show episodes
 
The Modern Customer Podcast is a show that provides surprising and counter-intuitive insights on customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
 
How do YOU stand out in today’s competitive marketplace? What does it take to sell uniquely…and serve remarkably? How can customers tell a difference between you and your competitors? “PROJECT DISTINCT with Scott McKain” reveals what it takes to soar above the crowd and dominate your market. You’ll discover the elements required to make your competition irrelevant. Subscribe and join Hall of Fame professional speaker Scott McKain (author of “Create Distinction”) and his guests every week! Wh ...
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
At first listen, it may not sound like they are talking business, but there is no denying the Nice Guys (Doug Sandler and Strickland Bonner) know their audience. If you are an entrepreneur and tired of hearing the same old rah rah static babble on all the other business podcasts out there, it's time for a breath of fresh air. Listen in, subscribe, or join the Nice Guy Community and become a Funk'nFan of the show. Relationships, honesty, trust and integrity build business today and that's wha ...
 
Join author, speaker, and leadership expert Zack Hudson on the Passing the Baton Leadership Podcast for topics including personal development, time management, leading well, entrepreneurship, relational leadership, work life balance and other relevant and timely topics. Have fun with Host Mike Floyd as he and Zack cover leadership topics in this commuter style radio show so that you can listen to and finish the episode during your normal commute to work, school or while running errands. For ...
 
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.
 
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Every week, 30,000 CEOs and Senior Executives receive Noah’s Tuesday Tidbit. THIS is the audio version of the weekly tidbit. The tidbits are exactly that – tiny morsels of goodness. They’re Noah’s weekly emails that include stories, thoughts, exercises, and lessons brown down into bite-sized chunks. The weekly challenges are fun to do, but most importantly – they generate results.
 
Creating and maintaining a magical culture in any organization takes dedication and commitment. Dan Cockerell, a 27 year Disney veteran and retired Vice President of the Magic Kingdom, and host Jody Maberry share stories and insight to help you build the mindset you need to build a strong organizational culture. Come Rain or Shine will equip any leader with the tools to influence the weather in your kingdom for years to come.
 
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
Get more referrals with the Referrals Podcast. Thought Leader, Best-selling Author, Referral Master, and Host Michael J Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. If you want to increase your repeat business and referrals, the Referrals Podcast is the show for you.
 
Process to Profitability: Tools and Strategies to Serve Your Clients and Grow Your Small Business is a weekly interview show featuring creative women who are growing their small businesses with a focus on serving their clients and customers well. We'll discuss tools, strategies, and processes that you can apply to your own business in a way that fits you. From online creative entrepreneurs to product creators, professionals creating their own way of working to those just starting out, we'll ...
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
 
WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST. And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your ...
 
Welcome to the Wishpond Podcast Series. These podcasts, brought to you weekly by the Wishpond marketing team, deliver expert interviews as well as panel discussions, focused on the most influential stories, news and changes in the marketing sector. All our podcasts are designed to educate and entertain, ensuring our listeners leave with valuable and actionable strategies they can implement to find success online today.
 
80% of businesses believe they deliver 'superior' customer service, yet only 8% of their customers agree. That's mad! You could drive a freight train through that statistic. And this is exactly why we created this podcast. Businesses need a whack across the head on where money is leaking (or in some cases gushing) out in the form of fair to middling customer interaction that creates indifferent customers. We're going to show you how to increase profits with zero or low cost tactics to retain ...
 
Joe Higgins is a highly regarded public speaker, an experienced business consultant, and a former high level executive. Joe's messages can inspire individuals or entire organizations to embark upon their very own Quest 4 Quality. Joe Higgins and Tim Edwards (founder of The InBound Podcasting Network) discuss The American Economy, Leadership, Customer Service, and Building Healthy Teams.
 
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers. Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hospitality experience, working in restaurants and bars, invites a guest on the show, to go through their Yelp/Google/online reviews, discuss customer int ...
 
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show series
 
In this episode, I speak with Jason Wright from Intentionally Inspirational about marketing, communication, leadership, and customer service. Understand the steps of your sales process Identify your ideal customer Never forget that your customer lifetime value is key - don't focus on just one interaction Use data to make decisions and don't get emo…
 
So Jared wrote an ad for me! It's got music and everything, and it's really clever. The problem is those bozos Doug & Strick yap away for so long that you may fall asleep before you get to it, and that's even if you're driving! Damn, so much good stuff that Jared sends in and those guys just don't know when the hell to shut up! And they go off on a…
 
Emelie Hedén Edlund is a design director at McKinsey Design. She is based in Stockholm Sweden. Emelie is experienced in design thinking and has a background in industrial design, trend forecasting and futurism as well as user and customer experience. She has been working with McKinsey on retail design and in this episode she talks about some of the…
 
John Walsh and I are discussing his new venture and what it takes to be a Standout. From homelessness and a lack of direction to working his way to an executive at Disney to entrepreneur, John’s life experience cultivated an obsession for him: helping students become Standout individuals. But what does it take to stand out? Is it necessary to take …
 
Micromanagement is one of the most frustrating points for teams to work through. If the leadership style is so disliked, then why is does it happen so often? Zack Hudson takes through the roots of micromanagement as well as steps to take to help you lead differently. This week we cover three tips to help you grow and protect yourself from micromana…
 
Nice Guys Community, what does a standout career mean to you? How do you go from obscure to outstanding, from participant to leader and from one in the herd to the one that is heard. Today’s guest Stephen Krempl is the CEO of Krempl Communications International and creator of the Global Executive Mindset, a program that focuses on empowering high p…
 
There is a fundamental reason why your marketing — and even your advertising — is not creating the engaged, loyal customers that you desire. Whether you’re a senior executive at a large organization…and entrepreneur building a business…or a sales professional trying to expand your efforts…this episode of PROJECT DISTINCT from Scott McKain is critic…
 
Can writing a simple handwritten note really lead to business? Our guest today, Monique Harps, can prove to you that it can! She started with a desire to reach out on a personal level to entire database. Which inspired her to write all 150+ of them a personal note. Every one of them was blown away by her concern for them, and they reciprocated with…
 
The power of very simple changes to your language to the customer experience How do you use words to remove customer friction in service In service recovery - How to Say Sorry less, apologize more What are the steps in actually getting forgiveness when your brands screw up How do you use words to reduce turnover Where do you start? Contact Krister …
 
The B2B space is often an overlooked area for customer experience. But customer-centric experiences are crucial in the B2B world and come from listening to customers and continually evolving. When Kristi Langdon joined Daimler Trucks, she saw the company was incredibly product-focused, but not very customer-focused. The company was successful becau…
 
Daniel Ramsey is the founder and CEO of MyOutDesk, the highest-rated Virtual Assistant company in the marketplace with over 500 5-star reviews and over 13 years of experience serving more than 6000 clients. Daniel founded MyOutDesk during the last global financial crisis of 2008 to help businesses leverage the remote workplace and scale businesses …
 
If you’re not delivering great customer service, it’s because you evidently don’t WANT TO. That’s what Scott McKain is emphatically stating on today’s PROJECT DISTINCT. He suggests that if Indiana’s Bureau of Motor Vehicles can do it — there’s no excuse for any of the rest of us. If you’re not a fan of your local BMV…you may be SHOCKED — and learn …
 
Learn about working from home - from a coffee shop, creative evolution to the classroom experience, and how “not juice” became a hit for a juice company. Bite-Sized Delight From the Episode: • Stay Connected to Customers with Physical Contact - Virtual backgrounds from Starbucks allow loyal customers to feel connected to their usual “third space” e…
 
Innovation doesn’t get in the way of structure. Innovation helps create structure. Your organization needs to have policies, procedures, and standards within your organization in order to protect your employees and prevent disaster. Once we figure out the best way to do something, we must do it that way and make sure everyone in the organization kn…
 
Nice Guys community, today we are focused on moving people from overwhelm to empowerment and to the max side of YOUR potential as a person and as a leader. Catherine Sherlock plays on the edge of human potential and focuses on elevating the leadership conversation and leadership from the inside-out. She operates in a realm where many are too afraid…
 
On today’s episode, Scott McKain suggests that MOST organizations are disconnected from what their own customers are experiencing as they do business with them. And, this lack of understanding even spreads to the front line people on your own team! Learn what to do to reconnect your thinking with that of your customers — and, what Scott says is one…
 
We tend to think that analyzing what customers are thinking and feeling — and reviewing our own errors in judgement and action — will always create a better result. But, is that really the case? On today’s PROJECT DISTINCT, Scott McKain relates how a recent dinner conversation motivated him to learn more about the value (or lack thereof) of introsp…
 
Does it seem as though your customers aren’t as loyal to you as they used to be? On today’s PROJECT DISTINCT, Scott McKain reveals the “Three Levels of Customer Loyalty.” And, he’ll discuss the three reasons that loyalty from customers is on the decline — and what you can do to change that for yourself and your organization! Learn more about your a…
 
In this episode, I talk about the 4 Ps of customer experience and how they can help your business win: People, Place Product, and Process People - The "who" of your organization Place - "Where" you meet your customers Product - "What" product of service you offer Process - "How" you get things done and make things easy It's time for the great servi…
 
Jared prasied me this week, so I figured I don't actually need to write show notes, Jared calling me out is enough. Also, I just don't fucking feel like writing show notes this week. Nice Sponsors: Get your free E-Book 5 Ways to Make Money Podcasting at www.Turnkeypodcast.com/gift Check out the "Entrepreneur’s Toolkit" Giveaway Simplecast is the ea…
 
“Have a Little Faith?” by Mitch Albom was recently brought to Scott McKain’s attention — and, especially the story of the farmer and the new farmhand. Today’s PROJECT DISTINCT uses that story to ask, “How well are you prepared to grow your business and yourself?” In this episode, Scott will outline three important steps you need to take to ensure y…
 
Simon Knudsen is the CEO at Xzakt Kundrelation - a Transcom company. He is based in Stockholm, Sweden. Simon heads the FLEX model Transcom has recently launched. FLEX aims to offer GigCX-style flexibility inside the traditional contact center. Which is better? Listen to the podcast to hear Simon's view. https://www.linkedin.com/in/simon-knudsen-032…
 
As we continue on PROJECT DISTINCT to examine the importance of clarity and focus, today Scott McKain reveals a tool that can help you — the High Concept. As you seek to sharpen your clarity, the specific steps that Scott outlines today will help you center your efforts on what’s really important to your team and your customers. Learn more about yo…
 
Jody and I discuss the importance of role modeling and the domino effect it has on culture. For many organizations, morale is secondary to the bottom line. While most admit a strong culture is beneficial, if it doesn’t yield positive monetary outcomes, we can be quick to doubt its value. The problem with this thinking is it compartmentalizes cultur…
 
We celebrate our fifth anniversary of Passing the Baton this week! Mike and Zack talk about things that have changed since the start of PTB, the new book The First 5 that is in the works, and re-examine the topic of show #1: Relational vs. Positional Leadership. In relational vs positional leadership the guys talk about. What is positional leadersh…
 
When I say the words SCOOP and STACK your definition Nice Guys Community are 180 degrees away from today’s guest. Grant Norwood is the Founder and CEO of Norwood Energy. Grant's specialty is recognizing opportunity hot spots in undiscovered areas of the country for oil and gas. Grant couples his expertise with the desire to help your everyday passi…
 
Following up on your comments and questions about yesterday’s episode, today we will drill deeper into the subjects of focus and clarity. Scott McKain starts today with a rant about non-focused organizations and professionals, then provides the example of High Point University as proof that every type of organization can grow when it first strives …
 
No one could have ever predicted what would happen in 2020. Aside from the pandemic and its impact on the global economy, unemployment, remote learning and a host of other issues, there are also widespread cries to end systemic racism, fires and natural disasters and a tumultuous presidential election. It’s more than anyone could ever have imagined…
 
Jim Tincher, CCXP, is a nationally recognized customer experience thought leader, journey mapping expert, keynote speaker and author. Jim led customer experience programs at Best Buy and United Health Group before launching his innovative CX consultancy, Heart of the Customer, which helps start-ups to Fortune 50 organizations use voice of the custo…
 
When a customer or prospect asks you that all-important question — “What do you do?” — how do YOU answer? Scott McKain conducted research to try to ascertain what the differences are between elite performers and those who were doing very well, but weren’t at the highest level of their respective profession. Today’s PROJECT DISTINCT reveals the answ…
 
Learn about talking to customers in uncertain times, a remarkable credit card experience, and the power of Cracker Jack-esque surprises. Bite-Sized Delight From the Episode: • Concrete Communication in Uncertain Times - Using concrete, specific language helps give customers confidence in your ability to help them navigate uncertain times. • The App…
 
On this episode of Creating Disney Magic, I answer two listener questions. Both about looking for or starting new jobs. Here are some tips; Applying for jobs online is tough. It is better to know someone. Be recommendable and have someone who can recommend you. Use a resume as a way for people to find out who you are, not just what you have done. M…
 
Purnachander Bikkasani is the author of Joy of Life, Effortless Work and Happy Living Through Self Transformation. He is also a stress management coach, medical doctor, and an international best-selling author. Born a poor farmer in rural India, Bikkasani has lived a transcending life from poverty to affluence, backwardness to sophistication, event…
 
While it might not seem that the legendary “stylin', profilin', limousine riding, jet flying, kiss-stealing, wheelin' n' dealin' son of a gun” known as the “Nature Boy” in pro wrestling would even possess a philosophy on business, today’s PROJECT DISTINCT reveals one of significant impact for every professional. If you want a distinctive, champions…
 
Yesterday on PROJECT DISTINCT, 6-time NYT bestselling author and Fox News Contributor, Larry Winget, joined Scott McKain to talk about the biggest challenges facing leaders in businesses of all sizes and industries. Today — it’s all about solutions! It’s an episode that may help you solve the problems you’re encountering! Learn more about your ad c…
 
What are the biggest problems facing leaders in business today? Regardless of the size of the operation — or your role in it — what challenges transcend all businesses? On today’s PROJECT DISTINCT to tackle this critical topic, Scott McKain welcomes one of his partners at the Ultimate Business Summit, the six-time New York Times bestselling author …
 
Stephanie Reeves Millner is Vice President of CX Management at Teleperformance US. She is also a board member of TP Women and she is based in Phoenix, Arizona. One of her key areas of focus is American retail which is an industry that has seen a lot of change in the past 6 months. On the podcast Stephanie talks about retail innovation and how retai…
 
In this episode, I talk about supercharging your customer experience to grow your sales and market share. Combine executive sponsorship and grassroots pull Tie customer wins to employee training Appoint a Customer Experience Officer (CXO) or Director of Customer Service It's time for the great service comeback! Tony Johnson is a Customer Experience…
 
Dinosaurs S4E12 Life in the Faust Line The WeSaySo company made everything! This is my favorite episode- "Life in the Faust Lane." Earl is watching late night TV and an infomercial comes on telling him that a mug can give him a better life. Sound familiar? So he calls to buy the mug but he doesn't have enough money so he says "I'd sell my soul for …
 
So many are talking about the importance of the “hustle” on social media, Inc. Magazine asks if we’ve devolved it into “hustle porn.” There’s no doubt we need to make an effort to attain success — but, is there a problem with all the 10Xing and the “hustle”? In today’s episode, Scott McKain shares what really matters as we seek to create distinctio…
 
Whether it is blind adherence to (perhaps outdated) company policies or misguided attempts to communicate technical information to non-technically oriented buyers, we often irritate and confuse our customers. Today’s PROJECT DISTINCT tackles that issue, as Scott McKain provides some ideas to consider to help remove friction between us and those who…
 
I am joined by Tim Chandler, Co-Founder of PurposePlay, who is making the world a better place through gamification. Inspired by a 2018 mission trip to Uganda, Tim and his team created a simulation mobile gaming app called Humango where the objective is to build virtual communities similar to those in third-world countries. Like a nonprofit, the mo…
 
For many people, how they work has fundamentally changed due to COVID. Because of this, building a strong and consistent culture is more important than ever. Zack Hudson teaches you strategies on how to develop a plan to grow and protect the culture that you want to have. This week we cover four tips to help you grow and protect your team's culture…
 
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