Best Sandra Thompson Podcasts (2024)

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#197 GOOW TV - Are agents being asked to come back in to Contact Centres 45:51

4h ago45:51

45:51

In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications. We also chatted about ID & V and the trend on time taken to identify customers.

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EP03 - Blayne & Tilly 34:36

3h ago34:36

34:36

This week is the result of two chatterboxes getting carried away with talk of acting school, Hamlet and Konstantin Stanislavski (!). We didn't start discussing Tilly, Blayne's brilliant Cockerpoo until 12 minutes in! That's a third of the Pawdcast. Sorry about that. So tune in or fast forward to find out about the white ball of fluff who went from …

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#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement 38:30

2h ago38:30

38:30

In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we understand and use NPS. There's also a special announcement !

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#195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle 31:50

1d ago31:50

31:50

With a week to go until the deadline for nominations for the European Contact Centre & Customer Service Awards ( the ECCCSA's) I sit down to chat with the new Chair of the Judges - Moira Clark and Awards Director of Operations - Jackie Pringle.

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EP02 - Sadie & Carlos 24:49

2d ago24:49

24:49

Strap in tight for the next Emotional Intelligence Pawdcast with Sadie, Carlos and me. Carlos (formerly known as Chaos!) is brilliant fun in our second episode. Taking a break from rearranging the furniture and giving his family little earlobe nibbles, we explore the reason why Staffies are often misunderstood and learn a load about emotions, empat…

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#194 - GOOW TV on Training & Agent In-Call Knowledge 39:42

7d ago39:42

39:42

On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres. Then we covered the latest stats on agent desktop systems including in-call knowledge. Lots of great insight from the viewers - enjoy !…

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#193 Jordan Powell on the transition from Agent to Team Leader 24:38

5d ago24:38

24:38

The first in a new series of podcasts featuring people from the Team Leader Community. Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community. In this episode we chat about the transition from Agent to Team Leader

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EP01 - Kerris & Bella 32:52

20d ago32:52

32:52

In this, our first Emotional Intelligence Pawdcast, we hear about Bella's adventures with Kerris in North Vancouver. We learn about Bella's secret skills as a tour guide and discover more about neuroplasticity and growth mindset as Kerris describes what it's like to be Bella's two-legged friend.By Emotional Intelligence Pawdcast

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#192 - GOOW TV - 25th June 39:17

16d ago39:17

39:17

What is on your music playlist ? What are the top factors that affect Customer Loyalty ? What are the struggles for agents in our industry when it comes to systems ? We covered this and much more in the latest episode of Get out of Wrap - join us live next Tuesday on Linkedin Live or watch it on YouTube…

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#191 GOOW TV ft. Morris Pentel 39:26

1M ago39:26

39:26

Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres. In this episode we are joined by Morris Pentel who shares just what we can gain by understanding uncertainty, doubt and confusion in our customer contacts. This is a new concept where I am taking the audio from the show …

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#190 Sandra Thompson on Emotional Intelligence - Part 2 42:38

1M ago42:38

42:38

Part 2 - Sandra Thompson on Emotional Intelligence. A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake ! In this episode Sandra shares more great tips on deploying Emotional Intelligence in the workplace - a must listen - not just for leaders but for everyone.…

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What Does Female Sex and Love Addiction Look Like? 55:23

3M ago55:23

55:23

Heather Cronemiller and Lacy Bentley join Dr. Rob to talk about female sex addiction and the damage it can cause families. Both Lacy and Heather share their personal experience with being the ‘other woman’ and how, despite it going against everything they believed in, they still continued down a path of destruction. When it comes to any form of add…

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#189 Sandra Thompson on Emotional Intelligence pt.1 49:17

3M ago49:17

49:17

Sandra Thompson is an expert on Emotional Intelligence and Founder of Ei Evolution and is on a mission to equip leaders with this vital skill. Engaging, knowledgeable and fun this is a must listen 💜

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#188 - A Team Leader Day at SSCL 21:10

3M ago21:10

21:10

Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.

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Episode 12: Courage to Protect Your Legacy with Janelle Williams | Estate Planning Lawyer 30:25

3M ago30:25

30:25

In this episode: I had the privilege to sit down with Janelle Williams | Estate Planning Lawyer Janelle Williams, who is a graduate from Spelman College and Howard University of Law. She became a licensed attorney in Georgia in 2004. And after suffering one of the greatest losses of her life when her maternal grandmother passed away unexpectedly, t…

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#187 Chara-Lea Pidduck shares her inspiring story 43:16

4M ago43:16

43:16

Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.

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Episode 11: Leap and Never Look Back with Holly Vega 34:50

4M ago34:50

34:50

On this episode I had the honor of sitting down and speaking with Holly Vega, CEO and founder of Military Hearts Matter a Non-Profit Organization where she gets to advocate for a healthy heart. Every 1 out of every 3 women suffer from a heart condition. We must bring more awareness and advocate for healthy hearts. Military Hearts Matter History: Mi…

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Part 2: Voices of Hope For, and By, Women Who Have Been Betrayed 48:23

4M ago48:23

48:23

Annie and Melissa are two women who have experienced deep marital betrayal in their relationship. The signs weren’t always clear as to what was actually going on, but when the wool had been pulled over their eyes, the amount of emotions, judgment, and pain they experienced took a long time to recover from. This episode is part two of these two wome…

1
#186 - David Holmes author of Leading the Line comes on to chat about the book 44:45

4M ago44:45

44:45

David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.

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Part 1: Voices of Hope For, and By, Women Who Have Been Betrayed 43:50

4M ago43:50

43:50

Annie and Melissa are two women who have experienced deep marital betrayal in their relationship. The signs weren’t always clear as to what was going on, but when the wool had been pulled over their eyes, the amount of emotions, judgment, and pain they experienced took a long time to recover from. These two women share their stories and also share …

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Episode 10: Finding Joy In The Journey Guest Adia Thompson White 31:14

4M ago31:14

31:14

In today's episode I sat down with Adia Thompson White, and we got to chat about some practical ways on how you can find joy in the journey through your day. This was such a great conversation and don’t be surprised if we have a part two in the near future. Adia Thompson White is a life coach, keynote speaker who is dedicated to helping women overc…

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Season 2 Episode 9: Dust yourself off and try again! 19:26

5M ago19:26

19:26

I'm so excited for this new season in my life. Just as a reminder this is not a business podcast! Yes, I'm an entrepreneur, and I do run a successful business but I want to continue sharing courageous hustlers from all over the world. Highlighting what they are doing in this world to make it a better place. In this episode I share more about my len…

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#185 Katie Davies of DDC OS chats about her passion for The North & DDC Discusses 36:08

5M ago36:08

36:08

Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals. We then chat about DDC Discusses.These insightful and different events are people focused rather than tech. Katie chats about how fundamental our understanding …

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#184 - Andy Roberts - CEO at Sabio 38:09

5M ago38:09

38:09

Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole. This is a unique opportunity to hear about Andy's own journey and about the exciting goings on at Sabio. We talk about the history of Sabio, the future, how they engage and support their custo…

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#183 Chris Mounce of Evaluagent on the launch of a new service & all things quality 52:56

5M ago52:56

52:56

As well as being a lovely human being Chris is an expert in quality in the contact centre world and joins me on this latest episode to talk about the launch of a new service & all things quality & shares his career story in a really entertaining & insightful episode.

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Going to Therapy Doesn’t Have to Be Impossible with Jason VanRuler 44:26

5M ago44:26

44:26

Jason VanRuler is a therapist, coach, speaker, and author dedicated to impacting those who make an impact. His first book, Get Past Your Past, is all about establishing a mindset of emotional health and resilience to find lasting wholeness. In this episode, Jason shares his personal self-development journey, why going to therapy is so difficult for…

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#182 - Steven Miller - multiple award winning WFM & Planning Manager 42:11

6M ago42:11

42:11

Steven Miller has spent his career in contact centres - starting on the phones and then moving into planning. A subject matter expert Steven is a multiple award winner and shares his story and tips in this episode.

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Part 2: Porn, What’s The Big Deal? with Dr. Sandra Shachar 27:07

6M ago27:07

27:07

Sandra A. Shachar, Ph.D., is a Licensed Psychologist in Philadelphia, Pennsylvania, and has over thirty years of clinical experience working with individuals, couples and families affected by Betrayal Trauma. She is also the author of The Porn Solution, which dives into the world of betrayal through porn use and what partners can do to navigate the…

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#181 Sir John Kirwan - All Blacks Rugby legend & his mental health mission 53:17

6M ago53:17

53:17

Sir John Kirwan or JK is a rugby & All Black rugby legend who played 63 tests & scored 35 tries, he was in the team who won the first ever rugby world cup and has been honoured for his services to mental health in New Zealand & across the world. Sir John or JK co-founded Groov a science backed, data driven platform to help people with their mental …

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Part 1: Porn, What’s The Big Deal? with Dr. Sandra Shachar 34:32

6M ago34:32

34:32

Sandra A. Shachar, Ph.D., is a Licensed Psychologist in Philadelphia, Pennsylvania, and has over thirty years of clinical experience working with individuals, couples and families affected by Betrayal Trauma. She is also the author of The Porn Solution, which dives into the world of betrayal through porn use and what partners can do to navigate the…

1
#180 - The UK National Contact Centre Awards with Jackie Pringle 34:31

6M ago34:31

34:31

Join me chatting to Jackie about the UK National Contact Centre Awards - the deadline for nominations is approaching so this episode will give you everything you need to know.

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#179 Jo Bonser of DDC OS on leadership 39:41

6M ago39:41

39:41

Jo Bonser is an expert on people based leadership, coaching and creating the right environment for your teams to thrive a great way to start the podcast in 2024

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BONUS: Why Should I Write Down All My Anger and Hurt? 33:01

7M ago33:01

33:01

Dr. Rob and Tami talk about the healing properties a journal practice can have. A listener wrote that her therapist wants her to journal out the resentment and anger that her SA has caused her, but the mere thought of doing this gets her re-triggered and angry all over again. Is there really a point to all of this aside from re-remembering the betr…

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BONUS: Am I Just Having Fun, or Is This a Full-Blown Addiction? 33:17

7M ago33:17

33:17

Dr. Rob and Tami break down the gray area between just having fun, being “at-risk” for an addiction, and being a full-blown addict. It can be difficult to define the line fully when you’re in the middle of a “good time.” Dr. Rob offers various considerations for you to think about to determine whether you’re barely teetering the line or if you’re i…

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#178 Pete Lees & Barry Cooper chat about radical candour 38:28

7M ago38:28

38:28

Everyday in the Team Leader Community I do a Live Stream where we chat about all things leadership in contact centres. Today Pete & Barry shared so many great things about how candour can help you lead better I wanted to share it wider than just the community.

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#177 The ECCCSA's 2023 - a celebration of the Contact Centre & Customer Service Industry across Europe 35:15

8M ago35:15

35:15

Join me as one of the media partners at this years European Contact Centre & Customer Service Awards night in London. Hear from many guests recount the buzz and atmosphere of the night and share their reflections on 2023 and thoughts about the year ahead. What a night

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Discover and Connect with Your Own Inner Voice Again with Lucy Beresford 53:34

8M ago53:34

53:34

Lucy Beresford hosts LBC Radio’s Sex and Relationships show and she’s the author of 4 books, including the global best-seller Happy Relationships. She works as a psychotherapist at The Grace Clinic, London and from time to time at The Delhi Psychiatry Centre in India under Dr. Sunil Mittal. In this episode, Lucy talks about refinding your voice aga…

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#176 - Helen Beaumont Manahan of BPA Quality on Vulnerability 47:34

8M ago47:34

47:34

A firm favourite of the show and the industry Helen Beaumont Manahan of BPA Quality is back ! In this episode Helen talks about Vulnerability and why this training has been the most requested for BPA this year. Helen shares tips and best practice on this key area for contact centres.

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How to Heal After a Betrayal: Dr. Monique Thompson on Navigating Infidelity 46:01

8M ago46:01

46:01

Dr. Monique Thompson is a Psychotherapist in Dallas, Texas. She has seen over 1,000 couples in her counseling practice over the years and now shares tips and tools for couples to help recover from infidelity. She recently wrote a workbook for couples who are looking to recover from infidelity and shares her industry insights with Dr. Rob on today’s…

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#175 - Chatting to Team Leaders & Trainers at DDC Outsourcing Solutions 38:44

8M ago38:44

38:44

Chat with me and Charlotte, Malcolm, Megan, Jo and Matt from DDC Outsourcing Solutions - this is real contact centres and is heart warming.

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Sandra Thompson Podcasts

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