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Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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Hi! My name is Edward Fox. I own a Digital Marketing & Advertising Agency. Creating Your Advantage is for entrepreneurs who are building customer-centric businesses. Support this podcast: https://podcasters.spotify.com/pod/show/edward-fox/support
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Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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Master The Inbox is THE podcast for course creators, coaches and consultants who want to know how to use email marketing to nurture and convert their audience in a non-spammy, non-bullshit BUT data driven approach. You will learn about hands-on strategies and insider secrets to authentically engage your audience, craft powerful marketing emails, and turn your subscribers into loyal customers with a customer-centric approach.
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The Chemical Show: Executive Interviews on Leadership, Sustainability, Supply Chain, Digitization, Customer Centricity and more and key trends
Victoria Meyer
Welcome to The Chemical Show™, where chemicals mean business. Featuring interviews with industry executives, you’ll hear about the key trends impacting chemicals and plastics today: growth, sustainability, innovation, business transformation, digitalization, supply chain, talent, strategic marketing, customer experience and much more. Episodes are published every Tuesday. Hosted by industry veteran Victoria Meyer, The Chemical Show brings you the latest insights into the industry. You will h ...
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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Every #SaaS company plays for high stakes, but what does it take to dominate the market right now? 🚀 Look no further than Paris Talks Marketing - the ultimate podcast for SaaS marketers, entrepreneurs, and business owners. Hosted by Paris Childress, we’re featuring deep dives into the latest industry trends with the top SaaS B2B founders and marketing leaders who reveal what it takes to succeed in B2B SaaS marketing. Join us as we share insights on testing new tactics and uncovering the late ...
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Internationally-Acclaimed Business Coach, Entrepreneur Mentor, Customer Retention Specialist, Book Publisher, and Podcaster
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, a global design and strategy consultancy. frog is part of Capgemini Invent. www.frog.co
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Welcome to Personetics’ Banking on Innovation podcast, where banking leaders driving customer-centric Innovation to share their stories and reveal their insights on how financial data-driven personalization impacts business results and banking customers’ financial wellbeing. Hosted by Jody Bhagat, President of Americas at Personetics, the biweekly podcast helps executives in banks, fintechs and banking providers consider how to lead customer-driven Innovation in their own organizations. Gues ...
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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...
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This podcast is about leadership, authenticity and courage. Every episode is a personal development experience showing you how you can transform yourself and thus transform those around you and ultimately the organisation within which you work. Take a stand, choose a value - accountability, one-team, customer-centric, and many more - and come away with insights and practical tips on what it takes to authentically live that day-to-day. Many people and organisations hold these values, but don’ ...
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"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC
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Host Scott Nagel interviews leaders and influencers as they provide candid insights into Customer Experience - one podcast at a time.
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With a focus on Central Eastern Europe (CEE), we discuss local and global trends in Customer (CX) and Employee (EX) Experience. Real tips, real experiences from real professionals! Helping you to be what you should be!
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. 🎬Subscribe here and on YouTube youtube.com/@cxpassport🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their ...
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Advantech offers comprehensive system integration, hardware, software, customer-centric design services, embedded systems, automation products, and global logistics support
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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About G ...
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Life can be uncertain at times and throw challenges that can put one’s plans off-track. But deep inside, we all have a strong spirit to bounce back and win over any challenges that come our way. In this podcast series, we discover stories of unsung heroes from different walks of life as they talk about their journeys of achieving life goals, overcoming challenges and bouncing back from uncertainties. Each episode and story brings you life guiding lessons that you would not want to miss. So, ...
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Podcast by AllSight
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Brian Lofrumento reveals everything you need to go from wantrepreneur – or someone who WANTS to own their own business – to a money-making, action-taking entrepreneur. Discover exactly how to start a business and build a raving audience of fans and customers who want to buy your stuff, and learn exactly how to best serve your customers and clients by building a customer-centric line of products and services. Brian has built multiple six-figure businesses, including a six-figure SEO agency at ...
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Crafted to enhance the strategic acumen of ambitious managers leaders and consultants who want more impact on business transformation. Every epsiode is prepared by CEO of CXO Transform - Rob Llewellyn. This podcast is meticulously designed to bolster the strategic insight of driven managers, leaders, and consultants who aspire to exert a greater influence on business transformation. It serves as a rich resource for those looking to deepen their understanding of the complexities of changing b ...
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How will AI change management? What is customer-centricity? When should you climb down from the top of the business mountain? In ManagementCast, IMD Podcast Producer JohnJo Devlin, finds the answers to these questions, and more, through interviews with the brightest minds in the business universe. For 75 years IMD professors have transformed the worlds leading brands. In each episode, the faculty pass on the attitudes, ideas, and strategies that underpin successful companies; as well as some ...
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Connecticut is home to some iconic brands doing powerful work in user and customer experience. On CTX Podcast, Katie Lukas showcases some of the local leaders in UX and CX who are forging strong customer-focused experiences in a variety of industries. We discuss these companies’ investments in becoming customer-centric, current initiatives, and what it’s like doing this work in Connecticut. Upcoming episodes include practitioners from the CT UXPA, LEGO, Travelers, Cigna, UConn Health, Nassau ...
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Keynote speaker & inspirator on customer centricity in a digital world. Author of When Digital becomes Human, Conversation Manager/Company.
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie Cottenjé
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly under ...
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An original podcast from T-Mobile for Business and iHeartRadio, Jonathan Strickland connects with the world’s most unconventional thinkers, the leaders at the intersection of technology and business, to understand how they continue to thrive in a world of complex organizations and lightning-fast technology. How do these executives innovate and enable change, both inside and outside their companies, and what are they looking forward to tackling next? Let’s find out…
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"This Is CX" is a discussion about all-things "customer experience", hosted by two guys (Mike Manfredo and Paul Hagen) that want to help people understand what customer experience is and how it can be done in a way that creates real value. We will share personal experiences and best practices, in our hope to make the world a little more customer-centric.
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The Cloud Wars franchise, part of the Acceleration Economy Network, analyzes the major cloud vendors from the perspective of business customers. In Cloud Wars Live, Bob Evans talks with both sides about these profoundly transformative technologies, and with monthly All-Star guests from across the business community about the trends impacting how the world lives, works, plays, and dreams. Visit https://accelerationeconomy.com/category/cloud-wars/ for more.
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Learn how the top brands wow customers through production-first engineering. On this podcast you will find the tactics, methodologies, and metrics used to drive customer value by the engineering leaders actually doing it. Join Rookout CTO, Liran Haimovitch as he explores how customer-centric brands approach engineering to create a competitive advantage; with interviews covering topics such as automation, issue resolution, team structure, DevOps, and more.
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A weekly look at the stories making waves across the marketing industry featuring discussions with newsmakers and Ad Age reporters.
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Exploring the observability side of software development.
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ITSPmagazine Podcast Network Broadcasting Ideas. Connecting Minds. A Modern Innovative Multi-Media Platform. A Globale Space Where Intellectual Exchange Is Encouraged. Musing on: Technology | Cybersecurity | Society & Culture | Business | Space | Science | Leadership | Environment | Healthcare & Wellness | Storytelling & Storytellers | Artificial Intelligence & Generative AI | Ethics & Philosophy | Policy & Regulations | Hacking | Software Development | Sociology & Psychology | Founders & St ...
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Learning Tech Research + Consulting for LMS Buyers + Sellers
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Empowering organizations & individuals to perform beyond performance, gaining competitive advantage in realizing their full potential. Empower customer-centric culture and organization excellence. By using mind techniques, you transform individuals to a new reality of “impossible is nothing”. Specializing in Innovative customer services in the hospitality industry, total With the Mind Encoded To Success series, you will be inspired and motivated from thinker to believer, from the comfort zon ...
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This is Reel Talk: The Customer Insights Show with Christoph Trappe. Christoph and his guests share valuable information to help you understand your customers better, discuss customer insights, and discuss how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for li ...
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Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
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Navigating Uncertainty in Global Chemical Markets with Commercial Discipline - Ep 160
32:55
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In today's challenging business landscape, especially within the volatile chemical industry, resilience is key. Host Victoria Meyer outlines three vital strategies in navigating chemical market uncertainty this week on The Chemical Show: commercial discipline, customer centricity, and market diversification. Victoria emphasizes the importance of co…
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156: Your 5 Step Roadmap to Customer Centricity
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In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do. Visit https://thetonyjohnson.teachable.com/ to invest in your sales team. - Start by prioritizing your employee experience - Cultivate customer understanding - Align wi…
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Capital One's Strategy for Customer-Centric Success
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Customer-centric banks like Capital One excel by focusing on user-friendly technology, readily available customer service, and financial tools designed to empower individuals in managing their finances. Lauren Liss, Head of Premium Products, Marketing and Rewards at Capital One, discusses the importance of a customer-centric culture and the role of…
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The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163
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🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer Centricity Advisor in CX Passport Episode 163🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:52 Understanding Customer Centricity 6:49 The Business Value of Customer Centricity 10:42 Consistency and Commitment in Customer Centricity 13:31 Building Cust…
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The Magic of Customer -Centricity: Unveiling the Secrets of a Transformative Underdog
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This episode introduces the Macquarie Technology Group, a company that is the focus of Joseph's new book Customer Magic - which is available in ebook and audiobook format and can be pre-ordered NOW for print release on May 28th. Listeners will explore Macquarie's holistic business model, which seamlessly integrates various business units such as Te…
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Customer-Centric Operations at the Heart of Customer Delight ft. Jonathan Corbin (former Global VP of CS & Strategy HubSpot)
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Building customer relationships is a foundational pillar of ensuring business success. Over time, as the company's business grows, maintaining this initial touchpoint with each of the customers from a widespread pool of customers serves as a challenge. Dealing with such an issue needs the backing and support of people who form a close-knit team. Jo…
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Cybersecurity's Next Legal and Policy Frontier: AI, the Software Supply Chain, Software Liability | An RSA Conference 2024 Conversation With Jim Dempsey and Jacob DePriest | On Location Coverage with Sean ...
33:22
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Guests: Jim Dempsey, Senior Policy Advisor, Stanford Program on Geopolitics, Technology and Governance [@FSIStanford]; Lecturer, UC Berkeley Law School [@BerkeleyLaw] On LinkedIn | https://www.linkedin.com/in/james-dempsey-8a10a623/ At RSAC | https://www.rsaconference.com/experts/James%20Dempsey Jacob DePriest, VP, Deputy Chief Security Officer, Gi…
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How Smucker is adjusting its media mix to reach Gen Z
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JM Smucker’s CMO joins the Marketer’s Brief podcast to discuss how the company has shaken up its older brands, including Jif and Uncrustables.By Ad Age
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Ep. #69, Collecting Cybercrime Data with Charles Herring of WitFoo
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In episode 69 of o11ycast, Jess and Martin speak with Charles Herring of WitFoo. Together they dive deep into the world of cybercrime investigations. Discover the intricate processes of data collection and analysis in the realm of cybersecurity, all while balancing the imperative of cost-effectiveness and citizen privacy. The post appeared first on…
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830: Elevating Design and the User Experience to Boost Revenue w/ Nick Hart
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Prepare to unlock the secret blend of artistry and analytics that can skyrocket your business growth. Nick Hart, the visionary behind Opra, joins us to illuminate how combining stunning design with functional user experiences can captivate customers and elevate your bottom line. We journey through Nick's artistic evolution to the entrepreneurial re…
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It’s not easy being a CEO. In fact, it’s the most challenging role in business. The scope, gravity, responsibility, accountability, and exposure of the position are unparalleled. Despite its complexity, it's also often hailed as the most rewarding and life-affirming move of an executive’s career. It’s a time when you can truly execute your vision a…
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In the world of business, nothing remains static. Markets shift like the sands, technology races ahead, and consumer tastes evolve. Today, we're focusing on recognising the signs of impending change.By Rob Llewellyn
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43 - Understanding Investor Communications: Navigating Feedback and Customer Demand with Fundingstack's Nathan Beckord
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Your host, Alex Shevelenko, talks with the CEO of Foundersuite and Fundingstack, Nathan Beckord. Nathan shared the importance of simplicity in your initial communications with investors. Founders often make the mistake of inundating potential investors with too much information too soon. Nathan's recommendation? Keep your intro email as short as po…
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Workday Innovation Summit Highlights | Tinder on Customers
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Episode 40 | AI Empowerment at Workday The Big Themes: Rapid innovation with Workday Extend: Workday Extend is a pivotal aspect of Workday's platform strategy. It facilitates rapid innovation, enabling quick responses to emergent needs such as workforce adjustments during the COVID-19 pandemic. The platform's flexibility empowers users to develop b…
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How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO
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Emerging technologies like AI are reshaping the way businesses interact with their customers, while rapidly shifting expectations demand adaptable, emotionally intelligent leaders. Joe Hart, CEO of Dale Carnegie Training, understands this dynamic landscape. His insights on managing change, embracing technology with a human touch, and cultivating a …
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From Code to Cloud: Breaking Down Advanced Software Supply Chain Red Teaming Techniques | A Conversation with Paul McCarty | Redefining CyberSecurity with Sean Martin
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Guest: Paul McCarty, Software Supply Chain Red Team, GitLab [@gitlab] On LinkedIn | https://www.linkedin.com/in/mccartypaul/ ____________________________ Host: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber] On ITSPmagazine | https://www.itspmagazine.com/sean-martin View This S…
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The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164
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🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:58 Becoming aware of the importance of customer experience 6:56 Developing a reflex for customer experience 10:17 Handling customer concerns at Disn…
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New Podcast | Unleashing Innovation through Storytelling: Insights from "What If Instead" Podcast | A Conversation With Hosts Alejandro Juárez Crawford and Miriam Plavin-Masterman | Audio Signals Podcasts ...
39:59
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Guests: Alejandro Juárez Crawford, Co-Host of What If Instead? Podcast On ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/alejandro-juarez-crawford Miriam Plavin-Masterman, Co-Host of What If Instead? Podcast On ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/miriam-plavin-masterman ________…
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RSA Conference 2024 Keynote: The Cybercrime Unicorns: Exploring the First and Next Decades of Corporate Ransomware | An RSA Conference 2024 Conversation With Mikko Hypponen | On Location Coverage with ...
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Guest: Mikko Hypponen, Chief Research Officer (CRO) at WithSecure [@WithSecure] On LinkedIn | https://www.linkedin.com/in/hypponen/ On Twitter | https://twitter.com/mikko At RSAC | https://www.rsaconference.com/experts/Mikko%20Hypponen ____________________________ Hosts: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining…
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Exploring the Core Strengths that Drive Global BPO Success
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In this episode of "CX in the Wild," we explore with Aaron Fischer from OP360 how athletic discipline influences leadership and enhances customer experience. Aaron shares how a commitment to health and teamwork is integral to OP360's culture, driving performance and innovation. We discuss the strategic implementation of AI to streamline processes a…
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829: Innovation at the Crossroads of Automation and Agility w/ Ryan Chesterfield
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Prepare to be enlightened by Ryan Chesterfield as he shares his riveting odyssey from a curious tinkerer to an automation virtuoso. With a treasure trove of experiences ranging from the pulse of startups to the rhythm of established corporations, Ryan distills the essence of material handling and robotics into wisdom that goes beyond mechanical exp…
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Continuous Improvement and Always-On Transformation
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In the intricate dance of progress within large organisations, the choreography of continuous improvement and always-on transformation takes centre stage. Let’s unfold the narrative of continuous improvement first.By Rob Llewellyn
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Between Life and Death: Transforming the Donor Experience into a Lifesaving Journey
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In this compelling episode of the CX Goalkeeper Podcast, your host, Gregorio Uglioni, sits down with Neil Greenwood, a seasoned leader in customer experience from NHS Blood and Transplant. Together, they delve into the intricacies of enhancing the donor journey, discussing strategies that not only improve experiences but also save lives. Why You Ca…
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828: Can we have it all? (MY ANSWER IS NOT POSITIVE!)
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Have you ever felt like you're running on a treadmill while juggling work, health, and personal life, only to find the 'have it all' lifestyle is a myth? Today our host Brian unravels this narrative and shares the raw truth behind the sacrifices that entrepreneurs make on their journey to success. Far from the effortless balance portrayed by some, …
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827: ACTION SATURDAY (ask THIS question every week!)
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In today's episode we'll talk about ONE powerful and simple question to ask yourself today (and ideally every week!) in order to find the thing that will be MOST effective in helping you move forward.By Brian Lofrumento
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Unveiling the New Short Podcast Format — 7 Minutes on ITSPmagazine | On Location Podcast with Sean Martin and Marco Ciappelli
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Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber] | https://www.itspmagazine.com/sean-martin Marco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society Podcast | https://www.itspmagazine.com/marco-ciappelli Episode Notes In a fast-paced world where…
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826: Fitness, Fellowship, and Faith Meet Business Strategy w/ Tim Whitmire
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Join us on an inspirational journey with Tim Whitmire, the co-founder of F3 and founder of CXN Advisory. In a heart-to-heart conversation, Tim narrates his unexpected pivot from the world of journalism and finance to igniting a fitness revolution. His own health scare served as a catalyst along his journey as an entrepreneur in service, reinforcing…
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Your Audience’s False Beliefs Are Killing Your Sales
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We often fall into the trap of thinking we know our audience based on surface-level stats. But what if I told you there's more? In this episode, I show you how to identify and dismantle your audience's false beliefs that are hindering their decision-making process. I walk you through how to craft sales emails that tackle these false beliefs head-on…
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Beyond Borders: Uncovering Cyber Challenges and Innovations in Latin America | A Conversation with Kate Esprit and Marco Ciappelli | Redefining CyberSecurity with Sean Martin
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Guests: Kate Esprit, Senior Cyber Threat Intelligence Analyst, MITRE [@MITREcorp] On LinkedIn | https://www.linkedin.com/in/kate-e-2b262695/ Marco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society Podcast On ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli ______________…
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Transforming B2B Marketing with Megan Bowen of Refine Labs
58:33
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In this episode of Paris Talks Marketing, host Paris dives into the world of SaaS marketing strategies with guest Megan Bowen, CEO of Refine Labs, a leading B2B demand generation agency that helps B2B companies transform their marketing strategies to generate revenue. Paris and Megan discuss the importance of balancing organic and paid content dist…
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There's been a recent push (most likely by the bean counters) to establish a direct ROI for marketing efforts. I can understand this thinking. Advertising and marketing are expensive. The adage of "half of all marketing spend is wasted, we just don't know which half" makes sense, if you're looking at waste in an immediate return sense. You spend $X…
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Scaling Your Business with Customer Magic - Part 2
4:21
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This episode continues entrepreneurial lessons derived from Macquarie Technology Group's founders, David and Aidan Tudehope. It looks at the crucial role trust and shared values play in creating a transformative business culture. The episode examines how the Tudehope brothers built a solid foundation of trust, emphasizing transparency and consisten…
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On this week’s Dream Business Radio Show, I interview serial entrepreneur Ben Camille. BEN CAMILLE is Founder and CEO of Travel Defend – America’s leading travel insurance brokerage concierge service. Travel Defend works with hundreds of tour companies, travel agents and thousands of clients to bring millions of dollars to the insurance companies.W…
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Ep 232: Matt Harris | When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality
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Episode 232: When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality Matt Harris, Partner at Bain Capital Ventures, argues that generative AI will soon empower customers in unexpected ways. Consumers, he predicts, will soon use AI tools to continuously discover lower loan rates, higher-yield savings accounts, or more …
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#58: Orlando ISA Sign Expo Trade Show Wrap-Up
30:39
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Today Aaron is giving you an insider's look at the ISA Sign Expo. We'll peek behind the curtain of a potential franchise partnership, celebrate the astounding leads captured and go over the highs and lows—from the energy to the post-show exhaustion. As you recall, last years ISA Sign Expo was one to remember, but there is something so special about…
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Episode #90 Can We Set up Fair Expectations for Customer Success? Ft. Mike Sasaki
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Mike Sasaki, a seasoned CCO joins the hosts Kristi Faltorusso and, Jon Johnson to discuss the complexities of engaging with executives, the importance of domain expertise, leadership's role in fostering an authentic workplace, and the significance of understanding a company's culture and core values. Timestamps 0:00 - Preview & Intros 2:25 - …
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Driving decarbonization in healthcare facilities
23:56
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Amid growing pressure for healthcare organizations to embrace environmental sustainability, addressing emissions directly from facilities is key, with data showing it makes up about 17% of the industry’s carbon footprint. In this new podcast episode, Mark Kenneday, director of market strategy and development for healthcare at Gordian, explains how …
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Global Collaboration for Financial Security: The Role of FS-ISAC in Safeguarding Financial Stability | A Conversation with Cameron Dicker | Redefining CyberSecurity with Sean Martin
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Guest: Cameron Dicker, Director of Global Business Resilience at FS-ISAC [@FSISAC] On LinkedIn | https://www.linkedin.com/in/cameron-dicker-74804959/ ____________________________ Host: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber] On ITSPmagazine | https://www.itspmagazine.co…
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How Babylist grew from a baby registry site to a $400 million media and commerce business
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Chief Growth Officer Lee Anne Grant talks about the company’s evolution, new showroom and use of AIBy Ad Age
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825: The future of AI, tech jobs, and entrepreneurial RESILIENCE w/ Riece Keck
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In today’s episode host Brian Lofrumento welcomes the insightful Riece Keck, tech recruiting guru and founder of MindHire, to discuss the art of being "passionately dispassionate." Riece shares his journey from Vault Recruiting's rise to a pandemic-prompted pivot, revealing how detaching from fixed outcomes, while being profoundly invested in the p…
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The Futurescape: a place where reality is challenged everyday by the evolution of AI, where the devices we use to measure our sense of wellness might negatively affect our health if we don't unplug every once in a while, and where our relationship with the very notion of change is constantly changing. Of course, it’s also the subject of frog’s late…
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Cultural Contribution Series: Behaviours that build an Innovation culture
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Innovation cultures are rare, but their value cannot be overestimated. It’s important to understand the behaviours that characterise them, so you know what to look for when hiring and developing your people. In this episode we look at the traits that define this culture, and the benefits they bring to your business.…
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