Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem

The Modern Customer Podcast

Content provided by Blake Morgan. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Blake Morgan or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

6M ago 30:45

MP3•Episode home

In a saturated market, customer experience transcends price and product: it's the ultimate differentiator. Across the globe, brands are constantly innovating and refining their CX strategies to meet the evolving expectations of their customers. Europe, with its diverse markets and cultural nuances, presents both challenges and opportunities for customer experience (CX) practitioners.

Steven Van Belleghem is a CX influencer, and he’s worked with leading companies like Disney, Mercedes, Heineken, and Booking.com. Immersed in customer-centricity thanks to his family's photography store, Steven learned the transformative power of genuine connection.

Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

408 episodes

#Chiefcustomerofficer #Contactcenter #Content #Contentstrategy #Customer #Customerexperience #Customerservice #Digitalmedia #Socialcustomerservice #Socialmedia #Blake Morgan #MBA #Leadership #Business #Marketing #Communities