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Throughout every month, our editors are holding conversations with plumbing, heating, cooling and piping leaders on current events, business, leadership, challenges, celebrations and more. The views and opinions expressed in these conversations are those of the guests, and do not necessarily represent a position of PHCPPros.
The PHCPPros Behind the Wall podcast delves into the personal journeys of those who have created successful businesses within the PHCP industry. Every month, Host Ellen Rohr — PHC News columnist, plumber's wife, COO of Zoom Drain Franchising Company and overall industry icon — holds vulnerable conversations with guests to explore insights gained and lessons learned. Let's go behind the wall!
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PHCPPros: Off the Cuff
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Training the Trainer ft. Franklin Electric Business Unit Trainer Jeremiah Brodie
13:31
13:31
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13:31
Franklin Electric Business Unit Trainer Jeremiah Brodie joins us to discuss how he joined the PHCP industry, Little Giant's "Train the Trainer" philosophy, and the company's current training opportunities — including the FranklinTECH virtual learning platform and mobile training facilities. Little Giant produces pumping solutions for HVAC contracto…
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PHCPPros: Behind the Wall
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Meet Mary Jean Anderson, President and CEO of Anderson Plumbing, Heating & Air
41:32
41:32
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41:32
Mary Jean Anderson is the heart and soul of Anderson Plumbing, Heating & Air. Founded in 1978, the company is currently ranked among the Top 1% of plumbing, heating and air conditioning businesses in the country. Tune in as she and Host Ellen Rohr discuss how Mary Jean got her start in the industry, how she and her family have navigated the company…
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PHCPPros: Behind the Wall
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Meet Alexis Aranda, Owner & CFO of Pure Plumbing
48:03
48:03
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48:03
Host Ellen Rohr interviews Alexis Aranda, owner & CFO of Pure Plumbing, a family plumbing business that currently has two locations in Las Vegas and Dallas. Discover how she began a career in the plumbing industry and the lessons she's learned along the way, where she finds her ambition, her advice for working with a spouse, and how she plans to co…
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PHCPPros: Off the Cuff
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80 Years in Business ft. Rob McConnell, Little Giant Business Unit Director – P/HVAC & Strategic Distribution
15:50
15:50
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15:50
Did you know? The core product that Little Giant still offers today was originally conceived in 1926 when plumber R.M. "Doc" Wolfe had an issue with the currently available pumps failing at a frustrating rate. As the company celebrates its 80th anniversary, Little Giant’s Rob McConnell joins PHC News Editor Steve Smith to discuss this fascinating h…
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PHCPPros: Behind the Wall
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Meet Alan O'Neill, CEO and Founder of Abacus Plumbing
49:14
49:14
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49:14
Originally from Dublin, Ireland, Alan O'Neill started his journey in the home services industry more than 40 years ago as an apprentice plumber. Now the CEO and Founder of Abacus Plumbing and the Regional CEO-Central for Wrench Group, Alan shares his advice for navigating the industry and discusses the mentors he’s had throughout his life, how he h…
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PHCPPros: Behind the Wall
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Meet Kenny Chapman, Founder of The Blue Collar Success Group
43:34
43:34
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43:34
Kenny Chapman launched The Blue Collar Success Group to fill what he recognized as a gap in the industry — to offer expert technician training and assist owners and leaders in creating businesses that serve their lives. Kenny entered the in-home service industry in 1994 when he bought a truck and plumbing company in western Colorado doing only $1,0…
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PHCPPros: Off the Cuff
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One Year Later ft. Matco-Norca President and CEO Jack McDonald
14:39
14:39
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14:39
In 2020, when COVID-19 changed everything, we reached out to Jack McDonald, president and CEO of Matco-Norca, to discuss the economy, our industry’s business climate — and above all — safety to customers, employees and the community. So much has happened since last year, and we wanted to know what the horizon looks like now for the supplier of glob…
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PHCPPros: Behind the Wall
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Meet Chloe Davis, CMO of Express Plumbing, Heating & Air
40:39
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40:39
Host Ellen Rohr goes behind the wall with Chloe Davis, CMO of Express Plumbing, Heating & Air! While in high school, Chloe started working at her father's plumbing company as a CSR taking customer calls and booking jobs. Today, she has been proudly working at Express for four years as head of the marketing department — all while attending college f…
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PHCPPros: Behind the Wall
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Meet Brad and Sarah Casebier of Radiant Plumbing and Air Conditioning
39:52
39:52
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39:52
Since 1999, Brad and Sarah Casebier have owned and operated home service company Radiant Plumbing & Air Conditioning, offering plumbing, drains, heating, and air conditioning services to residents of Austin, Texas. Tune in to learn how the husband and wife team started working together, what continues to drive them as leaders, and the ways they’ve …
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PHCPPros: Off the Cuff
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Public Relations for Home Service Businesses ft. Ripley PR CEO Heather Ripley
19:52
19:52
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19:52
Ripley PR CEO Heather Ripley shares public relations advice for home service businesses and discusses her new book, "Next Level Now: PR Secrets to Drive Explosive Growth for your Home Service Business."By PHCPPros
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PHCPPros: Off the Cuff
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Online & VR Training for the Skilled Trades ft. Interplay Learning CEO Doug Donovan
27:44
27:44
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27:44
Interplay Learning CEO Doug Donovan joins us to discuss how his company is helping to prepare the next generation of skilled tradespeople with online and virtual reality training for the HVAC, plumbing, electrical, solar and facilities maintenance workforce.By PHCPPros
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PHCPPros: Behind the Wall
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Meet Mark Matteson, Author and International Speaker
44:02
44:02
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44:02
Mark Matteson discusses the lessons he’s learned throughout his career — from air conditioning and refrigeration technician to best-selling author and international speaker. Tune in to discover what motivates him to help others grow and learn, why he takes a personal approach to his work, his advice for setting and achieving goals, and more!…
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PHCPPros: Off the Cuff
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The Benefits of Press Technology ft. Viega's Troy Locke
25:16
25:16
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25:16
Tune in to our interview with Troy Locke, manager of technical training and technical support at Viega, to get the scoop on Viega’s two new press tools: the Pressgun 6 and Pressgun Picco 6. Plus, you’ll learn all about the benefits of press technology, the current state of the press fitting market in the U.S., the training opportunities the company…
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PHCPPros: Off the Cuff
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Disruptive Innovation ft. Milwaukee Tool Group President Steve Richman
30:05
30:05
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30:05
PHC News Editor Steve Smith and Milwaukee Tool Group President Steve Richman discuss how the company started to develop solutions for plumbing and heating contractors and the ways it continues to meet its philosophy of “Disruptive Innovation.” Plus, tune in to learn about some of the company’s new products, what’s in store for the year ahead, and m…
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PHCPPros: Behind the Wall
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Meet Chris Hunter, Director Of Customer Relations at ServiceTitan
40:05
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40:05
Ellen Rohr and Chris Hunter discuss his journey through the skilled trades — from HVAC technician to business owner to his current role at ServiceTitan. Discover what moments and decisions changed his life forever, the lessons he’s learned along the way, and how he's sharing strategies and insights to help home service companies succeed through his…
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PHCPPros: Off the Cuff
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The Micro CHP Project ft. FLCC 's Cathy Ahern and Lochinvar's Eric Morrow
24:27
24:27
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24:27
PHC News Editor Steve Smith is joined by Cathy Ahern, director of facilities and grounds at Finger Lakes Community College (FLCC), and Eric Morrow, product manager, micro-combined heat and power products. The trio discuss Lochinvar's Micro CHP XRGI25 and why FLCC chose to integrate the combined heat and power system into a new KNIGHT boiler system.…
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PHCPPros: Off the Cuff
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The Benefits of Hydronic Heating ft. Lochinvar's Dan Rettig and Robert Wiseman
26:11
26:11
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26:11
PHC News Editor Steve Smith discusses the benefits of hydronic heating with Lochinvar product managers Dan Rettig and Robert Wiseman. Tune in to learn all about the latest residential and commercial trends, tips and tricks for installers, how to convey the advantages of hydronic heating to both homeowners and commercial property owners, and the new…
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PHCPPros: Off the Cuff
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2021 Kitchen & Bath Trends ft. NKBA CEO Bill Darcy
32:43
32:43
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32:43
National Kitchen & Bath Association (NKBA) CEO Bill Darcy joins The Wholesaler Editor Ruth Mitchell to discuss the innovations that have enhanced brick-and-mortar showrooms during the COVID-19 pandemic, the results of the latest Kitchen & Bath Market Index (KBMI), and the 2021 kitchen and bath trends to watch for. Plus — discover how the associatio…
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PHCPPros: Behind the Wall
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Meet Evelyn Pacheco, Founder of Nevada Women In Trades
33:56
33:56
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33:56
Evelyn Pacheco is an Army veteran who became Nevada’s first black female union plumber nearly 20 years ago. Find out what impact joining the military had on her life, why she entered the skilled trades, and how she continues to prepare other women in Nevada for successful careers in high-skilled trade occupations!…
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PHCPPros: Behind the Wall
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Meet Cheryl McRae, Director of Vertical Marketing at Scorpion
40:16
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40:16
Cheryl discusses how she began her career and the lessons she’s learned along the way. Discover how she combines her love of tech and the trades, as well as how she has staked her claim in the two heavily male-dominated industries! Cheryl McRae is the Director of Vertical Marketing and Producer of The Sharpest Tool™ podcast. She spearheads Scorpion…
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PHCPPros: Behind the Wall
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Meet Michael Werner, CEO and Founder of HomeX
45:56
45:56
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45:56
Host Ellen Rohr interviews Michael Werner, CEO and founder of HomeX. They discuss why Michael entered our industry, his experiences working with family, advice for businesses looking to grow, and the motivation behind HomeX, a home services platform combining world-class technology and next generation service operations. Michael also shares how his…
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PHCPPros: Off the Cuff
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Chris Carrier, Director of Marketing, Americas for RWC
13:50
13:50
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13:50
We sit down with Chris Carrier, director of marketing, Americas for Reliance Worldwide Corp. (RWC) to discuss how the company is raising awareness for trade careers through its SharkBite and HoldRite brands, including its recent "Jumpstart a Plumbing Career" video that was released during Careers in Construction Month. Video Link: https://bit.ly/2H…
Jay Egg was fascinated when his wife, Kristy Egg, explained that epidemiological studies can be thought of for requiring seat belts in cars, and for the banning of lawn darts. He was even more fascinated to learn about Legionnaires Disease and Pontiac Fever, and why HVAC systems can be such a breeding ground for them. Ellen Rohr interviews the duo …
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PHCPPros: Off the Cuff
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Anja Smith, Managing Partner of All Clear Plumbing
45:04
45:04
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45:04
Anja Smith, managing partner of All Clear Plumbing, shares her experiences working with family, how her plumbing company made it through the early days of COVID-19, and why her business decided to build both its own flate rate price book and apprenticeship program!By PHCPPros
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PHCPPros: Off the Cuff
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Larry Mayotte, Operations Manger, Service, McKinstry
38:21
38:21
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38:21
PHC News Editor Steve Smith and McKinstry's Larry Mayotte discuss the do's and don'ts of safely reopening commercial buildings and how the process continues to evolve.By PHCPPros
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PHCPPros: Off the Cuff
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Carl Pinto Jr., Senior Director of Marketing Communications, Bradford White Corp.
23:10
23:10
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23:10
PHC News Editor Steve Smith discusses the importance of workforce development initiatives with Carl Pinto Jr., senior director of marketing communications, Bradford White Corp., as well as the state of industry trade shows and what the company is doing to strengthen customer relationships now that we're more than six months into the COVID-19 pandem…
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PHCPPros: Behind the Wall
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Meet Erin Holohan Haskell, President of HeatingHelp.com
24:25
24:25
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24:25
Erin Holohan Haskell, president of HeatingHelp.com, shares her experiences growing up in the industry and working with family, as well as how she works to strengthen our industry through education, community and mentorship.By PHCPPros
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PHCPPros: Off the Cuff
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75th TW Anniversary: Dr. Donald McNeeley, Chairman and CEO of Chicago Tube and Iron Co.
27:11
27:11
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27:11
Chicago Tube and Iron Co. has been in The Wholesaler's Top Distributor listing for many years. Dr. Donald McNeeley discusses the company's 100-plus years of accomplishments, roadblocks, learning blocks and reflective moments in the seventh episode of our special series celebrating the 75th anniversary of The Wholesaler magazine!…
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75th TW Anniversary: Reed White, President and Managing Principal of Operations for George T. Sanders Co.
17:00
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17:00
GTS services the plumbing, heating, and HVAC trades as well as the general public by offering efficient and cost-effective product solutions for any project. Take a look at how the company has reached its 70th year in business with the seventh episode of our special series celebrating the 75th anniversary of The Wholesaler magazine!…
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75th TW Anniversary: Howard Traeger, President of Traeger Brothers and Associates
14:57
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Founded in 1924, Traeger Bros and Associates is Miami’s oldest and largest stocking distributor of pipe, valves, and fittings, serving a broad scope of industrial and commercial supply needs for North America, South America, and companies around the globe. Find out how the company has achieved success by “doing the right thing, every time, all the …
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75th TW Anniversary: Chris Fasano, President of Torrco
28:14
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28:14
With a 103-year-history rooted in family, community, investing in employee development and engagement, Torrco lives its motto of “A Great Place to Work, A Great Place to Buy." Jump into this rich and colorful company history and family story for the fifth episode of our special series celebrating the 75th anniversary of The Wholesaler magazine!…
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PHCPPros: Off the Cuff
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Max Rohr, Education and Training Manager for Caleffi
39:20
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Editor Steve Smith interviews PHC News Columnist Max Rohr, who just began working for Caleffi as an education and training manager! Tune in to hear about Max's early industry experiences and what he hopes to achieve in his new role.By PHCPPros
Host Ellen Rohr interviews Josh Kelly, CEO of Clover Marketing, a marketing consulting business for contractors. Tune in to hear their vulnerable discussion on life as a serial entrepreneur, working for a family business, and finding love, as well as how Josh went from working 80-hour weeks to establishing his ideal work-life balance and staying in…
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PHCPPros: Off the Cuff
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75th TW Anniversary: Karla Neupert Hockley, President of Consolidated Supply Co.
20:50
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Established in 1928, Consolidated Supply Co. is now in its fourth generation of family ownership and operation. At the helm is Karla Neupert Hockley, who ensures the company lives its mission of “We take pride in doing ordinary things extraordinarily well.” Don't miss her conversation with Editor Ruth Mitchell on family traditions, experiences, and…
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PHCPPros: Off the Cuff
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Dan Rettig, Lochinvar and Arthur Smith, A.O. Smith
26:07
26:07
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26:07
PHC News Editor Steve Smith interviews Dan Rettig, product manager for Lochinvar and Arthur Smith, product manager for A.O. Smith. Tune in to hear their discussion on new developments in heat pump water heater technology as well as its ideal applications and the benefits it presents to the industry!By PHCPPros
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PHCPPros: Off the Cuff
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75th TW Anniversary: Tom Brown, Founder of PHCPPros (Formerly TMB Publishing)
23:00
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23:00
In the third episode of our special series celebrating the 75th anniversary of The Wholesaler magazine, Editor Ruth Mitchell interviews Tom Brown, the founder of PHCPPros (formerly TMB Publishing). Tom established the company in 1990, when he had taken over as the new owner and keeper of The Wholesaler magazine. Tune in to learn how he has brought …
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PHCPPros: Off the Cuff
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Wyatt Kilmartin, VP of Underground Technologies at RIDGID
29:50
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29:50
PHC News Editor Steve Smith interviews Wyatt Kilmartin, VP of Underground Technologies at RIDGID. Tune in to hear their discussion on the state of the industry, the company's new JobSite Live series, and the exciting new RIDGID products available now and coming soon 👀.By PHCPPros
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PHCPPros: Off the Cuff
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75th TW Anniversary: Rick Fantham, President and CEO of Hajoca Corp.
18:17
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18:17
In the second episode of our special series celebrating the 75th anniversary of The Wholesaler magazine, Editor Ruth Mitchell interviews Rick Fantham, president and CEO of Hajoca Corp. Tune in to learn how Hajoca has evolved since its beginnings in 1858 and what challenges it has overcome along the way.…
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PHCPPros: Behind the Wall
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Meet Sean McCormack, Owner of BMC Plumbing and Heating Inc.
32:16
32:16
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32:16
Host Ellen Rohr interviews Sean McCormack, PHC News columnist and owner of BMC Plumbing and Heating Inc. They discuss what it's like to take over a family business, how Sean balances work and family, and why he decided to start writing about his life as a plumber.By PHCPPros
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PHCPPros: Off the Cuff
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75th TW Anniversary: Scott Robertson, President of Robertson Heating Supply Co.
21:32
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21:32
In celebration of the 75th anniversary of The Wholesaler magazine, Editor Ruth Mitchell is hosting Off the Cuff conversations with PHCP distributor CEOs and leaders! Their discussions focus on overcoming challenges, company missions and how they have evolved, and how roadblocks help build solid foundations. First up is Scott Robertson, president of…
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PHCPPros: Off the Cuff
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Troy Locke, Manager, Technical Training & Technical Support at Viega LLC
28:46
28:46
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28:46
PHC News Editor Steve Smith interviews Troy Locke, manager, technical training and technical support at Viega LLC. The pair discuss the company's new TechTalk Live training series and other ways it has adapted to the challenges brought on by COVID-19.By PHCPPros
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PHCPPros: Behind the Wall
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Meet Dennis Hamon, Co-Owner of Zoom Drain Seattle and Gene Johnson Plumbing and Heating
32:45
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32:45
Ellen interviews Dennis Hamon, co-owner of Zoom Drain Seattle and Gene Johnson Plumbing and Heating. Tune in to learn about Dennis' unique career path (he's perhaps the world's only plumbing mortician) as well as how he's helping young people get the most out of their apprenticeships.By PHCPPros
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PHCPPros: Behind the Wall
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Meet Dan Foley, President and Owner of Foley Mechanical
30:08
30:08
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30:08
Ellen Rohr interviews Dan Foley, the president and owner of Foley Mechanical. Listen to find out how this industry icon got his start and what lessons he's learned throughout his 30-year career.By PHCPPros
PHC News Editor Steve Smith interviews Adam Bartman, co-founder of reed, a water management platform for commercial buildings. The pair discuss the company's beginnings, the problems it's solving and how the reed system works.By PHCPPros
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PHCPPros: Behind the Wall
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Meet Laura Kelly, Head of Sales and Marketing at RevuKangaroo
33:18
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Laura Kelly is the head of sales and marketing at RevuKangaroo and partner at Clover Marketing and Consulting, a full service marketing firm that specializes in the home services industry. At only 24 years old, Laura has consulted one-on-one with billion-dollar businesses and CEOs, toured the country with a venture capitalist investment group, and …
PHC News Editor Steve Smith interviews Hans Kuster, president of AquaMotion. The pair discuss how Kuster handled being stuck in another country when COVID-19 struck, as well as AquaMotion's response to the pandemic and the new products the company has in store for 2020.By PHCPPros
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PHCPPros: Off the Cuff
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Bill Gray, President of Uponor North America
18:53
18:53
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18:53
PHC News Editor Steve Smith interviews Uponor President Bill Gray. The pair discuss the company's proactive response to COVID-19, manufacturing output and predictions for how the pandemic will affect both the residential and non-residential markets.By PHCPPros
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PHCPPros: Off the Cuff
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Sri Deivasigaman, Founder and CEO of Intelihot Green Technologies Inc.
18:32
18:32
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18:32
PHC News Editor Steve Smith interviews Sri Deivasigaman, founder and CEO of Intelihot Green Technologies Inc. Their discussion spans from the company's offerings, such as its Water Heater Health Diagnostics Service, to how it is tackling the challenges brought on by COVID-19.By PHCPPros
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Kevin Mayer, Executive Vice President of McGuire Manufacturing
18:15
18:15
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18:15
The Wholesaler Editor Ruth Mitchell is joined by Kevin Mayer, executive vice president of McGuire Manufacturing Co. The duo discuss the supply chain, customer service and how being nimble and adaptive will benefit all post-pandemic.By PHCPPros
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PHCPPros: Off the Cuff
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Wes Lobo, VP of Marketing and Product Development at Watts Water Technologies (AERCO and PVI)
18:20
18:20
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Ruth Mitchell, editor of The Wholesaler, connects with Wes Lobo, vice president of marketing and product development at Watts Water Technologies. The duo discuss the AERCO and PVI brands, the importance of staying connected, and how the company's employees are essential to the success of the business.…
