show episodes
 
On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who care greatly about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
Creating and maintaining a magical culture in any organization takes dedication and commitment. Dan Cockerell, a 27 year Disney veteran and retired Vice President of the Magic Kingdom, and host Jody Maberry share stories and insight to help you build the mindset you need to build a strong organizational culture. Come Rain or Shine will equip any leader with the tools to influence the weather in your kingdom for years to come.
 
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave ...
 
Process to Profitability: Tools and Strategies to Serve Your Clients and Grow Your Small Business is a weekly interview show featuring creative women who are growing their small businesses with a focus on serving their clients and customers well. We'll discuss tools, strategies, and processes that you can apply to your own business in a way that fits you. From online creative entrepreneurs to product creators, professionals creating their own way of working to those just starting out, we'll ...
 
The Intuitive Customer, hosted by Colin Shaw, recognized as a global influencer in Customer Experience and Prof. Ryan Hamilton, Emory University, USA. We discuss how you can improve your Customer Experience and gain growth by understanding your Customer's behavior. Brought to you by Beyond Philosophy through our consultancy, training and market research. Visit BeyondPhilosophy.com
 
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
 
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
 
Join author, speaker, and leadership expert Zack Hudson on the Passing the Baton Leadership Podcast for topics including personal development, time management, leading well, entrepreneurship, relational leadership, work-life balance, and other relevant and timely topics. Have fun with Host Mike Floyd, Neha Shingane, and Zack as they cover leadership topics in this commuter-style radio show so that you can listen to and finish the episode during your normal commute to work, school or while ru ...
 
Welcome to Paying It Forward, Lessons From The C-Suite. This is the trailer that introduces you to the podcast. If you want to attain a C level position in your career, you need to understand what it takes to achieve that level of leadership. When you have access to successful entrepreneurs and senior executives who want to help you develop the skills and traits to become a great leader, it’s like having your own mastermind group to mentor and guide you. In a nutshell, that’s our podcast. Ea ...
 
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
 
WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST. And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your ...
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
 
How do YOU stand out in today’s competitive marketplace? What does it take to sell uniquely…and serve remarkably? How can customers tell a difference between you and your competitors? “PROJECT DISTINCT with Scott McKain” reveals what it takes to soar above the crowd and dominate your market. You’ll discover the elements required to make your competition irrelevant. Subscribe and join Hall of Fame professional speaker Scott McKain daily! What if you don’t listen…and your competition does?
 
Customer experience (CX) is a brand differentiator. By intentionally DOING CX RIGHT, you gain happy customers who continue to buy from your company and tell others. Applying CX best practices results in employee loyalty and advocacy too. Stacy Sherman, award-winning keynote speaker, author, and mentor is on a mission to inspire better human experiences so that REAL connections and satisfaction exist. It's why she's sharing her expertise as well as bringing people together to provide actionab ...
 
Get more referrals with the Referrals Podcast. Thought Leader, Best-selling Author, Referral Master, and Host Michael J Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. If you want to increase your repeat business and referrals, the Referrals Podcast is the show for you.
 
This podcast is to help those in the Hospitality industry create an unforgettable guest experience that will ignite the potential in your team and turn your guests into advocates. It is designed to share and celebrate all the amazing people and things about hospitality. Interviews with leaders and those on the frontline discussing their personal experiences, insights, industry trends, and advice for those seeking a career in hospitality.
 
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
At first listen, it may not sound like they are talking business, but there is no denying the Nice Guys (Doug Sandler and Strickland Bonner) know their audience. If you are an entrepreneur and tired of hearing the same old rah rah static babble on all the other business podcasts out there, it's time for a breath of fresh air. Listen in, subscribe, or join the Nice Guy Community and become a Funk'nFan of the show. Relationships, honesty, trust and integrity build business today and that's wha ...
 
Welcome to the Wishpond Podcast Series. These podcasts, brought to you weekly by the Wishpond marketing team, deliver expert interviews as well as panel discussions, focused on the most influential stories, news and changes in the marketing sector. All our podcasts are designed to educate and entertain, ensuring our listeners leave with valuable and actionable strategies they can implement to find success online today.
 
80% of businesses believe they deliver 'superior' customer service, yet only 8% of their customers agree. That's mad! You could drive a freight train through that statistic. And this is exactly why we created this podcast. Businesses need a whack across the head on where money is leaking (or in some cases gushing) out in the form of fair to middling customer interaction that creates indifferent customers. We're going to show you how to increase profits with zero or low cost tactics to retain ...
 
Joe Higgins is a highly regarded public speaker, an experienced business consultant, and a former high level executive. Joe's messages can inspire individuals or entire organizations to embark upon their very own Quest 4 Quality. Joe Higgins and Tim Edwards (founder of The InBound Podcasting Network) discuss The American Economy, Leadership, Customer Service, and Building Healthy Teams.
 
Stop spending your time caught in the weeds. Discover the ingredients to drive your restaurant business and culinary vision. Tony and Shawn have a long background in restaurants - both in culinary, marketing, customer experience, and operations. They can help you in this evolving economy Turn your casual customers into loyal guests, improve your safety, and grow your sales.
 
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers. Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hospitality experience, working in restaurants and bars, invites a guest on the show, to go through their Yelp/Google/online reviews, discuss customer int ...
 
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
 
Loading …
show series
 
Episode: 209 Title: Tip #9 of Top 10 Hot Referral Tips of Top Producers Host: Michael J. Maher Guest: Sheryl Nolan Description: Over the next 10 days we will be interviewing 10 top producers with the story of their last referral. They will share all the details on how they implemented the strategy, the success they received from it, and how you can…
 
Are you using social media to build customer relationships, enhance customer service and gain competitive insights? Madalyn Sklar, a social media evangelist with 25 years of experience provides tactics that you likely never knew. Highlights: *What customer experience means in a digital world *Why you cannot ignore social media *Ways to personalize …
 
Episode: 208 Title: Tip #8 of Top 10 Hot Referral Tips of Top Producers Host: Michael J. Maher Guest: Catherine Burkhart Description: Over the next 10 days we will be interviewing 10 top producers with the story of their last referral. They will share all the details on how they implemented the strategy, the success they received from it, and how y…
 
Episode: 207 Title: Tip #7 of Top 10 Hot Referral Tips of Top Producers Host: Michael J. Maher Guest: Aaron Long Description: Over the next 10 days we will be interviewing 10 top producers with the story of their last referral. They will share all the details on how they implemented the strategy, the success they received from it, and how you can i…
 
We all love to keep what is ours. As soon as we have possession of something, it becomes part of our “endowment,” a fancy word for “our stuff.” Psychologists call this the Endowment Effect, and it explains how we value things that we have, even if we got them for free. However, we also hate losing our stuff, even more that we enjoy getting new stuf…
 
Episode: 206 Title: Tip #6 of Top 10 Hot Referral Tips of Top Producers Host: Michael J. Maher Guest: Tara Carter Description: Over the next 10 days we will be interviewing 10 top producers with the story of their last referral. They will share all the details on how they implemented the strategy, the success they received from it, and how you can …
 
Doug made it back from Greece without getting Covid? Well, 14 days haven't passed since he landed, it could still happen I guess. Nice Sponsors: Want to invest in the Nice Guys Podcast? Own your own little piece of it here- https://niceguysonbusiness.com/Invest You really need to check out Doug and Strickland's mastermind class on How to make money…
 
Jo Causon is the CEO of the Institute of Customer Service - she is based in London in the UK. The ICS is the UKs independent professional customer service body. They offer professional qualifications along with research, advice, and they regularly lobby the government and media to ensure the importance of customer service is better understood. In t…
 
Episode: 205 Title: Tip #5 of Top 10 Hot Referral Tips of Top Producers Host: Michael J. Maher Guest: Toril Schoepfer White Description: Over the next 10 days we will be interviewing 10 top producers with the story of their last referral. They will share all the details on how they implemented the strategy, the success they received from it, and ho…
 
Often when we discuss diversity, we promote inclusion and fairness from a recruiting perspective. However, as Jody and I discuss in this episode, diversity not only applies to human resources but also input and imagination. When new ideas emerge, how are they communicated and exchanged? Are you reacting or responding? Are you putting yourself in th…
 
In this episode, Stephanie helps us to use gifting strategically to create a great client experience. We talk about the key features of great gifts, when you should send them, and how you can create a system to make gifting automatic. She shares how you can use gifting to increase referrals and sales, as well as the people that we should send gifts…
 
This episode features Tone Holmen, General Manager, and Senior Vice President Operations of Retail & Residential Services. Tone has been with iQor for 21 years, starting as a contact center supervisor. Her career has advanced admirably, and today she oversees global operations for several lines of business, including Retail and Residential Service …
 
With a date just over the horizon NSW gets ready to go further than 5km. Are you ready and more importantly are your team? In this podcast I share tips and insights on creating memorable experiences for your guests and members while recognising your team for getting through to the other side.By Michelle Pascoe
 
Sometimes, we push ourselves so hard to be a great leader of others that we forget about ourselves in the process. I've seen leaders burn themselves out, lose their passion, and have a drop in health among other things because they didn't lead themselves well. Here are some tips to help keep yourself on track and truly be your own best boss Highlig…
 
Episode: 204 Title: Tip #4 of Top 10 Hot Referral Tips of Top Producers Host: Michael J. Maher Guest: Arnel Tanyag Description: Over the next 10 days we will be interviewing 10 top producers with the story of their last referral. They will share all the details on how they implemented the strategy, the success they received from it, and how you can…
 
Is a client going to pay for a service they don't value? Even if they do, are they going to be happy about it? Ed Kless is the Senior Director at Sage Accountants Solutions and host of the Soul of Enterprise podcast. Ed has fantastic takes on pricing and billing for professional services, and we had him on the show this week to discuss the concept …
 
When it comes to marketing, word of mouth is considered the Holy Grail. There’s nothing better for companies than customers sharing experiences and talking with family and friends. And that often comes from customer experience efforts, not traditional marketing campaigns. Dan Gingiss, author of The Experience Maker and Winning at Social Customer Ca…
 
Episode: 203 Title: Tip #3 of Top 10 Hot Referral Tips of Top Producers Host: Michael J. Maher Guest: Thommy Sandvick Description: Over the next 10 days we will be interviewing 10 top producers with the story of their last referral. They will share all the details on how they implemented the strategy, the success they received from it, and how you …
 
Shep Hyken is a Customer Service and Experience Expert and the Chief Amazement Officer of Shepherd Presentations. He is a New York Times bestselling author and has been inducted into the National Speakers Association Hall of Fame for a lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loy…
 
Learn about how to get your customers to “come back” again and again, how D.A.D. can help you stand out in a crowd, and how to grow your business by growing your clients’ business! Bite-Sized Delight From the Episode: • Avoid the “Terminator” Customer - Shep Hyken’s newest book ”I’ll Be Back” explains why customers leave and how to design your busi…
 
In today’s corporate landscape, it is hard to fill jobs. Many leaders ask how to make their companies a desirable place to work, especially if you don’t have direct control over what you can pay. Today, you have to give more than a payday or a salary to get people to come and work for you. When considering how to make your company competitive in th…
 
Dan Gingiss is an accomplished marketer. His career marketing experience includes roles at Discover Card, McDonald's, and Humana. The common thread among those experiences for Dan is learning that when an experience is remarkable, a customer tells others about the experience with enthusiasm, which is the holy grail of marketing. Dan’s book, The Exp…
 
No matter what title you give your CX leader, here are the best tips to recruit and select the right person. Invest in the right person in terms of salary, level of authority, and cultural fit Select a CX professional who has spent time in operations and leading teams Choose a leader who understands that results matter and feels responsible for dep…
 
Episode: 202 Title: Tip #2 of Top 10 Hot Referral Tips of Top Producers Host: Michael J. Maher Guest: Shawn Woods Description: Over the next 10 days we will be interviewing 10 top producers with the story of their last referral. They will share all the details on how they implemented the strategy, the success they received from it, and how you can …
 
Healing voice expert, former CBS broadcaster, TEDx presenter, Eliana Gilad knows how to thrive through uncertainty. Living through 3 wars in the middle east she developed a medically proven system to help conscious professionals embody their authentic voice through virtual trainings, retreats and the Therapeutic Singing Certification program. Conne…
 
Episode: 201 Title: Top 10 Hot Referral Tips of Top Producers Host: Michael J. Maher Guest: Neal Smith Description: Over the next 10 days we will be interviewing 10 top producers with the story of their last referral. They will share all the details on how they implemented the strategy, the success they received from it, and how you can implement i…
 
Stacy Sherman interviews Dan Naiman (HR Lead, Corporate Affairs at Pfizer) about Dan’s human-centric approach to employee and customer experience as well as the importance of creating a corporate culture, where employees feel valued and empowered. Key Takeaways: -Look at the human side of change and partner with leadership to drive an employee expe…
 
Sometimes customers don’t come back. The two biggest reasons that customers do not come back are apathy and rudeness. With either behavior on your side of the experience, you will lose customers' business. So how do you get them to say, “I’ll be back?” Our guest Shep Hyken, author, speaker, and thought leader for the Customer Experience movement jo…
 
So if you want a break from Strickland you SOL (shit out of luck) but if you want a break from Doug, your wish is granted! With Doug in Greece, Jared Van Dyke takes over the other side of the mic for this fuckery episode so you get to hear more of him than just the few minutes of voice mails you usually hear each week. If you want to hear even more…
 
Mark Trimble is a Senior Account Executive at Powerland based in Saskatoon, Canada. Powerland is an IT services provider focused on cloud-based services and they have extensive experience working with BPO and CX clients. In the podcast Mark talks about how the cloud and SaaS model is changing CX. https://www.linkedin.com/in/mark-trimble-3414441/ ht…
 
For many companies, valuable products and processes are essential to what they do. After all, you have to know your starting point and final destination to hit the bottom line. However, one area I find many organizations fall short on is onboarding. As Jody and I discuss in this episode, onboarding is critical to retention. How well do you train yo…
 
I’m excited to cover this topic, not only for podcasters, but for all business owners. Rosa shares the importance of repurposing your content and which types of content you can use for this strategy. She also talks about taking advantage of the new platforms that are becoming popular, mistakes people make when repurposing content, and her favorite …
 
In this episode, we feature Sekou Alleyne, President of InvesTT in Trinidad. InvesTT is a government-run investment promotion agency. iQor has worked with this agency for six years to help set up our nearshore expansion with a sizable workforce in Trinidad, currently numbering more than 1000 people. In this episode, Sekou shares highlights about th…
 
Diego Ugalde is a Veteran with 15 years’ experience as a Navy SEAL. He is a gifted leader highly experienced in mentoring and training multifaceted and multicultural teams and organizations. A 20-year career forged in shortcomings, failure, growth, and finally success (sounds like my weekend). Much growth comes through contrast. Here to share his s…
 
Lee Cockerell is a customer service icon, and I was thrilled to have him join our show. Lee served as the Executive Vice President of Operations for the Walt Disney World Resort for ten years. This means he ran 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment c…
 
Loading …

Quick Reference Guide

Copyright 2021 | Sitemap | Privacy Policy | Terms of Service
Google login Twitter login Classic login