Best Customerservice podcasts we could find (Updated September 2019)
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The Modern Customer Podcast is a show that provides surprising and counter-intuitive insights on customer experience, social customer service and content. We will also dive into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.
 
How do YOU stand out in today’s competitive marketplace? What does it take to sell uniquely…and serve remarkably? How can customers tell a difference between you and your competitors? “PROJECT DISTINCT with Scott McKain” reveals what it takes to soar above the crowd and dominate your market. You’ll discover the elements required to make your competition irrelevant. Subscribe and join Hall of Fame professional speaker Scott McKain (author of “Create Distinction”) and his guests every week! Wh ...
 
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REFERRALS PODCAST
Weekly
 
Get more referrals with the Referrals Podcast. Thought Leader, Best-selling Author, Referral Master, and Host Michael J Maher brings you the best advice and insights on growing your business by referral and shows you how to take your repeat business and referrals to the next level. If you want to increase your repeat business and referrals, the Referrals Podcast is the show for you.
 
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Experience This!
Monthly+
 
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
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CX Files
Weekly
 
CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today.
 
Process to Profitability: Tools and Strategies to Serve Your Clients and Grow Your Small Business is a weekly interview show featuring creative women who are growing their small businesses with a focus on serving their clients and customers well. We'll discuss tools, strategies, and processes that you can apply to your own business in a way that fits you. From online creative entrepreneurs to product creators, professionals creating their own way of working to those just starting out, we'll ...
 
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
 
Each episode of Exceeding Expectations features an interview with a person that loves their work and tries to far exceed the expectations of their clients. This results in a win-win situation for the person doing the work and for the client. The client is delighted that they received more than they expected which often leads to them writing fabulous testimonials and passing on more referrals to their friends and business associates. It also results in the work being more enjoyable. That is t ...
 
WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST. And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your ...
 
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
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Come Rain or Shine
Weekly
 
Creating and maintaining a magical culture in any organization takes dedication and commitment. Dan Cockerell, a 27 year Disney veteran and retired Vice President of the Magic Kingdom, share stories and insight to help you build the mindset you need to build a strong organizational culture. Come Rain or Shine will equip any leader with the tools to influence the weather in your kingdom for years to come.
 
Welcome to the Wishpond Podcast Series. These podcasts, brought to you weekly by the Wishpond marketing team, deliver expert interviews as well as panel discussions, focused on the most influential stories, news and changes in the marketing sector. All our podcasts are designed to educate and entertain, ensuring our listeners leave with valuable and actionable strategies they can implement to find success online today.
 
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers. Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hospitality experience, working in restaurants and bars, invites a guest on the show, to go through their Yelp/Google/online reviews, discuss customer int ...
 
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
If you are looking for advice on how to start a business, increase sales. effective marketing, how to use social media, crowdfunding, business motivational techniques, list building and a lot more then Business Connections Live TV is here to help. Business Connections Live TV, live streams a programme from our studios every week with expert guests and analyse on how you can grow and develop your business. So if you need expert advice on LinkedIn for prospecting or you want to find out about ...
 
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The Evergreen Show
Monthly
 
The only show that gives you proven, pragmatic, and immediately applicable business growth strategies every week in 15 minutes or less.
 
Customer Experience Expert and Speaker Tony Johnson will share how to deliver the very best Customer service to your Guests. Tony will interview leaders from best-in-class organizations and share his common sense approach to service excellence. Who's ready to IGNITE YOUR SERVICE PASSION!
 
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Jonny Hates Marketing
Monthly
 
Welcome to the wild and windy world of Jonny Cooper's Effortless Marketing. Getting your stuff out in front of your audience will be a breeze if you follow Jonny and his stellar guests' tips, tactics and strategies.
 
It is so *avoidable*. Customers who silently vanish, members who unsubscribe without reason, students who don't return for your next course, clients who disengage. In this era of exponential abundance of customer choices, it is simply not enough to have "satisfied" customers. You must learn The 9 Principles of Customer Feedback - the rarely used psychological secrets - that will engage, retain and delight your people, creating a gravitational pull ensuring they will never leave you.
 
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Customers For Life
Monthly
 
80% of businesses believe they deliver 'superior' customer service, yet only 8% of their customers agree. That's mad! You could drive a freight train through that statistic. And this is exactly why we created this podcast. Businesses need a whack across the head on where money is leaking (or in some cases gushing) out in the form of fair to middling customer interaction that creates indifferent customers. We're going to show you how to increase profits with zero or low cost tactics to retain ...
 
Joe Higgins is a highly regarded public speaker, an experienced business consultant, and a former high level executive. Joe's messages can inspire individuals or entire organizations to embark upon their very own Quest 4 Quality. Joe Higgins and Tim Edwards (founder of The InBound Podcasting Network) discuss The American Economy, Leadership, Customer Service, and Building Healthy Teams.
 
Every week, 30,000 CEOs and Senior Executives receive Noah’s Tuesday Tidbit. THIS is the audio version of the weekly tidbit. The tidbits are exactly that – tiny morsels of goodness. They’re Noah’s weekly emails that include stories, thoughts, exercises, and lessons brown down into bite-sized chunks. The weekly challenges are fun to do, but most importantly – they generate results.
 
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show series
 
With more ways than ever to connect with customers, we now have more ways to miscommunicate with them, as well! On today’s PROJECT DISTINCT, Scott McKain takes a look at the most impactful — and memorable — form of distinctive business communication: narrative. Here’s why the stories you tell are more memorable than the statements you share —…
 
On a special episode of PROJECT DISTINCT, our guest host — author and marketing consultant, John Jantsch — will talk about entrepreneurial success. John’s forthcoming book, “The Self-Reliant Entrepreneur” is a guide for creating a deeper relationship with the entrepreneurial journey. Today’s episode is a deep and insightful look at an important ...…
 
We all say we want happy customers — but, are we willing to make the effort to ensure we create happy employees who can deliver the type of customer experience that will help us achieve that goal? On today’s PROJECT DISTINCT, Scott McKain will review specific points that will help us create a culture of happy employees. Here’s the link to the p ...…
 
Ian Barkin is the Chief Strategy and Marketing Office at SYKES, based in Tampa, Florida. He has a long history in innovation and automation strategy and if you have taken an RPA course on LinkedIn then he probably wrote it. In the podcast Ian explores RPA, innovation, and the future development of customer experience processes where technology ...…
 
There’s so much talk about Artificial Intelligence and how it’s going to revolutionize everything from driving our cars to the experiences we have as customers. Yet, Scott McKain asks in today’s PROJECT DISTINCT, will it REALLY have a disruptive impact? Or, do we need to tap the brakes just a bit on what we think is the future of CX and AI? You ...…
 
No one wants their business to be disrupted — yet, we see it happening around us almost every day. How do you make certain that YOU are staying connected to customers in a way that makes disruption unlikely? On today’s PROJECT DISTINCT, Scott McKain analyzes why disruption happens — and why distinction is the vaccine that prevents it from occur ...…
 
Get ready for Season 4 of the Experience This! Show, with your hosts Joey Coleman and Dan Gingiss.By Joey Coleman & Dan Gingiss.
 
As business leaders, meaningful conservations are critical. While many think these conservations are functions of position, in reality, the most important interactions are ignited by an approachable reputation. Granted, this is easier said than done in a ‘self-aware’ era. However, if we want to make a difference, then we must focus on people to ...…
 
Today I’m talking with Crystal Hollman about product photography. We talked about brand photography way back at the beginning of the show, but I wanted to cover products specifically for those of you who are makers. We chat about why it’s important to have branded images and how product photography is different than other types of photos. We ta ...…
 
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers. Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hosp ...…
 
We’d all like our customers to be joyful about doing business with us! But, what’s the difference between customer “joy” and customer “happiness”? And, how do we help our customers to be so joyful about our customer experience that they want to spend more, more often with us — and recommend us to their colleagues and friends? On today’s PROJECT ...…
 
In 2020, ecommerce logistics company Pitney Bowes will celebrate its 100th anniversary. It’s safe to say the company has seen tremendous change in its 100 years as it evolved from a postage company to a global technology leader. But instead of just reflecting on the past, the company is looking towards the future of ecommerce and preparing for ...…
 
Joel Hawbaker is a teacher and public speaker and the skills he's learnt as a teacher have helped his speaking career and the skills he's learnt in his speaking have helped his teaching career. Some of the topics discussed in this episode: The rewarding feeling when a child gets a concept a teacher is explaining What's the hardest part of schoo ...…
 
http://www.referralspodcast.com In the world of referrals, can you imagine getting them for your business without even having to ask? On today's episode of the Referrals Podcast, we talk about how to do just that.
 
When we read constant complaints about the preferential treatment and privilege that some receive — and how opposed to it that the general public seems to be — it begs an important question: Should some customers get preferential treatment over others? On today’s PROJECT DISTINCT, you’ll learn where Scott McKain stands on the issue, and why you ...…
 
The customer is not always right, but they are always the customer. Sure, people are going to take advantage of you. But overall, you still shouldn't make your policies too strict because a few people will take advantage of you. Treat the customer like they matter to you. Mr. Marriott told me, "Always give the customer the benefit of the doubt. ...…
 
Scott McKain’s blog post this week about challenges — and how we prepare and respond to them, both personally and professionally — received such terrific feedback that he decided to make it into today’s PROJECT DISTINCT podcast. Get ready for a thought provoking and inspiring few minutes that may help you with the challenges that CAN happen to us.…
 
You want to be certain your team or organization delivers on its promises — and that’s a good thing. But, what if — in your effort to succeed — you end up being too controlling of your team and micromanaging. Scott McKain knows the problem — he admits he has been guilty of it! On today’s PROJECT DISTINCT, Scott looks at what the dangers are of ...…
 
Does it seem as though your customers aren’t as loyal to you as they used to be? On today’s PROJECT DISTINCT, Scott McKain reveals the “Three Levels of Customer Loyalty.” And, he’ll discuss the three reasons that loyalty from customers is on the decline — and what you can do to change that for yourself and your organization!…
 
Clinton Cohen is Managing Director of iContact BPO in Johannesburg, South Africa. He published a recent blog focused on the way recruitment is changing in CX and how agents need new skills to cope with emerging tech and multiple channels. In this episode, I ask him about the points he raised. Are we really about to see an end of contact centre ...…
 
Imagine kickoff at one of this weekend’s NFL games with no yardage markers on the field or goal lines over which to score. How excited would you be to cheer your team if you didn’t know how they could win the game? So, why do we fail to onboard customers into our loyalty programs — then wonder why they aren’t more engaged when we haven’t taught ...…
 
Instead of just being employees, Honeywell employees are now considered Future Shapers. It’s part of the company’s digital transformation and move to create a smart, convenient future for its customers. Future Shapers are dreamers and doers. As Ken Stacherski, Honeywell’s VP Enterprise Transformation, shared, the company’s internal motto is “Th ...…
 
We are all pretty decent at saying “thank you” when someone buys our products or services. Yet, to stand out from the competition, we must take a unique approach. On today’s PROJECT DISTINCT, Scott McKain provides two specific times we can say thanks to customers that most organizations and professionals overlook.…
 
For many, mentorship is a complicated topic. From finding time to connect to knowing who to look for, no question, the pursuit of a role model can seem like an uphill battle at times. However, as I discuss in this episode, to be intentional in seeking guidance from mentors is to know who to look for and how to look for them. After all, mentors ...…
 
Today I am talking about growing from a local community to communities around the world with Violette de Ayala. She goes into a ton of really good topics and is very encouraging talking about her journey from working in corporate to building the FemCity community and growing it worldwide. We talk about the struggles that come along with buildin ...…
 
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers. Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hosp ...…
 
“Have a Little Faith?” by Mitch Albom was recently brought to Scott McKain’s attention — and, especially the story of the farmer and the new farmhand. Today’s PROJECT DISTINCT uses that story to ask, “How well are you prepared to grow your business and yourself?” In this episode, Scott will outline three important steps you need to take to ensu ...…
 
A few years ago Shauna wasn't in a great place. She had a decent job but she was vehemently opposed to the way her boss was conducting business. When she stood up for her clients, she was fired. With her husband only 3 weeks away from a 6-month deployment in the Middle East and with 3 young kids at home, she was stuck without too many options. ...…
 
Too often it seems with think of winning as some kind of Super Bowl-esque moment where we get to spike the ball, bask in the adoration of cheering customers and colleagues, and raise a trophy towards the heavens. However, we know in business that real life isn’t like that at all. That’s why significant leaders need to consider the importance of ...…
 
On this episode of Referrals Podcast, we’re free-flowing on a critical topic - margin. No, not profit margin, but a similar concept. By the margin, we mean a buffer in the time you allocate to doing different activities. http://www.referralspodcast.com
 
Your people are your brand. The way staff look represents your company to every customer who walks through the door. At Disney, we have appearance guidelines because we are putting on a show. If you want to tell a story people will believe, everyone has to look like the part they are playing in the show. Every business should have appearance gu ...…
 
As we continue on PROJECT DISTINCT to examine the importance of clarity and focus, today Scott McKain reveals a tool that can help you — the High Concept. As you seek to sharpen your clarity, the specific steps that Scott outlines today will help you center your efforts on what’s really important to your team and your customers.…
 
When a customer or prospect asks you that all-important question — “What do you do?” — how do YOU answer? Scott McKain conducted research to try to ascertain what the differences are between elite performers and those who were doing very well, but weren’t at the highest level of their respective profession. Today’s PROJECT DISTINCT reveals the ...…
 
We’ve all heard the phrase, “It’s not personal, it’s business.” But, is that REALLY anyway to do business? On today’s PROJECT DISTINCT, Scott McKain argues that ALL business is personal…and he gives us a great story of how one business — the Taj Palace in New Delhi — made his visit memorable by making it personal!…
 
Ian Jacobs is a principal analyst at Forrester Research, based in San Francisco, California. His focus is customer service and digital transformation so he is well placed to comment on the way that brands are using technology to try improving CX. In this episode Ian explores automation, chatbots, smart speakers, and how to manage emotion in bra ...…
 
A famous book tells us, “Don’t Sweat the Small Stuff.” Yet, for most businesses and professionals, sweating the details is an essential element in distinction. On today’s PROJECT DISTINCT, Scott McKain will tell us why we should pay attention to the small details, and offers a three-step plan to help us know how to “sweat the small stuff.”…
 
We’re wrapping up Season Two and our GPRA series with a look at cultures of accountability. Dan and Kent discuss how to create a culture of accountability (the key is in following up), cultivating transparency through metrics, and how accountability is both the beginning and end of the GPRA cycle.By The Mann Group.
 
We are coming from a good place: we want to get better, personally and professionally. Thus, we often fall for promises that cannot be delivered upon — and often feel that we have failed, not that the promise was ridiculous. In a recent post by Brad Stulberg, titled “The Problem with ‘Hack’ Culture,” it’s exposed that many of the career or life ...…
 
After hearing from Dan Miller in our last episode, Jody and I welcome Nicole Cutrufo, Founder and CEO at Doitwell, to share her story. A graduate of the Rosen College of Hospitality Management, Nicole worked various guest service gigs in Orlando and Rome before started her own consulting company in 2018. Having settled a new position, Nicole ex ...…
 
Today is my first solo episode since returning from my maternity leave in June and I’m sharing what that return to work has really looked like. I’m going to share what my maternity leave plan looked like, give a quick recap of my birth story, and share what I did while on leave. Then I’m going to talk about the transition back into work and how ...…
 
If you had great intentions of playing the guitar but gave it up after your first lesson, you aren’t alone. As many as 90% of new guitarists quit within their first year. But that might not be the case much longer. Fender Digital is building a thriving subscription model that teaches guitar skills that people actually stick with—and so far, 100 ...…
 
Katherine Sprung goes through the good, bad, and ugly online ratings and reviews of guest business owners in the food and beverage industry, in an open conversation. Expect honesty, comedy, and insight into the world of hospitality and its customers. Katherine Sprung, a 5 year business owner in the food industry, with 4 additional years of hosp ...…
 
Yesterday’s episode generated several questions about where soft skills are in relationship and importance to hard skills. On today’s PROJECT DISTINCT, Scott McKain takes a look at the question…asks if perhaps we need different names for those qualities…and expands on why both are critical to success, but one is more important in today’s hyper- ...…
 
Bill Cates helps companies attract and acquire more ideal clients through more compelling value, referrals and introductions and in this episode he gives tips on how to do that. He is known as The Referral Coach and has helped businesses of all sizes to create more engaged clients and then leverage that engagement into referrals and introductio ...…
 
Josh Kelly is the Co-Founder of RevuKangaroo, the world’s leading reputation management system, an automated SAAS business that has helped generate countless reviews for businesses on places like Google, Yelp, Facebook and more as well as growing actual revenue for clients, sometimes in the tens of millions of dollars. Before devoting his work ...…
 
On this episode of Referrals Podcast, we welcome Thommy Sandvick a health and life insurance agent from Orlando who took the 7L approach to relationship-building in his business. He’s been using 7L for a year and completely transformed his business and life. http://www.referralspodcast.com
 
There’s an old business cliche that says, “You can only manage what you can measure.” On today’s PROJECT DISTINCT, Scott McKain reveals why that saying is a blatant lie in today’s marketplace. Citing research from Harvard Business Review, this episode is how a focus on metrics can actually create significant problems for you and your organization!…
 
One of the most difficult things you will have to do as a leader is to handle uncomfortable situations with employees. Talking to an employee about their behavior is hard. Terminating people is probably the hardest thing you will have to do. All of the hardest things you have to do at work, and in life, involve people. Decisions about products ...…
 
Everything you want is currently controlled by someone else. The money for the future of your business is currently in the hands of customers and prospects. The promotion you desire is under the control of someone else in your organization. The college where your kids want to attend gets to choose whether they will be admitted or not. So, how d ...…
 
Just curious — do you suppose that pushy salespeople like dealing with aggressive sales types when THEY are the customer? Probably not. Yet, it continues to happen. So, how do you make sales when no one wants to be “closed”? Today’s PROJECT DISTINCT agrees that sales is a numbers game. The problem is, most sales people don’t examine ALL of the ...…
 
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