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The Peak-End Effect
Manage episode 407480966 series 3562944
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Peak End Effect is all about the end of a transaction, meeting or phone call. How are you leaving them feeling when they leave your orbit? The period you’re interacting with them are the peaks and valleys. The most important parts of a transaction are the peaks and the ending. Listen as Mike and Jackie discuss more in depth about the Peak End Effect and how to use it to your advantage.
What is the end of the transaction your customer is experiencing? Need some help creating an extraordinary experience? Take advantage of a complimentary business strategy session to discover the opportunities in your business! https://actioncoachwi.com/podcast-ask-a-question-complimentary-session/
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