))
B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
…
continue reading
Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
…
continue reading
Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
…
continue reading
Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.
…
continue reading
Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
…
continue reading
Welcome to The Insider’s Guide to Custom Homes—your expert-led roadmap to building smarter and better. I’m Rick Bell, founder of Landmark Custom Homes, with over 40 years of experience building across South Florida. Each episode gives you practical insights into the custom homebuilding process—materials, floor plans, budgeting, timelines, and how to avoid costly mistakes. If you want to build with confidence and craftsmanship, this show is for you.
…
continue reading
How can influencing differently lead to new opportunities? Join Deloitte’s Lou DiLorenzo Jr. in conversation with the C-Suite leaders bringing business and technology together to transform organizations and drive strategic value.
…
continue reading
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
…
continue reading
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
…
continue reading
Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
…
continue reading
Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
…
continue reading
Custom anthems for brands and legends. Real research. Real stories. Real heat. Play loud. Connect with the creator on LinkedIn: https://www.linkedin.com/in/ixcarswell/
…
continue reading
This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
…
continue reading
A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
…
continue reading
A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
…
continue reading
If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams a ...
…
continue reading
The improv podcast where we read real reviews, and then improvise funny scenes from them. Reviews where the reviewer wants everyone to know: You Just Lost A Customer.
…
continue reading
Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
…
continue reading
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
…
continue reading
Home renovations are stressful enough on their own, but when you throw in the challenges of everyday life, it can feel downright overwhelming. That’s where your host, Katie GO, comes in. She’s here to guide you through the renovation process and inspire you to take control, creating not just the home but the life of your wildest dreams.
…
continue reading
Where's Your Customer? is a podcast for retail leaders who want to become truly customer-centric. Through honest conversations, inspiring stories, and practical ideas, we help you see your business through your customers' eyes. So you can build stronger connections, happier teams, and a brand customers can't live without.
…
continue reading
Whether you’re dreaming of building a forever home, looking to create a custom vacation getaway, or looking for a home that supports your lifestyle, this podcast is for you! Join us as we provide behind-the-scenes insights and advice for intelligent homeowners looking to renovate or build a dream home in the Monadnock Region. We’ll get into the art and science of the custom home-building industry and help you know everything you need along the way! Cohosted by seasoned NH Builder, Paul LaRoc ...
…
continue reading
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
…
continue reading
Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
…
continue reading
WB Download Custom Home Podcast will provide podcast listeners and those in the home building industry a platform to discuss home building news/updates in the nation and what’s happening on our local custom home building projects. We will have casual, entertaining discussions with experts in the industry, friends and surprise guests. The WB Download Custom Home Building Podcast is hosted by Wieland Builders President, Jeff Wieland. The Wieland family have been building homes for over 65 year ...
…
continue reading
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
…
continue reading
Insight into everything we do as predator hunters from clothing, equipment that we designed, camo, camera equipment, reloading, custom rifles, optics, NV thermal, and passing legislation.
…
continue reading
1
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
18
418
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
…
continue reading
Five adventurers try to survive in this comedy filled Pathfinder Second Edition TTRPG campaign within the grim dark world of Tyne. Follow the show, get custom TTRPG content, and more at https://narrativedeclaration.com
…
continue reading
The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...
…
continue reading
Welcome to CX Matters, a podcast where we dive into all matters CX to find out what really makes the difference, what moves the needle, and what makes customers tick. CX Matters is powered by Hello Customer, the platform that helps organizations turn feedback into real business improvements. Learn more about Hello Customer here: www.hellocustomer.com
…
continue reading
Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
…
continue reading
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
…
continue reading
Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
…
continue reading
A podcast for golfers who want to play their best golf. Provides information on custom club fitting, short game improvement, and effective practice techniques.
…
continue reading
"Casual discussions of casual Magic," says it all. We love playing Magic, and we love talking about it. Topics include draft, sealed, Commander, 100-card Singleton, flavour rulings, custom cards, and cracking open weird old booster packs.
…
continue reading
The business podcast designed for entrepreneurs and small business owners to be inspired by, listen to, enjoy and take some action from.
…
continue reading
An interview style podcast with people in the Custom Home Furnishings industry.
…
continue reading
Modern Healthcare's Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we'll interview healthcare's most accomplished leaders to learn how they're addressing the industry's most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
…
continue reading
The podcast of custom motorcycle aficionado, entrepreneur, motorcycle journalist and enthusiast Jason Hallman
…
continue reading
This is your go-to podcast for all things marketing, branding, and customer experience. We’re bringing you honest and fun conversations with bite-sized insights. Hosted by BrightSign’s CMO Brian Rowley and Head of Integrated Marketing Laura Smith, you’ll hear from industry pros, creatives, and innovators about what’s actually working in today’s evolving, digital-first world. No fluff — just real insights on how brands are connecting with audiences and driving growth. Tune in for fresh ideas, ...
…
continue reading
1
Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
107122
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
Welcome to Act on Tech, the podcast that empowers you to harness technology to boost your productivity and simplify your life. Hosted by tech enthusiast and entrepreneur Alex, each episode dives into actionable tips, tools, and insights to help you stay ahead in the digital age. Discover practical advice, expert opinions, and cutting-edge trends, all while learning about Alex Custom Tech, a leading MSP dedicated to providing personalized IT solutions for business and residential customers. T ...
…
continue reading
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
…
continue reading
Cincinnati Edition covers topics from regional government to business, education, health, technology and the arts.
…
continue reading
Welcome to StubGroup's Clicks to Customers Podcast channel! Subscribe for: ✔️ Tutorials about how Google Ads works ✔️ Advanced strategies we're using to make our clients successful ✔️ Hot takes about the latest and greatest in industry news ✔️ Tactics to fix Google Ads suspensions and remain compliant with Google's policies ✔️ Conversations with industry experts on all aspects of marketing ✔️ And much more! 💪 Dominate Google Ads and grow your business: https://stubgroup.com/
…
continue reading
Bob and Mark are regular American guys exploring different countries and cultures through the holiday experience of Christmas. They enjoy festive movies, music, food, and customs. Each episode features the two visiting a new international location. It's like a global Christmas party!
…
continue reading
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
…
continue reading
KALW's call-in show: Politics and culture, dialogue and debate.
…
continue reading
The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision-makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.
…
continue reading
1
Leaders in Customer Loyalty: Brand Story | A Century of the Crave: White Castle's Recipe for Retaining Loyal Fans for 105 Years
26:36
26:36
Play later
Play later
Lists
Like
Liked
26:36
Send us a text White Castle’s loyal fan base has kept America’s “first fast-food hamburger chain” in business for nearly 105 years. What makes this brand still appeal to consumers and continue to expand, especially when other chains struggle to keep the doors open? Loyalty 360 spoke with Jamie Richardson, Vice President of Marketing and Public Rela…
…
continue reading
1
236. Looking Backward & Looking Forward
1:49:41
1:49:41
Play later
Play later
Lists
Like
Liked
1:49:41
Timothy and Chase chat about 2025's fashion trends and share their opinions on GQ’s predicted 2026 fashion trends. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
…
continue reading
1
"I'm so grateful" - Video review for StubGroup
2:15
2:15
Play later
Play later
Lists
Like
Liked
2:15
Jeremy Irons, owner of Irons Design, had his Google Ads account permanently suspended with no warning. Google cited a Circumventing Systems violation, rejected multiple appeals instantly, and provided no clarity on what went wrong. For seven months, Jeremy lost his primary source of leads and felt completely stuck. After exhausting every option, he…
…
continue reading
1
How to Build a Repeatable Sales Process That Consistently Closes Deals
34:55
34:55
Play later
Play later
Lists
Like
Liked
34:55
Ep.130 - If your sales results feel inconsistent, the pipeline feels messy, and deals keep stalling for reasons you cannot fully explain, you most likely have a problem with your process. In this episode Alex Winter talks with IMPACT's Executive Coach Allison Belles about how CEOs and business owners can build a repeatable sales process that their …
…
continue reading
1
The First Customer - Lessons From a Career Too Big for a Business Card with Founder Det Ansinn
29:30
29:30
Play later
Play later
Lists
Like
Liked
29:30
In this episode, I was lucky enough to interview Det Ansinn, the founder of Brick Simple LLC, serial entrepreneur with four successful exits, and current CEO of MedTech company Neuralert. Det shares his journey from pumping gas at the Doylestown Airport to building multiple innovative ventures, emphasizing the value of authentic connections, strong…
…
continue reading
1
3 CS Trends That Will Define 2026 & Kristi's Next Chapter ft. Kristi Faltorusso
30:02
30:02
Play later
Play later
Lists
Like
Liked
30:02
- Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned The customer success landscape is about to shift dramatically. Kristi Faltorusso, fresh off her departure from ClientSuccess after five years, reveals the three trends that will define CS in 2026—and the second one might sur…
…
continue reading
1
Episode 23: Self-Performed Work in Custom Home Building
9:07
9:07
Play later
Play later
Lists
Like
Liked
9:07
Self-performed work is one of the most misunderstood aspects of custom home building — and when handled correctly, it can actually protect your budget, timeline, and peace of mind. In this episode, we break down what self-performed work really means, why it’s often misunderstood, and how it can either protect or jeopardize your project depending on…
…
continue reading
1
Why We Don’t Do Break/Fix: The Alex Custom Tech Approach to IT
30:45
30:45
Play later
Play later
Lists
Like
Liked
30:45
In this episode of Act on Tech, Alex takes a step back from tools and trends to explain the principles and non-negotiables behind how Alex Custom Tech operates. This is a business-first conversation about why proactive IT matters, why break/fix thinking creates long-term problems, and why clarity is more important than trying to please everyone. Al…
…
continue reading
1
266: Leading From the Inside Out: Voice, Peace, and the Power of People with Jeremie Kubicek
22:52
22:52
Play later
Play later
Lists
Like
Liked
22:52
Send us a text In this episode of Navigating the Customer Experience, we sit down with Jeremie Kubicek, a powerful communicator, serial entrepreneur, and co-founder of GiANT, a global leadership development company. Jeremie is the author of several influential leadership books, including 5 Voices, 5 Gears, The 100X Leader, The Peace Index, and his …
…
continue reading
1
[Emerging Tech] Eliminating Data Complexity for Growth With Mark Ovaska
37:18
37:18
Play later
Play later
Lists
Like
Liked
37:18
Mark Ovaska is the Co-founder and CEO of Precept, an AI-driven integration platform that helps fintech companies connect to any API quickly and simplify complex data integrations. He co-founded the company to eliminate lengthy and costly integration projects, enabling teams to scale without engineering bottlenecks. Before Precept, Mark led software…
…
continue reading
1
8| Customer Experience Lessons From a Year of Learning (and Feeding)
18:21
18:21
Play later
Play later
Lists
Like
Liked
18:21
Something shifts when you step back from work, doesn't it? Last summer, I had my first child, and whilst I knew maternity leave would be transformative personally, I didn't expect it to reshape the customer experience lessons I'd carry forward in my career. Between feeds and nappies, I found pockets of time to read nine customer experience books. W…
…
continue reading
1
The Rise of Synthetic Audiences: Fast, Cheap… but Believable?
33:51
33:51
Play later
Play later
Lists
Like
Liked
33:51
In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by Ben Shaw, seasoned brand strategist, to unpack the promises and pitfalls of synthetic audiences - AI-driven research used for faster, cheaper market research. Synthetic audiences, powered by large language models (LLMs), can replicate customer segments and respond to cr…
…
continue reading
1
Episode 258 - Happy New Year: The Shot That Makes You Smile
25:49
25:49
Play later
Play later
Lists
Like
Liked
25:49
Welcome back to Episode 258 of the Long Range Shooting & Custom Rifle Building Podcast presented by Wolf Precision Incorporated. Jamie Dotson wishes everyone a Happy New Year and shares what he believes is the number one reason to get into long-range shooting: it's magical. From the unforgettable pause between the shot and the impact, to the satisf…
…
continue reading
1
S2 EP50: Make 2026 Your Best Year for Ecommerce SEO with Two Quick Tips
13:36
13:36
Play later
Play later
Lists
Like
Liked
13:36
In this episode of Customer Growth Sessions, Pat Ahern discusses two key SEO strategies for e-commerce businesses to boost revenue, especially during the post-holiday slump. He emphasizes the importance of creating collections pages to enhance search engine visibility and user experience, and the benefits of setting up Google Merchant Center to tap…
…
continue reading
1
Custom Harvest Hype, Season 4 Episode 10: The Newbies and a JCB visit
33:12
33:12
Play later
Play later
Lists
Like
Liked
33:12
This interview is with Aubree and Rodney from the USCHI board. They discuss their first year-board experiences, the importance of current board work and the planning for the future. Mandi also takes us through a JCB factory tour and demo site via pics and videos. https://www.tiktok.com/@us.custom.harvesters https://www.facebook.com/uscustomharveste…
…
continue reading
1
What five questions should CX leaders ask to improve customer outcomes in 2026?
8:48
8:48
Play later
Play later
Lists
Like
Liked
8:48
On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask themselves to deliver better customer outcomes in 2026. We've compiled the most important questions from our conversations this year — each one designed to reveal where your CX strategy is vulnerable a…
…
continue reading
1
The Psychology of Space & Color: How design impacts the way you live
14:46
14:46
Play later
Play later
Lists
Like
Liked
14:46
Design isn't just aesthetic; it also impacts behavior. Good design has to align with functionality needs and work seamlessly for everyday life. In this episode, Paul explores how the spaces we create shape our daily patterns, from room flow that encourages family connection to ceiling heights that influence how energized or calm we feel. This conve…
…
continue reading
1
#75: Alconost CCO Ilya Spiridonov on prioritizing localization in the B2B marketing funnel
19:54
19:54
Play later
Play later
Lists
Like
Liked
19:54
"Despite the global opportunity available to so many businesses, most are constrained by finite resources. So, the more interesting question isn't "what should we translate?" but rather, "what's the real cost of not localizing the right customer touchpoint, and how do you even begin to calculate that risk?" Agility requires more than just speed; it…
…
continue reading
1
Quacks and Clowns : The Spooky Episode w/ Liz Willis
1:06:59
1:06:59
Play later
Play later
Lists
Like
Liked
1:06:59
Join Laura and Liz as they discuss haunted house reviews, which New York Times puzzle is the hardest, and play a new game, Love it, or List it.
…
continue reading
1
From AI Chaos to Customer Confidence: Building Virtual Agents That Actually Work
46:32
46:32
Play later
Play later
Lists
Like
Liked
46:32
Guest: Adam Fenwick, SVP Global Alliances, Boost.ai Topic: Conversational AI in contact centers Focus: Strategy, design, regulation, and scale Audience: CX leaders, contact center executives, IT and digital leaders Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.…
…
continue reading
1
Building a 1000HP Tube-Chassis Mercedes 300SEL Widebody Track Weapon ft. Smokedogg Customs
27:07
27:07
Play later
Play later
Lists
Like
Liked
27:07
In this episode, we sit down with the mind behind Smokedogg Customs to break down one of the wildest builds on the show floor — a 1000HP, tube-chassis Mercedes 300SEL widebody built to be driven hard. What started as a neglected, rusty chassis turned into a full one-off race car, featuring a chopped roof, custom widebody, C6 Corvette suspension, an…
…
continue reading
1
What’s Next in 2026: Rikki Singh on the Future of Customer Engagement
48:07
48:07
Play later
Play later
Lists
Like
Liked
48:07
In this special episode of Builders Wanted, recorded live from Twilio Transform in New York City, we’re joined by Rikki Singh, Twilio’s VP of R&D for Emerging Technologies. Rikki explores groundbreaking advancements in AI, security, and communications, touching on the evolution of technology and customer expectations as we approach 2026. The conver…
…
continue reading
1
Webinar. Beyond the Hype: GenAI in Customer Experience in 2026
44:32
44:32
Play later
Play later
Lists
Like
Liked
44:32
In this Hello Customer webinar, CEO Bram De Vos is joined by CTO Jonas Beullens for a blunt, practical conversation about AI in customer experience, and why the loudest takes are usually the least useful. They open with a deliberately provocative claim: AI is threatening your job. Then they quickly pop the balloon. Predictions around “AGI is near” …
…
continue reading
1
Where to Find Quality Custom Signs Winston Salem NC?
7:12
7:12
Play later
Play later
Lists
Like
Liked
7:12
We create & install Custom Signs & graphics that effectively brand offices & workplaces near Winston-Salem, NC that will inspire your team & impress clients. Get more information: https://heritagecustomsigns.com/products/custom-signs-winston-salem-nc.php.By Heritage Signs & Displays
…
continue reading
1
Navigating bank customer experience pain points
22:26
22:26
Play later
Play later
Lists
Like
Liked
22:26
Banks today have a great number of customer experience pain points. There's the trust factor to consider, on whether customers feel their bank actually care about them and their financial struggles. But there's also the fact that customers expect a seamless experience across multiple channels, whether that's in the branch, mobile or at the branch. …
…
continue reading
1
Matt Marcotte on Creating Cultures That Win
38:57
38:57
Play later
Play later
Lists
Like
Liked
38:57
Meet Matt Marcotte, the founder of The M2 Collaborative, a leadership coaching and brand strategy consultancy. This conversation follows Matt's 34-year career in retail and his time at Salesforce. Matt calls himself a "consumer anthropologist" because he loves understanding why people behave the way they do. He believes that great customer experien…
…
continue reading
