Digitalized chit-chats??.. We are here to engage you in your leisure & busy schedule ??
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Helping leaders navigate their career and calling in today’s distracted media-driven culture. Do you have a message or story that could influence the world? Get expert tips from Hollywood producer and media consultant Phil Cooke on creative leadership, digital media, branding and marketing strategies, film and TV production and more – and the faith to make it happen. Find out more at PhilCooke.com. His philosophy? Get your ideas out there and change the world in the process.
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Legal Marketing Minutes with Nancy Myrland
Nancy Myrland, Legal Marketing and Business Development Advisor
Legal Marketing Minutes, hosted by Legal Marketing Professional Nancy Myrland, contains short bursts of current marketing, business development, content, social and digital media news and advice for lawyers, legal marketers, and law firms. Nancy's goal is always to help you grow your practice by making the complex simple. Your time is valuable, so let's get started.
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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
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Popternative initially began as a podcast in September, 2015. Hosted by Peter Roumeliotis, guests from the sports, social media and entertainment industry joined the host each week and engaged in a digital dialogue about various issues and topics. Popternative‘s main quest has always been, and remains, to provide our viewers/listeners with behind-the-scenes digital discussions that they would otherwise have a hard time locating.
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We discuss everything Digital Marketing. From brands that are crushing the social media game, to the dos and don'ts of marketing on Instagram and Facebook. We will teach you what has worked for OUR agency, Monarch Social based out of Salt Lake City Utah.
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Remove the suck from social media. Get the scoop on social media news, trends, topics and tactics from the experts. Learn more about social media agency Kubbco - https://www.kubbco.com.
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The ultimate web series podcast, talking with experts to teach you how to best make, market, and monetize your digital independent series. Hosted by Stareable, the largest community of web series creators, each episode will focus on a different aspect of the production process, covering everything from the idea, to fundraising, to editing, to film festivals, and beyond. Topics will also include: Brainstorming | Screenwriting | Crowdfunding | Pre-Production | Contracts | Casting| Marketing | ...
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Discover ways to build a better blog with blogging tips, social media, email marketing, video and podcasting. Promote and market your blog or small business and connect to the people that really matter.
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Interviews with entrepreneurs and executives who are shaking things up and building exciting new companies. In industries like new Hollywood, podcasting, ecommerce, and the metaverse. Entertaining you with stories you won't hear anywhere else, from the next generation of leaders that are going to change the world. Brought to you by Chris Erwin, the founder of RockWater and 15-year veteran operator, seller, and investor of media, commerce, and technology companies.
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If you’re using content to solve business problems, we made this podcast for you. We’ll explore what it means to communicate in the digital age. We’ll share stories about the messier side of content marketing — what works, what doesn’t, and the big questions we’re all asking at work. In this no-advice and no-checklist zone, you’ll hear from marketers, creatives and leaders. You won’t walk away from this content marketing podcast with all the answers. Instead, we hope we help you think about ...
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In Business it is quite common to waste a lot of money on social media ads, marketing campaigns and programs without a clear direction or sense of purpose. Join Lifestyle Coach, Priya Ramakrishnan every Monday, Wednesday and Friday to be steered on your path to complete internet freedom. Unmask the intricacies of Digital Marketing, SEO writing, copywriting, Content Marketing and much more in this series of eye-opening podcasts that are guaranteed to change your life.
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1
Berkman Klein Center for Internet and Society: Audio Fishbowl
Berkman Klein Center for Internet & Society at Harvard University
The Berkman Klein Center for Internet & Society event podcast
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Los Angeles Hashtags Herself, a limited series podcast, features representatives of various Angeleno private and public organizations leading the critical trend of using digital media for urban and social development. This diverse group serves as both a reminder and an analytical insight that digital media are neither just "useful" nor peculiar to the sharing and cultural economies, but fast becoming standard to the practice of material and social placemaking. If you like art, community bene ...
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The first podcast on entrepreneurship exploring fashion technology space. Meet the change makers who create a future of fashion and learn #liftoff strategies to creating and marketing tech products. My guests come from various fields: #wearabletech, #smartclothing, #AR, #VR, #3Dprinting, #digitalmedia, #platforms and #AI. Turn your explore mode ON!
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Berkman Center for Internet and Society: Video Fishbowl
Berkman Center for Internet & Society at Harvard University
Peek inside the Berkman Center's Video Fishbowl: Conversations with leading cyber-scholars, entrepreneurs, activists, and policymakers as they explore the bleeding edge of the internet and technology, democracy, law, and society. (Also available as audio) From the Berkman Center for Internet and Society at Harvard University
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Phil Cooke's CRISIS MANAGEMENT Strategy for Churches – The 700 Club Interview
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Shocking scandals, sudden emergencies – church leaders face all sorts of unpredictable challenges. In this episode of The 700 Club, host Ashley Key interviews Phil Cooke, author of “Church on Trial – How to Protect Your Congregation, Mission and Reputation During a Crisis.” https://philcooke.com/crisis In today’s digital culture, the opportunities …
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United Airlines' Guide to Improving Customer Experience Through Technology
28:35
28:35
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This week on The Modern Customer podcast, Linda Jojo, EVP, Chief Customer Officer at United Airlines, reveals how the airline is transforming customer experiences by harnessing the power of AI, mobile apps, and real-time communication—while maintaining a strong focus on customer service. Learn how innovative tools like Agent on Demand and Connectio…
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070: Are Your Comments on LinkedIn Posts Getting Lost?
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If you know that genuinely interacting with those you care the most about on LinkedIn is important, then I want to make sure your comments are being seen by those people. Your time is much too valuable for you to get lost, so let's talk about this. Let's discuss. If you are in a place where you can leave a comment, please do so, as I would love to …
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Customer Experience at Northwestern Mutual: The Role of AI, Legacy, and Leadership
26:44
26:44
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This week on The Modern Customer podcast, Christian Mitchell, EVP and Chief Digital and Information Officer at Northwestern Mutual, shares how the company is blending human touch with AI-driven insights to enhance client experiences—balancing more than 165 years of tradition with cutting-edge technology. Discover how leadership, a growth mindset, a…
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How to Coach for Greatness: Elevating Customer Experience Through Care, Mindset, and Values
28:47
28:47
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This week on The Modern Customer Podcast, Hugh Blane, leadership coach and author of Lead Boldly: How to Coach Others to Greatness, reveals management strategies to unlocking your team’s potential. From mastering mindset to improving customer experience, Hugh shares actionable advice on leading with purpose and navigating the complexities of profes…
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Back-to-School Shopping Insights: Retail Challenges and Customer Experience
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This week on The Modern Customer podcast, Lupine Skelly, retail research leader at Deloitte, shares insights about retail and the current back-to-school shopping trends. With over 15 years of experience in retail market research, Lupine also touches on the evolving roles of digital and in-store experiences, the importance of building trust, and the…
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Overcoming Impossible: How To Lead Like Chef Robert Irvine
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In this episode of the Modern Customer Podcast we will explore key leadership principles that can help you learn to lead, empower your team, and achieve lasting business success. Robert Irvine, a celebrity chef, entrepreneur, and author of the book 'Overcoming Impossible’ shares insights on leadership and creating a customer-centric culture, stress…
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CVS Health's Journey to Proactive Feedback and Data-Driven CX Improvement
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Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health, talks about his journey from a background in analytics and finance at companies like Medallia and Wells Fargo to his current role. He emphasizes the importance of moving from reactive to proactive customer feedback mechanisms and using quantitative data to improve customer experi…
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The Modern CEO of Verizon Consumer: Embracing Customer Experience and AI as Competitive Advantages
28:26
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The importance of the CEO in fostering a customer-centric culture stands out as a key takeaway from the conversation with Sowmyanarayan Sampath, CEO of Verizon Consumer. Learn about his strategic moves to regain market momentum, simplify customer interactions, and the innovative use of AI in improving both customer and employee experiences. Blake M…
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Mastering Customer Journey Mapping for Better Business Outcomes
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28:28
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Customer journey mapping is a critical tool for understanding and enhancing customer experience. Stacy Sherman, a professional speaker, coach and business advisor with a wealth of experience in the customer experience field, recently shared her insights on this topic, along with her perspectives on agent experience, the role of AI, and the importan…
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Mastercard's Winning Formula: How a Customer-Centric Approach Drives Success in FinTech
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This week on the Modern Customer Podcast, Mastercard's Executive Vice President of Global Customer Care, Lance Gruner, shares how he leads a strong team focused on delivering exceptional customer service. With 25 years of cross-industry experience, Lance is a master of Voice of the Customer programs, customer-focused leadership, and the cultural sh…
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Enhancing Customer Experience with AI in Contact Centers
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Contact centers are undergoing a significant transformation with the rise of artificial intelligence. In this episode of The Modern Customer Podcast, Mike Lytle, CEO of Teleperformance in the USA, the Philippines, and Canada, discusses his journey to the top and the transformative role of AI in contact centers. With 500,000 employees globally, Tele…
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By Phil Cooke
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Big Bets for Big Wins: Leading Through Extreme Change and Digital Transformation
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This week on The Modern Customer Podcast, John Rossman, author of 'The Amazon Way' and his newest book 'Big Bet Leadership' joins us. He shares leadership strategies for navigating extreme change and digital transformation, focusing on topics like AI, cost reduction, and rethinking operating models for customer-centricity. Rossman shares insights f…
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New Book Out Today! The 8 Laws Of Customer-Focused Leadership
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TODAY’S THE DAY … My new book hits the shelves! There are many leadership books, and there are many customer experience and customer service books. However, very few books combine these two topics. I am excited to announce that my new book, "The Eight Laws of Customer-Focused Leadership: The New Rules for Building a Business Around Today's Customer…
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Transformative Strategies for Customer Experience Excellence
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This week on The Modern Customer podcast, we're joined by Joseph Michelli, author, influencer, speaker, and consultant with over 25 years of experience. He'll share insights from his work with iconic brands like Mercedes and Starbucks, revealing the strategies behind launching and maintaining thriving customer experience programs. Joseph emphasizes…
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Public Speaking: Tips for Leading a Short Devotional
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Have you been asked to present a short motivational speech or inspirational devotional before an event? Phil Cooke https://philcooke.com offers five tips to make it memorable! Opening a conference or gathering is an honor. It can be a powerful catalyst for both the audience and your career. Get my FREE DOWNLOAD and transform your creative leadershi…
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Customer-Centric Marketing: How CMOs Drive Brand Loyalty and Growth
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How does a CMO ensure the customer experience remains at the forefront of their brand's strategy? In this episode of the Modern Customer Podcast, Alison Hiatt, the Chief Marketing Officer and Chief Growth Officer at Vera Bradley Designs Inc., shares her invaluable insights from her journey in marketing, including experiences with iconic brands like…
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069: Artificial Intelligence - 5 Steps Law Firms Can Take Starting Today
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Artificial Intelligence and Generative AI, or Gen AI, can be overwhelming. What you need to do is make sure you are not falling too far behind because you are overwhelmed or confused. I will share 5 key things that are important to keep in mind as you try to make sense of this introduction and evolution of artificial intelligence in law firms. Let'…
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Building a Customer-Centric Marketing Tech Stack: From Personalization to Post-Sale Success
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Creating a customer-centric marketing technology stack is essential for delivering exceptional customer experiences. In this week's episode of The Modern Customer podcast, Darrel Alfonso, Director of Marketing Strategy and Operations at Indeed.com, shares his expertise in constructing and leveraging a successful marketing technology stack. Blake Mo…
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068: 4 Key Reasons Law Firms Shouldn’t Focus On Creating Viral Content
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Creating viral videos and other content has been desirable to many content creators for a long time. Who wouldn't want their content to go viral? Today, let’s discuss 4 important points about viral posts that you will want to consider when you feel the pressure to "go viral." You will find this is a more strategic option for you and your firm. Let’…
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3 Types of Bad Bosses and How to Deal with Them
19:24
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Dealing with a bad boss can make your workplace feel like a battleground. If you’re trying to survive a toxic work environment, Phil Cooke https://philcooke.com offers creative and positive ways to deal with the Micromanaging Boss, the Inconsiderate Boss, and the Unsupportive Manager. Bonus: Phil shares 5 tips to survive a difficult boss! Get my FR…
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How to Break Down Silos and Enhance B2B Customer Experience
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Transforming customer experience in the B2B space isn't just about front-end interactions—it's about mastering the backend and organizational dynamics. This week on The Modern Customer podcast, John Durocher, Chief Customer Officer at Calix, brings decades of expertise demonstrating how robust infrastructure and strategic restructuring can revoluti…
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AI-Powered Contact Centers: Elevating Customer Experience and Efficiency
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Contact center technology is transforming, driven by advancements in artificial intelligence (AI) and cloud technologies. AI integration is proving to be a game-changer, promising efficiency, cost savings, and a more personalized customer experience. Sheila McGee-Smith, a renowned contact center analyst with 35 years of experience, has observed thi…
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2024 Retail Trends: Deloitte's Outlook on Loyalty, Customer Experience, and GenAI
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The retail landscape is undergoing a significant transformation, with wavering consumer loyalty and economic volatility presenting formidable challenges. Stephen Rogers, Managing Director of Deloitte’s Consumer Industry Center, shares Deloitte's 2024 retail outlook, providing a strategic roadmap for retailers to thrive amidst this shifting landscap…
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Public Speaking Tips: 6 Tools to Help You Get Hired as a Speaker
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Accelerate your career! Becoming a skilled public speaker can open doors and advance your career quickly as you position yourself as an expert. If you’re serious about speaking, Phil Cooke’s https://philcooke.com list of six tools that a conference planner needs can help you get hired as a speaker. The easier you make it for the people who can book…
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Customer experience (CX) is no longer a series of isolated touchpoints. Today, companies leverage platforms to create continuous, data-driven customer journeys. Ted Moser, senior partner at Prophet and author of "Winning Through Platforms," highlights the transformative power of this approach. This week on The Modern Customer podcast, Ted emphasize…
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Aligning Business Growth with Customer Strategy
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The economy changes. Politics shift. Competitive advantage isn't found in products alone, but in the exceptional experiences that foster customer retention and advocacy. Join me and bestselling author of “Keep Your Customers”, Ali Cudby on The Modern Customer Podcast. We're not offering tips and tricks, but a mindset shift to unlock unshakeable cus…
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How do you deal with rejection? What do you do after a failure? Phil Cooke https://philcooke.com offers five “next steps” that can be the key to moving past failure and on to success in your career. If you’re in business, media production or content creation – and especially if you’re in the film industry as a filmmaker, actor or writer – you’ll ga…
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Setting Sail for Success: Customer Experience Lessons from the Cruise Industry
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Businesses across all sectors are constantly seeking new ways to elevate their customer experience offerings and drive customer loyalty. One fascinating model is the cruise industry. Cruise ships offer a 24/7, 'live-in' customer relationship model, forcing a relentless focus on swift problem resolution and exceeding expectations to avoid tarnishing…
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Can AI Fix Social Media with Dr. Kenneth Stanley of Maven Social Media | EP. 62
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If you're looking for a brilliant mind, you've found it with Dr. Kenneth Stanley, this week's guest on the Social Media Sucks Podcast! Dr. Stanley has a Wikipedia page, if you'd like the laundry list of incredible things he's been a part of, but to give you a quick overview, he's known for his work in AI, specifically with Uber AI, OpenAI, and now …
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Skills to Succeed in the Film Industry - Interview: Sommerly Simser, Film Production Finance, Netflix
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Jumpstart your career in Hollywood! If you’re looking for a job in LA or New York, Phil Cooke’s https://philcooke.com interview with Sommerly Simser will help you succeed in the film industry. Highlighted as a new leader to watch in Variety Magazine, Sommerly has gone from assistant to associate in Hollywood and now works in Feature Film Production…
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How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO
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Emerging technologies like AI are reshaping the way businesses interact with their customers, while rapidly shifting expectations demand adaptable, emotionally intelligent leaders. Joe Hart, CEO of Dale Carnegie Training, understands this dynamic landscape. His insights on managing change, embracing technology with a human touch, and cultivating a …
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Capital One's Strategy for Customer-Centric Success
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Customer-centric banks like Capital One excel by focusing on user-friendly technology, readily available customer service, and financial tools designed to empower individuals in managing their finances. Lauren Liss, Head of Premium Products, Marketing and Rewards at Capital One, discusses the importance of a customer-centric culture and the role of…
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The Future of Social Media? | With Liquid Death & Andy Pearson | EP. 61
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On today's episode, we talked with Andy Pearson, VP of Creative for Liquid Death. We talk about everything from how Andy won a future Cannes Lion before knowing what it was, to what creativity looks like through the eyes of one of the most interesting brands in the world. No matter if you're a fan of Liquid Death, Andy, or marketing in general, the…
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How To Transform Customer Support with AI
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Artificial Intelligence (AI) presents a transformative opportunity to reimagine customer support. Chatbots like ChatGPT are already outperforming contact center staff in some cases, proving their ability to understand and handle customer queries. William "Bill'' Raduchel, author of The Bleeding Edge, draws on decades of tech industry experience to …
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Why You Should Consider a Ghostwriter to Write Your Book | Interview with Jordan Loftis, Story Chorus
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Is there a book inside you, but you don’t know where to start? Maybe it’s time to consider a ghostwriter! Phil Cooke https://philcooke.com welcomes writer and ghostwriter Jordan Loftis to explore book writing options and a strategic publishing process that can help pastors, leaders, and Christian entrepreneurs go from “idea to impact.” Founder of S…
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How ThredUp Leverages AI to Enhance Customer Experience in the Secondhand Market
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The secondhand market is booming, fueled by consumer shifts towards sustainability and value. With shoppers demanding the same seamless experience they expect from traditional retail, customer experience (CX) is crucial for resale platforms. ThredUp, an online leader, illustrates how strategic CX drives success in this unique market. ThredUp’s CEO …
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How To Champion Your Customer Experience Programs With Better Public Speaking
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The world of customer experience is constantly changing. To succeed, you need to give impressive presentations that win support for your customer programs. Jacqueline Farrington, author of “The Non-Obvious Guide to Better Presentations: How to Present Like a Pro (Virtually or in Person)”, shared her insights on the Modern Customer Podcast. Her tips…
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How to Remove the Elephant in the Room (Without Losing Your Job)
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Are there issues in your ministry or organization that everybody knows about but nobody talks about? It’s time to address the elephant in the room and build towards a healthier work culture. Phil Cooke https://philcooke.com offers six effective strategies to be part of the solution without losing your job. Get my FREE DOWNLOAD and transform your cr…
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Want to invest in Customer Experience? Question the Downside of Failure
25:58
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The key to better customer experience? Design interactions that are easy and straightforward, and prioritize understanding your customers. Matt Watkinson, author and CEO of Methodical joins us to discuss how his experience navigating uncertainty can be used to create exceptional customer experiences. Blake Morgan is a customer experience futurist, …
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Social Media Conspiracy Theories | Ep. 60
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On today's episode, we dive into the scary world of social media conspiracy theories. The big question that we heard over and over again was whether the platforms listening to everything we do or not. Are they reading our email? Tracking our location? Just how deep down the rabbit hole do they go to get what they need? We'll be adding a few special…
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Why Customer Satisfaction is Declining (and How to Fix It)
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Customer satisfaction is on a downward spiral, according to data from the American Customer Satisfaction Index (ACSI). Forrest Morgeson, ACSI’s Director of Research shares reasons behind this concerning trend. Enroll in the ROI of Customer Experience course here: https://customerexperienceroi.com/ Blake Morgan is a customer experience futurist, key…
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067: FALSE: You Need To Understand AI Before You Start Using It
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A common theme I hear from many is that they think that before they spend so much of their time experimenting with AI, Generative AI, the creation of chatbots, or any other task they've heard about when it comes to artificial intelligence, they need to know exactly why they are using it and what specifically it is going to be doing for them. I'm no…
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Creating Sharable Sermons: An Evangelistic Approach to Online Preaching with David Murrow
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Welcome to a revolutionary discussion on adapting preaching for the digital age! In this episode, online preaching coach David Murrow, joins Phil Cooke https://philcooke.com to delve into the art of engaging with your online congregation effectively. Discover invaluable insights to transform your preaching style and create sermons that are watchabl…
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From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks
30:22
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Exceptional customer experience (CX) isn't just for B2C companies anymore. B2B organizations are now recognizing its vital role in their success. Surbhi Kaul, Vice President of Global Customer Experience at Juniper Networks, exemplifies this shift. With over 10,000 employees and $5 billion in annual revenue, Juniper Networks is at the forefront of …
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Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases
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Generative AI, a rapidly evolving technology, is poised to revolutionize various aspects of business, particularly customer experience (CX). A GBK Collective study reveals that over 50% of U.S. senior executives have already embraced generative AI, and this trend is expected to accelerate. Professor Stefano Puntoni, a leading marketing and AI exper…
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Public Speaking Techniques: How to Get Invited to Speak at Conferences
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Public speaking gigs are a powerful way to advance your career, plus they offer opportunities to get your message heard. Phil Cooke https://philcooke.com shares five tips to help you book your first speaking gig while becoming a great speaker. Elevate your speaking skills and find out how to get invited to speak at conferences, small groups, worksh…
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The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO
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The auto industry speeds through a transformation, driven by factors like electric vehicles, self-driving tech, and the increasing importance of customer experience. Craig Antonucci, Chief Experience Officer at AutoCar Trucks discussed his company's approach to customer experience and how they are leveraging AI to improve it. AutoCar Trucks, a manu…
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Enzo Vogrincic Talks Oscar-Nominated Film Society of the Snow (entrevista en ingles y español)
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Enzo Vogrincic Talks Oscar-Nominated Film Society of the Snow (entrevista en ingles y español)
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