show episodes
 
At Inspiring Change we help our clients to implement sustainable change and drive business performance by putting their people first. We do that by focusing on strategic internal communications, employee engagement and leadership. And that's why we set up this podcast. Hosted by Scott McInnes, we talk to our guests about the impact of what we do in the real-world, to hear their great stories and examples of best-practice and, most importantly, to share some really practical advice and insigh ...
 
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show series
 
Launching a brand new internal comms platform is a lot of work, but work worth doing. But imagine launching one during a pandemic. . . in healthcare. That's what Lori Stewart and the communications team at Ohio State University Wexner Medical Center faced this past Spring with the launch of HealthBeat Hub.…
 
"Internal communications is a much underutilised tool and it’s so critically important." A marketeer by trade, James worked as CEO and CMO in a number of large multinationals including fashion brand Anthropology, VisitLondon and Selfridges, where he oversaw the incredible turnaround of that business in the early noughties. Buying Springwise – a glo…
 
Brendan didn’t come from training or HR but started in advertising and marketing – but it was ‘why do people do what they do?’ that fascinated him. Coming from a competitive sailing background he saw the power of chemistry and leadership when it came to bringing together teams. He started SeachangeNow in 2006 to help leaders to be the most effectiv…
 
Coming from backgrounds in workplace relations and global marketing, David Macleod and Nita Clarke seemed like the perfect team to undertake a research project on behalf of Peter Mandelsen, the then UK Secretary of State. They knew there was a better way to improve productivity in the UK workforce In 2009, David Macleod and Nita Clarke published th…
 
Rita Zonius is the director of The Enterprise Social Engineer and former head of internal digital communications for ANZ. Based in Melbourne, Australia, she joined the podcast to talk about the five steps leaders can take as we reset and think about performance differently during the current health crisis and (just as important) after it subsides. …
 
2.30 – People and leaders in times of change – 4.40 – The impact on how leaders lead? – 5.40 – Key stages of crisis leadership – 8.30 – Flexing leadership styles – 10.15 – Reflecting and self-awareness - 12.15 – Firefighting the ‘urgent-important’ – 15.00 – Good leadership is about direction and energy – 17.40 – We need to challenge assumptions mor…
 
2.40 – A bit about Carole Ann – 6.00 – I am Here – 12.00 – The power of values – 13.40 – Conscious leadership and the rise of the mental health agenda – 15.00 – Looking after your staff is just good business - 17.00 – We’ve learned a lot about leadership from Covid – 21.05 – How do leaders create safe team cultures – 27.00 – Tools to help build res…
 
For the past few months, I've been doing a live show with Rachel Miller from All Things IC called "Spin The Wheel." And we've been spinning the wheel on internal comms every week. Episode 7 was focused on building an investment in internal comms. I thought podcast listeners would enjoy the conversation. If you'd like to watch this episode or any of…
 
I first met Kristin Graham at Amazon's first-ever summit of their own internal communicators. I sat in on her session last February and knew I wanted to get her on the podcast. Then the pandemic hit but we did finally get it recorded. This is a different episode because we though it would be fun to go live for the interview. You can find the origin…
 
3.20 – A bit about Katie, Chuck and Mike – 6.50 – Ambiguity, uncertainty, precariousness and progress – 8.40 – Friction in our future plans. 11.40 – New constants will have an impact on workplaces – 14.55 – Companies that are truly values led will thrive – 16.00 – The rise in employee activism – 18.00 – Building stronger cultures in remote workforc…
 
So much can change in six months. When Chris Berger first appeared on the podcast, coronavirus wasn't even a whisper. Listen to this episode and hear Chris talk about how COVID-19 presented the greatest comms challenge of his career. And how they handled corporate messaging when news and advice was changing all the time across state lines. And Chri…
 
2.00 - A bit on Ryan’s backstory – 12.50 – A life changing plane crash – 14.45 – ‘Things happen for a reason’, right? – 16.40 – Why are people resistant to change? – 18.40 – We spend a lot of time worrying about things we can’t control - 20.00 – Ryan’s checklist for navigating change – 22.30 – Step One - Gratitude – 25.00 – Step Two - Confidence – …
 
This is a difficult time for many. But even that even come close to the challenges that people are facing during the pandemic. For some, there are new challenges. For others, these challenges are simply exacerbated. I invited Dr. Leeno Karumanchery on to try and help make sense of all of it for us. He's the Chief Diversity Officer at MESH/Diversity…
 
1.47 - A bit on Aisling's career – 5.00 – Culture in retail banking – 9.50 – Culture and collaboration through co-working – 11.30 – What’s a leaders role in driving great culture – 13.50 – A leader’s language is key - 17.00 – Leaders’ roles in driving customer experience – 20.00 – Values, behaviours and recognition are key – 22.30 – Maintaining mot…
 
In the pandemic, the world is recognizing and celebrating the dedication and sacrifices of those medical professionals on the frontline. And while they might not be treating patients, healthcare communications pros like Paul Baltes are also going above and beyond. As the director of communications for Nebraska Medicine, listen to Paul share how the…
 
Imagine around the same time a brand new company has formed (out of an old company) and then a pandemic hits. That's what Susan Cleveland and the team at Trane Technologies spent their March doing. Listen to their experiences of communicating during the health crisis and how a brand new internal comms platform - ClimateZone - became an invaluable r…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 2.40 - A delve into Jane’s background – 4.42 – The remote working trap – what is it? - 5.10 - The three pillars of culture – what we believe; how we behave; and what we use – 6.50 – What are leaders doing differently? – 9.00 – How can leaders support teams emotionally?– 10.30 –…
 
During the COVID-19 crisis, we know that employees want to hear from the experts over anyone else, including doctors. That's why I invited my friend Dr. Randy Sharma, aka The Rock Doc, to share what he's experiencing on the front lines of the pandemic, as well as advice for those feeling isolated during this strange time.…
 
Just this week, Edelman released its Trust Barometer Special related to COVID-19 and it's both important and inspiring for communicators to listen to. Joining the podcast is Tamara Rodman, Executive Vice President of their Employee Experience practice. We discuss the 8 key findings from the report that impact communicators. You can get the full rep…
 
Southern Company Gas wanted to stand out in their industry and upgrade and update the employee experience. To deepen the connection between the employees and the business, the company launched FUEL - their workforce communication platform. Listen to J.P. Salman, director of internal communications and creative services, talk about the early success…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 3.30 - Will’s background – 6.20 – 'Culture Shock' – why write a book on culture? – 9.30 - The power of purpose and meaning – 11.20 – Running businesses as democracies, leadership and changing organisations – 13.20 – Looking to your people for answers is powerful – 17.30 –The ro…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 1.20 - A delve into Mary’s background – 7.40 – What makes a great people leader? – 9.30 - The power of diversity in work – 13.00 –The key role of leaders during change - 16.05 – Trust is key – 16.30 – Celebrate achievements (and failures!) honestly – 17.36 – People can grow thr…
 
Last podcast episode for 2019 In October we ran a live event in partnership with AIB. Entitled 'Exploring the Power of Purpose', Pedro Angulo, AIB's Head of Leadership Development, opened the event with an exploration and explanation of the purpose journey AIB has been on over the past few months. ​Scott then hosted a panel discussion with a number…
 
A common theme in communications is about internal going external and external coming internal. But this is a unique case from Extreme Networks where their internal comms platform is being used to communicate and connect an external partner network - and the same platform is used to connect employees. Mitch Reyes is part of the marketing team who h…
 
Internal communicators who are looking to be more efficient with their time but continue to build creative content would be wise to listen to Allison Nelik, VP of Internal Communications at MSCI. On this episode of Culture, Comms & Cocktails, Allison shares how they've streamlined their internal communication efforts, all the while publishing impor…
 
When many think of internal communications, we think of large corporations. And that's true. But also non-profits make investments in keeping employees in the know, too. Amy Hadsock is the Senior Director of News Channels for the American Cancer Society and she shares how ACS2Go has changed internal comms for the good there.…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 2.30 - A delve into John’s background – 8.10 – What is Tone of Voice? – 10.35 - TOV and internal comms – 11.30 – Tone of Voice, culture and customer experience – 13.10 – Connecting internal and external voice in WHSmith – 15.30 – Closing the gap between the spoken and written w…
 
I've been connected on LInkedIn with Chris Berger for a few years now, and that included his time at Walmart to now being the Assistant Vice President of Corporate Communications at Atrium Health. Listen to hear about his strategy when it comes to leading the employee advocacy charge at Atrium, but he also shares additional insights into Teal Insid…
 
CSG heard from employees that employee communications needed more buzz. . . and so Kyla Shea, global communication strategist, and the CSG communications team delivered The Buzz this year. It's their one true global internal communications platform that sends relevant personalized news where employees are - whether that's on the web or on their pho…
 
Delphi Technologies has been through a lot of changes in the past few years. And thankfully, Charlotte Riss, global internal communications manager, has been there leading the charge. Listen to her stories about wading through a company split and welcoming new CEOs, along with some of the communication challenges and opportunities with each.…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 2.00 - A bit about Orlaith – 4.00 – How people feel during transformation is key – 5.40 - What makes a great leader – ‘emotional intelligence and authenticity’ – 7.05 – The impact of leaders of customer experience – 10.20 – Defining mission, vision, values and purpose isn’t eno…
 
It was a lot of fun working with Melissa Murray and the team at CP on implementing CP XChange, the company's primary internal communication platform. Being a 100+ year-old railway company, you can imagine some of the communication challenges they face. Union workforce. Workers away from computers and traditional access. Spread out over thousands of…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 2.40 - A bit about Gavin – 6.30 – Leadership through climbing – 8.45 - Mindfulness, mental health and getting off the grid – 11.50 – What makes a great leader – ‘know thyself’ – 15.10 – The changing focus on Mountain Guide training – 17.40 – Managing the psychology of men and w…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 2.20 - A bit about Joyce – 7.50 – What makes a leader a great leader – 12.15 - Are leaders born or made – 18.50 – Career playgrounds and lateral moves – 19.50 – The role of L&D in creating great cultures – 20.45 – Culture is a big focus in Irish Financial Services – 22.46 – L&D…
 
This summer, SocialChorus shared the 2019 Internal Communicator Index, a new study that sheds some light on a few new IC trends and data points. Sonia Fiorenza, the VP of Communications & Engagement at SocialChorus, talks about why communicators should be paying attention, in addition to some of her own thoughts on the profession.…
 
While at IABC World Conference this week, I spoke with Michael Nord, Client Relations Director at The Fifth Business and member of IABC's International Executive Board (IEB). No matter where we meet, I always enjoy conversations with Michael and hope you enjoy this one about his volunteer commitment to IABC and his journey along the way.…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 3.20 - A bit about Josh and his background – 8.57 – Josh’s consulting and speaking roles – 10.37 – A bit on the book – 14.30 – Step 1 – ‘What are you best at?’ – 16.40 – We have lots of negative thoughts – 19.25 – Step 2 – What’s your tingly feeling – 22.10 – Purpose, engagemen…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 2.10 - A bit about Margot and her background – 4.50 – What makes a leader a great leader? – 6.40 – Bringing your whole self to work – 7.40 – The role of diversity in the workplace – 10.30 – Creating the right conditions for D&I success – 12.40 – Things leaders can do to create …
 
I thought it would be a good idea to interview communicators who were at this year's FutureComms event in New York City. And while it might have a been a good idea, I only had time to interview one. Listen to Joey Nord, director of corporate communications, at Ciox Health share her experiences in year 1 of using a new internal communications platfo…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 2.30 - A bit about Denis and his career – 5.35 – Creating a focus on Leadership development - 9.50 –What makes a leader a great leader? – 14.30 – The importance of humility – 16.30 – Inclusive leadership and creating more diverse leaders - 22.25 – Organisations can benefit sign…
 
How does your company communicate during acquisitions? Listen to Lindsay Williams, the director of digital communications at AccentCare, talk about how their internal communications platform is critical to bringing in these new employees. She also has great advice for internal communicators who get hung up on things being "perfect."…
 
** IF YOU'VE ENJOYED THIS, PLEASE LEAVE A SHORT REVIEW. THANK YOU :-)** 1.50 – Julie’s start in life, the family business and supporting Irish businesses – 4.40 – What does Enterprise Ireland’s support look like? – 5.13 – Supporting clients through leadership development – 6.30 – The challenges of Brexit for business – 8.30 – What makes a great lea…
 
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