))
Technology Services Success is sponsored by CompTIA’s Technology Lifecycle Services Community which provides a forum for business executives to discuss commonality within the technology service industry. This collaborative group engages in thought leadership which drives industry-specific education/tools and promotes innovation and business excellence in the service industry. If you’re not already part of the CompTIA Technology Lifecycle Services community, join here (https://bit.ly/2P7bQtx) ...
…
continue reading
1
CompTIA Breaking Barriers with CompTIA's Managed Services Community
CompTIA's Managed Service Community
Join the Managed Services Community as we talk to experts and peers to help break barriers in your business. We’ll talk about ways to improve your business operations, new services and solutions, how to capitalize on opportunities and find that next million. If you’re not already part of the CompTIA Managed Services Community, join here (https://bit.ly/2JbURST) to support the managed IT services industry through the promotion of best practices, the development of tools and templates and the ...
…
continue reading
Amy Babinchak, Harbor Computing Services, and Eric Anthony, Solar Winds MSP, of the CompTIA Managed Services EC share how focusing on value-add services that support your clients’ needs is the best path for growth, agility, and longevity. Learn from their experience and practical examples of situations that would cause a challenge for an MSP not fo…
…
continue reading
Listen in as Gary Bixler, VP Global Member Communities at CompTIA introduces you to the newest podcast from CompTIA's communities and councils: the Biz Tech Podcast. This podcast series focuses on the business of technology and CompTIA Corporate Membership. From casual conversations, detailed strategies and steps for success, listen in as we hear f…
…
continue reading
Listen in as Gary Bixler, VP Global Member Communities at CompTIA introduces you to the newest podcast from CompTIA's communities and councils: the Biz Tech Podcast. This podcast series focuses on the business of technology and CompTIA Corporate Membership. From casual conversations, detailed strategies and steps for success, listen in as we hear f…
…
continue reading
The strength of your relationships with your customers, suppliers, and partners is key to survival. Now those relationships have been tested. How have you fared? CompTIA’s Managed Services Community is pleased to share the insights of five of your MSP peers as moderator Shannon Mayer leads a discussion on what the last month has exposed in our busi…
…
continue reading
Dr. Deanna Spoto, PsyD, joins Managed Services Community Chair Corey Kirkendoll to discuss the unique challenges facing small business owners supporting their clients, employees, and families in a time when we all need support. They discuss how to recognize symptoms of being overwhelmed, allowing yourself to ask for help, how to talk with your kids…
…
continue reading
By CompTIA's Managed Service Community
…
continue reading
By CompTIA's MS Community
…
continue reading
The practice that makes 5K Technical Services most unique has more to do with conversation than technical prowess. Each employee calls three customers regularly to check in and offer support. “Everybody in the company is customer ambassador,” said Corey Kirkendoll, President and CEO at 5K Technical Services. “We have nontechnical people calling peo…
…
continue reading
Breaking Barriers is proud to present our new MSP Spotlight. In this series, Community Director Miles Jobgen talks with MSPs of all sizes to probe them with the same questions about their culture, successes, challenges and desires for the industry. Michael Goldstein of LAN Infotech joins Jobgen in this episode to discuss their focus on customer sat…
…
continue reading
Can you find good employees playing recreational volleyball or killing zombies? In this episode of Breaking Barriers, Jason Brunt of e3 Technologies, Steve Alexander of MSP-Ignite and Miles Jobgen of CompTIA talk about creating an intentional culture, and how Brunt’s personal experience with ADD and dyslexia helped him shape the way he looks for ta…
…
continue reading
1
Virtual Hallway Chat turned Podcast - Get What You Pay For - Vendor Contract & Agreement Audit Best Practices
In this episode of Breaking Barriers, we sit in on a live Virtual Hallway Chat with members of CompTIA’s Managed Services Community. Hosted by Charles Love and Joshua Smith, this episode includes ways to automate your invoicing without losing control and new ideas to make sure that you’re getting what you pay for. Listen for pro tips on making the …
…
continue reading
Learn about the power of network management for MSPs and why it’s important to “keep the beer cold” for your clients in this episode of Breaking Barriers from CompTIA’s Managed Services Community. Community Chair Charles Love talks with Auvik’s Alex Hoff about ways to build a scalable managed service practice, networking for MSPs and ways MSPs can …
…
continue reading
The average ransomware attack costs $4,300 dollars and companies pay 10 times that much in downtime, says Datto’s Rob Rae in this episode of Breaking Barriers. He sits down with Cisco’s Amy Hodge, who is vice chair of the Managed Services Community, to talk about Datto’s 2018 State of the Channel Ransomware Report. “The ransomware report is a tool …
…
continue reading
You must understand the breakdown of your costs, services and delivery so that you know how much to charge people, says Vince Tinnirello of Anchor Network Solutions in this episode of Breaking Barriers. It’s one of many tips he offers during this talk with Managed Services Community leader Lisa Person. During the episode, they discuss two core conc…
…
continue reading
Kathy Kacher is the award-winning creator of a work-from-home software that helps people manage remote workers. In this episode of Technology Services Success, she talks with Technology Lifecycle Services Community (TLS) vice chair Sue Krautbauer about strategies to attract the new collar worker and why flexibility is the key to everything you do —…
…
continue reading
How do you know what you’re getting and how do you know what you’re paying for? In this episode of Breaking Barriers, managed services experts Charles Love and Joshua Smith talk about how to identify invoice oversights and get the most out of your vendor invoices. “How do we get what we’re paying for and ensure we’re leveraging it properly?” Smith …
…
continue reading
You must understand the breakdown of your costs, services and delivery so that you know how much to charge people, says Vince Tinnirello of Anchor Network Solutions in this episode of Breaking Barriers. It’s one of many tips he offers during this talk with Managed Services Community leader Lisa Person. During the episode, they discuss two core conc…
…
continue reading
What are the steps to implementing ongoing services and support? In this episode of Technology Services Success, implementation expert Ryan Lee talks with Colleen Payne, owner of UACSI and board member of CompTIA’s Technology Lifecycle Services Community, about all the back and forth it takes to bring in new systems and to create and configure new …
…
continue reading
In this episode of Breaking Barriers, Martin Tracey talks with CompTIA’s Managed Services Community manager Lisa Person about offering unified communications as a service (UCAAS). As a master solution provider in the premise and UCASS space, the CEO of LANtelligence offers his insight on how to get into unified communications as a service, and shar…
…
continue reading
Blockchain is powerful because there’s no centralized infrastructure that controls it. Community Manager Lisa Person talks with technology writer and senior editor at Fixate IO Christopher Tozzi about the power of blockchain and how MSPs can get into the game. In this episode of Breaking Barriers, a podcast from CompTIA’s Managed Services Community…
…
continue reading
One of the easiest ways to expand your monitoring management business is to grow on contract, said Gerald Boyd Jr. of DB Consulting Group. “Everybody in the organization is in business development, so when you’re out in the field hearing about things, that leads to organic growth without spending months trying to bid and win it,” Boyd said in this …
…
continue reading
According to CompTIA’s new State of the Industry report, the Internet of Things (IoT) is the most popular of the emerging technologies, and the one most MSPs have a familiarity with. In this episode of “Breaking Barriers with the Managed Services Community,” community leader Lisa Person talks with David Schwartz, author of the white paper “What to …
…
continue reading
