show episodes
 
A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
 
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
 
Reveal is for revenue leaders who want to reach their full potential. Every week we interview practitioners, leaders, and experts to explore how they use revenue intelligence – a new way of operating based on data instead of opinions – to win their market. You’ll hear candid stories of success (and failure), learn how to win with a data-first mentality, and get actionable insights you can implement today. Hosted by an award-winning account-based marketer, Corrina Owens, and GTM enablement ma ...
 
A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
 
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Unchurned

1
Unchurned

Josh Schachter - UpdateAI

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Undoubtedly, customer success is the best business strategy of all time. And so the Unchurned podcast brings to you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. With each episode, Josh Schachter, uncovers the secrets from top leaders and innovators of companies so that you can advance your own career, the performance of your customer success team, and skyrocket customer retention. Unchurned is presented by UpdateAI - ...
 
Considering building your dream home? Learn about the custom home building process from start to finish, including what to expect during architecture and design - and what decisions to make to get the greatest value from your investment. Tune in each week as the experts at Hibbs Homes prepare you for your dream home design-build project. Custom building resources, information & episode notes at https://www.hibbshomesusa.com/art-of-custom-podcast/
 
Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
 
The Voice of car culture, a podcast powered by Murpho’s Publishing, the folks who bring you Car Kulture Deluxe and Ol Skool Rodz magazines. This show features all the latest and greatest in the world of kustom cars, lowbrow art, pinup troupes and more. If its chopped, dropped, nosed and decked, we’re probably looking for its story. For the enthusiast of both car culture and the lifestyles that go hand-in-hand, pull up a chair in the shop and welcome to...the Custom Kulture Rodcast! Music cre ...
 
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. restauranttechnologyguys.com
 
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
 
Do you get that sinking sensation any time you have to have your car fixed? Do you ever wonder what they're doing out there in the repair bay? Do you want to know how to find a 'good' car repair place? Industry professional Dustin Atwood answers all this, and more, each week during the A-1 Custom Car Care show. Dustin is an ASE Certified Master Level technician for light/heavy duty trucks, and cars. Co-hosted by KSGF Radio personality Sarah Myers, and featuring some of your most common quest ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
I empowered leaders to close the experience gap. What’s the experience gap? According to a Bain Consulting study, 80% of CEO’s believe their companies deliver a superior customer experience but only 8% of their customers agree. I talk to guests with a wide range of expertise, who share meaningful insights and wisdom. We give you practical tips, proven frameworks, and share ways to help you delight YOUR customers.
 
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
 
Welcome to the Human Insight Podcast where we share with you the business stories, ideas, and trends shaping the future of customer experience told first-hand by the experts themselves. This is your show if you work in product management, UX design and research, marketing, digital transformation and more.
 
Customer Perspective is a weekly podcast aimed at all of you who are concerned, in some way, with helping your organisation deliver on its Brand Promise to customers; so whether you’re a Customer Experience practitioner, lead CX measurement and management programmes, head up Mystery Shopping, are responsible for the performance of channels, or functions, and their role in delivering customer success … then this podcast is for you. Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
 
Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
 
The Wicked Library is a Parsec Award winning show featuring horror fiction stories from upcoming, new, independent and bestselling authors. Our Tales of terror are read by Host / Producer, Daniel Foytik and other popular voice actors and feature custom music to bring the stories to life. Each episode features the work of some of the best voices in independent horror fiction. Authors of all types have contributed stories, like Jessica McHugh, KB Goddard, C. Bryan Brown, Stephanie Wytovich, an ...
 
On the Data Unlocked podcast, we're interviewing data and customer experience leaders to discuss how they're using customer data to execute deeply personalized experiences. Learn more about Simon Data at: https://simondata.com There's an immense amount of data being produced today - and it is only a strategic asset if you know how to use it well. Within each episode, guests discuss with the CEO and co-founder of Simon Data, Jason Davis, where potential could be found to unlock the power of data.
 
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
 
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show series
 
Ed Ariel - Vice President of Operations [Customer Experience] ABOUT NICK GLIMSDAHL Subscribe to my bi-monthly newsletter Find Press 1 For Nick on YouTube Find me on Twitter Find me on LinkedIn LISTENER SUPPORT Purchase Nick’s books: Reasons NOT to Focus on Employee Experience: A Comprehensive Guide Apparel: https://www.teepublic.com/user/press-1-fo…
 
On this one Joe and Tom talk about Phantasm Oblivion, The Menu, Nope, The Carpenter, The Art of Dying, White Reindeer, Amazing Spider-Man issue #140 and fiction Toms. www.BOYGOB.com Watch the podcast LIVE at 10pm Central Sundays at DWN's Terrible Horror Crap Podcast | Facebook or The BOYGOB - YouTube Page Check out Tom's art atwww.DWNproductions.ne…
 
Customers are fickle. Or at least they appear to be. What once may have exceeded your customer’s expectations one day becomes ordinary the next. That’s because People become less sensitive to change as things improve. It’s called Diminishing Sensitivity, and it’s the reason that sometimes you have to work harder to “Wow!” your customers. If you gav…
 
In this podcast, we announce our new Gunsmithing School. Have you ever dreamed of being a custom rifle builder and starting your own business? Ever thought about being a part of the rifle building world? There are some obstacles to becoming a world-class custom rifle builder including the years and costs of schooling, the training it takes to be a …
 
With inflation and market-tightening interest rates, customer experience (CX) is more important than ever. Dr. Michelli offers four steps to deliver outcomes critical to your CX success in our current economy.By Dr. Joseph A. Michelli
 
I recently had a conversation with a C-suite leader of a company that has 6,000+ employees who were implementing a significant organizational structure change to build in more accountability and ownership across 50 interconnected departments. The goal was to create an umbrella team who would be in charge of ensuring there was more transparency and …
 
Risa Lovell, Director of Property and Casualty Customer Service at Farm Bureau Insurance joins us from the MSU Hotel and Conference Center at the first in-person episode of The Delighted Customers Podcast. Risa shares some helpful insights: How Farm Bureau Insurance lives their mission to give back to the community How she broke down silos and look…
 
“A core part of what we do through strategic workforce planning is translating that purpose and strategy into what the organization needs from its workforce.” This week on Be Customer Led with Bill Staikos, we speak with Alicia Roach, Founder, and CEO of eQ8 and a global thought leader in Strategic Workforce Planning and Analytics. Alicia has spear…
 
Join me and Andy Schulkind, the Vice President of Customer Experience at Domino North America, as we dig into the significance of relationships and trust in all industries. We'll take you on a fascinating journey into the world of serialization of consumer product goods and life sciences and scaling identification in the physical world.…
 
This time, Lauren is joined by H.E. Amb. Terry Earthwind Nichols, a visionary strategist and mentor in the world of sales and marketing. His focus is on creating achievement-based business models rather than goal-based, bringing out the best in employees, improving working relationships, and helping business growth. Terry is also the author of eigh…
 
Artist Zack Smithey has been featured on several national outlets because his container home pushes the idea of making your home a work of art to a whole new level. Smithey joins the podcast to talk about his journey through home building and how he repurposed materials to make his one-of-a-kind home such a standout. View Zack's Home…
 
Dustin and Sarah talk about a variety of topics this morning, including: The 2022 Santa's Angels Christmas trees are are! Stop by A-1 Custom Car Care off West Sunset and pick a kid off the Christmas tree! Dustin shares a story of breaking down while on a recent hunting trip. Sarah shares a listener question and shares a question of her own. In the …
 
We welcome Alison Chaltas, Ipsos’ Global Head of Shopper and Omnichannel, and Norrelle Goldring, global consultant, co-authors of a recently published Ipsos whitepaper, ‘Beyond omnichannel to convergent commerce ecosystems’. Last season (S4, Ep5), Alison joined us to speak about convergent commerce, including what this actually means, those emergin…
 
We love being understood, and so do our customers. Being able to connect and empathize with the customer serves as a platform to better understand the needs and desires of the customers. That's what we bring to you in this week’s [Un]churned episode. . Josh Schachter sits down with Teresa Anansia to chat about Creating a culture of empathy within t…
 
Featured & Descriptive Medicine Boxes can help your product stay noticeable in the retail market. Protect your medicines using custom printed medicine packaging boxes. In this podcast, let's hear what one of our packaging experts has to say. Read Our Blog: https://bit.ly/3KFTObs Our YouTube: https://bit.ly/3qH6Xcy Listen to More Podcasts: https://b…
 
Working with many customers can be very challenging, especially when it's repeat customers. Some customers are very needy, others are poor at communication, others don’t pay on time. So how do you handle all these different types of customers when you are trying to run your business YOUR way? You want to keep your best customers happy, so they come…
 
Episode 185 – How to Handle and Keep Your Customers This Episode  Mark Stephenson & Marc Vila  customapparelstartups.com  CAS Podcast  ColDesi You Will Learn How to organize customer information and stay in contact with customers Why established policies and procedures are important, and when to bend the rules Why sometimes it’s best to fire a …
 
Todd is joined in this episode by Shep Hyken, Chief Amazement Officer at Shepard Presentations, LLC. He works with companies and organizations that want to create amazing customer service experiences for their customers and employees. They delve into how to create a frictionless customer experience, the concept of amazement, and Customer experience…
 
In this episode of the Customer Experience Superheroes podcast we meet Jochem Van de Veer, CEO of They Do. Host Christopher Brooks speaks with Jochem about the progression from Customer Journey mapping, a recognised practice for identifying customer pain points and new opportunities, to Customer Journey Management, where the emphasis shifts to acti…
 
Julia Austin is a strong advocate for feedback never stopping, whether she is pushing her students to get out and talk with customers or talking with business leaders. “I'll get this question, especially from founders early on, of ‘when do I stop talking to my customers and getting feedback and start building my product?,’” said Austin, Senior Lect…
 
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