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The skills of conversations, taught through the lens of two experienced Hostage and Crisis Negotiators. Chris and Martin have a combined forty years of experience in hostage and crisis negotiations. Hear them talk through a range of incidents, from dealing with armed sieges, suicide interventions and overseas deployments for the UK government. They discuss how we can all take the skills used in these encounters and apply them to business and private conversations. For an intensive 5 week onl ...
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Stressful Conversations. Addressing the Risks.
29:59
29:59
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29:59
In this episode, one of our expert hostage negotiators describes how they calmed an armed criminal trapped in a bank with a hostage. When dealing with incidents of this nature it is critical to reduce the stress of the person that the negotiators are engaging with. These techniques apply equally to any stressful conversations, where there is a thre…
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Difficult people. Difficult conversations
37:40
37:40
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In this episode, Martin, one of the hostage negotiators, recalls an incident where he deals with a protestor dressed as 'Batman', who has scaled Westminster Abbey in Central London. Here he was tasked to talk down the protestor from an external balcony of the famous London landmark. Martin and Chris share techniques in how to how to deal with, and …
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Here Chris recalls an incident where he was called to an armed siege in central London. Another successful conclusion assisted by using some mirroring techniques. Chris and Martin share tips on how to actively listen when stressed or anxious or just stuck for something to say. Also learn how you can subtly pick out and talk about any meaningful hoo…
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Chris and Martin talk through how they use emotional labelling during a real life crisis . Recounting a scenario where Martin was called to a man armed with a large sword in a public square in London. Listen to how this incident was brought to a safe conclusion and how emotional labelling can be used effectively in private and business conversation…
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