Best CXO Life Podcasts (2024)

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Episode #25 Soft Skills 9:05

3d ago9:05

9:05

What are the Ten first steps that people can take to make “ Soft skills ”a powerful leverage? Soft Skills make us great humans and the most dependable experts. There are 15 Key Soft Skills and they are all essential. Stand out – Curiosity, Alertness, Outcome-oriented, Responsive, and Resourceful–Make yourself a Hero and get rid of things that drive…

1
How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO 28:44

3d ago28:44

28:44

Emerging technologies like AI are reshaping the way businesses interact with their customers, while rapidly shifting expectations demand adaptable, emotionally intelligent leaders. Joe Hart, CEO of Dale Carnegie Training, understands this dynamic landscape. His insights on managing change, embracing technology with a human touch, and cultivating a …

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#3 Unlocking Success: Essential Strategies for Diet Goal Setting and Weight Loss 36:23

5d ago36:23

36:23

In this episode, we chat with Neven Antic, D8 Training head trainer & founder. We cover: 4 dieting goals options. 5 main principles for diet effectiveness. Top strategy for achieving 80% of fat loss goals. The concept of Higher Volume Foods. The role of coffee in weight loss. Learn more about D8 Training at d8training.com.au Calorie Tracking App: M…

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Secrets to Building a Resilient Cybersecurity Program | A Conversation with Rick Howard | The Soulful CXO Podcast with Dr. Rebecca Wynn 26:19

10d ago26:19

26:19

Guest: Rick Howard, Chief Security Officer for N2K, Chief Analyst and Senior Fellow for The Cyberwire On LinkedIn | https://www.linkedin.com/in/rickhoward/ Website | https://thecyberwire.com/ YouTube | https://www.youtube.com/channel/UCIC1L2vbbyotqEF0ZLhaOdw Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-…

1
Capital One's Strategy for Customer-Centric Success 27:27

10d ago27:27

27:27

Customer-centric banks like Capital One excel by focusing on user-friendly technology, readily available customer service, and financial tools designed to empower individuals in managing their finances. Lauren Liss, Head of Premium Products, Marketing and Rewards at Capital One, discusses the importance of a customer-centric culture and the role of…

1
How To Transform Customer Support with AI 29:07

17d ago29:07

29:07

Artificial Intelligence (AI) presents a transformative opportunity to reimagine customer support. Chatbots like ChatGPT are already outperforming contact center staff in some cases, proving their ability to understand and handle customer queries. William "Bill'' Raduchel, author of The Bleeding Edge, draws on decades of tech industry experience to …

1
#2 D8 Training JuniorGym Record Breakers Girls Edition 31:42

23d ago31:42

31:42

In this episode, we chat with 3 record-breaking young athletes, Kayla, Rose & Chloe from the D8 Training Junior Gym Program. These exceptional girls not only share their remarkable achievements but also Impart invaluable advice on navigating challenges Offer insights for parents on nurturing athlete children Divulge their secrets to becoming top-pe…

1
Knowing your Customers, Seeking Evidence and Sticking up for Continuous Discovery (with Hope Gurion, Product Leader and Team Coach @ Fearless Product) 42:10

19d ago42:10

42:10

Hope Gurion is a seasoned product coach and one of Marty Cagan's recommendations from his new book, "Transformed". Hope also works closely with Teresa Torres, teaching continuous discovery, as well as working directly with incoming product leaders to help them make an impact in their organisations. We spoke all about knowing your customers, gatheri…

1
Embracing Change and Innovation | A Conversation with Mike Shanko | The Soulful CXO Podcast with Dr. Rebecca Wynn 29:25

28d ago29:25

29:25

Guest: Mike Shanko, Former Chief Information Officer On LinkedIn | https://www.linkedin.com/in/shanko/ Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn ________________________________ This Episode’s Sponsors Are you interested in sponsoring an ITSPmagazine Channel? 👉 https://www.it…

1
How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market 32:14

24d ago32:14

32:14

The secondhand market is booming, fueled by consumer shifts towards sustainability and value. With shoppers demanding the same seamless experience they expect from traditional retail, customer experience (CX) is crucial for resale platforms. ThredUp, an online leader, illustrates how strategic CX drives success in this unique market. ThredUp’s CEO …

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“The CXO” - The Chief Exponential Officer", Breakthrough in “Building Reach” 23:37

27d ago23:37

23:37

Podcast Episode #4: Breakthrough in “Building Reach” Purpose: Educate listeners on becoming “The CXO” for next-level growth and utilizing “Daily Accountability” to make a leap in 2021. Ideal Outcome: Listeners walk away with immediate steps to build operational excellence and sustain growth. Success Criteria for Listeners: Listeners have actionable…

1
Podcast Episode #23 Breakthrough in “The Plate Off-Loader Tool” 10:38

28d ago10:38

10:38

Purpose: Educate listeners on leveraging “The Plate Off-Loader” for next-level growth and freeing up time effectively. Ideal Outcome: Listeners gain immediate steps to utilize “Plate Off-loader” for substantial time savings and operational excellence. Success Criteria for Listeners: Listeners have actionable steps for building operational excellenc…

1
How To Champion Your Customer Experience Programs With Better Public Speaking 28:43

1M ago28:43

28:43

The world of customer experience is constantly changing. To succeed, you need to give impressive presentations that win support for your customer programs. Jacqueline Farrington, author of “The Non-Obvious Guide to Better Presentations: How to Present Like a Pro (Virtually or in Person)”, shared her insights on the Modern Customer Podcast. Her tips…

1
“The CXO” - The Chief Exponential Officer”, Breakthrough in “Building Capabilities” 15:08

1M ago15:08

15:08

Listeners walk away with the immediate steps they can take to utilize “Daily Accountability” to make a leap in 2024 and sustain themselves.By Bimal Shah

1
#1 Introduction to D8 Training, Fitness and Health with Neven Antic 24:47

1M ago24:47

24:47

In this episode, we chat with Neven Antic, D8 Training head trainer & founder. Key topics covered: Habit stacking to build a successful fitness routine Importance of nutrition, & eating protein first Tips on food preparation Significance of strength training for over 30s Insights into kids training & instilling healthy habits. Learn more about D8 T…

1
Master Class: Learn Proactive Incident Response Techniques | A Conversation with Sarah Armstrong-Smith | The Soulful CXO Podcast with Dr. Rebecca Wynn 30:10

1M ago30:10

30:10

Guest: Sarah Armstrong-Smith, Chief Security Advisor for Microsoft [@Microsoft] On LinkedIn | https://linkedin.com/in/sarah-armstrong-smith On Twitter | https://twitter.com/SarahASmith75 Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn ________________________________ This Episode’s…

1
Want to invest in Customer Experience? Question the Downside of Failure 25:58

1M ago25:58

25:58

The key to better customer experience? Design interactions that are easy and straightforward, and prioritize understanding your customers. Matt Watkinson, author and CEO of Methodical joins us to discuss how his experience navigating uncertainty can be used to create exceptional customer experiences. Blake Morgan is a customer experience futurist, …

1
“The CXO” - The Chief Exponential Officer” Breakthrough in “Eliminating The Middleman” 11:38

1M ago11:38

11:38

Listeners walk away with the immediate steps they can take to utilize “Daily Accountability” to make a leap in 2021 and sustain themselves.By Bimal Shah

1
Why Customer Satisfaction is Declining (and How to Fix It) 27:54

2M ago27:54

27:54

Customer satisfaction is on a downward spiral, according to data from the American Customer Satisfaction Index (ACSI). Forrest Morgeson, ACSI’s Director of Research shares reasons behind this concerning trend. Enroll in the ROI of Customer Experience course here: https://customerexperienceroi.com/ Blake Morgan is a customer experience futurist, key…

1
Transforming your Organisation to the Product Operating Model (with Marty Cagan, Author "Inspired", "Empowered" and "Transformed") 1:01:32

2M ago1:01:32

1:01:32

Marty Cagan is the founder and a partner at Silicon Valley Product Group, a leading product consultancy that aims to get companies to work "the way that the best companies work". He is the author of two desk references for product managers: "Inspired", aimed at product teams, and "Empowered", aimed at product leaders. He has since come to realise t…

1
Podcast Episode #20 Breakthrough in “S.O.Ps” 0:27

2M ago0:27

0:27

In Episode #20 of our podcast, we explore Standard Operating Procedures (S.O.Ps) and their role in business growth. This episode contains information on the construction of S.O.Ps for improved success. You will walk away with actionable steps to integrate Daily Accountability for 2024 and beyond. Success for us means providing clear steps for opera…

1
“The CXO” - The Chief Exponential Officer”, together with the Founder of Logy Talks! 24:45

2M ago24:45

24:45

In this episode of our podcast, we will discuss the implementation of "The CXO" for next-level growth, together with the Founder of Logy Talks. Our goal is to provide listeners with immediate steps to leverage Daily Accountability and make significant strides in 2024. We highlighted ten foundational steps to becoming "The CXO," including embracing …

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Embrace the Goldmine of Your Unique Skills | A Conversation with Jo Peterson | The Soulful CXO Podcast with Dr. Rebecca Wynn 31:22

2M ago31:22

31:22

Guest: Jo Peterson, VP of Cloud and Security Services for Clarify360 [@Clarify360] On LinkedIn | https://www.linkedin.com/in/jopeterson1 Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn ________________________________ This Episode’s Sponsors Are you interested in sponsoring an ITSP…

1
From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks 30:22

2M ago30:22

30:22

Exceptional customer experience (CX) isn't just for B2C companies anymore. B2B organizations are now recognizing its vital role in their success. Surbhi Kaul, Vice President of Global Customer Experience at Juniper Networks, exemplifies this shift. With over 10,000 employees and $5 billion in annual revenue, Juniper Networks is at the forefront of …

1
Podcast Episode #19 Breakthrough in “Audio Books” 11:07

2M ago11:07

11:07

In this episode, we delve into the soaring popularity of audio books, address common obstacles for aspiring authors, evaluate options for book creation and conversion, weigh the merits of AI in audio book production, explore the efficient 90-minute book creation process, discuss the benefits of book authorship, highlight the book's potential as a p…

1
Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases 29:46

2M ago29:46

29:46

Generative AI, a rapidly evolving technology, is poised to revolutionize various aspects of business, particularly customer experience (CX). A GBK Collective study reveals that over 50% of U.S. senior executives have already embraced generative AI, and this trend is expected to accelerate. Professor Stefano Puntoni, a leading marketing and AI exper…

1
Podcast Episode #18 Breakthrough in “The 3-Unit Marketing System” 0:23

2M ago0:23

0:23

Episode Overview: Welcome to Episode #18 of our podcast, where we explored groundbreaking insights into "The 3-Unit Marketing System." Throughout this episode, we delved into actionable strategies designed to empower businesses and entrepreneurs in their marketing endeavors. Key Takeaways: Ten First Steps: Momentum, market alignment, and strategic …

1
CISO Master Class: Unveiling the Unexpected Game-Changer | A Conversation with Bob Chaput | The Soulful CXO Podcast with Dr. Rebecca Wynn 30:35

2M ago30:35

30:35

Guest: Bob Chaput, Founder and Executive Chairman of the Board of Clearwater Security On LinkedIn | https://www.linkedin.com/in/bobchaput Website | https://clearwatersecurity.com/ Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn ________________________________ This Episode’s Sponso…

1
The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO 29:32

2M ago29:32

29:32

The auto industry speeds through a transformation, driven by factors like electric vehicles, self-driving tech, and the increasing importance of customer experience. Craig Antonucci, Chief Experience Officer at AutoCar Trucks discussed his company's approach to customer experience and how they are leveraging AI to improve it. AutoCar Trucks, a manu…

1
Applying Product Management Principles to Life (with Miloš Belčević, Author "Build Your Way") 32:36

2M ago32:36

32:36

Miloš Belčević is a product manager and author who believes that product management principles are powerful not only when managing products, but also when managing the ultimate product; your life itself. He has written a book on the subject, "Build Your Way: Applying Product Management to Life". We spoke about the book as well as some of the lesson…

1
The Power of the First 100 Days: Keeping Customers and Employees Happy 34:08

2M ago34:08

34:08

Retention is not just about keeping customers and employees; it's about creating experiences so compelling that they never want to leave. Joey Coleman, author of "Never Lose a Customer Again" and "Never Lose an Employee Again," shares how to transform your approach to customer and employee retention using his First 100 Days methodology. He has work…

1
Standing up for User Research... and User Researchers (with Debbie Levitt, CXO @ DeltaCX and Author "Customers Know You Suck") 1:09:51

3M ago1:09:51

1:09:51

Debbie Levitt is a long-time UX and CX consultant who wants us all to get better at putting our users at the centre of the conversation, rather than paying lip service. She's the author of a few books, including "Customers Know You Suck" and runs a thriving community of UX professionals. Some of the stories from that community have concerned her, a…

1
Proactive Privacy in the Age of AI | A Conversation with Dr. Ann Cavoukian | The Soulful CXO Podcast with Dr. Rebecca Wynn 30:44

3M ago30:44

30:44

Guest: Dr. Ann Cavoukian, Executive Director of the Global Privacy and Security by Design Centre Website | https://gpsbydesign.org/ On LinkedIn | https://www.linkedin.com/in/ann-cavoukian-ph-d-3a78809/ On Twitter | https://twitter.com/anncavoukian Wikipedia | https://en.wikipedia.org/wiki/Ann_Cavoukian Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https…

1
Optimize Your Contact Center And Improve Customer Service With AI Technology 33:57

3M ago33:57

33:57

Most discussions on revolutionizing customer service in the digital age highlight the importance of technology and personalization. Jason Finkelstein, the Chief Marketing Officer of Gladly, shares how Gladly stands out as the only customer service platform built around people, not tickets, emphasizing personalized, seamless interactions at scale. B…

1
Building Great Companies through Community-Led Growth (with Lloyed Lobo, Author "From Grassroots to Greatness") 48:46

3M ago48:46

48:46

Lloyed Lobo got his first understanding of the power of community when visiting his grandparents in the Mumbai slums, and watching people come together in his childhood during the Gulf War. He has since turned this into an entrepreneurial superpower and used community-building to catapult his bootstrapped startup into the big time. He's since writt…

1
The Future of Streaming: Roku's Role in Shaping Customer Experience 27:46

3M ago27:46

27:46

The future of streaming is shaping a new horizon for customer experience. With its focus on data-driven personalization and interactive features, Roku is well-positioned to play a key role in shaping the future of the streaming world. Bridging the gap between viewers and brands, Sarah Monahan, U.S. Head of Verticals at Roku, reimagines how streamin…

1
Harnessing Generative AI to Reimagine the Future of Product Management (with Shyvee Shi, Product Lead @ LinkedIn & Author "Reimagined: Building Products with Generative AI") 43:53

3M ago43:53

43:53

Shyvee Shi is a Product Lead at LinkedIn, a community-builder, content creator and educator. She's been making waves through her online courses but she's now co-authored a book, "Reimagined: Building Products with Generative AI", which aims to help all of us survive and thrive in the new normal of AI-powered products. We talked about some of the th…

1
Letting Go and Trusting Your Team | A Conversation with Tonia Dudley | The Soulful CXO Podcast with Dr. Rebecca Wynn 31:23

3M ago31:23

31:23

Guest: Tonia Dudley, Board Member and Strategic Adviser On LinkedIn | https://www.linkedin.com/in/cybertonia Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn ________________________________ This Episode’s Sponsors Are you interested in sponsoring an ITSPmagazine Channel? 👉 https://…

1
Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem 30:45

3M ago30:45

30:45

In a saturated market, customer experience transcends price and product: it's the ultimate differentiator. Across the globe, brands are constantly innovating and refining their CX strategies to meet the evolving expectations of their customers. Europe, with its diverse markets and cultural nuances, presents both challenges and opportunities for cus…

1
Enabling Strategic Product Decisions through Product Operations and Portfolio Management (with Becky Flint, CEO of Dragonboat) 47:04

3M ago47:04

47:04

Becky Flint started her career at Paypal and helped build out their portfolio management and product operations functions before product ops was a thing. She's since moved through a variety of startups and larger companies before forming her own firm, Dragonboat, through which she hopes to provide tools to help companies manage product portfolios a…

1
Designing Customer Experiences With JPMorgan Chase's Chief Design Officer 27:23

3M ago27:23

27:23

As technology reshapes how we live and work, our expectations for banking are changing too. Convenience and personalization are becoming the new normal. JPMorgan Chase is injecting a dose of digital delight, with Chief Design Officer Kaaren Hanson mapping out and curating the digital customer experience for Chase customers. Blake Morgan is a custom…

1
Embrace Your Own Unique Voice | A Conversation with Marco Ciappelli | The Soulful CXO Podcast with Dr. Rebecca Wynn 33:28

4M ago33:28

33:28

Guest: Marco Ciappelli, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining Society Podcast & Audio Signals Podcast On ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelliHost: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn _________…

1
Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience 27:42

4M ago27:42

27:42

This week on The Modern Customer Podcast, Penny Brook, the former Chief Marketing and Experience Officer at Canada Goose, discusses how the retail industry is changing and how brands can create a better experience for their customers. She talks about the importance of storytelling, personalization, and technology in creating a memorable retail expe…

1
What Really Motivates Your Team | A Conversation with Chris Caruso | The Soulful CXO Podcast with Dr. Rebecca Wynn 29:54

4M ago29:54

29:54

Guest: Chris Caruso, Former VP and CIO for PPG (retired), Advisor, University of Pittsburgh [@PittTweet], Advisor, Carnegie Mellon University [@CarnegieMellon] On LinkedIn | LinkedIn: https://www.linkedin.com/in/chris-caruso Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn _________…

1
2024 Contact Center Transformation With Former TikTok Exec 27:53

4M ago27:53

27:53

On this week's episode of The Modern Customer Podcast, Donna Drehmann, who has held customer service leadership roles at companies such as Postmates, Asurion, and TikTok, discusses the pivotal role of managing controllable elements such as training and quality assurance (QA) in contact centers. Blake Morgan is a customer experience futurist, keynot…

1
Find Your Perfect Harmony and Life Meaning | A Conversation with Teresa Devine | The Soulful CXO Podcast with Dr. Rebecca Wynn 31:03

4M ago31:03

31:03

Guest: Teresa Devine, CEO at Teresa Devine Company On LinkedIn | https://www.linkedin.com/in/teresadevine/ Website | https://teresadevine.com/ Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn ________________________________ This Episode’s Sponsors Are you interested in sponsoring a…

1
To Be Successful Find Your Why | A Conversation with Masha Sedova | The Soulful CXO Podcast with Dr. Rebecca Wynn 34:11

4M ago34:11

34:11

Guest: Masha Sedova, Co-Founder & President at Elevate Security On LinkedIn | https://www.linkedin.com/in/mashasedova Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn ________________________________ This Episode’s Sponsors Are you interested in sponsoring an ITSPmagazine Channel? 👉…

1
The Role Of Retail With Martin Newman 35:03

4M ago35:03

35:03

Retailers leverage footfall and conversion data to inform critical decisions like store location, inventory levels, and personalized marketing initiatives. But what if these metrics only tell half the story of why shoppers leave without purchasing? This is where customer experience (CX) emerges as the critical differentiator in retail. Martin Newma…

1
You Must Be Ready for Change | A Conversation with Randi Levin | The Soulful CXO Podcast with Dr. Rebecca Wynn 32:17

5M ago32:17

32:17

Guest: Randi Levin, RSL Technology Associates On LinkedIn | https://www.linkedin.com/in/randi-levin-cio Website | https://randilevin.com/ Host: Dr. Rebecca Wynn On ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/rebecca-wynn ________________________________ This Episode’s Sponsors Are you interested in sponsoring an ITS…

1
The Power of Proactive Analytics: Driving Smarter Customer Experiences 30:56

5M ago30:56

30:56

In this week's episode of the Modern Customer Podcast, Isabella Villani, a renowned customer experience expert and author, illustrates how proactive analytics revolutionizes customer experience (CX). Isabella begins by explaining how this innovative approach enables businesses to anticipate and effectively meet customer needs, thereby transforming …

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