Revisit the iconic '90s drama My So-Called Life, one episode at a time. Every week, host Matt Baume & his guests delve into the teen angst, the grown-up turmoil, and the endless flannel of the 90s -- and examine the show's impact on television and our lives.
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The Boardroom Buzz, hosted by Patrick Baldwin and Paul Giannamore, is the go-to resource for cutting-edge insight on strategy, valuation and mergers & acquisitions in the service industry. Presented by the Potomac Pest Control Group.
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1. C3 NYC Worship - Starting to See 2. The Brooklyn Tabernacle Choir - More Than Anything 3. Red Hands - With all my heart 4. Vive Worship - Bless Hoped 5. Nicole Lashawn - Another Day 6. Saraphina - You Do Not Lie 7. Cece Winans by Ntokozo Mbamba Mbatha - Believe for it 8. Kierra Sheard - Miracles 9. Jekalyn Carr - I believe God 10. The Brooklyn Tabernacle Choir feat. TaRanda Greene - He’s Been Faithful 11. Tiffany Daniels Hudson - Enough 12. Planetshakers - Never Thirst Again 13. C3 NYC Wo ...
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Episode 182 — Leveraging Social Accountability
1:03:19
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This week, Patrick Baldwin, Nick Bartolo, and Chase Hazelwood explore the game-changing impact of AI on sales centers. They dive into how automating data collection and reporting can uncover a significant number of missed calls—those often ignored but crucial for sales performance. Chase shares how his team at Go-Forth Home Services used AI to iden…
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Happy 1995! It's a new year, and time to make some resolutions ... which will almost immediately be broken. Angela wants to stop being so introspective (although on second thought, maybe not), Patty wants to stop being so suspicious, Danielle wants to wear makeup ... and Rickie wants a place to live, which puts everyone else's resolutions into pers…
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Episode 181 — Discipline for Long-Term Value Creation in Commercial & Residential with Drew Fenn
59:58
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In this week's episode of The Boardroom, hosts Patrick Baldwin and Nick Bartolo are joined by Drew Fenn, President of Fenn Termite & Pest Control in Southern California with a focus on commercial and residential customers. They delve into the critical role of discipline and focus in growing a business. Drew emphasizes the necessity of deeply unders…
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So-Called Angels (with H. Alan Scott, Kerri Doherty, Cindy Howes, and Alonso Duralde)
2:56:37
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It's Christmas this week on the So-Cast Pod, but the yuletide is not particularly gay for Rickie, who has been cast out of the house and has nowhere to go. Fortunately, a mysterious folk singer appears to watch over him (kind of? A little unclear how she's actually helping) and Patty's two Christmas wishes are that the family go to church and that …
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Episode 180 — Principles, Pest Control and Politics with Jason Walton
1:20:04
1:20:04
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Jason Walton, U.S. Senate Candidate in Utah and co-founder and CEO of Moxie Pest Control, joins Patrick Baldwin and Nick Bartolo for an enlightening episode of The Boardroom Buzz. Jason begins by discussing how mentors influenced his success such as Brent Bingham, Jimmy Hale, and the Rollins family. He also stresses that principled living and keepi…
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We've reached episode 14, in which Rayanne is one month sober -- but alas, she's starting to get a little fidgety. Can Angela and Rickie keep her from slipping back into old habits? Especially now that Angela has her hands full trying to figure out what her relationship with Jordan has become. Meanwhile, Patty learns a thing or two about Kurt Vonne…
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Episode 179 — This Ain't His First Rodeo with Mike Houston
1:21:34
1:21:34
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Mike Houston, the seasoned owner of Sureguard Termite and Pest Services, joins Nick Bartolo and Patrick Baldwin in the Boardroom to share his extensive experience in the pest control industry. Mike's humble beginnings in the industry accelerated into a successful business he exited. Mike took a break from pest control but has built again. He priori…
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Episode 178 — Paul’s Ultimate Guide to Pest Control Success in 2024 from POTOMAC TV
58:13
58:13
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You can watch Paul’s presentation in its entirety on POTOMAC TV here: https://youtu.be/OiY68KAOIC8?si=UK-Tcq2GA7b1Ec4v In an insightful speech at the AZPPO Great Western Pest Control Conference in March 2024, Paul Giannamore, the industry’s foremost authority on business valuation, shared valuable strategies for growing, managing, and valuing pest …
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On the podcast this week: No longer content with the boiler room assignations, this week Jordan's nagging Angela to explore more a more carnal pastime, but she's not sure she's ready -- so she borrows an erotic VHS tape from Sharon, and before long everyone's staring, transfixed, and lithe bodies kneading dough. Meanwhile, Graham brings Hallie Lowe…
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Episode 177 — Advising From Experience with Attorney Phil Rinehart
1:16:52
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Today in the Boardroom, Nick Bartolo and Patrick Baldwin sat down with Phil Rinehart. Phil is a practicing attorney and principal at The Law Offices of Phillip Rinehart. Phil is uniquely suited to provide legal advice as he also has a 20+ career in pest control and is currently the owner and CEO of EcoGen. As an attorney, Phil specializes in litiga…
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We're back from our little summer vacation and ready to tackle some saucy secrets. Angela's sneaking off to the boiler room with Jordan for make-out sessions, but that sneaking is starting to take a toll. Meanwhile Graham is the star pupil in his cooking class, but something may be cooking between him and a fellow student. And Rickie's aghast at th…
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Episode 176 — Commission Culture: The Power of Production Pay
1:12:45
1:12:45
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This week in The Boardroom, Paul, Patrick, and Chase explore the benefits of switching from hourly pay to production commission for technicians. It's not just an incentive but a reward for effort and results, fostering a sense of ownership among employees. How could a commission-based pay system boost your company’s productivity and engagement? Cha…
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Episode 175 — Lessons in Culture & Authenticity with Caleb Fabry
1:24:49
1:24:49
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In this episode, we spoke with Caleb Fabry, owner of Town & Country Pest Solutions in Rochester, New York. Caleb discusses the importance of a strong company culture and employee engagement. By using the Culture Index, he aligns team members with roles that fit their unique attributes while enhancing communication. How can utilizing culture tools h…
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Episode 174 — Focus on Joy: Brian Lunsford's Leadership Journey
1:08:49
1:08:49
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Brian Lunsford, owner and CEO of Bring the Joy Ventures—the parent company of LunsPro Inspections, Kingfish Pest Control, JoyLights, Fix-it Flamingo, and Jacksonville Real Producers—rejoins The Boardroom Buzz to recount his journey as a business leader. After a successful pest control business sale in Atlanta, Brian and his wife Kristin are buildin…
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Life of Brian (with Trevor McMahan, Sharon Johnson, and Susan Lambert Hatem)
2:15:01
2:15:01
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Everyone's at maximum freakout in the leadup to World Happiness Dance, whatever that is, and nobody can figure out who's going with who -- especially with the addition of two new students, Delia and Cory, shaking up the social circles. Adding to the confusion: We're getting Brian's inner monologue instead of Angela's! What's going on???? And why is…
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Episode 173 — Chasing Excellence and The Role Mistakes Play
1:20:55
1:20:55
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This week in the Boardroom, Paul, Patrick, and Chase discuss building a high-performance business culture by expecting and monitoring mistakes. Transparency is key. When we expect each other to make mistakes and hold each other accountable, we're building a supportive environment. How can your organization see mistakes as growth opportunities? Trus…
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Other People's Mothers (with Sam Pirie and Liz Krott)
2:22:23
2:22:23
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On this week’s episode, Rayanne and Patty throw dueling parties on the same night! It seems like the most worst thing that could possibly happen to Angela...until Rayanne’s drinking spirals out of control. Meanwhile Patty’s mother Vivian stuffs a turkey in the fridge, to Graham’s dismay. And the karma around the Chase household gets really low. Or …
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Episode 172 — The Dual Pillars of Trust and Accountability
1:05:40
1:05:40
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Paul, Patrick, Nick Bartolo, and Chase Hazelwood discuss the pivotal role that trust plays within teams. While trust is a cornerstone of effective teamwork, we can't forget the importance of accountability. Building trust is a gradual process built by recognizing and acknowledging when your team excels. How can your team strike a balance between fo…
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Halloween (with Peaches Christ and Drew Mackie)
2:34:47
2:34:47
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It’s Halloween! Spoooooooky chills are in the air as Rayanne plots a seance, but winds up making a connection with someone she least unexpected. Meanwhile, Angela finds a new boy to fixate on — one who’s even more doomed than Jordan. Patty and Graham obtain some haunted (???) outfits from a mysterious costume shop. And Danielle finally gets some at…
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Episode 171 — From Scarcity to Abundance: The Key to Business Growth with Jared LaJaunie
51:46
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Explore the fascinating world of pest control with Jared LaJaunie, founder of LaJaunie's Pest Control. From humble beginnings as a one-man operation to scaling up with a team, Jared shared the secrets behind his success. How can we maintain that relentless dedication and hunger for self-improvement in our own endeavors? Jared observes the power of …
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Strangers in the House (with Ryan O'Connor and Samantha Rei)
2:25:58
2:25:58
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A medical emergency throws everyone into a panic, and things get weird at the Chase household. Sharon starts hanging out with Brian, Rayanne is nice to Sharon, and Graham makes a cake that makes Patty question their entire relationship. It’s enough to make Angela almost forget that Jordan even exists! (Almost… but not quite.) Helping me break it al…
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Episode 170 — Earnouts Unraveled: Navigating Risks, Rewards, and Reputation in M&A
50:51
50:51
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Paul and Patrick break down earnouts, those tricky tools that promise to bridge valuation gaps but often lead to unexpected headaches. Ever wondered why earnouts can be such a gamble? Picture this: a seller with a rock-solid EBITDA track record sees their earnout shrink because the buyer reinvests in the business, slashing the payout. So, are earno…
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Angela is DEFINITELY over Jordan this week, honest, swear to God. Except then she discovers that he can barely read, and decides it's her mission to help him... which conveniently provides a reason to ask him out on a date. (To see a movie with subtitles. Good thinking, Angela.) Meanwhile, Graham and Patty discover they might or might not be pregna…
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Episode 169 — Why World-Class Dealmakers Avoid Negotiations
51:53
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This keynote speech by leading M&A advisor, Paul Giannamore, was filmed at the AZPPO Great Western Conference in Mesa, Arizona, on March 27, 2024. The presentation revolves around the key decision-making processes in mergers and acquisitions (M&A), focusing particularly on the choice between negotiation and auction when selling assets. Paul Giannam…
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The Substitute (with Scott Flanary)
1:49:38
1:49:38
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On this week's podcast: A new substitute teacher arrives at Liberty High, bringing a shocking attitude, mismatched socks, and carpets galore. His class becomes the hottest ticket in town — but who really is Vic Racine, and is he as “cool” as the teens say? And who wrote that saucy sexy poem for the literary magazine? In search of answers, I’m joine…
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Episode 168 — Inside Modern Leadership with Skye LaJaunie
1:38:23
1:38:23
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Skye LaJaunie, COO of LaJaunie's Pest Control, joins Paul and Patrick in The Boardroom to dive into the crucial role of company culture in driving business success. There is a huge need for a strong culture built on genuine relationships between leaders and team members. But what does it take to truly understand your team's motivations and aspirati…
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The Zit (with Virginia Sole-Smith, Samantha Rei, and Sam Pirie)
2:32:13
2:32:13
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This week our heroes grapple with their greatest horror yet: Being perceived! A list circulates around Liberty High that ranks the sophomore girls on their appearance, much to the dismay of just about everyone. (Except Rayanne, who is tickled to be recognized for "most slut potential.") Meanwhile, Angela is furious to have developed a zit, and even…
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Episode 167 — Hitting the Brakes on Growth
40:20
40:20
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We always think high growth is the golden ticket. Sure, rapid expansion can be sweet, but have you ever wondered if there's such a thing as too much growth? When should you hit the brakes and focus on other priorities, especially if selling your company is in the cards? Let's talk about keeping those customers happy. Implementing a killer retention…
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Do not be misled! The title of episode 4, “Father Figures,” does not refer to dad bods, but instead to dads who loom large in the lives of Angela, Patty, and Rayanne — often when those dads are nowhere to be seen. Angela’s annoyed to have discovered Graham’s possible philandering; Patty is annoyed that her father keeps interfering in the family’s I…
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Episode 166 — Breaking the Bias: In Honor of Daniel Kahneman
50:47
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Paul and Patrick dive into the intricate world of cognitive biases, drawing insights from Daniel Kahneman's book, Thinking, Fast and Slow. The duo dissected the concept of representativeness bias, which can lead us to make flawed assumptions based on surface-level similarities. Think about it: How often do we catch ourselves falling into this trap …
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Guns and Gossip (with Anthony Oliveira)
2:19:05
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There’s a double-feature of drama on this week’s episode, as rumors and innuendo swirl around two separate calamities: After a gun goes off during class, only Brian Krakow can reveal the parties involved — but he’s not talking; and gossip about Angela’s dalliance with Jordan reaches Patty’s ears, to everyone’s mortification. Plus, Rickie gains some…
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Dancing in the Dark (with Michael Hobbes & Terrence Moss)
2:14:22
2:14:22
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Everyone’s in the mood for love but nobody seems to be able to make a connection in this week’s episode, “Dancing in the Dark,” with Angela longing for a kiss from Jordan, Patty hoping Graham will sweep her off her feet, and Brian hoping against hope to get some extra credit (and not just the academic kind). I’ll be talking to the delightful Michae…
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Episode 165 — Partnership Agreements & Trusts
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Paul is getting on the road to double-keynote this year's AZPPO Great Western Conference. But first, Paul takes on a FRAXN client's question, beginning with the vital need to keep partnership agreements and valuations current. Surely, you’ve considered the potential chaos if your business partner suddenly left the picture. Updating your operating a…
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Pilot (with Michael Hobbes, Samantha Rei, & BenDeLaCreme)
2:03:17
2:03:17
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Hello and welcome to the first episode of Matt’s So-Cast Pod! This week, I’m chatting about the pilot episode of My So-Called Life with some very special guests: Writer and podcaster Michael Hobbes (Maintenance Phase, If Books Could Kill, You’re Wrong About), fashion designer Samantha Rei (Project Runway), and renowned drag queen, producer, writer,…
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Hello! Welcome to Matt’s So-Cast Pod, a podcast about the show My So-Called Life. For the next 20 weeks, I’ll be digging into each episode of the beloved ‘90s TV series, along with a ton of wonderful guests. The first episode drops on March 25, 2024! Find My So-Called Life streaming on JustWatch Search for My So-Called Life DVDs at a library near y…
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Episode 164 — Paul Answers Listener Questions
41:27
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Fat Pat and Uncle Paul dive into business expansion strategies and the power of partnerships. Instead of sticking to the traditional 'buy or build' mindset, here's an alternative: forming alliances with established players in new markets. But here's the kicker: Have you considered how such partnerships could reshape your business expansion plans? W…
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Episode 163 — The Wild Life of Mike Hurley
1:01:30
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Are you ready for another guest episode? Mike Hurley, the genius behind a thriving wildlife business, Xceptional Wildlife, joins the Boardroom to uncover the secrets to his success. Mike hits home the importance of ironclad processes in business growth. Drawing from his experience with Six Sigma, he emphasizes the power of identifying and perfectin…
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Episode 162 — Nurturing a High-Performance Culture
1:26:46
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Chase Hazelwood, owner of Go-Forth Pest Control, takes us through their remarkable journey from $2 million to an astonishing $25 million empire in just ten years. Curious about his winning formula? It's all about cultivating a high-performance culture. Chase tells us about his relentless focus on customer service and sales that skyrocketed producti…
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Looking to crack the code of success in the wildlife and pest control sectors? Fat Pat and Seth drop some wisdom on why simplicity is the name of the game for top-performing companies. By starting with a single service and gradually adding on more, these businesses maximize profitability and route density. Do you think your company could benefit fr…
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Uncle Paul is preparing his upcoming presentation at Energy by Pest Daily, happening this weekend in Tampa, Florida. But first, he's answering listener questions by uncovering the secret sauce of setting that initial price point. How does anchoring impact negotiations? How can you take control by making the first offer? Private equity firms are dit…
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Have you ever felt dwarfed by a competitor's size, wondering, "What am I doing wrong?" Uncle Paul goes solo with a few listener questions in hand, and reminds us that size isn't everything; it's about playing the hand you're dealt. What unique strengths can you leverage in your business? Take it from the expert—ditch the grand goals and focus on sm…
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Episode 158 — Are Your Goals Nothing More Than a Wishlist?
46:21
46:21
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Fat Pat and Uncle Paul kick off the new year at WorkWave's 2024 Beyond Service User Conference and unpack the highlights of Paul's appearance at their panel discussion. "Strategy in 2024" takes center stage. Spoiler alert: it's all about goals and objectives—it just keeps all the wheels turning. But so does showing your commitment to your people. H…
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Episode 157 — Scaling: Sales, Service, and SOPs
54:33
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How much time is needed to train a technician to work independently? What strategies encourage technicians to expand their (non-upselling) sales skills, and is it advisable? Fat Pat and Seth delve into these listener questions and more this week. From scaling up clients to promoting from within, they dive into a few different topics. If you were to…
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As CEO, which tasks can and should be outsourced? Better yet, what about replacing yourself? One listener asks if his involvement affects how much the business’s value. Some buyers might like the owner being less hands-on and having a strong team already in charge. What factors influence how the buyers see the level of owner involvement? Are you re…
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Episode 155 — Management Matters: Subscription Billing and Price Increases
48:07
48:07
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While Uncle Paul is away, Fat Pat and BroSeth tackle subscription billing and collection exceptions. How long should companies should stick to service once a customer gets behind? Customer communication is a tricky wicket. Who gets price hikes and how do you communicate them? While Seth is fielding all the questions this week, let’s get his take on…
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Episode 154 — Short-Term Risks and Long-Term Gains
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You asked, we answered. More listener questions are on tap for this week’s Buzz. Starting with rate cuts. A rate cut is rumored. How would it impact M&A? Uncle Paul breaks down the signal along with the relationship between rate cuts, debt, and the overall economic environment. Reliability’s best friend, recurring revenue, plays a critical role in …
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Episode 153 — Marcus Sheridan on Becoming the Voice of Trust
1:11:39
1:11:39
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Marcus Sheridan, keynote speaker on sales, marketing, and building trust, and author of They Ask You Answer, joins Paul and Patrick in the boardroom in an episode on becoming an industry expert through a customer-centric approach. He emphasizes the need to stand out, be more human, and engage better with customers and addresses concerns about costs…
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Episode 152 — Subordinated Debt: Risk and Reward
34:54
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Companies can leverage subordinated debt to access capital without relinquishing ownership. Who has done this in the industry and for what purposes? Fat Pat and Uncle Paul chat through the impact of subordinated debt on financial stability along with its role within the broader capital structure. Are you staring down an opportunity where sub debt m…
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Episode 151 — Rob Greer: From Rove Pest COO to Chris Voss co-author
1:32:28
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Rob Greer, COO of Rove Pest Control, steps into The Boardroom to chat about co-writing “Empathy and Understanding in Business” with Never Split the Difference author, Chris Voss. Before diving into the importance of empathy and if it’s something to be developed, let’s get on the same page by defining it. Whether you use the term “empathy” or not, h…
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Episode 150 — Reactions from Rentokil and Rollins Reporting
30:27
30:27
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At PestWorld, both Uncle Paul and Fat Pat had firsthand experiences that reinforced the notion of a younger and more sophisticated pest control industry. With Rentokil facing expectations of slower growth during the integration process, it's clear that the industry is in a transitional phase. Rollins and Rentokil both shared their quarterly earning…
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