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Flow Efficiency
Manage episode 396870022 series 3531109
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Improving Flow Efficiency for Better MSP Performance
Wim explains the concept of flow efficiency, using an office migration example. He discusses how efficiency depends not on number of tickets, but on time spent usefully working on a project. MSPs should focus on work performed rather than individual workloads. Addressing one ticket at a time improves outcomes. Monitoring work in progress, response times and productivity matters more than technician utilization. The goal is faster, quality problem-solving to satisfy clients. Regularly tracking work progress helps, as does using a Kanban board. Wim warns against over-focusing on staff utilization as it can reduce work flow and efficiency.
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