Did you know that 2024 is a leap year? Are you prepared to make the leaps you must to win the epic battle between being remarkable or risking irrelevance as the pace of change accelerates, as the bar for performance gets raised higher and higher? As increasingly Fortune favors the bold, are you ready to leap ahead of the competition? This is Steve Dennis, strategic advisor, keynote speaker and best-selling author inviting you to join me and fellow retail insider Michael LeBlanc each week as ...
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Leaders Leap Book Launch: Get Ready To Leap!
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We have an fantastic episode for you featuring the virtual launch event for Steve's brand-new book, Leaders Leap, recorded Monday April 22nd. Steve is joined by a panel of extraordinary guests, all of whom are leaders in their respective fields. We have the privilege of hosting best-selling author and friend Seth Godin, an entrepreneur and speaker …
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The Remarkable Rise of Retail Media with Melanie Brown, VP of Home Depot's Orange Apron Media + Monetization
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Joining us for the second of three episodes recorded in the Bambuser remote podcast studio/beach cabana at Mandalay Bay during Shoptalk is Melanie Brown Vice President of Orange Apron Media and Monetization for The Home Depot. In a special two segment interview Melanie unpacks The Home Depot's retail media journey, highlighting the company's unique…
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Mapping the Evolving Retail Landscape with David J. Katz, EVP & CMO, Randa
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Joining us for the first of several episodes recorded in the Bambuser remote podcast studio/beach cabana at Mandalay Bay during Shoptalk is leading retail influencer and LinkedIn "Top Voice" David J. Katz, EVP & CMO, Randa Apparel & Accessories, one of the world’s leading fashion clothing and accessories companies, spanning 11 countries, with a por…
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NRF Big Show Asia Pacific Spotlight with the Remarkable Ngai Yuen Low, Group Chief Marketing & Merchandising Officer for Aeon Group Malaysia
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This week we preview the NRF Big Show APAC debuting this June in Singapore, with two very special guests: Ngai Yuen Low, Group Chief Merchandise And Marketing Officer at AEON Co Malaysia live from Kuala Lumpur, and Ryf Quail, Compexosium's Managing Director live from Sydney, Australia. We start by delving into Yuen's incredible and diverse experien…
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A Remarkable Journey Through the Shopping Mall with Craig Brommers, American Eagle's CMO
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Joining us for our first episode recorded at last week's Shoptalk is Craig Brommers, Chief Marketing Officer at American Eagle Outfitters. We took the stage in front of a live audience for our inaugural voyage on Shoptalk TV to hear Craig's wisdom on a wide variety of topics including: the keys to their AEO's recent performance, how to understand t…
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Remarkably Iconic Retail with Michael Ward, Managing Director, Harrods
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Our guest this week is Michael Ward, CEO of Harrod's. Harrod's is truly among the most iconic and remarkable retailers in the world, and Michael gives us a glimpse inside what makes the brand and store so special. He also shares details about how they provide exceptional levels of customer service, the best of the best products, and how they stay o…
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This week we explore some of the content from Steve's forthcoming book Leaders Leap: Transforming Your Company at the Speed of Disruption, which is now available for pre-order at book retailers worldwide. In particular, we go deep on a strategy of being "Special, Not Big" by significantly narrowing the aim of the customers you serve to be more inte…
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Retailing in a Time of Mass Distraction with Andrea Dorigo, Adidas Head of Global Retail
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Our guest this week is Andrea Dorigo Head of Global Retail for Adidas. Andrea shares many strategic leadership lessons gleaned from his incredibly deep and diverse experience working across a spectrum of international brands. Now he leads a network of more than 2,000 stores for one of the world's most iconic vertically integrated brands. We get to …
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Tractor Supply's Remarkable "Life Out Here" Growth Story with CEO Hal Lawton (E)
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This week we're reprising our November 2022 interview with Hal Lawton, President & CEO of Tractor Supply Co, a truly remarkable retailer that has delivered some of the strongest results of any brand during the past five years. We explore Hal's diverse journey from McKinsey, to Home Depot, to eBay, to Macy's and on to Tennesee-based Tractor Supply C…
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Remarkably Creative Commerce with Beth Ann Kaminkow, Global CEO, VMLY&R
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Our guest this week is Beth Ann Kaminkow, Global CEO, VMLY&R who joins us to talk about the ever changing landscape of retail and consumer branding, customer engagement, and loyalty. In particular with dip into what defines high performance retail and the emerging world of "creative commerce." We also get a sneak preview of her upcoming session at …
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Driving Remarkable Customer Engagement with Christiane Pendarvis, co-CEO of Pattern Beauty and Andrea Moore, Chief Digital Officer of NEST New York
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Joining us for a deep dive on creating remarkable brand stories and driving powerful customer engagement are two industry veterans who will also be gracing the stage at next month's Shoptalk event in Las Vegas. Christiane Pendarvis, co-CEO of Pattern Beauty, Tracee Ellis Ross's hair care brand, and Andrea Moore, Chief Digital Officer of NEST New Yo…
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Using Scale for Good: Our Interview with Jane Ewing, SVP, Sustainability, Walmart
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Our guest this week is Jane Ewing, SVP, Sustainability at Walmart* recorded live at last month's NRF "Big Show." In a wide-ranging interview we discuss how Walmart is putting people and planet at the heart of all of its decisions. We explore Walmart's sustainability journey and go into details on their key initiatives, the challenges they need to o…
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A Baker's Dozen of Provocative Predictions for Retail in 2024
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Once again it's time for Steve's annual retail predictions--and this list doesn't just go to eleven it goes to thirteen! Steve's provocative prognostications include "the bifurcation of just about everything," the culling of the unicorn herd, thoughts on the future of Neiman Marcus, Saks, and Nordstrom, along with a possible AI themed action movie,…
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Remarkable On Purpose with Patagonia's Angela Clark
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Angela Clark, Patagonia's VP of Digital--and one of retail's most celebrated and experienced e-commerce leaders--joins us to discuss driving digital transformation and how purpose is integral to Patagonia's strategy. She drops a ton of wisdom gleaned from her roles at multiple brands on the leading edge of the digital commerce evolution. In particu…
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BONUS EPISODE: Rounding Out NRF Big Show Global Insights with Kate Ancketill, Founder CEO, of GDR Creative Intelligence, and Alberto Serrentino, Founder Varese Retail
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We have a special bonus episode for you today; hot on the heels of the NRF Big Show, we reached out to two Retail Experts who graced the stage in New York, all the way from the U.K. and Brazil to get a more global take on the significant trends and the year in retail ahead, from London, Kate Ancketill, Founder, CEO and chief story-teller at GDR Cre…
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Generative AI and the Next Wave of Retail Disruption with Carrie Tharp, VP Strategic Industries at Google Cloud
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We're back with Season 8 and kick it off with one of the industry's leading thought leaders--Carrie Tharp, VP Strategic Industries at Google Cloud. With her past experience in senior leadership at Fossil Group, Neiman Marcus, and Travelocity, and current board roles at the National Retail Federation, Vera Bradley, and Rue Gilt Groupe, Carrie brings…
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Leap to Higher Ground: Get Ready for Season 8 of the Remarkable Retail Podcast
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Did you know that 2024 is a leap year? Are you prepared to make the leaps you must to win the epic battle between being remarkable or risking irrelevance as the pace of change accelerates, as the bar for performance gets raised higher and higher? As increasingly Fortune favors the bold, are you ready to leap ahead of the competition? This is Steve …
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Season Finale: Ira Kalish, Deloitte's Chief Global Economist Looks Ahead to 2024
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We mark the close of our seventh season with a return visit from Ira Kalish, Deloitte's Chief Global economist, who helps us look back at how 2023 unfolded and gives us a glimpse into the macro-economic outlook for the year ahead. In a wide ranging conversation we delve into the possibility for a soft-landing, when we might start to see interest cu…
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Does Steve Make The Grade?: 2023 Predictions Recap (Part 2)
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As we reach the penultimate episode of Season 7, it's time to grade Steve on his annual predictions. In the second installment of a two-part episode, Michael takes out his virtual chalkboard to assess the final batch of Steve's prognostications, which include a year of trading down, a tale of two cities when it comes to retailer balance sheets, and…
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Does Steve Make The Grade: 2023 Predictions Recap (Part 1)
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We're all about accountability on the Remarkable Retail podcast, so as we get close to wrapping up Season 7, it's time to grade Steve on his annual predictions. In part one of a two-part episode, Michael takes out his virtual chalkboard as we assess the first batch of Steve's prognostications on a disrupter reset, whether retail media networks are …
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"You Can Pay Me Now or You Can Pay Me Later" with Afterpay's Co-Founder Nick Molnar
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This episode we welcome Nick Molnar, co-founder of AfterPay, the pioneering buy now pay later (BNPL) company acquired by Block (formerly Square) in 2021. At a time when BNPL is capturing headlines due to its rapid growth this holiday season, we engage in a wide-ranging conversation with one the sector's pioneering leaders. Nick takes us through his…
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You Can't Spell Retail Without "AI" featuring Michael Affronti, SVP/General Manager Commerce Cloud at Salesforce
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This episode we welcome Michael Affronti, the SVP & General Manager of the Commerce Cloud business at Salesforce for a fascinating look at the rapidly evolving world of generative AI. In an expansive, yet highly practical, discussion Michael helps us separate the hope from the hype and "chalks the field" on the most important applications to automa…
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Stepping Out in Style with Crocs President Michelle Poole (E)
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Welcome to a special encore episode featuring Michelle Poole, President of Crocs. We dig into the remarkable growth story behind the increasingly iconic footwear company. We address head-on the polarizing (or is it fundamentally under-estimated?) nature of the brand and how Michelle has turned that to advantage. We also learn about the personalizin…
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Cutting Through the Retail Technology Clutter with Brendan Witcher, VP & Principal Analyst, Forrester
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We welcome Brendan Witcher, Forrestor's VP & Principal Analyst back to the pod to get his always insightful and provocative perspectives on retailer's priorities for 2024. He helps us separate the real from the imagined with a preview of his upcoming report on where retailers are placing their bets for the future. We start with his takes on what ma…
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What's Next for Consumers with Kristina Roger's, EY's Global Consumer Lead
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Joining us this week is Kristina Rogers, EY's Global Consumer Lead. We leverage Kristina's vast experience working with retailers and consumer brands around the world to get her perspectives on which consumer behaviors are most critical to understand and respond to. We discuss which Covid behaviors are persisting, how current economic forces are dr…
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Exclusive Preview of Leaders Leap: Transforming Your Company at the Speed of Disruption
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This week we get a glimpse into Steve's forthcoming new book, now available for pre-order just about everywhere books are sold. With Leaders Leap: Transforming Your Company at the Speed of Disruption Steve goes beyond retail and provides a unique take on why so many strategic transformations fail across a spectrum of industries and, most critically…
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The Remarkable House of Brands That Is LVMH with Anish Melwani, Chairman & CEO, North America
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Our guest this week is Anish Melwani, Chairman and CEO of LVMH, North America. LVMH is the home to 75 distinguished Houses rooted in six different sectors and includes some of the most iconic global luxury brands including Louis Vuitton, Dior, Fendi, Tiffany, Bulgari, Sephora, and many more. We explore the differences between LVMH's North American …
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An Elfing Remarkable Growth Story with Laurie Lam, Chief Brand Officer, e.l.f. Beauty
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Our guest this week is Laurie Lam, Chief Brand Officer at e.l.f. Beauty, the fast-growing cosmetics company that has made a name for itself with high quality, inexpensive beauty products. Laurie helps us understand the origin of the brand and some of the keys to its remarkable success. We dig into how staying connected to consumers fuels product in…
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Grocery Retail and the Accelerating Pace of Disruption with Lindsey Mazza and Stewart Samuel
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Our final episode recorded live at GroceryShop in the Vantage podcast studio features two of the world's leading experts on all things retail: Lindsey Mazza, Global Retail Lead at CapGemini and Stewart Samuel, Director of Retail Futures at IGD. In a wide ranging conversation we delve into the important trends affecting the grocery industry--and ret…
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The 1:1 Future is Now: Barbara Connors, VP of Strategy & Acceleration at 84.51°/Kroger
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Joining us for our second episode recorded live in the Vantage remote podcast studio at Groceryshop is Barbara Connors, Vice President of Strategy & Acceleration at 84.51° Kroger's retail data science, insights and media company. We start out big picture with Barbara's view of how consumer preferences continue to evolve and which Covid era behavior…
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Live from GroceryShop: Three Top VC's Dish on the Future of Retail Tech
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Our third anniversary episode features the first of three episodes recorded live at GroceryShop in the Vantage podcast studio. We welcome three rock star venture capitalists--Ashley Hartman (Bluestein Ventures), Matt Nichols (Commerce Ventures), and Kevin Parakkattu (Plug and Play) --who share their thoughts on the future of retail tech. In a fast-…
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On this episode we debut a new segment, designed to recommend specific paths and actions to become truly remarkable. Leveraging material from Steve's best-selling book, consulting work, and keynote speaking, we go deep on a concept first popularized by Nike CEO Mark Parker. At its core, "editing to amplify" means giving customers fewer, more powerf…
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Remarkably Local: Our Interview with Canadian Tire CEO Greg Hicks
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Joining us for a wide-ranging interview on how a more than 100 year old retailer stays relevant is Greg Hicks, CEO of Canadian Tire. We start with some history, tracing the evolution of one of North America's most successful retailers from its modest beginnings as a tire shop to today's diverse portfolio of store formats, powerful private brands, a…
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Retail's Escalating Commitment to a Failing Course of Action
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The retail graveyard is already filled with brands that failed to transform for the new age of retail and many household names (JC Penney, Gap, Macy's, and more) are edging ever closer to the precipice. Despite the profound shifts in retail during the past decades, these iconic brands continue to fall prey to "The Innovator's Dilemma," choosing to …
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The Profitless Prosperity of Disruptor Brands (E)
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Welcome to a special encore episode of the podcast, where we open up the back catalogue and share some of our favourite and most popular episodes that are worth a second (or perhaps your first) listen. Today, we bring you our update and perspectives on The Profitless Prosperity of Disruptor Brands with an episode first released in the fall of 2021.…
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The Beauty of Innovation with Ophelia Ceradini, former VP, Digital Technology & Innovation Group at Estée Lauder
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Joining us for our final episode recorded live at last month's Lead Innovation Summit is Ophelia Ceradini, recently departed VP, Digital Technology & Innovation Group at Estée Lauder Companies Online. In a wide-ranging interview we go inside Estee Lauder's innovation process, digging into what inputs drive their strategic agenda, the role of employ…
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Honey, I Shrunk The Store: Retailers Go Smaller to Grow Bigger (E)
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Welcome to a special encore episode of the podcast, where we open up the back catalogue and share some of our favourite and most popular episodes that are worth a second (or perhaps your first) listen. Today we bring you our update and perspectives on small format stores for big retail brands. We start with an update on this strategy since we origi…
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What It Takes to Maintain Youth Culture Relevance with Brie Olson CEO, PacSun
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Joining us for the second of three episodes recorded live at last month's Lead Innovation Summit is Brie Olson, CEO of PacSun, a leading lifestyle brand that sells apparel and related items designed for teens and young adults. In a wide-ranging interview we explore how to be remarkably relevant with GenZ customers. In particular we dig into crowd-s…
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Remarkable Retail Gets Active with Vuori's CEO Joe Kudla (E)
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Welcome to a special encore episode of the podcast, where we open up the back catalogue and share some of our favourite and most popular episodes that are worth a second (or perhaps your first) listen. Today we bring you our exclusive interview with Joe Kudla, CEO and Founder of Vuori, the fast-growing Southern California-inspired activewear brand.…
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LIVE FROM THE LEAD INNOVATION SUMMIT: What's New & Next in DTC featuring Simeon Siegel
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We kick-off Season 7 with an engaging conversation on the future of direct-to-consumer retail recorded live on stage at the Lead Innovation Summit in New York City earlier this month. Michael leads Steve--and now three time guest on the pod--Simeon Siegel, Managing Director & Senior Analyst at BMO Capital Markets in a wide-ranging discussion that t…
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It's Time to Get Serious About Transformation. Get Ready for Season 7 of the Remarkable Retail Podcast
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This is Steve Dennis, innovation & strategy consultant, keynote speaker and best-selling author of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption. Succession patriarch Logan Roy reminds us that it's one thing to be loved. It's another thing to get serious about the harsh realities we often face and to do the work we must to…
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Ulta's Remarkable Growth Story featuring Dave Kimbell, CEO (E)
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Welcome to a special encore episode of the podcast, where we open up the back catalogue and share some of our favourite and most popular episodes that are worth a second (or perhaps your first) listen. Today we bring you our exclusive interview with Dave Kimbell, CEO of beauty retailer Ulta. First, Steve gives us a powerful update on Ulta's perform…
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In our final episode of our sixth season we briefly share our mid-year highlights before dipping into the week in retail news, which includes the prospect of a UPS strike wreaking havoc on the world of e-commerce. Then we reflect on Overstock's fire sale scooping up of Bed, Bath & Beyond's intellectual property and how the Container Store and Dormi…
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Winner Sells All: Exploring the Amazon and Walmart Rivalry with Jason Del Rey
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Joining us in conversation about his just released new book Winner Sells All: Amazon, Walmart, and the Battle for Our Wallets is Jason Del Rey, the veteran business journalist who has spent a decade reporting on Amazon, Walmart, and how technology is transforming retail. We explore the evolution of the rivalry and how it's shaped the world of comme…
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Retail Transformation and the Need to Change (Almost) Everything with Wim Blaauw, Chief Digital Officer for the Inkga Group/IKEA
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As we continue our focus on global retail transformation we welcome Wim Blaauw, Chief Digital Officer for the Inkga Group/IKEA. In a wide-ranging discussion we explore the concept of human-centric technology innovation including the notion of responsible automation. We also discuss the Group's sustainability efforts, an accelerating commitment to d…
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When It All Clicks: Global Retail Innovation with Lego Group's Martin Urrutia
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In our final episode recorded live at the World Retail Congress in Barcelona our guest is Martin Urrutia, Global Head Retail Experience & Innovation for the Lego Group. Martin takes us inside the innovation process at one of the world's most beloved brands. He shares how Lego's process has evolved and how they incorporate customer insight, consumer…
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Is Work Working? A Remarkable Conversation with Seth Godin
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Renowned author, entrepreneur, and leadership teacher, Seth Godin returns to the podcast to discuss his incredibly timely and urgent new book:The Song of Significance: A New Manifesto for Teams. In a wide-ranging interview Seth challenges us to re-think the nature of work, asking are we going to engage in a race to the bottom, or a race to the top …
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What We (Still) Get Wrong About Physical Retail--And Why It Matters
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This week we go guest free to tackle some of the more pernicious misperceptions, missteps, and false narratives that continue to get in the way of retailers' making the strategic progress they so urgently need. As the Covid sales bump disappears and consumer demand wanes we will--as Warren Buffet famously said--"get to see who's been swimming naked…
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Putting Customers First, with Special Guest Martin Newman
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In our second episode recorded live at the World Retail Congress in Barcelona, our special guest is author and customer-centricity thought leader Martin Newman. While being customer-centric is a stated priority of most brands, many have a hard time delivering on the promise. Martin helps us understand the challenges and the essential building block…
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The Search for Transformative Leadership with Spencer Stuart's Sally Elliott
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We kick off a series of episodes recorded live in our pop-up studio at the World Retail Congress in Barcelona with Sally Elliott, Co-leader of the Global Retail Practice at Spencer Stuart, one of the world's leading executive search firms. Sally shares key lessons from her vast experience working with top retail Boards and teams around the globe on…
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