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TOUGH LOVE FOR BUSINESS is a podcast for business owners to get answers to the most important questions about owning and running a successful business. Hosted by Jackie Zach, Certified Business Coach for ActionCOACH Milwaukee, and Mike McKay, Partner and Certified Business & Executive Coach for ActionCOACH Milwaukee. We have almost 70 years of combined business experience.
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You’re mean. Sometimes when holding people accountable they think we’re mean. Is it mean or is it exactly what they need to hear to get them out of their comfort zone. o break through self-imposed barriers we need pressure. Are you having trouble holding people accountable because you feel mean? Take advantage of a complimentary business strategy s…
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Listen as we discuss how to overcome the “I need to think about it” objections Is this an objection you’d like to overcome? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-question-complimentary-session/…
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We sell how we buy. Listen as we discuss bringing up price objections up front in your purpose statement. Would you like help overcoming price objections? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-question-complimentary-session/…
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What is professional level networking? Listen as we discuss taking your networking to the next level. Want to learn more about Networking 2.0? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-question-complimentary-session/…
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As a business owner or executive your competitive edge is your skill set, grit, decision and commitment. Listen as we discuss how to have a competitive edge. Want to figure out your competitive edge? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-qu…
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What does it mean to be a professional business owner vs just a business owner. What does it take to go pro? Listen as Mike and Jackie discuss being a professional business owner. Do you want to be a professional business owner? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actio…
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Who I become is already in me which allows me to have what I want my future state to be. Listen as we discuss how our child mind tells us we don’t have what it takes. We are perfect because the universe does not make a mistake. Is your self talk talking you out of getting what you want? Take advantage of a complimentary business strategy session to…
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Your business is a vehicle for getting what you want in life. Most people don’t take the time to really think about the kind of life they want. Listen as we explore getting the life you want. Need help figuring out what you want in life? Take advantage of a complimentary business strategy session to discover the opportunities in your business! http…
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Every Outcome is the Platform for My Future Success
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When something isn’t the result we wanted, in what way are we not ready? How can I change my readiness level to get the result I wanted. Listen as we explore this idea? Are you getting the results you want? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-a…
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Today’s episode discusses the formula for success and the ripple effect of Be x Do = Have. We explore the idea of “Who do we have to be in order to get what we want to have?” Want to learn more about how to apply the formula for success? Take advantage of a complimentary business strategy session to discover the opportunities in your business! http…
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Is your mindset allowing bigger things? You have to expand your mindset to get where you want to go. Listen as we learn how to expand our mindset to get to our goals. Do you want to expand your mindset to get to your goals? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoac…
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When we’re bored as business owners we make bad decisions. The truth is that business can be boring because we do the same things day in and day out. What if that is a good thing? Listen as we explore boredom as business owners. Are you bored in your business? Take advantage of a complimentary business strategy session to discover the opportunities…
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For lots of people busyness is like a comfortable blanket. We feel productive and useful. As a business owner if you are busy it is a choice. How do you evaluate if you are busy doing the most effective things or just things. Are you busy and want to be more effective? Take advantage of a complimentary business strategy session to discover the oppo…
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Entropy is the natural law that everything is moving toward disorder all the time. Any business process you have there is always the temptation to take short cuts. Once that starts entropy kicks in quickly. Listen as Mike and Jackie discuss how entropy creeps into business. Is your business experiencing entropy? Take advantage of a complimentary bu…
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In order to get referrals you must have a consistent customer experience. When people refer they expect that the person they refer has the same wonderful experience they had. Listen as Jackie and Mike discuss referrals and the customer experience. Do you need someone to help you evaluate your customer experience? Take advantage of a complimentary b…
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You may think you and your sales team are asking for the sale but are you really? Listen as Mike and Jackie discuss how to ask for the sale. Do you need help evaluating your sales process? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-question-comp…
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Why is scripting in the sales process so important. If the Shakespeare scripts still work after 500 years, then scripting in your sales process can work for you. Do you need scripting in your business’s sales process? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.co…
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Learn about what a purpose statement is, what does it sound like and why it is important. Do you have a purpose statement in your business? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-question-complimentary-session/…
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Selling skills are easily perishable. If you don’t do it everyday you’re going to suck at it if you don’t practice. Are the selling skills in your business keeping pace with your sales goals ? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-question-…
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Entropy is all systems and processes moving toward disorder. If you find yourself saying to your team “We need to get back to basics”, entropy is creeping in. Want to know more about navigating entropy in your business? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.…
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Mindset is important whether you are running a business or an executive. How your mindset goes your team goes and your results go. Want to focus more on mindset for you and your business? If yes, take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-questi…
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Perturbation is what happens to people as they reach the edge of their comfort zone. Are you or your organization experiencing perturbation and want help navigating? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-question-complimentary-session/…
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How to introduce change to your employees–
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Change has happened. Listen as we discuss how to navigate change with your employees. Want to know more about navigating change? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-question-complimentary-session/…
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Experience is the best teacher and it is no exception for us. We, as a business, are experiencing changes and we thought it would be a great idea to share how we have navigated those changes. Going through changes and want help navigating? If yes, take advantage of a complimentary business strategy session to discover the opportunities in your busi…
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How to influence the customer buying journey
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The first step in the buying journey is the customer identifies a problem and what do they want. Listen as we discuss the customer buying journey and how you can help to influence it. Want to learn more about how to influence the customer buying journey in your business? Take advantage of a complimentary business strategy session to discover the op…
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There's Got to Be Something More For My Business
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The way to have your business treat you better is to be a better business owner. There is no way to outwork a problem. Working harder is not the answer. Listen as we discuss how to outsmart your work with better, smarter, easier shortcuts. Want to discover how to be a better business owner? If yes, take advantage of a complimentary business strateg…
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What are the steps to getting and retaining a championship team? Step one is to stop making excuses (topic from Episode 240). Step two is to start setting clear expectations (Episode 242). Listen as we discuss what other things go into creating a championship team! Do you want a championship team but don’t know how to get it? Take advantage of a co…
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Listen as we discuss how setting clear expectations will give you a better chance at getting the result you want. As soon as you allow excuses, you take away your ability to set expectations. Your employees want to be successful and want to know what success looks like at your company. So, it’s your job to set those clear expectations. Are you gett…
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Tale from the Front: Erin Ogden Managing Partner Ogden Glazer + Schaefer
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Listen as we interview Erin Ogden the managing partner at Ogden, Glazer + Shaefer. a powerhouse team, specializing in representing businesses with a sharp focus on startups, intellectual property, and food and beverage regulation Learn how Erin got started, challenges she faced and how coaching has helped her take her business to the next level. Wa…
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Where Are You Making Excuses in Your Business?
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Are you noticing your team and your customers making a lot of excuses or giving you reasons why something can’t be done? As we know, life is a mirror. The real question is, “Where are you using excuses in your business?" On today’s episode we discuss excuses and how they limit growth in your business. Want to grow your business faster? If yes, take…
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Peak End Effect is all about the end of a transaction, meeting or phone call. How are you leaving them feeling when they leave your orbit? The period you’re interacting with them are the peaks and valleys. The most important parts of a transaction are the peaks and the ending. Listen as Mike and Jackie discuss more in depth about the Peak End Effec…
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Coaching is a competitive advantage to the growth of you as a leader, owner and having a better business. About 15% of your competitors are coming for YOU! Are you being lazy and going with the flow? Are you intentionally growing your business and looking for a competitive edge? Want a competitive advantage and want a coach? Take advantage of a com…
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Stupid things in business are things like, keeping someone in a role too long, “I know what to do but I didn’t do it”, bright shiny pennies, not spending enough time testing and measuring and giving up too soon. Listen as Mike and Jackie discuss how to navigate through these decisions. Do you want to stop doing stupid stuff and want help? Take adva…
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Ask Your People How They'd Like to be Managed
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We expect our team to think like we do, but the reality is that they don’t. How do you get your team to do the things you want them to do? First step, is to understand how people want to be led by asking things like “How can I help you be successful at xxx?” Listen as Mike and Jackie discuss how to lead people the way they want to be led. Are you a…
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When we are leading through crisis, the first step is to check yourself. Are you panicking? Are you looking at a solution? If you take your blinders off and focus on truly what is in front of you, you will find opportunity. How prepared are you to take advantage of opportunities? Take advantage of a complimentary business strategy session to discov…
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Do you say “I don't want to pay taxes” to yourself? Did you know that this philosophy also stunts your business’s growth? Listen as we discuss business taxes and the things to think about when you have those thoughts. Is your growth stuck because you’re afraid to pay taxes? Take advantage of a complimentary business strategy session to discover the…
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Bad debt is meant for short term use such as operating expenses, etc. If you’re going to use bad debt, the first objective is to have a plan to get out of it. Good debt is based on growth, like investing in a new marketing program or hiring a new marketing person or real estate. Listen as Mike and Jackie talk about how to navigate these different k…
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Tons of business owners have this abject fear of owing money to others. If you want your business to be able to grow, you need access to money. There’s a saying...”money attracts money.” Are you willing to borrow money, take investors, etc. if that money is meant to grow your business? The ActionCOACH 5-Ways tools help lay out what must happen to p…
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Commercial Profitable Enterprise That Works Without You
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Our definition of a business is “A Commercial Profitable Enterprise that Works Without You.” The point of being out of the business is to make it as valuable as you can make it. Turning it into an asset maximizes the work you put into your business. The steps that allow you to own a business versus having a job that benefits your personal life. Des…
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The brain is the big meatball in your skull, mostly on a subconscious level, whereas our mind is a set of beliefs. It has control over what you will or won’t do, in essence, your mind determines your success. Your brain is the car, your mind is the driver. Would you like to change your beliefs about you and your business so you can unleash the grow…
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FAIL in the ActionCOACH world stands for “First Attempt In Learning”. The reason to fail fast is to learn fast. If something goes exactly as you expected, you have learned nothing. The more cycles of learning, the more distinctions you get. This also requires getting out of your comfort zone. Speed is life! Want to learn faster so you can grow your…
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Lots of things happen that are interesting, surprising or unexpected. Sometimes there are good surprises and sometimes there are bad surprises. You have a choice in how you respond. Learn how to take control over your thoughts and create a response that will help move yourself forward. Do you have lots of surprises in your business and struggle to …
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Where Do You Want to Go and Where are the Gaps?
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What are the gaps? Listen as Mike and Jackie discuss The Gaps Worksheet and how it helps map out your goals. Ask yourself “where do I want to be in the next 5 years? What do I want revenue and profit to be? What kind of a leader do I want to be? What kind of team do I want?” These are essential to understanding where you want to be and how to get t…
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The 5 Deadly Words are “I’m happy where we’re at”. If you find yourself just getting through the day or growing is too much work, this is the podcast for you. Grow or die, it is a natural law; if you’re not growing, you’re dying. If you decide everything is ok, you cannot have more than you have today. Mike and Jackie explore the differences and sh…
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People are your biggest asset, so what do you have in place to help them grow or become leaders? Do you have a system for your managers to follow that allows you to train your upcoming managers? It is all about managing consistently. Listen as Mike and Jackie discuss the management system they use and teach. Need better management and a better mana…
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When you’re playing a bigger game, you’re also moving out of the day to day. You’re growing managers and leaders instead of doing all the work yourself. Are you evolving the size of your customer base or keeping everything as it is? How do you and your business need to change as you play a bigger game? Want to play a bigger game but still neck deep…
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What Do You Want Your Business to Do for You?
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In the case of your business, what do you want the asset to do for you? Have you ever given it some thought? Listen as Mike and Jackie discuss, taking some time to consider why you’re building your business and what you want it to do for you. Know what you want your business to do for you but need some help getting there? Take advantage of a compli…
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There is no literature in the world that says that you should run your business or your life without a plan. The majority of businesses and lives, for that matter, don’t have a plan. The biggest reason is that people don’t really know how to create a plan or how to set goals. However, it’s easy if you have an expert show you how to do it. Ready to …
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The long arc of time is the concept that it feels like time goes slowly even though time is happening at the same pace it always has been. The arc of time can be bent in your favor by doing things consistently and looking at the data. Data has no emotion or feeling, which can make things seem very slow even if there is constant improvement. If this…
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Would you allow an employee to choose not to get better? If you have one person who doesn’t want to grow through training/learning/coaching and you let them stay, there is a clear message to your team that you don’t believe in growth. Do you have people on your team who are choosing to resist where the company is going? Take advantage of a complime…
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