Best RocketMSP Podcasts (2024)

1
How and Why to Talk About Your Client's Business 44:21

8d ago44:21

44:21

Join us on MSP Tutor as Ian McDonald from getKambium discusses "How & Why to Talk About Your Client's Business." Learn vital communication strategies that Managed Service Providers (MSPs) can use to improve client relationships and drive business growth. Discover expert advice on effective client conversations and strengthen your MSP business. Tune…

1
Contract Management and Its Effect on EBIT Multiplier 52:50

22d ago52:50

52:50

Join Steve Taylor on MSP Tutor as he interviews Greg Sharp from ZenContract, a contract management solution built for MSPs. Discover how proper contract management can significantly impact your EBIT multiplier and overall business valuation. Learn vendor-agnostic strategies to streamline your contract lifecycle, from creation and negotiation to sto…

1
From $700K to $50MM: MSP Growth Secrets with Dean Trempelas 1:01:15

1M ago1:01:15

1:01:15

Scaling Your MSP: From 700K to 50M with Dean Trempelas from Helpt and Crab Consulting In this episode of MSP Tutor, host Steve Taylor chats with Dean about his bold claim of helping scale an MSP from $700,000 to $50,000,000 in annual revenue. Dean shares his insights on the importance of preparation and capitalizing on opportunities, the value of p…

1
How to Talk About Cybersecurity to Clients & Prospects with Mark Lamb from HighGround.io 46:34

1M ago46:34

46:34

Mastering Client Conversations: Selling Cybersecurity with Mark Lamb In this episode of MSP Tutor, host Steve Taylor is joined by Mark Lamb, CEO of High Ground and M3 Networks, to discuss the strategies behind selling cybersecurity services to clients. The conversation covers topics such as building trust, the importance of an educational consultat…

1
How to Perform Strategic Lead Generation with Tim Fitzpatrick 1:00:14

2M ago1:00:14

1:00:14

In the third episode of MSP Tutor, host Steve Taylor welcomes guest Tim Fitzpatrick, who specializes in marketing strategy, planning, and leadership for IT marketing. Tim stresses the importance of strategy before delving into marketing tactics, emphasizing the creation of a unique point of view to attract ideal clients. Key Takeaways Crafting a un…

1
MSP Website Strategy for Lead Generation with Nate Freedman 1:00:53

2M ago1:00:53

1:00:53

In this episode of RocketMSP, host Steve Taylor is joined by Nate Freedman, digital marketing expert and founder of TechProMarketing and MSPsites.com. Together they delve into the effective website strategy for managed service providers (MSPs), emphasizing lead generation, user experience, and simplification. Key Takeaways Emphasizing the simplicit…

1
How to Run a Tabletop Exercise for Incident Response with Matt Lee 1:01:20

2M ago1:01:20

1:01:20

In this episode, host Steve Taylor and guest Matt Lee dive into the critical process of building and executing effective incident response plans in the MSP industry. They emphasize the importance of readiness and preparation, highlighting the value of conducting tabletop exercises to simulate and practice incident response scenarios. *Key Takeaways…

1
How To Sell Without FUD with Brian Gillette 5:59

4M ago5:59

5:59

In this video, Steve and Brian engage in a role play to discuss cybersecurity risk assessment and its implications for business decisions. In this video, we cover: - Best case scenarios for a cybersecurity risk assessment. - What to do if issues are found during the assessment. - Addressing cost differences in proposed solutions. - Gathering inform…

1
Customer Persona Score 12:13

4M ago12:13

12:13

In this episode of Beyond the Dashboard, we're joined by Gray Mabry, CEO of iVenture Solutions, to discuss their innovative approach to measuring customer satisfaction. Gray shares insights on their "Customer Persona Score," a metric that goes beyond traditional NPS and CSAT scores. Discover how iVenture Solutions: Analyzes communication data to as…

1
Email Marketing 17:38

5M ago17:38

17:38

Are you keeping pace with email marketing benchmarks in the MSP industry? In this episode, we dive into the key metrics and KPIs MSPs should track to optimize their email campaigns. We break down the email marketing funnel, including list size, open rates, click-through rates, and more. Learn the industry averages in each area and evaluate how your…

1
Website Conversion Rate 9:11

5M ago9:11

9:11

Testing and Refining Your Website for Maximum Conversions Are you looking to grow your managed IT services business? In this episode, we dive into proven strategies to boost conversions and sales from your website. We discuss: The importance of tracking and optimizing your website's conversion rate Best practices for A/B testing call-to-action butt…

1
Customer Reviews 11:45

5M ago11:45

11:45

Get More 5-Star Reviews and Boost Your Credibility As an MSP, positive online reviews are critical for establishing trust and credibility with potential clients. In this episode, we dive into the #1 most important marketing KPI - customer reviews. You'll learn: The 3 main platforms to focus your review efforts (Google, Facebook, LinkedIn) Creative …

1
Sales Conversion Rate 17:40

6M ago17:40

17:40

Maximizing MSP Sales: Improving Conversion Rates The hosts discuss the inherently slow sales cycle of most Managed Service Providers (MSPs), leading to low lead conversion rates. Paul Green highlights the importance of pre-qualifying prospective clients and improving the sales process. He stresses personalized and efficient sales meetings rather th…

1
Lead Time 10:16

6M ago10:16

10:16

Streamlining Business Operations Through Lead Time Metrics Wim explores the important metric of lead time - the total time from initiating a task to completion. He explains how lead time matters more than just time spent on work. By minimizing lead time, MSPs can operate more efficiently. Strategies include pricing consistency, automation, and cros…

1
Flow Efficiency 11:55

6M ago11:55

11:55

Improving Flow Efficiency for Better MSP Performance Wim explains the concept of flow efficiency, using an office migration example. He discusses how efficiency depends not on number of tickets, but on time spent usefully working on a project. MSPs should focus on work performed rather than individual workloads. Addressing one ticket at a time impr…

1
Lead to Appointment Conversion Rate 14:45

6M ago14:45

14:45

Deciphering the Lead to Appointment Conversion Rate in Sales In this informative conversation, the speakers delve into the concept of lead to appointment conversion rate, a measure of a sales team's effectiveness in turning leads into scheduled appointments. The speakers highlight that the conversion rate can depend on factors like geography, busin…

1
Customer Acquisition Cost (CAC) 10:06

7M ago10:06

10:06

Understanding and Maximizing Your Customer Acquisition Cost (CAC) for Business Growth In this episode, Vince Crisler discusses the importance of tracking the cost of customer acquisition (CAC) for businesses, particularly SaaS and MSPs (Managed Service Providers). They delve into calculating CAC, including factors such as marketing, onboarding, dem…

1
Work In Progress (WIP) 13:36

7M ago13:36

13:36

Understanding and Improving Work In Progress (WIP) Wim discusses the important metric of Work In Progress (WIP) and how it impacts managed services providers (MSPs). He explains how WIP refers to tasks currently being worked on across departments. By reducing WIP, MSPs can increase productivity and improve workflow. Strategies include cross-trainin…

1
MSP Marketing Made Easy with Joel Benge 1:01:28

7M ago1:01:28

1:01:28

MessageSpecs is a marketing and communications consultancy founded by Joel Benge that specializes in helping technical companies, like managed service providers (MSPs), nail their messaging and communications. Steve Taylor, host of the RocketMSP Podcast, interviews Joel Benge, Founder & CEO of MessageSpecs. Today's sponsor is Comet Backup. Use the …

1
Number of New Sales Appointments 13:45

7M ago13:45

13:45

Transforming Your MSP Business by Tracking New Sales Appointments Paul Green discusses the importance for Managed Service Providers (MSPs) to focus on procuring quality sales appointments. He asserts that many MSPs struggle in this area. To improve, Paul recommends a process that starts with identifying leads and converting them into prospects. Int…

1
Hey MSPs, You're Using Your Microphone Wrong. 7:23

7M ago7:23

7:23

If you're an MSP or channel vendor, there's a good chance you've got a microphone at your desk. We all get stuck doing Zoom and Teams meetings every day, but there's something YOU can do to make the experience better for everyone else. I've got some great tips on how to get broadcast-quality sound without having to spend a ton of money. Shure MV7 M…

1
Throughput 4:05

8M ago4:05

4:05

Boosting Performance through Throughput Wim discusses how throughput is a key metric for businesses to monitor. Similar to manufacturing, throughput measures output and capacity utilization. By tracking throughput, companies can identify bottlenecks reducing productivity. Wim explores strategies to optimize throughput such as training, automation a…

1
Number of New Leads 17:27

8M ago17:27

17:27

Understanding the Difference Between Leads and Prospects in MSP Marketing In this discussion, Paul Green clarifies the difference between 'leads' and 'prospects' in the context of Managed Service Providers (MSPs) marketing. A lead is anybody engaging with your marketing in some way, such as a LinkedIn connection or newsletter subscriber. In contras…

1
Overe: A Demo of Overe's Free and Premium SaaS Cybersecurity Management Tools 59:51

8M ago59:51

59:51

Overe offers a free Microsoft 365 security assessment tool for MSPs and their small business clients. In this interview, host Steve talks with Overe CEO Paul Barnes about how the platform helps MSPs easily evaluate and improve their customers’ #Microsoft365 #Office365 security posture. Paul explains how Overe integrates with Microsoft environments …

1
Profit and Loss (P&L) 20:23

8M ago20:23

20:23

Understanding Business Metrics: The Importance of Profit and Loss Management Dave Sobel highlights the importance of understanding profit and loss (P&L) as the key indicator of a business's wellbeing. P&L is the main metric to which all others relate. He outlines his approach to explaining P&L to vendors and supply partners, emphasizing revenues an…

1
SaaS Alerts: What's New in 2023? 56:15

8M ago56:15

56:15

SaaS Alerts helps MSPs secure and monitor SaaS applications for their SMB clients. Their platform centralizes security across apps like Office 365, Google Workspace, Salesforce, and more. In this episode, I interview SaaS Alerts CEO Jim Lippie to learn about the latest enhancements to their platform and research on the SaaS security landscape. We d…

1
Compliance Expert Reveals How to Significantly Grow Your MSP With New Services 1:05:26

9M ago1:05:26

1:05:26

Looking to expand your MSP offerings into a lucrative new area? Compliance services could be the perfect addition. In this exclusive interview, compliance guru Alex Spigel shares her proven framework for profitably delivering compliance assessments and solutions to clients. As COO of Choice Cyber Solutions, Alex has equipped over 500 MSPs to provid…

1
Fulfilling Cybersecurity for MSPs Without the Tool Overload (Field Effect) 54:17

9M ago54:17

54:17

Are you relying on legacy, siloed security tools that leave dangerous gaps? In this episode, Matt Holland of Field Effect shares how MSPs can implement truly unified cybersecurity without the tool overload. We discuss: Rising threats SMBs face compared to 5 years ago Why a holistic approach is critical Consolidating key capabilities into a unified …

1
Make More Money in 2024 with AvePoint 51:08

9M ago51:08

51:08

I sat down with Tom Lin, Chief Revenue Officer of AvePoint, to discuss their governance, risk, and compliance platform designed specifically for managed service providers. In this wide-ranging interview, Tom shares details about AvePoint's unique approach to GRC that allows MSPs to easily manage client Microsoft 365 and Google Workspace environment…

1
Special Edition: Kicking off the Year Right and Setting Your Team Up for Success 31:08

9M ago31:08

31:08

Steve interviewed Darren Strong from Scalable MSP about how to kick off the new year by setting up your team for success. They discussed how to plan, communicate, and execute a 12-month business strategy and growth plan across an entire organization. Key points from their discussion: Start planning your next year's strategy 2-3 months before it beg…

1
Yet Another Cybersecurity Platform - Bastion 1:09:28

9M ago1:09:28

1:09:28

If you're an MSP or IT professional, you know that cybersecurity is a top priority. But with so many different cybersecurity solutions on the market, it can be tough to know which one is right for your business. In this interview, I speak with Arnaud Drizard, co-founder of Bastion, an all-in-one cybersecurity platform for MSPs and IT professionals.…

1
Learn About Helpt, a US-based L1 Helpdesk for MSPs 55:27

10M ago55:27

55:27

I had the opportunity to chat with David Sohn, the Founder and CEO of Helpt. Helpt is a US-based Outsourced Helpdesk service for US MSPs. They offer two pricing models: per-minute and per-user. We talk about Helpt's strengths and weaknesses, dive into pricing, and more in this interview. Learn more about Helpt at https://gethelpt.com. Learn more ab…

1
FlexPoint: The MSP Billing Automation Solution That Will Save You Time and Money 1:01:36

10M ago1:01:36

1:01:36

FlexPoint is a billing automation platform that performs a bunch of key tasks for your MSP: Integrates with your PSA and accounting software to sync invoices and payment status between the two. Provides a client portal where clients can see invoice and payment history, update payment information, and pay invoices. Automates invoice payments based o…

1
Learn About Seceon's AI XDR and SIEM 59:54

10M ago59:54

59:54

In this episode of the RocketMSP Podcast, I interview Amy Luby, the VP of Ecosystems & Community at Seceon, a leading provider of AI-powered XDR and SIEM solutions for MSPs and MSSPs. Amy gives us a deep dive into the Seceon platform, explaining how it can help MSPs and MSSPs to: Detect and respond to threats more effectively Reduce the complexity …

1
Do More with Thread - the Chat Integration for MSPs 29:35

10M ago29:35

29:35

Join us for an exclusive live interview with Matt Linn, the co-founder and COO of Thread. Thread is a chat tool specifically designed for MSPs (Managed Service Providers) and their clients. What to Expect: • A comprehensive overview of Thread, highlighting its key features and benefits. • A live demonstration showcasing the functionality of the too…

1
Billing Reconciliation with Gradient MSP 50:15

11M ago50:15

50:15

Join us for an exciting live interview with Colin Knox, the CEO of Gradient MSP. We'll be discussing the challenges and solutions in the managed services sector, the role of Gradient MSP, and its impact on the industry. This interview will cover a range of topics including: • The mission and offerings of Gradient MSP • Key features and user experie…

1
NaviStack - The Revolutionary New Tool for MSPs 49:19

11M ago49:19

49:19

Visualize your tech stack like never before with NaviStack by Channel Program. I ask the tough questions about data privacy, features, and pricing in this episode.By RocketMSP

1
MSP Growth Hacks: Scale Through Acquisition with Orrin Klopper 47:26

11M ago47:26

47:26

In this insightful episode, we sit down with Orrin Klopper, CEO and Co-Founder of Netsurit, to delve into the world of mergers and acquisitions (M&A) and its transformative potential for business growth. With decades of experience and a track record of successful acquisitions, Orrin shares his unique perspective on scaling businesses through strate…

1
MSP Growth Hacks - Building & Retaining a Stellar Team with Connor Swalm 51:45

11M ago51:45

51:45

Introduction In today's episode, we're thrilled to bring you an in-depth discussion on building and retaining top-tier talent in the Managed Service Provider (MSP) industry. Our special guest is Connor Swalm, the co-founder of Phin Security, who shares his unique insights and strategies that have fueled the company's impressive growth. Detailed Sum…

1
A Demo of TopLeft Kanban Platform for Autotask & ConnectWise 52:33

11M ago52:33

52:33

Check out TopLeft, a Kanban board for your ticketing system.By RocketMSP

1
ChatStyle Demo 49:22

12M ago49:22

49:22

Check out the ChatStyle demo with Chris Dix. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/messageBy RocketMSP

1
ImmyBot Live Demo 1:23:01

12M ago1:23:01

1:23:01

Check out this live demo of ImmyBot. --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/messageBy RocketMSP

1
Guardz in Action: A Comprehensive Cybersecurity Demo 48:39

1y ago48:39

48:39

Welcome to our latest episode where we delve into the realm of cybersecurity with a live demo of Guardz, an all-in-one cybersecurity suite designed for Managed Service Providers (MSPs), IT professionals, and businesses. Although it doesn't replace your entire cybersecurity stack, Guardz adds crucial layers of protection and coverage that are vital …

1
Expert Insights: Navigating the Pre-Sales Process for MSPs with Jacob Martin, VP of Sales ScopeStack 53:29

1y ago53:29

53:29

In this episode, we sit down with Jacob Martin, VP of Sales at ScopeStack, to discuss navigating the pre-sales process for MSPs. Learn about identifying client pain points, creating accurate proposals, pricing strategies, and more.Jacob Martin bio: Jacob Martin is the VP of Sales at ScopeStack. He has a background in sales and marketing within the …

1
Discover the Future of Remote IT Monitoring with RF Code Sentry 42:32

1y ago42:32

42:32

Uncover the secrets of successful remote IT management in our latest podcast! We're diving deep into RF Code's state-of-the-art monitoring solution, Sentry. Join us to learn how this powerful tool is revolutionizing the industry.RF Code Sentry is a ground-breaking solution designed for real-time monitoring and management of IT assets. It's equipped…

1
MSP Cannabis Expert Harry Brelsford 44:22

1y ago44:22

44:22

I've got a ton of questions for Harry now that more states have passed legislation legalizing marijuana usage. There's a huge opportunity for MSPs if we can rub elbows with the right people. Let's find out who those people are! --- Send in a voice message: https://podcasters.spotify.com/pod/show/rocketmsp/message…

1
Transforming Risk Assessment: DarkLight AI's Cyio Cybersecurity Scanning Unveiled 52:23

1y ago52:23

52:23

"Our unique approach to risk assessment and vulnerability management helps overwhelmed defenders become empowered and not victims."In this episode of RocketMSP, host Steve Taylor is joined by Dan Wachtler, Founder of Cyio, to discuss the groundbreaking cybersecurity scanning capabilities of DarkLight AI. Tune in to learn how this cutting-edge platf…

1
A Demo of Zest PSA - MSP PSA Software Designed for Techs BY Techs 2:05:39

1+ y ago2:05:39

2:05:39

Steve interviews Bobby and Chadd from Zest MSP. Overall, the conversation is about the importance of sales and marketing for MSPs and how Zest MSP can help them reach their goals. Zest MSP is an MSP PSA software designed to run the business of managed IT. Slay the Dragon of Complexity. 🐉⚔️ https://zestmsp.com (0:00:01) Shoot the breeze while we wai…

1
An Interview with Ian Alexander from Syncro 31:39

1+ y ago31:39

31:39

Steve interviews Ian Alexander, Channel Chief for Syncro. The conversation focused on the work that was being done to modernize the user interface (UI) of the Syncro platform. The goal is to reduce the number of clicks that users need to do to accomplish their workflows. Check out Syncro using Steve's referral link and get $500 when you become a pa…

1
How Bifrost Cloud Provides 20 Nines of Durability for Customer Data 31:54

1+ y ago31:54

31:54

Steve interviews Josh from Bifrost Cloud. Bifrost Cloud is a distributed cloud object storage platform that is S3 compatible. Instead of having all of the data stored in one data center, it works by having customers send a gateway object which is broken up into 80 chunks, encrypted and distributed among 20,000 storage providers worldwide. As long a…

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