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#197 GOOW TV - Are agents being asked to come back in to Contact Centres

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Manage episode 430480073 series 3165527
Content provided by Martin Teasdale. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Martin Teasdale or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications.

We also chatted about ID & V and the trend on time taken to identify customers.

  continue reading

209 episodes

Artwork
iconShare
 
Manage episode 430480073 series 3165527
Content provided by Martin Teasdale. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Martin Teasdale or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications.

We also chatted about ID & V and the trend on time taken to identify customers.

  continue reading

209 episodes

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