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Digitally Irresistible

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Digitally Irresistible

Bernie Borges, V.P. Global Content Marketing at iQor

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On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who are passionate about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
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CX Files

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CX Files

Mark Hillary and Peter Ryan

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
 
Creating and maintaining a magical culture in any organization takes dedication and commitment. Dan Cockerell, a 27-year Disney veteran and retired Vice President of the Magic Kingdom, and host Jody Maberry share stories and insight to help you build the mindset you need to develop a strong organizational culture. Come Rain or Shine will equip any leader with the tools to influence the weather in your kingdom for years to come.
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
The podcast where we scale up on knowledge so we don't scale up our systems. Find out why working in Industrial Water Treatment is the best job in the world. Hear industry experts share their knowledge and stories. Learn about technologies, methods, and career journeys. Join podcast host Trace Blackmore, former AWT President, LEED, and CWT every Friday for a new episode.
 
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave ...
 
This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in their team and turn their guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with industry leaders, subject matter experts and others sharing their insights, industry trends, and advice for those in the industry and those seeking a career in hospitality.
 
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REFERRALS PODCAST

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REFERRALS PODCAST

Michael J Maher, Best Selling Author and Host of the Referral's Podcast

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Get more referrals with the Referrals Podcast! Thought Leader, Best-selling Author, Referral Master, and Host Michael J. Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. The Referrals Podcast is a weekly show where Michael J. Maher, author of (7L) The Seven Levels of Communication, interviews a top producing Realtor, lender, or small business owner about how they are implementing ...
 
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses how you can improve your Customer Experience and gain growth. This review sums it up: "The dynamic between the two hosts absolutely makes this podcast. Each brings a unique take on the topic, their won perspective, and play off each other sense of humor. I come away after each episode w ...
 
Stacy Sherman shares customer experience (CX) best practices and interviews business experts to provide actionable tips, so you gain a competitive advantage beyond price factors. You'll learn about leading effectively to retain engaged employees who deliver customer excellence, workforce trends, marketing, and experience management to succeed in a world run by human hearts and AI robots. It's all merging. We have a lot to learn together. Besides helping you thrive and innovate in business, y ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
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Navigating the Customer Experience

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
At first listen, it may not sound like they are talking business, but there is no denying the Nice Guys (Doug Sandler and Strickland Bonner) know their audience. If you are an entrepreneur and tired of hearing the same old rah rah static babble on all the other business podcasts out there, it's time for a breath of fresh air. Listen in, subscribe, or join the Nice Guy Community and become a Funk'nFan of the show. Relationships, honesty, trust and integrity build business today and that's wha ...
 
Join author, speaker, and leadership expert Zack Hudson on the Passing the Baton Leadership Podcast for topics including personal development, time management, leading well, entrepreneurship, relational leadership, work-life balance, and other relevant and timely topics. Have fun with Host Mike Floyd, Neha Shingane, and Zack as they cover leadership topics in this commuter-style radio show so that you can listen to and finish the episode during your normal commute to work, school or while ru ...
 
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Experience This!

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Experience This!

Joey Coleman and Dan Gingiss

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Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so broken and gives you the secrets to get around it.
 
WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST. And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your ...
 
Welcome to the Wishpond Podcast Series. These podcasts, brought to you weekly by the Wishpond marketing team, deliver expert interviews as well as panel discussions, focused on the most influential stories, news and changes in the marketing sector. All our podcasts are designed to educate and entertain, ensuring our listeners leave with valuable and actionable strategies they can implement to find success online today.
 
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
 
80% of businesses believe they deliver 'superior' customer service, yet only 8% of their customers agree. That's mad! You could drive a freight train through that statistic. And this is exactly why we created this podcast. Businesses need a whack across the head on where money is leaking (or in some cases gushing) out in the form of fair to middling customer interaction that creates indifferent customers. We're going to show you how to increase profits with zero or low cost tactics to retain ...
 
Joe Higgins is a highly regarded public speaker, an experienced business consultant, and a former high level executive. Joe's messages can inspire individuals or entire organizations to embark upon their very own Quest 4 Quality. Joe Higgins and Tim Edwards (founder of The InBound Podcasting Network) discuss The American Economy, Leadership, Customer Service, and Building Healthy Teams.
 
Stop spending your time caught in the weeds. Discover the ingredients to drive your restaurant business and culinary vision. Tony and Shawn have a long background in restaurants - both in culinary, marketing, customer experience, and operations. They can help you in this evolving economy Turn your casual customers into loyal guests, improve your safety, and grow your sales.
 
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Case Closed Podcast

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Case Closed Podcast

Jeff Grosse and Cheryl Feldman

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The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
 
What would you do with an army of raving fans? How would that change your business? Creating a 5 Star customer experience is the best way to create raving fans, stand out from your competitors, and rise to the top of your industry. On The 5 Star Experience Show you will learn actionable tips and tricks to improve your customer experience and convert your customers to raving fans that leave great reviews and recommend your business to friends, family, and acquaintances. Owning a business can ...
 
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers. Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hospitality experience, working in restaurants and bars, invites a guest on the show, to go through their Yelp/Google/online reviews, discuss customer int ...
 
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Smart Man, Smarter Woman Podcast

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Smart Man, Smarter Woman Podcast

Steve Loates and Juliet Aurora: Entrepreneurs, Small Business

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Smart Man…Smarter Woman is a podcast for entrepreneurs by entrepreneurs. The co-hosts, Juliet Aurora and Steve Loates are business partners, authors, speakers and business owners. They are also husband and wife which makes for a very interesting dynamic in each show. 🙂 Most episodes will feature a guest speaker who will share insights and learnings from their own journey as an entrepreneur. All small business-related topics will be on the table from marketing, leadership, strategic planning, ...
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
 
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DocPreneur Leadership Podcast

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DocPreneur Leadership Podcast

A conversation about life, medicine & leadership. By Concierge Medicine Tod

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Concierge Medicine Today's "DocPreneur Leadership Podcast" #FORDoctors has become a trusted voice of healthcare insight, news, Physician education and economic analysis about a wide variety of topics in healthcare. Those topics include but are not limited to: Precision Medicine; Concierge Medicine; Whole Genome Sequencing; Pharacogenomics; Membership Medicine; Direct Primary Care; Legal, Accounting and Physician Succession Planning; Practice Management and Growth and more. This Podcast Is Re ...
 
Welcome to Paying It Forward, Lessons From The C-Suite. This is the trailer that introduces you to the podcast. If you want to attain a C level position in your career, you need to understand what it takes to achieve that level of leadership. When you have access to successful entrepreneurs and senior executives who want to help you develop the skills and traits to become a great leader, it’s like having your own mastermind group to mentor and guide you. In a nutshell, that’s our podcast. Ea ...
 
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show series
 
What is the role of Marketing in the digital world? How does it relate to customer experience (CX) and creating real brand loyalty? Stacy Sherman interviews Jackie Yeaney, 6x CMO, to bring you answers to these questions and more as Marketing is no longer just about campaigns. It's about telling stories, building brands, and creating intentional jou…
 
I have written seven books, countless articles, and tons of keynote speeches, not to mention thousands of emails. As a writer, through and through, I know how difficult it can be to stare at a blank screen watching that blinking cursor wondering where to start. But a new AI-powered chatbot might make my life a whole lot easier, and yours, too. It’s…
 
No notes today, I don't have any power! (Don't ask how I can post the episode without any power, I just don't feel like writing notes today) https://steviegjerky.com/ This jerky is DA BOMB! Tell them the Nice Guys sent you and maybe they'll send some more free samples. Nice Sponsors: Want to invest in the Nice Guys Podcast? Own your own little piec…
 
Every interaction anyone on your team has with a client is Sales, from your Support Line to your Sales Managers. Learn the Sales skills you need to increase Sales and Profit at your water company so that the entire team benefits. Adam Shapiro has been helping individuals, teams, and enterprises since 2004. Using a sales process, messaging and disci…
 
John Sills is MD at The Foundation, based in London. The Foundation is a management consultancy focused on growth, but in this episode of CX Files Mark Hillary talked to him about his new book 'The Human Experience.' Published by Bloomsbury the book is out TODAY so this is a CX Files exclusive - probably the first media interview post publication o…
 
In this episode of Come Rain or Shine, guest, Rani Puranik, Co-Owner, Executive Vice President, and Global CFO of Worldwide Oilfield Machine, joins the show to discuss her background, women in leadership, and her new book, 7 Letters to My Daughter. Her experience serves as a great reminder that there is always a way. A woman of versatile skill, Ran…
 
This is Concierge Medicine Today's Docpreneur Leadership Podcast and today's topic is from a patient perspective with our friend Angie Yasulitis. Today our conversation centers around the state of dietary supplements, micro nutrients and the messy middle where it seems more peer-reviewed, science-based and unbiased scientific medical studies are ne…
 
People often think of Living the Values in terms of workplace alignment and shared success. Today, we talk about the personal side and how we can uncover our own Values and how to action those as we serve others. Join Zack Hudson as he helps you grow your leadership skills weekly. Passing the Baton podcast is hosted by Mike Floyd & Neha Shingane. V…
 
In this episode I share with you the importance of story telling and my recent travel experiences where story telling both verbally and visually have created long lasting memories and a deep connection with the people and land. Sharing stories with your team, members and guests connects each one of. The feeling of belonging. Stories are a part of b…
 
Episode: 278 Title: JAM Session: How NOT to Get Referrals in 2023 Host: Michael J. Maher Description: Over the next three episodes Michael will be doing a JAM (Just Ask Michael) solo podcast discussing the 23 ways to NOT get referrals in 2023....and of course how to turn these bad habits INTO referral generating strategies! Today’s episode is the f…
 
To people in the trenches every day, the impact a positive customer experience has on the bottom line is clear. But proving that business case to executives and other teams is a common challenge for CX teams. Diane O’Hara, SVP of Customer Advocacy and Insights at CVS Health, represents the consumer at the table of a Fortune 4 company by collecting …
 
Today, Jody and I look at how you can focus your strategy and be efficient year-round. People tend to treat January or the first of the year as a time to overhaul their strategy, but this isn’t the best approach. Strategy is overused. Every day you need to focus on specific parts of your business: great staff, great processes, and great products. A…
 
We all need to network up. Rob is in the “you never know” business. That means that we must always be on the look-out for a qualified connection. A vetted connection that cares as much about us as we do about them. Rob teaches HOW to do that. Rob instructs people to ask good questions and discover the ways to make a new or existing connection stron…
 
What goal-setting methodology do you use to establish clear, measurable objectives and track progress toward achieving them? Many customer-centric brands leverage OKRs and Agile processes to improve revenue, profitability, and customer loyalty. You may be wondering, what is an OKR? Why is there so much hype about Agile frameworks? Customer experien…
 
If you have customer segments that read like the drink sizes on a fast-food menu, then this podcast is one you really need. The fact is many organizations get customer segmentation wrong. So, we came up with some critical questions that can get it back on track. One of our listeners is in a pickle and it has to do with their firm’s segmentation. Vi…
 
In this episode, I welcome Brandi Olson into the studio. We talk about experience, work, and her latest book Real Flow. - How to work hard, with ease - the idea of flow - How to do less, but with intention - Well being and high performance are critical to success It's time for the great service comeback! Learn more about Brandi at: https://realwork…
 
Doug and Strickland doing a Bar-Mitzvah together? I'd pay to see that but only because it would be like watching Nascar, I'd be waiting for one of them to drop from exhaustion or have a heart attack entertaining 13-year-olds. https://steviegjerky.com/ This jerky is DA BOMB! Tell them the Nice Guys sent you and maybe they'll send some more free samp…
 
Some companies are legendary brands. They set the standard for their category and have raving fans, not just regular customers. And these companies make this happen year after year. In this episode, you’ll learn the systems and methods used by these legendary brands. These aren’t abstract theories, but practical methods, and insider stories, learne…
 
Paige Webster is the Founder and CEO of Webster Global Site Selectors. He is based in Phoenix, Arizona. Paige is focused on site selection and economic development and he has advised companies seeking to invest in new regions all over the world. In this epsiode Paige talks to Peter Ryan about the complexity of site selection and how companies decid…
 
In this episode of Come Rain or Shine, guest co-host, Jody Maberry, joins the show to discuss accountability through the lens of clarity. As the marketplace becomes more remote, setting clear expectations is becoming more critical. While setting parameters and protocols are essential, to facilitate accountability, one must follow up to ensure they’…
 
Living the Values is an important part of a successful professional career. Today we'll talk through points to check your alignment with your team as well has how to leverage your company's work values to accelerate your career. Join Zack Hudson as he helps you grow your leadership skills weekly. Passing the Baton podcast is hosted by Mike Floyd & …
 
Fiona Keary founder of Style Liberation. She helps women 35+ to create a wardrobe full of outfits they love without starting from scratch through her in-person and virtual consultations, online program The Style Transformation and Super Styler membership. Fiona shares with us it's not just about the look, it's how we feel inside. Wearing the right …
 
Most customers don’t come into the car buying process knowing exactly what they want. In fact, many customers find the experience overwhelming and nerve-wracking. Easing those fears and delivering a personalized and convenient experience starts with knowing where customers are on their journey. That’s where detailed customer journey mapping comes i…
 
Episode: 277 Title: Creating SUPER Fans: How to Build an Army of Ambassadors Host: Michael J. Maher Guest: Brittany Hodak Description: How do you take your current clients and turn them into SUPER fans? Our guest today, Brittany Hodak, will share the secret. Plus she shares how to create lifelong fans on social media! (7L) Referral Strategies and P…
 
Today, Jody and I unpack the importance of understanding the expectations your supervisor has of you. Managers need to be clear on their expectations. If your manager isn’t clear, it is your job to clarify and make sure you understand. Ask questions to get the clarity you need. As an employee, how do you handle an unclear leader? Ask. Don’t be emba…
 
By Editor-in-Chief, Concierge Medicine Today It's these things that today, we believe are key to her surviving life as an adult Patient. We want the Doctors and specialists in her life now to leave lanterns along the path for her that she'll be able to pick up as an adult that will continue to inform her future Patient-Physician relationships throu…
 
Eric is a graduate of the American Academy of Dramatic Arts, Dr. of Philosophy from IMHS and a Certified Holistic Life Coach. He is co-owner of the Growth Coach of St. Petersburg with his wife Dianne. Dianne and Eric are certified in the Strategic Mindset coaching process following the standards, practices and policies set forth by the Internationa…
 
Regret is an intense human emotion that can be experienced when we have made a mistake or missed an opportunity. Regret often brings feelings of guilt, remorse, or shame. While regret can be unpleasant, it can also serve as a powerful motivator for change and improvement in and out of the work environment. In this episode of Doing CX Right, Stacy S…
 
It’s a new year so we decided we needed an update. A few years ago, we gave you some rules for gaining growth. But times have changed, and so the rules need to change, too. Therefore, we took another pass at the questions that can help your organization gain growth in 2023. In some ways, these are more like provocations than questions. However, we …
 
There's a common misconception and fear we see in attorneys. Attorneys can fall prey to thinking that becasue they're well-paid and well-respected, they don't need to think about making their service better. Many risk-averse, pessimist, perfectionist attorneys simply fear the potential failure that comes with change and growth. Neither of these is …
 
Well, from what they're saying "what happens in Vegas" is actually on their credit card bill. I need find that waiter Kevin and get my cut before he spends it all. https://steviegjerky.com/ This jerky is DA BOMB! Tell them the Nice Guys sent you and maybe they'll send some more free samples. Nice Sponsors: Want to invest in the Nice Guys Podcast? O…
 
We’re bringing back listener favorite, James McDonald, CWT on the show to talk about Nitrites. Today, he answers listener questions such as: How do you convert Nitrite to Sodium Nitrite? How do you make sure your Nitrite levels are not too high or too low? Does microbiological activity impact nitrite levels? What can cause a reaction in a closed lo…
 
6 Behaviors to Develop Loyal Customers and Employees Through SIMPLE Customer Experiences This week, we welcome Matt Lyles to the Digitally Irresistible podcast. Matt is a keynote speaker, customer experience consultant, and host of the SIMPLE brand podcast. He’s also writing a book by the same name: “SIMPLE brand.” Matt enjoyed a long career with F…
 
Justin Custer is the Founder and CEO of ChatLingual. He is based in Boulder, Colorado. This CX Files episode delves into how digital chat is revolutionizing the way businesses interact with their customers; thus transforming the customer experience. Mark Hillary and guest Justin Custer discuss the benefits of digital chat for customers (and employe…
 
In this episode of Come Rain or Shine, Steven Howard, Creator of Humony Leadership and Caliente Leadership, joins the show to discuss modern trends in corporate leadership. An award-winning author of 22 books on leadership and management, Steven specializes in facilitating tailored leadership development programs for leaders and supervisors around …
 
I am excited to talk with you about what you are really getting when you invest in a website. So when a lot of people look at website designs, they see a big investment of money and potentially of time, and that's true. It does take a lot of time for you to get everything ready for your website. Depending on the process that you're using with your …
 
Today we continue with our second of two parts around inclusive leadership. During the show, we'll provide you with actionable tips and strategies to assess your own leadership and how to accelerate positive change in your team and influence those that you work with. Join Zack Hudson as he helps you grow your leadership skills weekly. Passing the B…
 
Cybersecurity and fraud have long been a part of the modern online experience. Every time a customer interacts or transacts with a brand online, they share sensitive data that has the potential to fall into the wrong hands. But the last few years have taken fraud to the next level, meaning that every company needs to prioritize protecting their cus…
 
Jason Linke, at 28 is the CEO of North Bondi RSL Club. A Club steeped in history, respect and mate ship. Raised in beautiful Ulladulla, by his Dad and grandparents with his sister Pam, community and family have always been close to his heart. His strong work ethic and values from his family has provided Jason the foundation over the past 10 years f…
 
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