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CPO PLAYBOOK

Felicia Shakiba, Founder & Chief People Officer

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CPO PLAYBOOK invites CEOs and executive team members seeking insights into optimizing organizational dynamics from the Chief People Officer's perspective. Join Felicia Shakiba and esteemed guests as they explore innovative strategies for enhancing talent, fostering a vibrant corporate culture, and maximizing productivity. Visit CPOPLAYBOOK.com for transcripts to all episodes. All media inquiries: media@cpoplaybook.com
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This podcast has been created to help shed light on some of the many misconceptions about the Human Resources profession. To show you who we are at our core and what we are passionate about, which is championing for the people in our organizations. You will learn of our struggles and our fears. You will see our human side and I hope that it makes us as real to you as you are to us.
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www.CPOPLAYBOOK.com Episode Transcript About A McKinsey article by Ignacio Fantaguzzi and Christopher Handscomb reveals that M&A deals with strong cultural management significantly outperform others. Jochen Werne, CEO of Experian DACH, led Experian's acquisition during the COVID pandemic, highlighting this. Werne's Navy experience shaped his leader…
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www.CPOPLAYBOOK.com Episode Transcript About This podcast episode explores the complexities of total reward strategies in today's competitive talent landscape. Key points include the challenges of pay equity, pay transparency, and the integration of AI in compensation planning. Harvard Business Review highlights a trend where new hires often receiv…
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www.CPOPLAYBOOK.com Episode Transcript About The podcast highlighted the critical importance of refining a company's mission, vision, and values to drive growth and align leadership. Pat Walsh, Chief People Officer at Potbelly Sandwich Works, emphasized the need for a solid foundation in these areas to support the company's ambitious growth plans a…
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This week, we're thrilled to have Emma Djemil join us. Emma is the Founder of Be Unstoppable, a movement dedicated to transforming workplaces for everyone, one brave woman at a time. In our conversation, Emma emphasizes the importance of truly knowing yourself as a human being to discover who you are as an HR professional. She shares her captivatin…
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www.CPOPLAYBOOK.com Episode Transcript About The podcast discusses challenges in global business expansion, including cultural differences, resource management, and internal alignment. Naveen Kumar, CEO of Nityo Corporation, emphasizes the importance of aligning vision and strategy across diverse markets, advocating for a strong presence of local t…
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When I share success stories from my coaching practice, I always tell the story of my guest's today. Melissa Lockhart and I met at a pivotal moment in her HR career. Our work together led her to leave a successful career in HR to start her very own nightwear brand, Melda Moda. Today, Melissa joins me to share her HR story and explain why she left c…
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www.CPOPLAYBOOK.com Episode Transcript About In this podcast episode, Robert Gardner, CEO of Rebalance Earth, discusses "toxic talent" in workplaces—highly skilled individuals whose negative behaviors harm team dynamics despite their competence. He stresses early recognition, setting clear expectations, conducting thorough reviews, and using tools …
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The brilliant Stephanie Lemek is joining me in the studio this week. Stephanie left In-house HR after spending 16 years working in various industries. Why? Like many of us who took the time to reflect on our HR careers during the pandemic, she realised corporate HR was not serving her gifts as an HR professional. Today, Stephanie runs her own HR co…
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www.CPOPLAYBOOK.com Episode Transcript About In this podcast episode, Bryce Hoover, former Head of People Analytics at Tesla, highlights the crucial role of people analytics in guiding organizational success. He emphasizes the need for clarity of purpose and organizational structure within analytics teams, advocating for direct reporting to HR lead…
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www.CPOPLAYBOOK.com Episode Transcript About Efficient succession planning can significantly elevate company valuations and investor returns, potentially increasing them by 20 to 25%, according to the Harvard Business Review. Today, we have the pleasure of hearing from Aleem Dhanji and Michael Rossi, who will share their experiences in navigating s…
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This week's guest joins me from New Zealand as I talk to fellow HR for HR Coach - Lisa Young. Lisa joins me to share her HR origin story (coming into HR having started her career in TV). Lisa is very passionate about the work she is doing now to support HR professionals in building their competencies and skills. Check out her online community and f…
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www.CPOPLAYBOOK.com Episode Transcript About In this podcast episode, Portillo's Chief People Officer Jill Waite discussed their leadership development initiative, the Ignite program. Designed to address managerial retention and skill gaps, the program focuses on promoting internal talent and instilling leadership skills crucial for maintaining Por…
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www.CPOPLAYBOOK.com Episode Transcript About The podcast emphasizes the vital role of high-performing executive teams in driving organizational success. Felicia Shakiba introduces Duncan O'Rourke, CEO of Accor, who shares insights on crafting effective leadership teams. Duncan highlights the importance of results-focused leadership and values align…
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Join me in the sound booth this week as I sit down with the dynamic Bria McCray! Bria's journey from her first HR role to becoming the VP of People at RelationalAI and Founder of HRBP Consulting is nothing short of inspiring. In this episode, Bria shares her unique HR origin story and invaluable advice for anyone seeking an HR internship. Her passi…
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www.CPOPLAYBOOK.com Episode Transcript About The podcast episode emphasizes the crucial role of Chief People Officers (CPOs) in aligning HR agendas with business strategy. Key points stress the use of data analytics to advocate for business-oriented initiatives and build trust with leaders. Syreeta Brown, Group Chief People Officer at Virgin Money,…
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www.CPOPLAYBOOK.com Episode Transcript About The podcast highlights challenges for women in engineering and offers solutions. Key takeaways include the low retention rate due to hostile environments and biases. Jenny Ibrahim, a Google manager, emphasizes addressing insecurities like impostor syndrome and advocating for team members. She stresses sp…
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In this episode, I sit down with Felicia Shakiba, the founder and host of CPO Playbook. Felicia shares her HR origin story, and then we get into organizational design in HR. Felicia emphasizes the importance of effective people management in supporting business growth and suggests that HR teams should adopt a Center of Excellence (COE) model and im…
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www.CPOPLAYBOOK.com Episode Transcript About The podcast underscores the crucial role of Chief Information Security Officers (CISOs) in protecting organizations from cyber threats. Gary Hayslip, a seasoned CISO, emphasizes the evolving nature of the role from technical to strategic leadership. He highlights the importance of integrating CISOs into …
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My guest this week is the brilliantly talented Cavelle Joseph-St. Omer. Cavelle is the Divisional Manager of Human Resources at UDeCOTT in Trinidad and Tobago. She is devoted to creating great workplace experiences and is focused on her HR career's legacy story. As such, she serves as the President of the Human Resources Management Association of T…
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www.CPOPLAYBOOK.com Episode Transcript About Key takeaways from the podcast episode highlight the evolution of talent search in the era of remote work, expanding access to a global talent pool. James Ayers, the Global Talent Acquisition Leader at Archlynk. James stresses the importance of aligning mindsets within recruitment teams and leadership to…
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This week, I am magnifying the voice of Nicholas Roberts. Nicholas is the Regional Manager, Human Resources (Barbados & The Eastern Caribbean) at Coralisle Group Ltd. and the President of the Human Resource Management Association of Barbados (HRMAB). In this episode, Nicholas shares his HR origin story. I was today years old when I learned that Nic…
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www.CPOPLAYBOOK.com Episode Transcript About Kyle Lagunas shed light on the complexities of performance management. By prioritizing data quality, stakeholder alignment, and leveraging AI, organizations can unlock the full potential of their performance management programs. His insights offer a roadmap for HR leaders navigating the ever-evolving lan…
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What is Fractional HR? Is it the same thing as consulting, or is it something more? The brilliantly talented Anessa Fike is here to answer these questions this week. Anessa has been working in fractional HR roles for over a decade, and in this episode, she shares her HR origin story and her Fractional HR journey. Anessa started her career in journa…
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www.CPOPLAYBOOK.com Episode Transcript About The podcast episode discusses the challenges entrepreneurs face, including high failure rates in the early years. John Wensveen, Chief Innovation Officer at Nova Southeastern University, shares his initiative to support entrepreneurs through a "theme park for entrepreneurs." He emphasizes the importance …
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www.CPOPLAYBOOK.com Episode Transcript About Tim Hughes, a pioneer in social selling, emphasizes the importance of leveraging social media for sales teams. He stresses the need for a buyer-centric approach on platforms like LinkedIn, where engaging content and genuine interactions are key. Hughes advises salespeople to invest time in building their…
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On this week's episode of HR Sound Off, I interview the amazing Cassidy Edwards, the Director of People Operations at Tradeblock. Cassidy shares her HR origin story and offers valuable insights into her journey and experiences in the field. In our conversation, Cassidy discusses the importance of radical rest and shares tips on how to deal with a t…
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www.CPOPLAYBOOK.com Episode Transcript About In this podcast episode, Felicia Shakiba and Jason Park discuss the importance of cultivating an entrepreneurial mindset within startup teams, drawing from Jason's experiences at Coldcart. They highlight traits like being solutions-oriented, adaptable, and embracing ambiguity as opportunities for innovat…
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www.CPOPLAYBOOK.com Episode Transcript About Reveal the challenges in executive recruitment, particularly at Snap. Research indicates a high failure rate among executives due to pressure for immediate results and misalignment with company culture. Tony Bush stresses the importance of assessing executives for mindset and cultural fit, emphasizing tr…
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www.CPOPLAYBOOK.com Episode Transcript About Key takeaways from this podcast episode include a decline in confidence in traditional higher education due to rising costs and uncertain job prospects. Matt Wilkerson, CEO and Co-founder at Extern introduced externships as a solution, offering students real-world projects remotely and helping companies …
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www.CPOPLAYBOOK.com Episode Transcript About This discussion shares the critical importance of establishing solid data foundations for effective people analytics. Guest speaker, Richard Rosenow VP, People Analytics Strategy at OneModel, emphasizes the need for organizations to prioritize data governance, structure, and quality to unlock valuable in…
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www.CPOPLAYBOOK.com Episode Transcript About Dr. Dieter Veldsman, Chief HR Scientist at the Academy to Innovate HR, sheds light into the impact of ChatGPT, sustainability, and macroeconomic factors on the evolution of leadership in the modern era. Dr. Veldsman discusses the necessity for intentional skill development among leaders to meet evolving …
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I had the pleasure of meeting Candice Walker while she was interviewed on the Redirection Podcast by Dr. Terri-Karelle Reid. Her story and insights were so compelling that I knew immediately she had to be a guest on my show. Candice is an HR professional and an Attorney at Law, bringing a unique perspective to her work at Toyota Jamaica. In this ep…
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www.CPOPLAYBOOK.com Episode Transcript About Host Felicia Shakiba collaborates with Enrique Rubio, founder of Hacking HR, to demonstrate the power of ChatGPT in designing Objectives and Key Results (OKRs). Throughout the episode, the collaborative partnership between ChatGPT and human expertise is emphasized as crucial for refining AI-generated ins…
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Do you believe that happiness at work truly matters? Many organizations are now recognizing the importance of well-being and engagement, but what about ensuring that your employees are genuinely happy? If you're an HR professional, I want you to treat this episode as your annual retreat, a moment to pause and reflect on the essence of creating a ha…
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In this episode of HR Sound Off Live, I am amplifying the voice of the brilliant Samara Jaffe, the Co-Founder and GM of Transform, one of the most well-attended conferences in the world. Transform is the people-driven thought leadership ecosystem driving the conversations and innovations shaping the new world of work. Samara shares some details abo…
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www.CPOPLAYBOOK.com Episode Transcript About Alessandro Patruno, Head of Business Intelligence and Planning Transformation at global luxury brand Valentino, discusses his journey from individual contributor to manager. He shares insights on overcoming challenges such as managing diverse teams and building trust, emphasizing the importance of soft s…
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This week, I'm amplifying the voice of the remarkable Anthony Howard. Anthony serves as the Founder & CEO of HR Certified and has over two decades of HR expertise across diverse industries. What began as a side venture evolved into his primary focus following profound introspection prompted by a traumatic event that led to a period of depression. E…
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www.CPOPLAYBOOK.com Episode Transcript About In this episode, Angela Cheng-Cimini, SVP of Talent & CHRO at Harvard Business Publishing, reveals the organization's career path design journey. From leveraging data insights to fostering collaboration, Angela shares key strategies behind implementing an impactful career framework. Learn how this initia…
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In this eye-opening episode, I sit down with Ivori Johnson, the Head of People & Inclusion at ChartHop. Join us as we delve into Ivori's unique journey from studying medicine to becoming a trailblazer in Human Resources and Diversity, Equity, and Inclusion (DEI). Discover how Ivori's life took an unexpected turn when someone entered her world and r…
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www.CPOPLAYBOOK.com Episode Transcript About Top US career advisor, Laurie Ruettimann, shares her inspiring journey from burnout to success, urging listeners to prioritize well-being and embrace self-leadership for professional excellence. We discuss her insights on challenging traditional corporate practices, redefining work-life balance, and the …
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www.CPOPLAYBOOK.com Episode Transcript About Explore the challenges and opportunities of AI adoption in organizations, highlighting the evolving role of Chief AI Officers. Matt Lewis, Global Chief Artificial and Augmented Intelligence Officer at Inizio Medical, shares insights into his role, emphasizing AI's role in enhancing human decision-making …
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www.CPOPLAYBOOK.com Episode Transcript About Alex Seiler, Former Chief People Officer, shares crucial insights on how CEOs and CPOs can collaborate successfully. He highlights the significance of understanding each other's working styles and building trust for a productive leadership dynamic. The discussion extends to compensation challenges for Ch…
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www.CPOPLAYBOOK.com Episode Transcript About Daniel Lamarre, the Executive Vice-Chairman of the Board at Cirque du Soleil, and host Felicia Shakiba, explore the pivotal role of creativity within organizations, discussing the delicate balance between creativity and commercial success, and the imperative nature of embracing risk and learning from fai…
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www.CPOPLAYBOOK.com Episode Transcript About In this unique episode, Felicia Shakiba, your host, shares an inspiring journey. Discover how she pioneered the Four Pillars of Performance Management, revealing insights into her innovative approach. She unfolds the story behind these transformative pillars, providing a unique perspective on their abili…
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www.CPOPLAYBOOK.com Episode Transcript About Welcome to the sequel of the CPO PLAYBOOK Holiday Special. Here, we're joined by an exceptional lineup of leaders and experts shaping the future of HR and leadership. Dr. Daisy Grewal, Senior Manager at Intuit, digs into cutting-edge people analytics; Jon Stross, co-founder of Greenhouse, shares insights…
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www.CPOPLAYBOOK.com Episode Transcript About Join us for leadership and thought-provoking insights' on the CPO PLAYBOOK podcast. In this episode, we reflect on the most impactful moments from engaging conversations with top HR leaders, influential thinkers, and accomplished executives. From exploring the dynamic role of Chief People Officers to adv…
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www.CPOPLAYBOOK.com Episode Transcript About Julie Turney, Founder & CEO of HR at Heart Consulting, sheds light on the critical aspects of HR burnout, legal risks, and ethical frameworks within organizational settings. We discuss the crucial realm of HR burnout, legal risks, and ethical frameworks within organizations. Discover how neglecting dedic…
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www.CPOPLAYBOOK.com Episode Transcript About A Watson Wyatt study highlighted by Forbes, reveals that high-trust enterprises outperform their low-trust counterparts by an astonishing 286% in total return to shareholders. Building trust within your organization is no easy feat, and we delve into the challenges leaders and executives face in navigati…
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www.CPOPLAYBOOK.com Episode Transcript About Liu Liu, Strategic Leader for Environmental and Economic Sustainability at Tearfund, engages in a conversation around the complexities of international downsizing, examining the unique challenges and dynamics that emerge when implementing changes across diverse cultures and countries. From managing varyi…
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www.CPOPLAYBOOK.com Episode Transcript About In this episode, Felicia Shakiba engages in a riveting conversation with Matteo Turi, Chairman and Founder of Letoon Holdings. Together, they unveil the blueprint of a high-performing executive leadership team within the realm of mergers and acquisitions. The episode highlights the critical role of diver…
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