A true crime, paranormal, and other weird stuff podcast.
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Inside Tech Comm is a show for anyone interested in learning more about technical communication. It will also be of interest to those who are new to the field or career-switchers exploring creative ways to expand their horizon. You can write to me at insidetechcomm@gmail.com. I would love to hear from you.
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1
S5E9 Expert Tips for Effective Technical Editing with Kim Campbell
58:23
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Kim Campbell, who wears many hats, joins me on this latest episode to unlock the secrets behind effective technical editing. Kim and I explore the fundamentals of technical editing, highlighting its pivotal role in ensuring high standards and tailoring content for specific audiences. We dive into the growing necessity of human oversight amidst the …
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S5E8 Reimagining a Unified Content Experience for Customer Success with Scott Abel
1:05:09
1:05:09
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Unlock the secrets of a unified content experience for enhanced customer satisfaction with Scott Abel. Known as the Content Wrangler, Scott takes us through his journey from journalism to becoming a key player in content strategy. Ever wondered why customer experience is more than just a buzzword? We unpack its multifaceted nature, shining a light …
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S5E7 Enhancing Tech Writing Workflows with Markdown and AI with Christopher Ward
54:46
54:46
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Are traditional documentation formats holding you back? Join us as Christopher Ward offers a unique perspective on the future of technical communication. Discover how Markdown, with its straightforward syntax and open nature, can revolutionize the way technical writers and subject matter experts collaborate. Markdown simplifies collaboration by sep…
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S5E6 Using Collaborative Techniques for Prioritizing Content with Robert Mills
53:49
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As content creators, we are constantly at the edge of our seats as we try to juggle multiple content deliverables. How do we strategize and manage stakeholder expectations? Robert Mills, the founder of Fourth Wall Content, joins me with techniques and insights into collaborative content prioritization. With a journalism and content operations backg…
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S5E5 Mastering AI-enhanced Content Creation using Retrieval-Augmented Generation (RAG) with Manny Silva
51:06
51:06
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Can outdated training data and hallucinations in large language models (LLMs) hold back your AI projects? Manny Silva joins us to uncover Retrieval Augmented Generation (RAG), a technique that improves the output of LLMs. He shares practical insights with real-world applications that ensure AI-generated responses are accurate and contextually relev…
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S5E4 Mastering Project Management as Content Creators with Kieran Morgan
49:56
49:56
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Kieran Morgan and I connected to discuss how to manage projects and priorities as technical communicators, particularly in agile environments. With Kieran's vast experience in operations and governance, he shares strategies that can empower you as a writer to take charge of your workload without the luxury of dedicated project management support. F…
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S5E3 Regulated Content: Enhance Compliance and Collaboration with Quark Software
43:11
43:11
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Curious about the publishing requirements and nitty-gritty of regulated content? Just one compliance slip can mean lost time and dollars. Tune in to this episode to discover how Quark Software can help you cut costs and enhance your compliance, collaboration, and automation efforts. Richard Worrell and Emerson Welch from Quark Software join us for …
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S5E2 Innovative Tool To Keep Docs in Sync with Your Product with Manny Silva
46:16
46:16
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As technical communicators, this challenge most likely resonates with you -- how do you keep docs in sync with your product? In the words of Manny Silva, "When product updates are frequent and user expectations are high, maintaining accurate and up-to-date documentation isn’t just a necessity—it’s a competitive advantage." Manny proposes. Docs as T…
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S5E1 Redefining Note-Taking and the Art of Knowledge Organization with Jorge Arango
56:23
56:23
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The humble notes serve a larger purpose - be they a simple list, recipes, or essential information we jot down for later recall and planning. We sit down with Jorge Arango, the coauthor of Information Architecture for the Web and Beyond, to unlock the secrets of note-taking. Our first episode of the season with Jorge is more than a conversation; it…
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S4E11 Glimpse into the Future of Technical Writing with AI with Caity Cronkhite
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Prepare to step into the future of technical writing as we explore the ground-breaking intersection of AI and technical communication with Caity Cronkhite, CEO of GoodWords. As an entrepreneur and subject matter expert, Caity offers invaluable insights on how AI is revolutionizing the process of technical writing. While we touch upon the empowering…
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S4E10 Optimizing Visual Content in Technical Documentation with Daniel Foster
42:59
42:59
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Has your team decided to do away with visuals in product documentation? Or are you struggling to maintain visuals with the rapid and frequent pace of content updates? If so, then this episode is for you. Keeping up with a rapidly evolving tech landscape and maintaining relevant visual content can be daunting. But, the power of visuals can't be unde…
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S4E9 A Deep Dive into Universal Design and Accessible Content with Lindsey White
33:58
33:58
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Are you curious about simple ways to make your content universally accessible? Or perhaps you're keen to get a fresh perspective on understanding accessibility? Join us as Lindsey White, an accomplished technical writer, shares her in-depth insights and experiences from her stint managing a department website at Cornell University. We explore the s…
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S4E8 Redefining Content Creation with AI with Matt Thomas
43:16
43:16
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Ever wonder how AI tools can give you an edge in content creation? Join us as I chat with Matt Thomas, who has journeyed from the realm of technical writing to the world of copywriting and content creation. Unveiling the secrets of his craft, Matt shares how he brings innovation and brainstorming to the fore in copy creation. Get a glimpse of his c…
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S4E7 Bridging the Gap: How AI is Reshaping Technical Communication with Ryan Boettger
1:01:36
1:01:36
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Curious about the future of technical communication in the rapidly evolving AI landscape? Today's episode with our talented guest, Ryan Boettger, a distinguished professor and department chair at the University of North Texas, promises to enlighten you. Ryan is a ‘prompt engineer,’ someone who acts as the valuable link between AI and humans. From h…
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S4E6 Empathy and Innovation in the Age of AI and Remote Work
36:44
36:44
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How do you bridge the gap between technical complexity and business value while fostering a culture of empathy in the modern workplace? Join me for an insightful conversation in this crossover episode with Felicity Brand from Open Strategy Partners, as we tackle this question and more. We start by exploring the connection between technical communic…
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S4E5 Navigating the Future of AI-Driven Writing with Kathleen Majorsky
44:12
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The show notes for this episode were created with the help of Cohost AI from Buzzsprout. Ever wondered how networking and vulnerability can open doors to incredible writing opportunities? Join me as I chat with the incredibly talented Kathleen Majorsky, a writer who has recently forayed into user-testing of AI tools which is both inspiring and eye-…
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S4E4 AI and Tech Comm - Using ChatGPT Smartly to Enhance Your Career with Shaughn Kern
38:17
38:17
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Shaughn Kern, my nerdy friend, graces my latest episode. As a technical writer and a code geek, Shaughn has been experimenting with ChatGPT to simplify and automate mundane parts of his day-to-day. In this heart-to-heart conversation, Shaughn shares some great examples that any technical writer can use to move on from the mundane and get creative w…
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S4E3 AI Translation - Dos and Don'ts with Markus Seebauer
25:54
25:54
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As AI tools make their mark on every business function, there is an equal proportion of excitement and fear. In the midst of this chaos, it is imperative we take a step back and consider pointers from our translation expert on what AI can and cannot offer. AI may not be the magic pill after all, at least, for the translation industry. Let's dive in…
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S4E2 Content Research for Better UX with Erica Jorgensen
50:53
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In my latest episode with Erica, we dive into all things related to content research. If you are intrigued, then you are at the right place. We touch upon these questions for a deeper insight: What is content research? What types of content lend well to content research? How can you use content research to gain quick insights without costly AB expe…
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S4E1 Partner up with Artificial Intelligence (AI)
10:52
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Since late November 2022, ChatGPT has revolutionized the AI landscape. In this first episode of Season 4, I share the musings of my interactions with this magic tool. What is artificial intelligence? How does it work? How do we interact with it? How ChatGPT is helping me learn a new language. What are some pitfalls to consider as AI permeates every…
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S3E9 Smart Strategies for Saving Costs with Machine Translation and Going Global with Lisa Zarfl
36:27
36:27
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Lisa Zarfl comes from the beautiful city of Graz, Austria. I met Lisa at a conference, and her presentation on machine translations inspired me to bring her on the show. In this latest episode, we talk about all things translation. More specifically, machine translation (MT) and how it can help a business reach a global audience while saving costs.…
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S3E8 Through the Lens of a Scrum Master - Speak Up and Advocate for Yourself with Jennifer Savage
31:38
31:38
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I have been out of pocket for the summer visiting family in India and taking some time off. I hope you are having a safe and fun summer. I am happy to be back in the saddle... In this latest episode, I chat with Jennifer Savage, a Scrum Master at FinThrive. Since Jennifer was a technical writer back in the day, she has some great nuggets to share o…
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S3E7: Documentation is your Frontline Defense - Find Out How with Caity Cronkhite
46:49
46:49
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Have you ever thought of documentation being sexy? Probably not. Caity Cronkhite argues otherwise. She wholeheartedly believes documentation is sexy. She shares excellent advice for companies and writers to embrace this low-hanging fruit that can get excellent dividends if executed correctly. What did our conversation touch upon? Caity's journey fr…
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S3E6: Embrace Discomfort and Challenge the Status Quo for Advocacy and Visibility with Swapnil Ogale
55:06
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In this tete-a-tete, Swapnil Ogale shares with us the evolution of technical communication in Australia, especially since the pandemic. Until recently, there was little to no awareness of technical communication at many companies. Swapnil took it upon himself to become the voice of the field, create awareness, and advocate for its adoption and impa…
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S3E5 Delighting Your Customers - How to Craft Meaningful UX as a Content Developer with Ellyn Hassell
1:03:17
1:03:17
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Ellyn Hassell says, "I want to delight the customer, I want to make sure that I'm doing everything that I can to make this a really amazing experience, help them get their job done, move through the task, and move on." In this heart-to-heart conversation, Ellyn shares with us her experience and insights to create a delightful experience for the cus…
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S3E4 Through the Lens of QA and Project Management - Discussion on Why Writers Matter! with Tejasvi Patil
42:34
42:34
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In this episode, we explore how content is created, consumed and distributed at an offshore service-based company. Tejasvi Patil shares with us her journey from QA into project management. Tejasvi shines a light on what successful content creation looks like on her team, and the pitfalls of inadequate documentation. Some topics that we touched upon…
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S3E3 Through the Lens of a Product Manager - Discussion on Why Writers Matter! with Bill Glynn
48:56
48:56
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In this episode, Bill Glynn shares with us some interesting insights on his background as a product manager, and what collaboration looks like from his perspective. We dive into these questions to understand the big picture and what is at stake: What is product management in a broad sense? What are the ways in which product managers and technical c…
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S3E2 Through the Lens of a UX Designer - Discussion on Why Writers Matter! with Matt Rife
37:41
37:41
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In this quick chat with Matt, we talk about Matt's background and his eventual journey into UX design. Matt works very closely with UX writers, and my goal is to spotlight what that partnership looks like. We talk about the benefits of that partnership and the challenges when writers are not at the table. Some of the questions we discuss: What was …
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S3E1 Discovering the Benefits of Academia and Corporate Partnership with Kim Campbell
54:21
54:21
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We are launching Season 3 with a very special episode. In this interview with Kim Campbell, I embark on a journey to understand how academia is preparing the next generation of technical communicators. My aim is to spotlight how the Department of Technical Communication at the University of North Texas, in particular, is collaborating with the prac…
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S2E6 Roadmap to API Writing: Strategies for Success with Robert Delwood
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45:50
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In this final episode of Season 2, Robert Delwood, a former NASA engineer, sheds light on how technical writers can pivot to API writing. It is a special skillset and mindset. Listen to this exclusive episode to find out how you can acquire this skill and make it in this high-in-demand career. Per the website programmableweb.com, approximately 2000…
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S2E5 Tips to Sharpen your Job-Searching Skills: Gems from a Recruiter with Olivia Farmer
1:07:11
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Somebody has aptly said that "looking for a job is like dating". When you are looking for the perfect job opportunity, the process can be daunting. In this scenario, the recruiter or the talent acquisition manager can be your friend. In this heart-to-heart conversation, Olivia Farmer shares with us the "behind the scenes" of hiring the right talent…
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S2E4 Don't Quit, Pivot with Denise Kadilak
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36:53
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Denise Kadilak says "show that you've got knowledge about the field and that you are self-motivated, and you're willing to pivot, embrace change. If you can demonstrate that in any way on your resume. That's always going to be a big win." We talk about what to do in an interview and what not to in this fun and fast-paced conversation. Tune in if yo…
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S2E3 Interview for Success: A Hiring Manager Perspective with David Owens
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Staying with the theme of Job Search and Career Advancement, David Owens dives deep to give us a hiring manager's perspective on what he looks for in a tech comm candidate for his team. If you think tech comm is all about writing manuals in a silo, then this interview may just open your eyes. The field is fast evolving if you have not noticed, and …
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S2E2 Acing That Job Interview with Jack Molisani
31:42
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In the first episode, Jack Molisani and I talked about how to spruce up your resume. We continue our conversation to discover how to interview for success. Landing that next gig depends as much on your attitude and experience as it does on how you present yourself at the interview. Jack Molisani shares secrets about how to be a hit at a content int…
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S2E1 Recruiter Tips for a Killer Resume with Jack Molisani
43:36
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Season 2 - Job Search and Career Advancement Aren't we always looking for those amazing tips that can improve our chances of getting our next big gig? It all starts with that critical document - the resume. In this debut episode of Season 2, Jack Molisani shares some great insights into the dos and don'ts of things to put on your resume. Some thing…
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My biggest supporter and life partner, Iqbal Mutabanna, decided to interview me for the last episode of Season 1. So here I am in a candid conversation, sharing my professional journey with you. We will pivot in Season 2 that launches in the second week of August. Stay tuned. Thank you for your support and I hope you enjoy my episode :)…
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S1E12 Finding Content Gigs at Nonprofits with Tina Davis
41:07
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Tina Davis, CSM has done a little bit of everything - from teaching dance, working as a television editor to being an entrepreneur. Like many of us, she chanced upon the field of technical writing. Tina sought out the best education opportunity to put her on a road to success - and success she did find in her second career of choice. In this episod…
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S1E11 How to Build a "Think Forward, Move Forward" Mindset with Laurel Beason
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Laurel Beason has covered the journey from journalism to technical writing, and everything in between. If you are new to the field and would like to find out how you can move forward with the "think-forward" mindset, then tune in. In this episode, we chat about: The transferable skills that you can leverage to transition from journalism to technica…
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S1E10 From Foreign Shores to the Land of Opportunities with Sree Pattabiraman
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Sree Pattabiraman's journey is one of exciting twists and turns. She graduated with a degree in commerce but found her first break in technical writing. Today, Sree is a rising leader in the field of technical communication. She is a DITA guru, a speaker at several events, and a role model to anyone who wants to make it in the field. Sree shares he…
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S1E9 Writing for the "Mind of the Era" with Altaf Tyrewala
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This space does little justice to the guest I am about to introduce. But here it is... Altaf Tyrewala is the author of the critically acclaimed books, No God in Sight and Engglishhh: Fictional Dispatches from a Hyperreal Nation. He has also edited the crime-fiction collection, Mumbai Noir. Altaf's works have been published and anthologized worldwid…
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S1E8 Switching Careers - Tips to make effective decisions with Teresa Nguyen
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Teresa Nguyen has navigated the fields of journalism and tech comm in the not-so-distant past. She currently practices UX research. In this episode, Teresa shares some amazing insights on how she leveraged her transferable skills and the common "through-line" of human experience to weave through these intersecting fields. Guest Bio https://www.link…
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69. Peace Out. Ride the Lightning. The Porco Murder and Fred and Rosemary West
56:55
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Hi friends! It's been a while but your girls are back and better than ever! Well.... we're back at least and we've missed you all. Do you want to hear about Sandy needing more friends and how Sarah eats her chicken nuggets? Then dive on in! But if you want to skip that, we start the stories at 9:50. Sandy's Corner kicks it off with a Laci Peterson …
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S1E7 How do you "trim the fat" from writing with Ron Gardner
34:04
34:04
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Ron Gardner pursued a degree in agricultural journalism, but "fell" into technical writing. Ron shares how his background in journalism, some sprinkling of "schmoozing", and bootstrapping have contributed to his long and successful career in technical communication. Ron also talks about the inverted pyramid to "trim the fat" from your writing. Now,…
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S1E6 Audience versus User - Why the difference matters! with Timothy Ponce
40:23
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Timothy suggests that no matter what profession you belong to, you are doing technical writing at some level. Drawing from this philosophy, he shares an interesting perspective on how his nursing students became invested in tech comm after taking an introductory tech comm course. Understanding the nuanced difference between audience and user can be…
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S1E5 How can technical writers help big business with Steve Wiseman
39:58
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I happened to attend a webinar of Steve Wiseman, titled "Beyond the Publication - Bringing the World of Technical Communication and Enterprise Content Strategy Together". In this webinar, Steve discusses what content strategy is, the relationship between content strategy and helping organizations scale, and how the technical communication content c…
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S1E4 Technical writing is the inverse of creative writing - How and Why? with Faith Peralta
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Faith had long been seeking a stable opportunity that would pay the bills. But in doing so, she found a career that she loves. She discovered that this field satiates many facets of her personality - all in one job. How many of us can say that? Faith also shares an interesting perspective on why she thinks technical writing is the inverse of creati…
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S1E2 How to resolve conflicts to become a better leader with Beth Allphin
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Beth Allphin was on a path to an accounting degree when tech comm appeared on her radar. While still in college, Beth got her first gig to do some editing work on the side. As they say, one thing led to another, and Beth found herself in a tech comm role. She has had a long inning in this career as she has worn both hats - that of an individual con…
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S1E3 Getting your first gig with Addison Kliewer
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Addison Kliewer grew up in a family of technical writers. However, this field was not his first choice. As luck would have it though, Addison graduated with a degree in tech comm. He put his portfolio to good use to find his first gig and he is rocking it. If you are a student or a recent graduate trying to launch your career as a technical communi…
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S1E1 Pitching your value to C-suite executives with Agnes Crentsil
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Agnes Crentsil believes "language is access". By applying this mantra, Agnes has managed to establish a long and successful career in the field of technical communications. Agnes provides some invaluable tips on how you, as a technical writer, can provide value to the business and build successful connections with the C-suite executives. Guest Bio …
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68. Twisted Tea: Crimes With a Twist
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This week we talk forever and ever and don't start talking crime until minute 10 but make sure to listen to the whole shebang if you're a Patreon donor for an important message. We kick off this week's episode with a new segment: Sandy's Corner. This week on SC, Sandy chats about her thoughts on the new Night Stalker documentary on Netflix. Sarah f…
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