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The Self Storage Show with Jim Ross

Jim Ross - 3 Mile Storage Management

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Welcome to The Self Storage Show, hosted by Jim Ross. Jim is the owner of the self storage property management company, 3 Mile Storage Management. www.3milestorage.com On this podcast you'll find a mix of my 3 Mile Storage Management content and interviews with other self storage professionals. Join our community at: www.selfstoragecommunity.com Reach out directly to me at: jim@3milestorage.com Enjoy some amazing self storage gifts as a thank you for listening at: www.theselfstorageshow.com
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In our latest episode of "3 Minutes With 3 Mile," we dive into a real-life story from one of our recent takeovers in Colorado. Just days into managing a new self-storage site, we faced an unexpected challenge when someone ran over a fire hydrant and knocked down our security gate! Tune in to hear how we swiftly managed the crisis using a custom inc…
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In this episode of "3 Minutes With 3 Mile," we explore the benefits of filming and uploading a 30-second video to the photos section of your Google Business Profile. This quick and engaging video can significantly enhance your online presence, attract more customers, and provide a dynamic view of your self-storage facility. Learn practical tips on …
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In this episode of "3 Minutes With 3 Mile," we discuss the crucial steps of taking photos and videos to document the process when prepping a unit for self-storage auction. This documentation not only ensures transparency but also helps resolve any disputes and provides a clear record of the unit's condition. Learn practical tips on how to effective…
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In this episode of "3 Minutes With 3 Mile," we delve into the process of interviewing and hiring the ideal self-storage manager. A great manager can significantly impact your facility's success by ensuring smooth operations and excellent customer service. Learn effective strategies for conducting interviews and selecting the right candidate to mana…
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In this episode of "3 Minutes With 3 Mile," we discuss why the most expensive item at your self-storage facility is an empty unit. Discover the financial impact of vacant units and learn strategies to minimize vacancies and maximize your rental income. We’ll share practical tips on how to keep your units occupied and your business thriving. If you'…
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In this episode of "3 Minutes With 3 Mile," we explore how customer reviews directly impact your self-storage rentals. Positive feedback not only builds trust and credibility but also attracts more potential customers to your facility. Learn effective strategies for encouraging and managing reviews to boost your rentals and enhance your business re…
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In this episode of "3 Minutes With 3 Mile," we discuss strategies for dealing with challenging customers in the self-storage industry. Sometimes, it's best not to renew their month-to-month agreement and suggest they find storage elsewhere. Learn how to identify these "headache" customers and handle the situation professionally to maintain a positi…
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In this episode of "3 Minutes With 3 Mile," we take you through the process of renting a self-storage unit from your own facility online to test the customer journey. Discover the insights gained from experiencing your rental process firsthand and learn how to identify and resolve potential issues to enhance customer satisfaction. This exercise can…
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In this episode of "3 Minutes With 3 Mile," we explore the benefits of adding your self-storage units as products on your Google My Business Profile. Discover how this simple optimization can improve your listing's visibility, attract more customers, and provide detailed information about your offerings. Learn practical tips on how to effectively s…
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In this episode of "3 Minutes With 3 Mile," we dive into the power of self-storage podcasts as a valuable learning tool. Discover how tuning into industry-specific podcasts can provide you with insights, strategies, and tips from experts to help you enhance your self-storage operations. Learn how to leverage this resource to stay informed, inspired…
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In this episode of "3 Minutes With 3 Mile," we explore the benefits of creating friendly competition alliances with other local self-storage locations. By forming partnerships and referring customers to each other for a referral fee, you can ensure that customers always find the right unit size, even if it’s not at your facility. Learn how these al…
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In this episode of "3 Minutes With 3 Mile," we invite you to join "Q&A w/ Jim&Jim," where Jim Ross and Jim Mooney Jr. go live with members of the self storage community to answer questions and discuss all things self storage. Tune in every other Friday for an hour of insightful conversations starting at 12:00pm EDT. Register now at: https://3milest…
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In this episode of "3 Minutes With 3 Mile," we discuss the importance of maintaining transparency in your self-storage business's Profit & Loss (P&L) statements by using a proper chart of accounts. Learn how clear and detailed financial reporting can enhance your decision-making, improve financial health, and build trust with stakeholders. We’ll sh…
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In this episode of "3 Minutes With 3 Mile," we discuss the importance of frequently updating your Google Business Profile to optimize your self-storage facility's online presence. Learn how regular updates can improve your visibility, attract more customers, and enhance your business's reputation. We'll share practical tips on what to update and ho…
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In this episode of "3 Minutes With 3 Mile," we discuss the impactful gesture of placing Thank You Bags inside recently rented units. These bags can include a lock, a thank you card, a card requesting a review, and even a gift card. Learn how this simple act of appreciation can significantly enhance customer satisfaction and retention. If you're int…
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In this episode of "3 Minutes With 3 Mile," we celebrate the incredible self-storage managers who go above and beyond every day. These managers are practically superheroes, handling everything from customer service to maintenance with exceptional skill and dedication. Learn why it's crucial to acknowledge their hard work and the positive impact it …
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In this episode of "3 Minutes With 3 Mile," we explore the exciting future of call centers and how AI is set to revolutionize customer service in the self-storage industry. While we aren't using AI call center agents just yet, the technology is on the horizon and promises efficient, accurate, and 24/7 customer support. Discover the potential benefi…
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In this episode of "3 Minutes With 3 Mile," we explore the importance of conducting simple facility walkthroughs and pulling rent variance reports to optimize your self-storage operations. Discover how these straightforward audits can reveal hidden inefficiencies and boost your bottom line. We'll share practical tips on what to look for during a wa…
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In this episode of "3 Minutes With 3 Mile," we explore the crucial role of high-quality photos in optimizing your self-storage business's online presence. Discover how strategically taken photos can enhance your Google Business Profile, Sparefoot listings, Apple Maps presence, and even your website. Learn practical tips on capturing the best images…
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In the educational session titled "Exploring AI with Jim Ross & Nikky Kho," Jim shares his journey into AI and outlines the session's goals, which are geared towards making AI approachable for beginners. Nikky, focusing on his role as a teacher, sets an ambitious goal to educate a million people about AI. The presentation is designed to be accessib…
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🚀 Catch a glimpse of the insightful Q&A session with Jim&Jim, as they delve into the realms of AI, property management, and cutting-edge marketing strategies. In this brief highlight, experience the fusion of expertise and innovation, emphasizing the critical role of adapting to change and harnessing technology for enhanced business operations. 🏠 N…
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🚀 𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐢𝐧𝐚𝐮𝐠𝐮𝐫𝐚𝐥 𝐞𝐩𝐢𝐬𝐨𝐝𝐞 𝐨𝐟 𝐐&𝐀 𝐰/ 𝐉𝐢𝐦&𝐉𝐢𝐦! Industry veterans Jim Ross and Jim Mooney Jr. dive into a wealth of insights for self-storage professionals. From embracing change and experimentation to the crucial role of customer service and innovative marketing strategies, this episode is packed with valuable takeaways for owners, operators…
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🏘️ Vanessa Vanessa Rovekamp's Transition to Self-Storage Vanessa recounts her journey from the real estate sector to self-storage, a move inspired by the burgeoning opportunities in marketing and technological advancements within the industry. She shares her enthusiasm for harnessing automation to enhance lead generation and operational efficiencie…
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🎙️ Introducing Luke and Jane Sauls of Sauls Storage Group Join host Jim Ross on the Self Storage Show as he dives into an insightful conversation with Luke and Jane Sauls from the Sauls Storage Group. Discover their strategic expansion from self-storage brokerage into the realms of construction and development within the industry. 🏗️ The Journey of…
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🔒 Vendor Spotlight: Introducing Mark Cieri of Storage Defender Join host Jim Ross on "The Self Storage Show" for a special vendor spotlight featuring Mark Cieri, CEO of Storage Defender. This episode dives into the innovative integration of smart technology in self-storage units, marking a significant shift towards enhanced security and tenant sati…
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🏢 𝐄𝐱𝐩𝐥𝐨𝐫𝐢𝐧𝐠 𝐌𝐚𝐫𝐤 𝐌𝐚𝐠𝐮𝐢𝐫𝐞'𝐬 𝐒𝐞𝐥𝐟-𝐒𝐭𝐨𝐫𝐚𝐠𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 Join us on "The Self Storage Show" as host Jim Ross delves into a conversation with Mark Maguire, a partner at Bluefin Capital. Mark shares his insights and experiences from over three years in the self-storage industry, including the challenges and growth he's witnessed in shifting market condition…
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🏝️ 𝐌𝐞𝐞𝐭 𝐑𝐲𝐚𝐧 𝐒𝐦𝐨𝐥𝐚𝐫𝐳: 𝐒𝐞𝐥𝐟-𝐒𝐭𝐨𝐫𝐚𝐠𝐞 𝐈𝐧𝐯𝐞𝐬𝐭𝐨𝐫 In this episode of "The Self Storage Show," host Jim Ross introduces Ryan Smolarz, who has been actively involved in self-storage facilities since 2018 and has recently initiated a fund targeting doctors as primary investors. Residing in the US Virgin Islands, Ryan brings a unique perspective to the world…
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🎙️ 𝐇𝐨𝐬𝐭 𝐚𝐧𝐝 𝐆𝐮𝐞𝐬𝐭 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧: 𝐀 𝐃𝐞𝐞𝐩 𝐃𝐢𝐯𝐞 𝐢𝐧𝐭𝐨 𝐒𝐞𝐥𝐟-𝐒𝐭𝐨𝐫𝐚𝐠𝐞 Join host Jim Ross on "The Self Storage Show" for an insightful episode featuring Mark Poole from Liberty Investment Properties. With 12 years in the self-storage industry, Mark brings a wealth of experience and knowledge in various aspects of self-storage operations, including managemen…
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🔄 𝐓𝐡𝐞 𝐃𝐲𝐧𝐚𝐦𝐢𝐜 𝐄𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐨𝐟 𝐭𝐡𝐞 𝐒𝐞𝐥𝐟-𝐒𝐭𝐨𝐫𝐚𝐠𝐞 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 Join us in this engaging discussion that delves into the transformation of the self-storage industry. Witness the shift from traditional storage facilities to modern operations equipped with cutting-edge technology. This transition is a response to the growing need for competitiveness and meeting…
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🌏 𝐅𝐞𝐫𝐧𝐚𝐧𝐝𝐨 𝐀𝐧𝐠𝐞𝐥𝐮𝐜𝐜𝐢: 𝐅𝐫𝐨𝐦 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 𝐭𝐨 𝐑𝐞𝐚𝐥 𝐄𝐬𝐭𝐚𝐭𝐞 𝐌𝐨𝐠𝐮𝐥 In this episode, meet Fernando Angelucci, CEO and Senior Managing Partner of Self-Storage Syndicated Equities. Discover Fernando's transition from an engineering background to real estate investment, inspired at age 16 by "Rich Dad Poor Dad." His diverse real estate experience spans from sing…
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🏢 𝐌𝐞𝐞𝐭 𝐏𝐞𝐝𝐫𝐨 𝐅𝐥𝐨𝐫𝐢𝐝𝐚: 𝐒𝐞𝐥𝐟-𝐒𝐭𝐨𝐫𝐚𝐠𝐞 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐕𝐞𝐭𝐞𝐫𝐚𝐧 Join Jim Ross, host of the Self Storage Show, as he welcomes Pedro Florida, CEO of Trojan Storage and a member of the California Self Storage Association's board. This episode is set to delve into Pedro's vast experience in the self-storage industry, offering valuable insights from his two-decade …
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🌐 𝐈𝐧𝐭𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐭𝐨 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐄𝐱𝐩𝐞𝐫𝐭 𝐄𝐯𝐚 𝐂𝐡𝐚𝐯𝐞𝐳 Join Jim from the Self Storage Show in an enlightening interview with Eva Chavez, a seasoned marketing expert boasting 14 years of experience, including a specialized focus on self-storage marketing for eight years. Eva shares her unique transition from property management to tech within the storage ind…
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🏛️ Spotlight on Joe Doherty from the Self-Storage Association 🏛️ Join host Jim Ross on "The Self Storage Show" for an in-depth interview with Joe Doherty, the Chief Legal and Legislative Officer for the Self-Storage Association. Dive into a comprehensive discussion on various facets of the self-storage industry, from legislative changes to the chal…
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🌟 Vendor Spotlight: Teresa Gallas of Janice International 🌟 Join Jim Ross as he welcomes Teresa Gallas from Janice International in this enlightening Vendor Spotlight session. Teresa brings her 14-year wealth of experience in the Self Storage industry to the table, sharing her journey from weathering a recession in Detroit to helping operators maxi…
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🏘️ Meet Mason Gates: Midwest's Self-Storage Specialist 🏘️ Dive into the world of self-storage brokerage with Mason Gates, a focused broker with a deep understanding of the Midwest market, especially in Nebraska. In this episode, Mason shares his journey in the industry, shedding light on the crucial roles of relationship building and market experti…
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🏫 Matthew Horne's Path to Self-Storage Leadership In this engaging episode, meet Matthew Horne, CEO of Storage Point Capital, as he recounts his diverse background in education and finance, leading to his impactful entry into the self-storage industry. Matthew shares his valuable experiences in spearheading off-market acquisitions at City Line Capi…
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🏗️ Unveiling Elevation Capital Group's Industry Prowess In this insightful episode, join Andrew DiNuzzo from Elevation Capital Group as he shares the company's journey in self-storage and manufactured housing community development, acquisitions, and management. With roots dating back to the early 1970s and a portfolio boasting over 50 facilities ac…
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🏢 Jane Sauls' Self-Storage Expertise Unveiled Step into the world of self-storage investment with Jane Sauls, the co-owner of Sauls Storage Group. In this episode, Jane shares her deep-rooted experience in the realm of self-storage investment sales, including the nuances of buying and selling properties. Originally focused in the Southeast, their c…
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🏗️ John Lindsey's Self-Storage Legacy Dive into the world of self-storage with John Lindsey, co-founder and president of Lindsey Self Storage Group. In this episode, John shares his family's storied history in the storage business, dating back to 1969 with his father's initial ventures, and how he and his brother expanded the legacy by founding Lin…
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🌟 Reflecting on 36 Years in Self-Storage: Scott Zucker's Insights Join us in this insightful episode with Scott Zucker, a seasoned expert in the self-storage industry. Scott shares his perspective on the industry's incredible evolution over 36 years, from the era of first-generation facilities to today's state-of-the-art projects equipped with adva…
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🏗️ Mike Wagner's Self-Storage Industry Saga In this episode, we're joined by Mike Wagner, who shares his inspiring journey in the self-storage industry. Discover how Mike has mastered the art of transforming dilapidated or operationally neglected storage facilities into profitable ventures. 📈 High Margin Investment Strategies and Mentorship Mike de…
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🌟 Introduction to Brandon Grebe and Uplift Development Group In this insightful episode, we welcome Brandon Grebe, the principal and co-founder of Uplift Development Group, based in Colorado. Brandon brings his expertise to the table, focusing on self-storage property development and acquisitions, particularly in the Sun Belt states. 📈 The Art of O…
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🤝 Guest Introduction - Matthew Ricciardella Join us as we welcome Matthew Ricciardella, the managing partner at Crystal View Capital, to share his remarkable transition from a successful residential realtor to a leader in the self-storage industry and mobile home communities since 2007. Discover his strategic shift towards these asset classes, focu…
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📚 CJ Stratte's Rich Self-Storage Heritage In this episode, join us as CJ Stratte delves into her lifelong journey in the self-storage industry, rooted in her family's storage business legacy dating back to the 1970s in Michigan and Texas. From her first job at a storage facility, CJ has developed an in-depth understanding of the industry nuances. 🚚…
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🚗 Carl Touhey's Distinguished Career Path In this enlightening episode, we sit down with Carl Touhey from Performance Self Storage Group to explore his dynamic journey in the self-storage industry. Carl delves into his family’s shift from car dealership operations to real estate and self-storage ventures in the 1970s, as well as his personal foray …
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🌟 Dean Booty's Inspiring Self-Storage Journey Join us in this fascinating episode as Dean Booty shares his self-storage journey, beginning with his first site in 2012. Dean attributes a significant part of his business acumen to the influence of Jim Ross, especially in adopting effective pricing strategies and revenue management techniques gleaned …
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🚀 Experience LiveSwitch in Action Interested in seeing how LiveSwitch can revolutionize your self-storage business? Click here for an exclusive look: https://www.liveswitch.com/3-mile-storage. Discover firsthand the advanced communication technology that's transforming the self-storage industry. 🌍 Meet James Hatfield and Discover LiveSwitch Join us…
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🎙️ Guest Introduction - Jason Myers 🎙️ In this episode of The Self Storage Show, host Jim Ross welcomes Jason Myers, the visionary owner and founder of Just Simple Storage. Jason narrates his fascinating transition from real estate, beginning in 2015 as a college sophomore with single-family homes, to his foray into self-storage in 2021, now boasti…
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🚀 Kale Leavitt's Inspiring Career Path 🚀 Join us as we explore Kale Leavitt's remarkable journey from Easy Storage Solutions to Storable, leading up to the co-founding of 🏢 Storage Reach. Kale opens up about his prowess in SEO and online marketing, specifically tailored for self-storage facilities. 🌐🔍 📈 Introducing Storage Reach's Services 📈 Dive i…
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🚀 Elevate Your Storage Strategy 🚀 Join host Jim Ross for an insightful discussion with Tom Flannigan of Argus Self Storage Advisors. Tom brings to the table his expertise in guiding self-storage owners across Minnesota, the Dakotas, and Iowa, focusing on value addition and strategic management of their properties. 🌄🗺️ 📊 Mastering Value Addition & M…
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