products to marginalized com…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude, FuFuCuddilyPoof It was our live show! Kenny and his Thursday group got some Halo Infinite multiplayer on! Nate just got back from Bermuda and had a good trip. Corey played a game about a burger and Ell dreamt of sandwiches the whole time. Ell played both Halo and Gears. What year is this anyway? …
 
Connecting with new and existing customers for financial institutions has been a challenge to execute. But with so much opportunity, it’s something financial institutions can’t afford to miss out on. We speak with Jonathan Gagliano, EVP, GM Financial Services at Merkle, Inc., about what he sees, what works, and what to look forward to in regards to…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude, FuFuCuddilyPoof This Week's Question - "What are your thoughts on VR?" - ragnarok0272 Nate smurfed a smurf. Corey played two smurfing games but only really smurfed one of them. Ell played a mobile port that he both loved and smurfed. We talked about games coming....real soon, smurfing smurfed the…
 
Banking is changing. The industry is at a transformation point. Consumers by and large have shown that they are ready to conduct their banking online. And the events of the last year have only accelerated this trend. In this re-run episode, Richard Hunt joins us to talk about what all the changes mean for the future of banking. Richard formerly wor…
 
This Week's Panel - KooshMoose, rawkerdude, FuFuCuddilyPoof This Week's Topic - When do you decide you're ready to quit a game? - rawkerdude Kenny returns to Jurassic Park to simulate having a good time in a management game. Nate tried to play a seasonal game but was less than thankful for the experience. Corey tried to get into a suggested game bu…
 
In the modern world, financial institutions are looking to strike a delicate balance between offering consumers easy transactional interactions online and offering more relational services by phone or in person. The banks and credit unions that continue to adapt and to figure out how to add value in the way consumers want these days are the ones th…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude, FuFuCuddilyPoof This Week's Question - With Xbox turning 20 this year we want to reflect back on the console that has kept us going for so long. How has the Xbox impacted you or your gaming or what is a memorable story from the past two decades with the console? - Matrarch Kenny hosted a discussi…
 
Building trust and loyalty in the digital age is an ongoing challenge many businesses face. The question always comes down to: What investments should you be making to enable a digital experience that will leave your customers wanting more? Jeff Keltner, Senior Vice President of Development at Upstart and the host of the show, shares his thoughts o…
 
This Week's Panel - Big Ell, KooshMoose, Matrarch, FuFuCuddilyPoof This Week’s Topic - If something like, I dunno, packing a home, selling it, moving your family across the country and setting up a new place kept you from gaming for a few months, What would you do to break the time away? Finish off old stuff, start something new, focus on ratio?! -…
 
As community-based institutions, credit unions are well positioned to truly understand the unique needs of their members. With digital platforms and evolving technologies transforming the landscape, credit union leaders have an opportunity to capitalize on the digital wave to grow and better meet the needs of their members - any time and any place.…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude, FuFuCuddilyPoof, Wakapeil Wakapeil made a surprise appearance on the live show! He played some River City Girls before it leaves Game Pass and offered many tips. Kenny played another PC Game Pass game with some Age of Empires 4. Enjoy the next 200 hours, Kenny! Ell played yet another Rat but had …
 
Digital-only banks face a particular challenge: How do you create that human touch without having the physical human touch? As a branchless entity, Axos Bank has been tackling this tricky problem for the last 20 years. Anthony Capizzano, the institution’s SVP of Direct Consumer Lending, joins the show to share the different ways they maintain a hig…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude, FuFuCuddilyPoof This Week's Topic - What is a game that you would like to play but don't because of length/discontinued/unable to complete, or too difficult/grindy of an achievement list? Would you not start a game with unobtainables/hard achievements in a series you love or a game you think you …
 
Cash is up and loan demand is down.One way to navigate this challenge is by driving demand through personalized marketing. Personalization is especially effective for credit unions. After all, as community-based organizations, they’re most effective when they are interacting with their communities at all times. Chad Van Handel, Chief Lending Office…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude5012, VulgarLatin This Week's Topic - "Go to your achievements won on TA. Go to the fifth to last page and tell us about what achievements are there. Can be general, like games you played or a specific story. The question is, would the you of today (consider how you play your games, not just if you…
 
The old paradigm in banking involved developing a product and turning to life-stage marketing to sell that product to customers. But that paradigm is evolving. Financial Institutions are identifying customer needs and providing solutions regardless of what the product is, rather than hawking a product In this episode, Ted Krus, Director o f Consume…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude5012, FuFuCuddilyPoof This Week's Topic - Nickelodeon-branded consoles? Have they gone too far? What brand would you love a custom console designed for, that no one else would want? - Skeptical Mario Corey brawled with some cartoons. Ell played a random assortment of games. Nate battled an acronym.…
 
Around 15 years ago, non-bank financials had about 20% of the share of mortgage originations. Today, they have over 60% of the share. Why? It’s because they are 100% focused on the quality of the experience. That’s exactly what banks need to do to get back in the game. Matt Cammarota, Head of Retail Lending at Liberty Bank in Connecticut, joins the…
 
This Week's Panel - Big Ell, KooshMoose, FuFuCuddilyPoof, rawkerdude5012 This Week's Topic - When Series X was coming out they put backwards compatibility on the backburner to focus on that. Do you think that they will ever return to and start adding more Xbox 360 games to backwards compatibility or will they just leave it how it is now and move on…
 
Around the time of the Great Recession, there weren’t many lenders originating educational loans. Most of them had exited the business because of the volatility of the market. This void opened up the perfect opportunity for credit unions to help consumers achieve their educational goals while lowering the average age of their membership at the same…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude5012, FuFuCuddilyPoof This Week's Topic - How much does nostalgia play a part in the games you are currently playing? Whether it be a Switch title playing the newest Mario/Pokemon/Zelda title or a Ratalaika game that reminds you of the games of yesteryear, does nostalgia prey on your current gaming…
 
Credit Union National Association , or CUNA, represents 5,000 credit unions in the United States serving more than 120 million americans. In partnership with a network of state credit union leagues and associations, CUNA advocates on behalf of its members and works to ensure that they are able to improve their members’ financial well-being and adva…
 
This Week's Panel - Big Ell, KooshMoose, FuFuCuddilyPoof, Ahayzo This Week's Topic - Would you rather have lots of free time to play games but can only buy 1-2 games a year or the ability to buy loads of games but never have much time to devote to them? - RetroChief We welcome patron Ahayzo to the podcast! Where did he get his gamertag and what exa…
 
Throughout history, most financial institutions have viewed loans as commodity products. Pricing and distribution — the economics of the selling model — have been the primary differentiators when bringing loan products to market. However, according to Richard Wada , Chief Lending Officer at Patelco Credit Union, there’s a huge opportunity to differ…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude5012, FuFuCuddilyPoof This Week's Topic - What if Xbox could get an exclusive Marvel game? What character or team would you like to see? What kind of game would it be? Nate played the Artful Escape. That must mean it was colorful! It was then Ell's turn to play with his.. marbles this week as he ta…
 
It’s tough for smaller credit unions to compete in a digital transformation world. Most of the time, they just don’t have the IT budgets to play in that space. But with the help of credit union service organizations, or CUSOs, and fintech partnerships, credit unions can close the gap in the digital divide. In this episode, Drew Megrey, CEO of Ohio …
 
Panel - Big Ell, KooshMoose, rawkerdude5012, FuFuCuddilyPoof This Week's Topic - Do you buy collector's editions of games, and if so, which is your favoUrite? If not, is there anything a collector's edition could do to make you buy it? - Erutaerc On this LIVE episode, we talk extensively about collector's editions of games! Did we stop buying them …
 
No matter how many shiny advertisements fintechs put out, it would be a mistake to confuse them for omens marking the end of traditional financial institutions like credit unions. Credit unions have been building something for generations no fintech can compete with them on: trust. Fintechs won’t replace credit unions — but the successful ones from…
 
This weeks panel - FuFuCuddilyPoof, Big Ell, rawkerdude5012, Kooshmoose This weeks topic - what do you believe is the MVP for games (minimal viable product)? When a game comes out what features do you expect there to be or do you think should be there. Abandonment Issues - Exe is back with some familiar voices for this episode of Abandonment Issues…
 
When it comes to the future of banking, the best service may be no service at all. In other words, the best service may be self-service. Mark Pregmon, GM of Consumer Lending Line of Business at USAA, joins the show today to share his thoughts on why building things digitally requires a different way of thinking and why making processes fast, easy, …
 
This Week's Panel - Big Ell, KooshMoose, FreakyRO, FuFuCuddilypoof This Week's Topic - What is the worst achievement you've seen in a game you absolutely loved? - Vulgar Latin We welcome to the panel longtime listener, patron, and friend, FreakyRO! This one is a doozy, folks. We talked EXTENSIVELY about our weekly topic. Koosh has been waiting...se…
 
In a digital world, legacy core banking systems just aren’t allowing banks to meet the demands of the modern customer. With the rise of digital banking, cloud core banking systems are entering the picture. Tyler Craft, SVP, Head of VirtualBank & Fintech at First Horizon Bank, shares why his team decided to transition the VirtualBank brand to a clou…
 
This Week's Panel - KooshMoose, rawkerdude5012, FuFuCuddilyPoof, NOTH ULTRA This Week's Topic - Given unlimited funds to procure one thing anywhere in the world of gaming, what would it be and why? - rawkerdude5012 We've secretly replaced one of our panel hosts with a guest patron. Let's see if the listeners notice the difference? Kevney and Nate b…
 
With the shift to digital, people are coming into retail branches less often — but for more important things. Because of this transition, banks are making the switch to experiential banking — less focused on routine transactions and more on becoming trusted financial advisors. In this episode, Jim Wechsler, Chief Retail Lending Officer at WSFS Bank…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude5012, FuFuCuddilyPoof This Week's Topic - If you could ensure a series would never have another sequel, which series would it be and why? - Retrochief1969 If you could remove one game from any series to make the series as a whole better, which game from which series would you remove? - Death Dealer…
 
In modern banking, survival depends on meeting the needs of the modern consumer, whether that’s through digital transformation or through new products and services. But many banks don’t have the capabilities or the resources to manage that on their own. That’s where fintech partnerships can really help move the business forward. In this episode, Ba…
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude5012, FuFuCuddilypoof This Week's Topic - What do you hope will be the next controller upgrade and when do you think we will see it? - Jblacq On our monthly LIVE episode, Kenny and friends took on Annual in Halo 3 and then it was Deja Vu all over again! In a long time coming, Ell and Michelle playe…
 
Banks and financial institutions play an integral role in the pursuit of true equality in America. By opening up new opportunities and increasing access to capital, they can build a more economically-inclusive world. In this episode, Sui Lang Panoke, Sr. Vice President - Diversity, Equity, Inclusion at Zions Bank, shares why DEI needs to be deeply …
 
This Week's Panel - Big Ell, KooshMoose, rawkerdude5012 This Week's Topic - What are your bad gaming habits? Kooshmoose took a free trip to Tokyo for the Olympics. Ell got Touryst trapped by a Game Pass closure. rawkerdude and Koosh converged on Death's Door. Does "Game of the Year" get thrown around? Check it out and see! We talked about games com…
 
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