PMI’s podcast, Uncommon Sense – Tools to Improve your Work Forever, gives you the opportunity to listen to our expert Consultants talk about a wide variety of tools so that you can refresh your memory and gather inspiration for which tools might help you solve your latest improvement challenge or problem. Each podcast is a rapid 10 – 15 minute download of what the tool is, when you would use it, and tips for effective application to enable you to decide quickly whether this tool is the one y ...
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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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How Effective Leaders Support a Learning Organisation
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Effective leaders recognise that their organisation's ability to improve is fundamentally based upon its ability to learn. In this thought-provoking episode of Uncommon Sense, we delve into the transformative role leaders play in empowering teams to apply knowledge consciously, as PMI Director Consultant Warren Knight explains the changes you’ll ne…
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How did Hill Helicopters Revolutionise the Aviation Industry? With Jason Hill at Hill Helicopters
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Did you know that 20% of startups fail in their first year, and less than 50% make it to their fifth year? To help you beat the odds, Jason Hill, Chairman and Chief Engineer of Hill Helicopters, joins us in the Leading for Business Excellence studio to share his experience and views on the key ingredients for leading a startup venture. From a child…
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Minisode #38: How The Environment Shapes Communication
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Claire Miles, former CEO at Yell, as she reflects on the need for Leaders to communicate more regularly, honestly, and openly with employees. Listen to the full episode here: https://pmi.co.uk/k…
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Process Operators: Driving Continuous Improvement
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Process Operators are not just cogs in the machine. They’re the heartbeat of an organisation; executing core processes and directly influencing the value delivered to customers. Their work is vital, and as such, it demands a focus on standardisation, maintenance, and Continuous Improvement. Join PMI Senior Consultant Damion Albinson as he discusses…
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Minisode #37: Leadership Philosophy - Confronting Fear
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jade Wilcox, MD of Wilcox Limousines, as she unpacks her relationship with fear, the power of self-talk and addressing imposter syndrome. Listen to the full episode here: https://pmi.co.uk/knowl…
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Minisode #36: The Power of Routine Debriefing
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Matt Lindley, a commercial airline and former RAF-trained fighter pilot, as he talks about the motivational power of team debrief sessions. Listen to the full episode here: https://pmi.co.uk/kno…
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Variation represents chaos and unpredictability. So in our business systems, which require consistency and repeatability to enable improvement, the concept of variation and its impact on performance is crucial for our Leaders to grasp. Packed with eye-opening analogies, Director Consultant Warren Knight explains the complexities of variation, the s…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark, as we explore the positive impact coaching can have on your Leadership skills and personal development. Listen to the f…
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The Leadership Blueprint for a Continuous Improvement Culture with Tony Tielen at Smiths Group PLC
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Do you want a Leadership blueprint to help reshape your organisation's Continuous Improvement culture? Are you seeking to establish a robust Continuous Improvement methodology? Are you looking to foster a dynamic way of working? We talk to an engineering powerhouse with a global presence in 50 countries, a workforce of over 15,000, AND an award-win…
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Managing processes is as vital as managing people for keeping the gears of performance well-oiled and aligned with organisational goals. Join PMI Senior Consultant Damion Albinson as he peels back the layers of effective process management and explores the iterative cycle of Standardise, Maintain, and Improve, and how mastering this triad can eleva…
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Minisode #34: Experience That Shapes Successful Leadership
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Mark Beazley, Chief Executive of The Kennel Club, as he reflects on his 12 years in the army and how it shaped his understanding of stakeholders, consensus, and direction. Listen to the …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Bob Pragada, CEO at Jacobs Engineering Group, as he reflects on how competence is a foundational attribute for strong management, but Leadership goes beyond that with a higher level of c…
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Systems Thinking From a Leadership Perspective
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Imagine your organisation as an orchestra, where each section must play in harmony to create a beautiful symphony. This is the crux of Systems Thinking in leadership. Packed with thought-provoking examples and practical tips, this unmissable episode with PMI Director Consultant Warren Knight highlights the transformative potential of a Systems Thin…
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Minisode #32: From Delight to Expectation – The Availability of Data
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Sheldon, former Head of CI at St John Ambulance, as he explores the role of data in managing and assessing the effectiveness of vaccination efforts during the pandemic. Listen to t…
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An Award-Winning Journey of Improvement with Paul Hayward at CooperVision
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This isn't just a conversation; it's a masterclass in building a culture of Continuous Improvement. Join us as we delve into the remarkable transformation at leading contact lens manufacturer CooperVision, and how Senior CI Engineer Paul Hayward led his team to success at the BQF UK Excellence Awards as they took home the prestigious Excellence in …
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Successful process management requires a shift in mindset where everyone is empowered to think of their organisation as a collection of interconnected processes rather than isolated departments or functions. By embracing this process thinking approach and clearly defining process management roles, you can achieve greater efficiency, better customer…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. In thi…
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Minisode #30: The True Cost of Mental Health in the Corporate World
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he explains that mental health awareness in the workplace matters, not only because it’s the right thing to do, but …
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We’re seeing a growing recognition of the power of reflection in today’s fast-paced world, where the delivery of improved performance through every project is more crucial than ever. Join PMI Director Consultant Sean Buckland for a timely reminder of the power of Retrospectives in helping Lean Six Sigma improvement teams overcome project challenges…
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Minisode #29: Mentorship Stories That Shaped My Leadership with Suraj Patel
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Director of Lending Portfolio and Strategy Insight at Capital One, as he reflects on the influence of leaders around him. Listen to the full episode here: https://pmi.co.uk/…
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A Leadership Journey Fuelled by Curiosity with Ali Bolton of the Wye Valley NHS Trust
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It doesn't take a minute with the dynamic Ali Bolton to understand why people are motivated by her as a leader. Combining enthusiasm with a method in a way that is highly compelling, Ali shares a refreshing perspective on improvement within healthcare. It's all about small-scale testing, learning from what doesn't work, and using those lessons to i…
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Whatever kind of change project you're working on, a good relationship with your sponsor is essential, but it isn’t necessarily easy. PMI Director Consultant Sean Buckland is an expert on the practical aspects of working with project sponsors, so join us for an episode packed with insider tips on how to enable your sponsor to confidently address ch…
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Minisode #28: Communicating Impact in Business Transformation with Katie Evans
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Katie Evans, Chief Marketing Officer at Burger King UK, as she shares her strategy for communicating to both employees and customers, emphasising the importance of transparency and under…
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Minisode #27: Predicting Innovation & The 4-Hour working Day with Dr Nicola Millard
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about the concept of a four-hour workday for knowledge workers and how it could be achieved. Listen …
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Managing Variation in Customer Demand With Heijunka
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Is your demand unpredictable and difficult to forecast? You can reduce this challenge and improve your business efficiency by implementing a level scheduling system. Mastered by automotive giant Toyota, Heijunka is a Japanese term for ‘level’ or ‘flat’. It’s about having complete visibility of the system and synchronizing the supply chain for a smo…
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Minisode #26: Flattening the Hierarchy with Daniel Crump
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Daniel Crump, Proprietor of The Greyhound Pub & Dining, as he reflects on the power of regular staff meetings and how he cultivates team engagement. Listen to the full episode here: http…
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Minisode #25: A Customer-Focused Mindset with Claire Miles
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Claire Miles, former CEO of Yell, as she reminds us that prioritising the customer outcome and end-to-end experience is key. So, let’s adopt a customer-focused mindset, remove unnecessar…
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Are you a Lean advocate, do you sit in the Six Sigma camp, or are you wondering what Lean Six Sigma is all about? Join us for a whistlestop tour back to the origins of Lean and Six Sigma, as PMI Senior Consultant Damion Albinson shares how these two complementary techniques have been brought together to create a powerful customer-centric approach w…
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Minisode #24: Why Authenticity Is the Best Leadership Strategy With Mark Beazley
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Mark Beazley, Chief Executive of The Kennel Club as he delves into the need for leaders to be approachable and open to feedback, creating a culture where team members feel comfortable c…
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Minisode #23: Leadership Insights from Military Experience with Matt Lindley
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Matt Lindley, a commercial airline and former RAF-trained fighter pilot who also flew the royal family for ten years. Tune in as Matt talks about not making rushed decisions and the powe…
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Are you in engineering or manufacturing? Do you want to minimise downtime between changeovers? Then this Lean tool is for you! In this episode, Director Consultant Barry Byrne draws on his practical experience to discuss the SMED strategy for reducing changeover delays. He talks about gathering operator feedback, channelling it to create innovative…
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Minisode #22: How a Fresh Perspective can Transform Work with Estelle Clark
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as Estelle Clark explains how it’s often the fresh perspective that spots the metaphorical ‘ugly wallpaper’. Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-for-business-excellence-podcas…
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Minisode #21: From Values to Action - A Commitment to Sustainability with Bob Pragada
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Bob Pragada talks about the new Office of Global Climate Response and ESG at Jacobs Engineering Group. This alignment with their core values and work across sectors like infrastructure, manufacturing, a…
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Overall Equipment Effectiveness (OEE) to Measure Performance
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13:05
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Do you want to know how effectively your system delivers value to its customers? What are your measures for availability, productivity, and quality telling you? Join us as PMI Director Consultant Barry Byrne talks about OEE, and highlights the significance of having a robust data collection process, which allows for a better understanding of the “s…
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Minisode #20: Adapting to Unconventional Customers with David Sheldon
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Sheldon, retired Head of Continuous Improvement at St John Ambulance and former Continuous Improvement Manager at the Environment Agency, as he shares an unusual perspective on cus…
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Minisode #19 Purposeful Leadership Through Driving For Sustainability with Emma Howard Boyd CBE
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity. In discuss…
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Dr Deming - A Relevant Philosophy for Today? With Jan Gillett
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In this special episode of Uncommon Sense, we’re joined by former PMI Deputy Chairman Jan Gillett as we commemorate 30 years since the passing of the father of quality management, Dr. W. Edwards Deming. Jan vividly recalls the profound impact Dr. Deming had on him from their very first meeting at a conference in 1987. He shares how this encounter w…
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Minisode #18 The Formula for Recruitment Success with Jon Darbyshire
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we are joined by Jon Darbyshire, Co-Founder & CEO of SmartSuite, as he shares the formula for attracting talented individuals without needing a large budget. Listen to the full episode here: https://pmi…
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Minisode #17 The Process of Networking with Tim Schmeisser
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark. When it comes to small talk, Tim has learned that sometimes you must push yourself out of your comfort zone and now see…
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The 5Rs will help you work more efficiently and effectively, offering a structured way to analyse and improve processes. So, as you carry out your work today, think about this one simple question: is this process step delivering value to our end customer? If the answer is no - however important or necessary it might be - it is still some form of wa…
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Minisode #16: Mastering the Art and Science of Sales with David Callaghan
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by David Callaghan, former Senior Vice President of Oracle EMEA, President of the British Quality Foundation until 2019, and B2B business leader in Executive and Non-Executive roles. Gain v…
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Minisode #15: The Power of Reaching Out with Jon Manning
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks about strategies that can help significantly increase employee wellbeing. Listen to the full episode here: …
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Kanban - Triggering Optimal Levels of Inventory
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Kanban is all around us, although sometimes we don’t notice it. Its purpose is to provide a signal, in a Pull system, underpinning a just-in-time approach to work and avoiding overproduction and waste. It helps to ensure you have only what you want, only when you need it. Join PMI Director Consultant Barry Byrne as he talks about Kanban as a crucia…
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Minisode #14: Transitioning from Project to Process Management with Tom Greenwood
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tom Greenwood, Group CEO at Helios Towers, as he talks about how they've built a culture of continuous improvement and the important steps to making successful changes permanent. Listen …
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Minisode #13: Operating with Confidence with Jade Wilcox
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Jade Wilcox, MD of Wilcox Limousines. Tune in as Jade shares her experience of running the company after their improvement programme and the impact on the team’s confidence from having a…
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Join us as we dive into the fascinating world of Total Productive Maintenance (not to be confused with Total Preventative Maintenance), and its game-changing impact on business operations. Whether you’re in the manufacturing or service industry, every cog in the machine plays a vital role in optimising value stream flow and achieving TPM excellence…
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Set the Direction and Do Brilliant Things With Karen Leftley, BQF President
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With an infectious enthusiasm for business excellence, Karen Leftley brings a wealth of knowledge and experience to the role of President of the British Quality Foundation. Under her leadership, every aspect of the much-valued membership organisation has been revamped, including a complete reimagining of the annual BQF UK Excellence Awards, with th…
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Minisode #12: Excellence in Strategy Delivery with Suraj Patel
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Director of Operational Strategy at Capital One, as he highlights the importance of knowing what ‘good’ looks like and breaking down the overall mission into smaller, more m…
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The Utilisation Measure – Aligning to Flow and Lean Principles
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A gauge of work completed compared to available capacity, the Utilisation Measure is a commonly used Key Performance Indicator. But in this thought-provoking Uncommon Sense episode, PMI Senior Consultant Damion Albinson sheds light on how this measure, while popular, can sometimes hinder the achievement of flow in Lean businesses. Sharing a compell…
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Minisode #11: The Burger King Approach to a Strong Supply Chain with Katie Evans
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Katie Evans, Chief Marketing Officer at Burger King UK, as she shares how strong supply chain relationships enable her team to remain agile. Listen to the full episode here: https://pmi.…
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