Best Martin Teasdale Podcasts (2024)

1
#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement 38:30

9h ago38:30

38:30

In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we understand and use NPS. There's also a special announcement !

1
#195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle 31:50

1d ago31:50

31:50

With a week to go until the deadline for nominations for the European Contact Centre & Customer Service Awards ( the ECCCSA's) I sit down to chat with the new Chair of the Judges - Moira Clark and Awards Director of Operations - Jackie Pringle.

1
#194 - GOOW TV on Training & Agent In-Call Knowledge 39:42

7d ago39:42

39:42

On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres. Then we covered the latest stats on agent desktop systems including in-call knowledge. Lots of great insight from the viewers - enjoy !…

1
#193 Jordan Powell on the transition from Agent to Team Leader 24:38

5d ago24:38

24:38

The first in a new series of podcasts featuring people from the Team Leader Community. Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community. In this episode we chat about the transition from Agent to Team Leader

1
#192 - GOOW TV - 25th June 39:17

19d ago39:17

39:17

What is on your music playlist ? What are the top factors that affect Customer Loyalty ? What are the struggles for agents in our industry when it comes to systems ? We covered this and much more in the latest episode of Get out of Wrap - join us live next Tuesday on Linkedin Live or watch it on YouTube…

1
#191 GOOW TV ft. Morris Pentel 39:26

1M ago39:26

39:26

Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres. In this episode we are joined by Morris Pentel who shares just what we can gain by understanding uncertainty, doubt and confusion in our customer contacts. This is a new concept where I am taking the audio from the show …

1
#190 Sandra Thompson on Emotional Intelligence - Part 2 42:38

1M ago42:38

42:38

Part 2 - Sandra Thompson on Emotional Intelligence. A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake ! In this episode Sandra shares more great tips on deploying Emotional Intelligence in the workplace - a must listen - not just for leaders but for everyone.…

1
#189 Sandra Thompson on Emotional Intelligence pt.1 49:17

3M ago49:17

49:17

Sandra Thompson is an expert on Emotional Intelligence and Founder of Ei Evolution and is on a mission to equip leaders with this vital skill. Engaging, knowledgeable and fun this is a must listen 💜

1
#188 - A Team Leader Day at SSCL 21:10

3M ago21:10

21:10

Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.

1
#187 Chara-Lea Pidduck shares her inspiring story 43:16

3M ago43:16

43:16

Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.

1
#186 - David Holmes author of Leading the Line comes on to chat about the book 44:45

4M ago44:45

44:45

David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.

1
#185 Katie Davies of DDC OS chats about her passion for The North & DDC Discusses 36:08

5M ago36:08

36:08

Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals. We then chat about DDC Discusses.These insightful and different events are people focused rather than tech. Katie chats about how fundamental our understanding …

1
#184 - Andy Roberts - CEO at Sabio 38:09

5M ago38:09

38:09

Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole. This is a unique opportunity to hear about Andy's own journey and about the exciting goings on at Sabio. We talk about the history of Sabio, the future, how they engage and support their custo…

1
#183 Chris Mounce of Evaluagent on the launch of a new service & all things quality 52:56

5M ago52:56

52:56

As well as being a lovely human being Chris is an expert in quality in the contact centre world and joins me on this latest episode to talk about the launch of a new service & all things quality & shares his career story in a really entertaining & insightful episode.

1
#182 - Steven Miller - multiple award winning WFM & Planning Manager 42:11

5M ago42:11

42:11

Steven Miller has spent his career in contact centres - starting on the phones and then moving into planning. A subject matter expert Steven is a multiple award winner and shares his story and tips in this episode.

1
#181 Sir John Kirwan - All Blacks Rugby legend & his mental health mission 53:17

6M ago53:17

53:17

Sir John Kirwan or JK is a rugby & All Black rugby legend who played 63 tests & scored 35 tries, he was in the team who won the first ever rugby world cup and has been honoured for his services to mental health in New Zealand & across the world. Sir John or JK co-founded Groov a science backed, data driven platform to help people with their mental …

1
#180 - The UK National Contact Centre Awards with Jackie Pringle 34:31

6M ago34:31

34:31

Join me chatting to Jackie about the UK National Contact Centre Awards - the deadline for nominations is approaching so this episode will give you everything you need to know.

1
#179 Jo Bonser of DDC OS on leadership 39:41

6M ago39:41

39:41

Jo Bonser is an expert on people based leadership, coaching and creating the right environment for your teams to thrive a great way to start the podcast in 2024

1
#178 Pete Lees & Barry Cooper chat about radical candour 38:28

7M ago38:28

38:28

Everyday in the Team Leader Community I do a Live Stream where we chat about all things leadership in contact centres. Today Pete & Barry shared so many great things about how candour can help you lead better I wanted to share it wider than just the community.

1
#177 The ECCCSA's 2023 - a celebration of the Contact Centre & Customer Service Industry across Europe 35:15

7M ago35:15

35:15

Join me as one of the media partners at this years European Contact Centre & Customer Service Awards night in London. Hear from many guests recount the buzz and atmosphere of the night and share their reflections on 2023 and thoughts about the year ahead. What a night

1
#176 - Helen Beaumont Manahan of BPA Quality on Vulnerability 47:34

8M ago47:34

47:34

A firm favourite of the show and the industry Helen Beaumont Manahan of BPA Quality is back ! In this episode Helen talks about Vulnerability and why this training has been the most requested for BPA this year. Helen shares tips and best practice on this key area for contact centres.

1
#175 - Chatting to Team Leaders & Trainers at DDC Outsourcing Solutions 38:44

8M ago38:44

38:44

Chat with me and Charlotte, Malcolm, Megan, Jo and Matt from DDC Outsourcing Solutions - this is real contact centres and is heart warming.

1
#174 - Your guide to Day 1 of the Call & Contact Centre Expo 8:23

9M ago8:23

8:23

the Call & Contact Centre Expo is on the 29th and 30th of November in London at the Excel. I am speaking there and have a stand so come along and say hello. In this episode I have a look through day 1 and identify some of the sessions that have caught my eye.

1
#173 Julie Mordue & Sarah Hunt of Greenbean 37:00

10M ago37:00

37:00

Julie Mordue & Sarah Hunt of Greenbean are both well known in our industry and couldn't sit back and watch and do nothing as they saw the challenges of recruiting talent and retaining it in our industry so they devised and have launched a new model for recruitment. They come on GOOW to tell us all about it.…

1
#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders 35:44

10M ago35:44

35:44

#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders created by experts in pyschology and AI at Sabio. What is it, how does it work and how does it benefit our industries Agents and Team Leaders - find out in this episode.

Podcasts Worth a Listen

Martin Teasdale Podcasts

Podcasts Worth a Listen

1
Get Out of Wrap - Contact Centre Chat

Martin Teasdale

1
#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement 38:30

1
#195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle 31:50

1
#194 - GOOW TV on Training & Agent In-Call Knowledge 39:42

1
#193 Jordan Powell on the transition from Agent to Team Leader 24:38

1
#192 - GOOW TV - 25th June 39:17

1
#191 GOOW TV ft. Morris Pentel 39:26

1
#190 Sandra Thompson on Emotional Intelligence - Part 2 42:38

1
#189 Sandra Thompson on Emotional Intelligence pt.1 49:17

1
#188 - A Team Leader Day at SSCL 21:10

1
#187 Chara-Lea Pidduck shares her inspiring story 43:16

1
#186 - David Holmes author of Leading the Line comes on to chat about the book 44:45

1
#185 Katie Davies of DDC OS chats about her passion for The North & DDC Discusses 36:08

1
#184 - Andy Roberts - CEO at Sabio 38:09

1
#183 Chris Mounce of Evaluagent on the launch of a new service & all things quality 52:56

1
#182 - Steven Miller - multiple award winning WFM & Planning Manager 42:11

1
#181 Sir John Kirwan - All Blacks Rugby legend & his mental health mission 53:17

1
#180 - The UK National Contact Centre Awards with Jackie Pringle 34:31

1
#179 Jo Bonser of DDC OS on leadership 39:41

1
#178 Pete Lees & Barry Cooper chat about radical candour 38:28

1
#177 The ECCCSA's 2023 - a celebration of the Contact Centre & Customer Service Industry across Europe 35:15

1
#176 - Helen Beaumont Manahan of BPA Quality on Vulnerability 47:34

1
#175 - Chatting to Team Leaders & Trainers at DDC Outsourcing Solutions 38:44

1
#174 - Your guide to Day 1 of the Call & Contact Centre Expo 8:23

1
#173 Julie Mordue & Sarah Hunt of Greenbean 37:00

1
#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders 35:44

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