PMI’s podcast, Uncommon Sense – Tools to Improve your Work Forever, gives you the opportunity to listen to our expert Consultants talk about a wide variety of tools so that you can refresh your memory and gather inspiration for which tools might help you solve your latest improvement challenge or problem. Each podcast is a rapid 10 – 15 minute download of what the tool is, when you would use it, and tips for effective application to enable you to decide quickly whether this tool is the one y ...
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PMI’s podcast, Leading for Business Excellence, brings you inspiring stories from leaders who share their experiences gained around the globe and across a multitude of sectors. Hear how Business Excellence is a key part of being a great leader, and how it has enabled our guests to achieve outstanding results. Find out more about Business Excellence and how to transform your organisation at pmi.co.uk
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as Ali Bolton of the Wye Valley NHS Trust underscores the value of small-scale testing and introduces the empowering concept of "fabulous failure" as a pivotal learning opportunity. Listen to the full episode her…
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“Does Lean apply to me? It’s fine for manufacturing, but I work in the service industry.” Join Niall Coney, Consultant at PMI, as he challenges widespread misconceptions about Lean practices, exploring the origins and core principles, and highlighting their broader applicability. By emphasising the critical importance of understanding the "why" beh…
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From Compliance to Competitive Edge: Integrating ESG and Business Improvement with Jamie Bowen at Chevron Group
32:24
32:24
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Are you guilty of viewing sustainability as just a compliance exercise? Have you considered what integrating ESG (Environmental, Social, and Governance) initiatives with your business improvement practices will do for the future of your improvement activity? It’s the game-changer that will transform your business and create lasting value, as Jamie …
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Minisode #52: Empowering Teams to Create a Problem Solving Environment
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as BQF President Karen Leftley discusses the importance of empowering team members to tackle issues within their sphere of influence, and how this frees senior managers to concentrate on strategic imperatives. Li…
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The way you present your project achievements could be the difference between driving impactful change and losing your audience entirely. Delve into the critical art of effectively communicating results with PMI Director Consultant Dennis Crommentuijn-Marsh. Drawing from his extensive experience and lessons learned, he offers practical advice on st…
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Minisode #51: Identifying Operational Excellence
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. Join us as Marvin Cooke, Executive Vice President of Manufacturing at Toyota Motor Europe, shares what excellence looks like in his operations, emphasising the importance of visiting the workplace and engaging directly w…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Tanya Aitken, the CMI's Chief Product and Marketing Officer, as she emphasises the importance of empathy in leadership and how treating employees with respect can enhance loyalty, productivity, …
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Use X Matrix to Determine the Vital Priorities
15:12
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How do you deploy a strategy effectively and ensure it makes the impact that will elevate your organisation? In the final episode of our strategy-focused mini-series, PMI Partner Consultant Des Kelly shares how you can transform your organisation's strategy into a clear, actionable roadmap that everyone can follow using the X matrix. This powerful …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Vince Desmond, CEO of the Chartered Quality Institute, shares his views that the quality profession is not yet ready for the challenges of AI. So, where do we go from here to seize the opportunities? Li…
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How will you know that your reinvigorated strategy is an improvement? Join PMI Partner Consultant Des Kelly in the next episode of our strategy-focused mini-series as he delves into the art of defining clear, actionable objectives. Discover how to harness the power of the 3 Question Model from Nolan and Provost to sharpen your strategy, as Des guid…
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Organise and Sequence Improvement Ideas Using AD and ID
12:45
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Developing a successful strategy requires the transformation of abstract ideas into actionable plans, and this is where the Affinity Diagram and the Interrelationship Diagraph are invaluable. Join us for the sixth episode of our strategy-focused mini-series as we move on to top tools for establishing the end goals and objectives. PMI Partner Consul…
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Use Force-Field to Understand the Perspectives, Actions and Consequences of Change
9:12
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Are you aware of the invisible forces shaping the success or failure of your organisation's strategic goals? PMI Partner Consultant Des Kelly delves into the transformative power of the Force Field Analysis tool as our strategy-focused mini-series continues. The conversation illuminates how this tool can uncover the driving and hindering forces tha…
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Evaluate your strategic position with SWOT
10:56
10:56
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The business landscape can make or break your strategy. So you need to understand the strengths, weaknesses, opportunities, and threats facing your organisation in order to make informed decisions, identify potential risks, and leverage your competitive advantages. In the fourth episode of our strategy-focused mini-series, PMI Partner Consultant De…
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Understanding Variation in Our People, Not Just Our Processes with Rosie Brighty at Divergent Consulting
41:59
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Recognising and valuing neurodiversity isn't just about embracing differences—it's about unlocking the full potential of your workforce. Join us for our latest Leading For Business Excellence episode, where Rosie Brighty, founder of Divergent Consulting, shares her career journey with dyslexia, dyspraxia, and ADHD. Listen in as we uncover how inclu…
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Understand External Influences using PESTEL
11:57
11:57
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Understanding the macro environment is crucial for effective strategic decision-making, and PESTEL is a tool for helping you do this. Join us for the next episode in our strategy-focused mini-series as PMI Partner Consultant Des Kelly discusses this comprehensive framework for analysing changes to the status quo, underscoring the necessity of using…
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Competitive Analysis Through Porter's 5 Forces
12:54
12:54
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Are you proactive in identifying the forces that influence your business environment? By understanding and leveraging these forces, your organisation can navigate competitive landscapes more effectively and make informed strategic decisions that drive success. Join PMI Partner Consultant Des Kelly as our strategy-focused mini-series continues with …
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Strategy and the Responsibilities of the Leadership Team
11:21
11:21
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How do you ensure your business strategy is well-crafted and adaptable to the ever-evolving business landscape? In the first of a strategy-focused mini-series that will explore specific strategic tools and techniques, Des Kelly, PMI Partner Consultant, breaks down the three pivotal phases of strategy that every Leadership team needs to master: stra…
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Minisode #48: Ethics and wisdom - The qualities of a good leader
3:07
3:07
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Professor Sally Mackey of The Royal Central School of Speech and Drama discusses the need for transparency and ethical behaviour when it comes to leading a team in order to foster trust and effective co…
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Minisode #47: Management and Leadership - The number one driver of productivity
2:58
2:58
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Tanya Aitken, Chief Product and Marketing Officer at the Chartered Management Institute, shares her insights on how effective management and leadership programs within organisations lead to better resul…
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Adapting VoC to Establish Voice of the Business
12:16
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Have you ever questioned if your work is truly aligned with your customer's needs? Drawing on a coaching experience where a project team faced this very challenge, PMI Director Consultant Sean Buckland underscores the importance of defining value from the customer's perspective and differentiating it from the business's voice. Tune in for insights …
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Minisode #46: Trusting Your Gut - The Key to Making Informed Decisions
2:25
2:25
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Vince Desmond, CEO of the Chartered Quality Institute, as he shares what advice he would give to those starting out in the quality profession. He highlights the importance of trusting your intui…
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Driving Sustainable Improvement in a Global Organisation with Laura McLaren at Tesco
42:04
42:04
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42:04
How can you turn everyday challenges into opportunities for team growth and innovation? In this episode of Leading for Business Excellence, Laura McLaren, the Global Head of Process Experience at Tesco, provides the answer and shares practical strategies for mastering Change Management and Continuous Improvement in large organisations. Hear why a h…
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Psychology Essentials That Leaders Need to Know
15:18
15:18
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Unlock the power of intrinsic motivation to engage your team in change. Join PMI Director Consultant and experienced Executive Coach Warren Knight as he shares valuable insights into the psychology of change. You’ll discover practical tips for empowering your team to not only accept but wholeheartedly embrace change to achieve organisational goals.…
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Minisode #45: Industry Insights - Efficiency vs. Customer Outcomes
3:12
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Suraj Patel, Head of Operational Strategy at Capital One. He discusses cultural differences between sectors, emphasizing the focus on efficiency and bottom line in the utilities industry…
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Minisode #44: How Brands Transform from a Crisis
5:33
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, Katie Evans, Chief Marketing Officer at Burger King UK, shares examples of brands that have successfully adapted to changing consumer behaviours and expectations. Listen to the full episode here: https:…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by Emma Howard Boyd CBE, a leading voice on how we must develop systems to address climate issues and the intrinsically linked cost of living crisis, women leaders and diversity. From the p…
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Navigate the complexities of Control Charts with ease, as we clear up some common misconceptions. Drawing from years of experience reviewing, coaching, assessing, and approving projects, PMI Director Consultant Dennis Crommentuijn-Marsh reveals the most frequent mistakes he encounters so that you can recognise and avoid them in your own work. Wheth…
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Operational Excellence Insights to Fuel Success with Marvin Cooke of Toyota Motor Europe
52:04
52:04
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Visualise a vehicle rolling off the production line every 58 seconds. Each one driven by an organisation at the peak of operational excellence. Are you ready to join these world-renowned leaders in process mastery? In the latest episode of PMI's Leading for Business Excellence podcast, we’re in conversation with the Executive Vice President of Manu…
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Is your data telling the right story? The shift from simple data tables to Control Charts is more than a mere change in data representation; it's a transformative step towards data-driven decision-making. This progression, PMI Director Consultant Dennis Crommentuijn-Marsh explains, stems from a growing awareness of variation and its impact on our p…
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Minisode #42 Banana Behaviours to Support Wellbeing
2:26
2:26
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jon Manning, Founder & CEO of Arthur Ellis: Mental Health Support, as he talks through the “banana behaviours” that you can incorporate into your life today to improve your own mental health. Li…
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Minisode #41: The Key to Solving Tough Business Problems
4:06
4:06
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we dive into the power of data analysis in problem-solving as Linda Linteau, Head of Global Continuous Improvement for SGRE Service, shares her experience of the book 'Understanding Variation' by Donald…
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Control Charts: Walter Shewhart's Gift to Quality
15:38
15:38
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Beyond its value as a statistical tool, the Control Chart is a symbol of excellence in operational efficiency and quality management that has shaped the world of Continuous Improvement. As we celebrate 100 years of Control Charts, PMI Director Consultant Dennis Crommentuijn-Marsh explores the history of Shewhart’s enduring legacy and gift to qualit…
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Minisode #40 Leadership in the Hybrid Workplace
4:31
4:31
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Dr Nicola Millard, Principal Innovation Partner at BT Digital Solutions, as she talks about how we can engage with the next generation in the digital workplace. Listen to the full episod…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we're joined by David Sheldon, Head of Continuous Improvement at St John Ambulance, as he reflects on his positive customer service encounters with the NHS Blood Donation service. Listen to the full epi…
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How Effective Leaders Support a Learning Organisation
13:24
13:24
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Effective leaders recognise that their organisation's ability to improve is fundamentally based upon its ability to learn. In this thought-provoking episode of Uncommon Sense, we delve into the transformative role leaders play in empowering teams to apply knowledge consciously, as PMI Director Consultant Warren Knight explains the changes you’ll ne…
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How did Hill Helicopters Revolutionise the Aviation Industry? With Jason Hill at Hill Helicopters
39:23
39:23
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Did you know that 20% of startups fail in their first year, and less than 50% make it to their fifth year? To help you beat the odds, Jason Hill, Chairman and Chief Engineer of Hill Helicopters, joins us in the Leading for Business Excellence studio to share his experience and views on the key ingredients for leading a startup venture. From a child…
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Minisode #38: How The Environment Shapes Communication
4:28
4:28
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Claire Miles, former CEO at Yell, as she reflects on the need for Leaders to communicate more regularly, honestly, and openly with employees. Listen to the full episode here: https://pmi.co.uk/k…
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Process Operators: Driving Continuous Improvement
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Process Operators are not just cogs in the machine. They’re the heartbeat of an organisation; executing core processes and directly influencing the value delivered to customers. Their work is vital, and as such, it demands a focus on standardisation, maintenance, and Continuous Improvement. Join PMI Senior Consultant Damion Albinson as he discusses…
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Minisode #37: Leadership Philosophy - Confronting Fear
4:44
4:44
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Jade Wilcox, MD of Wilcox Limousines, as she unpacks her relationship with fear, the power of self-talk and addressing imposter syndrome. Listen to the full episode here: https://pmi.co.uk/knowl…
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Minisode #36: The Power of Routine Debriefing
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2:54
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we join Matt Lindley, a commercial airline and former RAF-trained fighter pilot, as he talks about the motivational power of team debrief sessions. Listen to the full episode here: https://pmi.co.uk/kno…
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Variation represents chaos and unpredictability. So in our business systems, which require consistency and repeatability to enable improvement, the concept of variation and its impact on performance is crucial for our Leaders to grasp. Packed with eye-opening analogies, Director Consultant Warren Knight explains the complexities of variation, the s…
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Tim Schmeisser, VP of Commercial Transformation at Kimberly-Clark, as we explore the positive impact coaching can have on your Leadership skills and personal development. Listen to the f…
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The Leadership Blueprint for a Continuous Improvement Culture with Tony Tielen at Smiths Group PLC
36:47
36:47
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Do you want a Leadership blueprint to help reshape your organisation's Continuous Improvement culture? Are you seeking to establish a robust Continuous Improvement methodology? Are you looking to foster a dynamic way of working? We talk to an engineering powerhouse with a global presence in 50 countries, a workforce of over 15,000, AND an award-win…
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Managing processes is as vital as managing people for keeping the gears of performance well-oiled and aligned with organisational goals. Join PMI Senior Consultant Damion Albinson as he peels back the layers of effective process management and explores the iterative cycle of Standardise, Maintain, and Improve, and how mastering this triad can eleva…
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Minisode #34: Experience That Shapes Successful Leadership
5:27
5:27
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Mark Beazley, Chief Executive of The Kennel Club, as he reflects on his 12 years in the army and how it shaped his understanding of stakeholders, consensus, and direction. Listen to the …
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by Bob Pragada, CEO at Jacobs Engineering Group, as he reflects on how competence is a foundational attribute for strong management, but Leadership goes beyond that with a higher level of c…
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Systems Thinking From a Leadership Perspective
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14:32
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Imagine your organisation as an orchestra, where each section must play in harmony to create a beautiful symphony. This is the crux of Systems Thinking in leadership. Packed with thought-provoking examples and practical tips, this unmissable episode with PMI Director Consultant Warren Knight highlights the transformative potential of a Systems Thin…
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Minisode #32: From Delight to Expectation – The Availability of Data
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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series. In this minisode, we’re joined by David Sheldon, former Head of CI at St John Ambulance, as he explores the role of data in managing and assessing the effectiveness of vaccination efforts during the pandemic. Listen to t…
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An Award-Winning Journey of Improvement with Paul Hayward at CooperVision
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This isn't just a conversation; it's a masterclass in building a culture of Continuous Improvement. Join us as we delve into the remarkable transformation at leading contact lens manufacturer CooperVision, and how Senior CI Engineer Paul Hayward led his team to success at the BQF UK Excellence Awards as they took home the prestigious Excellence in …
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Successful process management requires a shift in mindset where everyone is empowered to think of their organisation as a collection of interconnected processes rather than isolated departments or functions. By embracing this process thinking approach and clearly defining process management roles, you can achieve greater efficiency, better customer…
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