show episodes
 
Helping leaders navigate their career and calling in today’s distracted media-driven culture. Do you have a message or story that could influence the world? Get expert tips from Hollywood producer and media consultant Phil Cooke on creative leadership, digital media, branding and marketing strategies, film and TV production and more – and the faith to make it happen. Find out more at PhilCooke.com. His philosophy? Get your ideas out there and change the world in the process.
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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Legal Marketing Minutes with Nancy Myrland

Nancy Myrland, Legal Marketing and Business Development Advisor

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Legal Marketing Minutes, hosted by Legal Marketing Professional Nancy Myrland, contains short bursts of current marketing, business development, content, social and digital media news and advice for lawyers, legal marketers, and law firms. Nancy's goal is always to help you grow your practice by making the complex simple. Your time is valuable, so let's get started.
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Popternative

Peter Roumeliotis (@Peteybeats)

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Popternative initially began as a podcast in September, 2015. Hosted by Peter Roumeliotis, guests from the sports, social media and entertainment industry joined the host each week and engaged in a digital dialogue about various issues and topics. Popternative‘s main quest has always been, and remains, to provide our viewers/listeners with behind-the-scenes digital discussions that they would otherwise have a hard time locating.
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We discuss everything Digital Marketing. From brands that are crushing the social media game, to the dos and don'ts of marketing on Instagram and Facebook. We will teach you what has worked for OUR agency, Monarch Social based out of Salt Lake City Utah.
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Forget The Box

Stareable Film School

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The ultimate web series podcast, talking with experts to teach you how to best make, market, and monetize your digital independent series. Hosted by Stareable, the largest community of web series creators, each episode will focus on a different aspect of the production process, covering everything from the idea, to fundraising, to editing, to film festivals, and beyond. Topics will also include: Brainstorming | Screenwriting | Crowdfunding | Pre-Production | Contracts | Casting| Marketing | ...
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The Come Up

RockWater, Chris Erwin

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Interviews with entrepreneurs and executives who are shaking things up and building exciting new companies. In industries like new Hollywood, podcasting, ecommerce, and the metaverse. Entertaining you with stories you won't hear anywhere else, from the next generation of leaders that are going to change the world. Brought to you by Chris Erwin, the founder of RockWater and 15-year veteran operator, seller, and investor of media, commerce, and technology companies.
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If you’re using content to solve business problems, we made this podcast for you. We’ll explore what it means to communicate in the digital age. We’ll share stories about the messier side of content marketing — what works, what doesn’t, and the big questions we’re all asking at work. In this no-advice and no-checklist zone, you’ll hear from marketers, creatives and leaders. You won’t walk away from this content marketing podcast with all the answers. Instead, we hope we help you think about ...
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In Business it is quite common to waste a lot of money on social media ads, marketing campaigns and programs without a clear direction or sense of purpose. Join Lifestyle Coach, Priya Ramakrishnan every Monday, Wednesday and Friday to be steered on your path to complete internet freedom. Unmask the intricacies of Digital Marketing, SEO writing, copywriting, Content Marketing and much more in this series of eye-opening podcasts that are guaranteed to change your life.
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LA Hashtags Herself

USC Bedrosian Center

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Los Angeles Hashtags Herself, a limited series podcast, features representatives of various Angeleno private and public organizations leading the critical trend of using digital media for urban and social development. This diverse group serves as both a reminder and an analytical insight that digital media are neither just "useful" nor peculiar to the sharing and cultural economies, but fast becoming standard to the practice of material and social placemaking. If you like art, community bene ...
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The first podcast on entrepreneurship exploring fashion technology space. Meet the change makers who create a future of fashion and learn #liftoff strategies to creating and marketing tech products. My guests come from various fields: #wearabletech, #smartclothing, #AR, #VR, #3Dprinting, #digitalmedia, #platforms and #AI. Turn your explore mode ON!
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Berkman Center for Internet and Society: Video Fishbowl

Berkman Center for Internet & Society at Harvard University

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Peek inside the Berkman Center's Video Fishbowl: Conversations with leading cyber-scholars, entrepreneurs, activists, and policymakers as they explore the bleeding edge of the internet and technology, democracy, law, and society. (Also available as audio) From the Berkman Center for Internet and Society at Harvard University
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show series
 
This week on the Modern Customer Podcast, Mastercard's Executive Vice President of Global Customer Care, Lance Gruner, shares how he leads a strong team focused on delivering exceptional customer service. With 25 years of cross-industry experience, Lance is a master of Voice of the Customer programs, customer-focused leadership, and the cultural sh…
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Contact centers are undergoing a significant transformation with the rise of artificial intelligence. In this episode of The Modern Customer Podcast, Mike Lytle, CEO of Teleperformance in the USA, the Philippines, and Canada, discusses his journey to the top and the transformative role of AI in contact centers. With 500,000 employees globally, Tele…
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This week on The Modern Customer Podcast, John Rossman, author of 'The Amazon Way' and his newest book 'Big Bet Leadership' joins us. He shares leadership strategies for navigating extreme change and digital transformation, focusing on topics like AI, cost reduction, and rethinking operating models for customer-centricity. Rossman shares insights f…
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TODAY’S THE DAY … My new book hits the shelves! There are many leadership books, and there are many customer experience and customer service books. However, very few books combine these two topics. I am excited to announce that my new book, "The Eight Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer…
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This week on The Modern Customer podcast, we're joined by Joseph Michelli, author, influencer, speaker, and consultant with over 25 years of experience. He'll share insights from his work with iconic brands like Mercedes and Starbucks, revealing the strategies behind launching and maintaining thriving customer experience programs. Joseph emphasizes…
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Have you been asked to present a short motivational speech or inspirational devotional before an event? Phil Cooke https://philcooke.com offers five tips to make it memorable! Opening a conference or gathering is an honor. It can be a powerful catalyst for both the audience and your career. Get my FREE DOWNLOAD and transform your creative leadershi…
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How does a CMO ensure the customer experience remains at the forefront of their brand's strategy? In this episode of the Modern Customer Podcast, Alison Hiatt, the Chief Marketing Officer and Chief Growth Officer at Vera Bradley Designs Inc., shares her invaluable insights from her journey in marketing, including experiences with iconic brands like…
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Artificial Intelligence and Generative AI, or Gen AI, can be overwhelming. What you need to do is make sure you are not falling too far behind because you are overwhelmed or confused. I will share 5 key things that are important to keep in mind as you try to make sense of this introduction and evolution of artificial intelligence in law firms. Let'…
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Creating a customer-centric marketing technology stack is essential for delivering exceptional customer experiences. In this week's episode of The Modern Customer podcast, Darrel Alfonso, Director of Marketing Strategy and Operations at Indeed.com, shares his expertise in constructing and leveraging a successful marketing technology stack. Blake Mo…
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Creating viral videos and other content has been desirable to many content creators for a long time. Who wouldn't want their content to go viral? Today, let’s discuss 4 important points about viral posts that you will want to consider when you feel the pressure to "go viral." You will find this is a more strategic option for you and your firm. Let’…
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Dealing with a bad boss can make your workplace feel like a battleground. If you’re trying to survive a toxic work environment, Phil Cooke https://philcooke.com offers creative and positive ways to deal with the Micromanaging Boss, the Inconsiderate Boss, and the Unsupportive Manager. Bonus: Phil shares 5 tips to survive a difficult boss! Get my FR…
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Transforming customer experience in the B2B space isn't just about front-end interactions—it's about mastering the backend and organizational dynamics. This week on The Modern Customer podcast, John Durocher, Chief Customer Officer at Calix, brings decades of expertise demonstrating how robust infrastructure and strategic restructuring can revoluti…
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Contact center technology is transforming, driven by advancements in artificial intelligence (AI) and cloud technologies. AI integration is proving to be a game-changer, promising efficiency, cost savings, and a more personalized customer experience. Sheila McGee-Smith, a renowned contact center analyst with 35 years of experience, has observed thi…
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The retail landscape is undergoing a significant transformation, with wavering consumer loyalty and economic volatility presenting formidable challenges. Stephen Rogers, Managing Director of Deloitte’s Consumer Industry Center, shares Deloitte's 2024 retail outlook, providing a strategic roadmap for retailers to thrive amidst this shifting landscap…
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Accelerate your career! Becoming a skilled public speaker can open doors and advance your career quickly as you position yourself as an expert. If you’re serious about speaking, Phil Cooke’s https://philcooke.com list of six tools that a conference planner needs can help you get hired as a speaker. The easier you make it for the people who can book…
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Customer experience (CX) is no longer a series of isolated touchpoints. Today, companies leverage platforms to create continuous, data-driven customer journeys. Ted Moser, senior partner at Prophet and author of "Winning Through Platforms," highlights the transformative power of this approach. This week on The Modern Customer podcast, Ted emphasize…
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The economy changes. Politics shift. Competitive advantage isn't found in products alone, but in the exceptional experiences that foster customer retention and advocacy. Join me and bestselling author of “Keep Your Customers”, Ali Cudby on The Modern Customer Podcast. We're not offering tips and tricks, but a mindset shift to unlock unshakeable cus…
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How do you deal with rejection? What do you do after a failure? Phil Cooke https://philcooke.com offers five “next steps” that can be the key to moving past failure and on to success in your career. If you’re in business, media production or content creation – and especially if you’re in the film industry as a filmmaker, actor or writer – you’ll ga…
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Businesses across all sectors are constantly seeking new ways to elevate their customer experience offerings and drive customer loyalty. One fascinating model is the cruise industry. Cruise ships offer a 24/7, 'live-in' customer relationship model, forcing a relentless focus on swift problem resolution and exceeding expectations to avoid tarnishing…
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If you're looking for a brilliant mind, you've found it with Dr. Kenneth Stanley, this week's guest on the Social Media Sucks Podcast! Dr. Stanley has a Wikipedia page, if you'd like the laundry list of incredible things he's been a part of, but to give you a quick overview, he's known for his work in AI, specifically with Uber AI, OpenAI, and now …
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Jumpstart your career in Hollywood! If you’re looking for a job in LA or New York, Phil Cooke’s https://philcooke.com interview with Sommerly Simser will help you succeed in the film industry. Highlighted as a new leader to watch in Variety Magazine, Sommerly has gone from assistant to associate in Hollywood and now works in Feature Film Production…
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Emerging technologies like AI are reshaping the way businesses interact with their customers, while rapidly shifting expectations demand adaptable, emotionally intelligent leaders. Joe Hart, CEO of Dale Carnegie Training, understands this dynamic landscape. His insights on managing change, embracing technology with a human touch, and cultivating a …
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Customer-centric banks like Capital One excel by focusing on user-friendly technology, readily available customer service, and financial tools designed to empower individuals in managing their finances. Lauren Liss, Head of Premium Products, Marketing and Rewards at Capital One, discusses the importance of a customer-centric culture and the role of…
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On today's episode, we talked with Andy Pearson, VP of Creative for Liquid Death. We talk about everything from how Andy won a future Cannes Lion before knowing what it was, to what creativity looks like through the eyes of one of the most interesting brands in the world. No matter if you're a fan of Liquid Death, Andy, or marketing in general, the…
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Artificial Intelligence (AI) presents a transformative opportunity to reimagine customer support. Chatbots like ChatGPT are already outperforming contact center staff in some cases, proving their ability to understand and handle customer queries. William "Bill'' Raduchel, author of The Bleeding Edge, draws on decades of tech industry experience to …
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Is there a book inside you, but you don’t know where to start? Maybe it’s time to consider a ghostwriter! Phil Cooke https://philcooke.com welcomes writer and ghostwriter Jordan Loftis to explore book writing options and a strategic publishing process that can help pastors, leaders, and Christian entrepreneurs go from “idea to impact.” Founder of S…
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The secondhand market is booming, fueled by consumer shifts towards sustainability and value. With shoppers demanding the same seamless experience they expect from traditional retail, customer experience (CX) is crucial for resale platforms. ThredUp, an online leader, illustrates how strategic CX drives success in this unique market. ThredUp’s CEO …
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The world of customer experience is constantly changing. To succeed, you need to give impressive presentations that win support for your customer programs. Jacqueline Farrington, author of “The Non-Obvious Guide to Better Presentations: How to Present Like a Pro (Virtually or in Person)”, shared her insights on the Modern Customer Podcast. Her tips…
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Are there issues in your ministry or organization that everybody knows about but nobody talks about? It’s time to address the elephant in the room and build towards a healthier work culture. Phil Cooke https://philcooke.com offers six effective strategies to be part of the solution without losing your job. Get my FREE DOWNLOAD and transform your cr…
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The key to better customer experience? Design interactions that are easy and straightforward, and prioritize understanding your customers. Matt Watkinson, author and CEO of Methodical joins us to discuss how his experience navigating uncertainty can be used to create exceptional customer experiences. Blake Morgan is a customer experience futurist, …
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On today's episode, we dive into the scary world of social media conspiracy theories. The big question that we heard over and over again was whether the platforms listening to everything we do or not. Are they reading our email? Tracking our location? Just how deep down the rabbit hole do they go to get what they need? We'll be adding a few special…
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Customer satisfaction is on a downward spiral, according to data from the American Customer Satisfaction Index (ACSI). Forrest Morgeson, ACSI’s Director of Research shares reasons behind this concerning trend. Enroll in the ROI of Customer Experience course here: https://customerexperienceroi.com/ Blake Morgan is a customer experience futurist, key…
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A common theme I hear from many is that they think that before they spend so much of their time experimenting with AI, Generative AI, the creation of chatbots, or any other task they've heard about when it comes to artificial intelligence, they need to know exactly why they are using it and what specifically it is going to be doing for them. I'm no…
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Welcome to a revolutionary discussion on adapting preaching for the digital age! In this episode, online preaching coach David Murrow, joins Phil Cooke https://philcooke.com to delve into the art of engaging with your online congregation effectively. Discover invaluable insights to transform your preaching style and create sermons that are watchabl…
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Exceptional customer experience (CX) isn't just for B2C companies anymore. B2B organizations are now recognizing its vital role in their success. Surbhi Kaul, Vice President of Global Customer Experience at Juniper Networks, exemplifies this shift. With over 10,000 employees and $5 billion in annual revenue, Juniper Networks is at the forefront of …
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Generative AI, a rapidly evolving technology, is poised to revolutionize various aspects of business, particularly customer experience (CX). A GBK Collective study reveals that over 50% of U.S. senior executives have already embraced generative AI, and this trend is expected to accelerate. Professor Stefano Puntoni, a leading marketing and AI exper…
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Public speaking gigs are a powerful way to advance your career, plus they offer opportunities to get your message heard. Phil Cooke https://philcooke.com shares five tips to help you book your first speaking gig while becoming a great speaker. Elevate your speaking skills and find out how to get invited to speak at conferences, small groups, worksh…
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The auto industry speeds through a transformation, driven by factors like electric vehicles, self-driving tech, and the increasing importance of customer experience. Craig Antonucci, Chief Experience Officer at AutoCar Trucks discussed his company's approach to customer experience and how they are leveraging AI to improve it. AutoCar Trucks, a manu…
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Retention is not just about keeping customers and employees; it's about creating experiences so compelling that they never want to leave. Joey Coleman, author of "Never Lose a Customer Again" and "Never Lose an Employee Again," shares how to transform your approach to customer and employee retention using his First 100 Days methodology. He has work…
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In this episode of the Social Media Sucks Podcast, we're talking about artificial intelligence and social media! Many of the guests on this episode think that AI is a tool, but a few are scared about what's to come. Where do you sit on the fence? Our next episode is going to be centered on social media conspiracy theories. Is your phone listening t…
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Evangelism and Reaching Gen Z | Dr. Billy Wilson, President, Oral Roberts University You can change the world! Join Phil Cooke in this conversation with Dr. Billy Wilson, president of Oral Roberts University, as they discuss the importance of reaching Gen Z with the gospel. https://philcooke.com In this thought-provoking discussion, you’ll find out…
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Most discussions on revolutionizing customer service in the digital age highlight the importance of technology and personalization. Jason Finkelstein, the Chief Marketing Officer of Gladly, shares how Gladly stands out as the only customer service platform built around people, not tickets, emphasizing personalized, seamless interactions at scale. B…
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In this episode, we respond to comments, videos, audio, emails, and more from 22 submissions! TWENTY-TWO! All about what stresses our community about social media, what they're worried about, what problems there are, and where we're headed. As a sneak peek, our next episode will be all about artificial intelligence! Looking forward to hearing every…
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The future of streaming is shaping a new horizon for customer experience. With its focus on data-driven personalization and interactive features, Roku is well-positioned to play a key role in shaping the future of the streaming world. Bridging the gap between viewers and brands, Sarah Monahan, U.S. Head of Verticals at Roku, reimagines how streamin…
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In a saturated market, customer experience transcends price and product: it's the ultimate differentiator. Across the globe, brands are constantly innovating and refining their CX strategies to meet the evolving expectations of their customers. Europe, with its diverse markets and cultural nuances, presents both challenges and opportunities for cus…
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Are you struggling in your creative career as an artist, musician, filmmaker, writer or director? Phil Cooke https://philcooke.com shares the two levels of success you need to achieve to earn a living as a creative and gain success doing what you love to do. Watch the interview with Howard Kazanjian here: https://youtu.be/xXGmRmMtxV0 Get my FREE DO…
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As technology reshapes how we live and work, our expectations for banking are changing too. Convenience and personalization are becoming the new normal. JPMorgan Chase is injecting a dose of digital delight, with Chief Design Officer Kaaren Hanson mapping out and curating the digital customer experience for Chase customers. Blake Morgan is a custom…
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This week on The Modern Customer Podcast, Penny Brook, the former Chief Marketing and Experience Officer at Canada Goose, discusses how the retail industry is changing and how brands can create a better experience for their customers. She talks about the importance of storytelling, personalization, and technology in creating a memorable retail expe…
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