Best Martin Teasdale Podcasts (2024)

1
Healing And Thriving After Loss: Denise Dielwart's Story 31:03

3h ago31:03

31:03

After the sudden loss of her husband, Denise Dielwart faced overwhelming grief and embarked on a journey of healing after loss, questioning her identity along the way. Through resilience and openness, she found a way to not only survive but thrive. In this episode, Denise shares her transformative journey and how she now helps others navigate their…

1
#206 - Kerry Sudale on the Candidate Experience in Recruitment 54:49

11h ago54:49

54:49

🔍 **Transforming the Candidate Experience with Kerry Sudale!** 🔍 Recruitment isn’t just about finding skills—it’s about understanding people and their unique journeys. In this episode of *Get Out of Wrap*, Martin chats with Kerry Sudale, founder of Sudale Search and Select, who shares her powerful story and fresh perspective on making the hiring pr…

1
#205 - Nerys Corfield - the Tech space explained 48:26

10h ago48:26

48:26

**The Tech Behind the Talk: Demystifying Contact Centre Tech with Nerys Corfield!** 🔍 If "contact centre tech" feels like a maze of jargon and endless options, this t episode is for you! On GOOW TV we were lucky to have Nerys Corfield, a true industry veteran, join us . Nerys simplifies the complex world of contact centre technology, uncovering the…

1
Creating Children's History Books: Solomon Schmidt's Path To Becoming A Young Author 25:15

2d ago25:15

25:15

Imagine writing your first children's history book at just 12 years old and continuing on to tackle even more impactful projects. This is the EPIC journey of Solomon Schmidt, and it’s far from over. Join me for a fascinating conversation as we dive into his incredible path, from writing engaging children's history books to taking on exciting new ch…

1
#204 - Get out of Wrap TV ft. Garry Gormley 41:24

9d ago41:24

41:24

In this *Get Out of Wrap* podcast episode, Martin hosts Garry Gormley, also known as "Double G," to discuss the importance of leveraging conversations, data, and coaching to enhance team leader and agent performance in contact centers. ### Key Takeaways: 1. **Using Conversational Data to Drive Performance**: Garry emphasizes the potential of conver…

1
A Journey Of Self-Discovery, Learning, And Growth With Ray Martin 32:30

9d ago32:30

32:30

Join me for a captivating episode as I chat with Ray Martin, an award-winning entrepreneur, coach, and mindfulness teacher, who embarked on a six-month sabbatical from England to Southeast Asia that unexpectedly turned into a transformative 14-year journey. Ray shares how this epic experience of self-discovery reshaped his life, guiding him from a …

1
#203 - Supporting Team Leaders & Agents 36:05

13d ago36:05

36:05

For the recent Contact Centre Performance Summit by Evaluagent I was asked to do a live presentation / webinar about how the Team Leader & Agent roles have changed over the years and what we can do to better support them. In this live session I share where our industry is right now and the impact that has on team leaders and agents and also share t…

1
Living Fully With Partial Unilateral Hearing Loss With Addy Sprague 23:44

16d ago23:44

23:44

Addy Sprague was born with partial unilateral hearing loss, but she has not allowed this to stop her from living a full and enriching life. In this episode, Addy opens up about her journey of overcoming the unique challenges that come with her condition. She shares her personal experiences of navigating everyday life, from school to social interact…

1
#202 - Sarah Hunt of DDC Os - lndustry Legend 36:59

20d ago36:59

36:59

In this episode of the Get Out of Wrap podcast, Martin chats with Sarah Hunt from DDC Outsourcing, exploring her career journey and insights into the contact center industry. Sarah discusses her transition from operational management to a more strategic role in the industry, working to elevate contact center jobs and make them careers of choice. Ke…

1
Achieving Remarkable Success Through Coaching And Commitment With Nicky Billou 29:01

23d ago29:01

29:01

Join Zander Sprague for an energizing conversation with New York Times best-selling author and business coach Nicky Billou. In this episode, Nicky shares his inspiring journey from immigrant to successful entrepreneur, offering candid insights on achieving remarkable results. With his no-nonsense approach, Nicky discusses the vital role of coaching…

1
7 Steps To Achieving Epic Goals With Pramoda Vyasarao 28:01

1M ago28:01

28:01

Have you ever wondered if there's a foolproof method to achieve your goals? In this episode, Pramoda Vyasarao, an experienced coach and author, reveals his powerful 7-step framework for goal setting success. From setting clear objectives to overcoming obstacles, Pramoda shares invaluable insights gained from his personal journey and years of coachi…

1
#201 - Ian Chappell of Centrical on Team Leader performance and support 47:11

1M ago47:11

47:11

ian is an awesome guy and we talk about his career and then about a subject we are passionate about but is often overlooked and that is Team Leaders. Thankfully Centrical have focused on Team Leaders and Ian shares the recent developments in their offering.

1
Revolutionize Your Mood: The Secret To Lasting Happiness With Matt O’Neill 31:54

1M ago31:54

31:54

Are you ready to break free from the chains of negativity and embrace a life filled with joy and fulfillment? Join happiness expert Matt O'Neill, the author of Good Mood Revolution: Igniting the Power of Conscious Happiness, as he reveals the groundbreaking strategies to revolutionize your mood. In this latest episode, Matt offers a refreshing pers…

1
Get Out of Wrap TV - Sept 17th - 80th Show 38:29

2M ago38:29

38:29

What was your nickname at school ? What does our industry need to do better to attract talent ? Two great events coming up Join me and the GOOW community to chat about these questions and more on your weekly Linkedin Live TV show all about contact centres.

1
#200 - The 200th episode of Get Out of Wrap 26:04

2M ago26:04

26:04

To celebrate hitting this milestone I asked for lots of you awesome people to come and say hi ! Thanks for always supporting me - whilst I do it on my own, I really don't x Heres to the next 200 and more amazing people and stories about our great industry.

1
An EPIC Cruise Review Channel With Ben And David 37:58

2M ago37:58

37:58

I will talk with Ben and David from the Cruise with Ben and David YouTube Channel. We will discuss how they grew their channel into the EPIC Cruise review channel it is today. We explore their EPIC destination recommendations, their bucket list, what it is like to cruise with their fans, and so much more.…

1
Turning Your Vision Into A Reality Using Practical Steps With Steve Gamlin 24:31

2M ago24:31

24:31

In this engaging episode, Steve Gamlin shares actionable insights on turning your vision into reality. As a keynote speaker, visualization coach, and author, Steve brings a wealth of experience, blending practical steps with inspiring stories. Discover how to create effective vision boards, overcome obstacles, and take that first step toward achiev…

1
#199 Helen & Pete of BPA Quality on Consumer Duty one year on. 49:51

2M ago49:51

49:51

**One year into Consumer Duty—are we truly putting customers first?** In our latest podcast episode, I had the pleasure of diving deep with Helen Manahan and Pete Dunn from BPA Quality about the impact of the UK’s Consumer Duty regulation, one year on. We unpacked how this regulation is driving a critical shift towards customer-centricity in the fi…

1
The Break Room - a Linkedin Live Audio event 56:12

2M ago56:12

56:12

Join me, Danny, Kerry, Scott, Daryn and Dara as we chat about how life has changed for agents, interviews, loyalty and fantasy football. Linkedin Audio is a Live event and The Break Room is a chance every fortnight to come together and chat about whatever you want.

1
A Career Curveball: The Formula 1 And The EPIC Journey Of Paul Teasdale 24:55

2M ago24:55

24:55

You will find yourself doing amazing things when you say yes to opportunities. Paul Teasdale, a man who has lived a life of adventure and accomplishment, shares his incredible story. From humble beginnings in sausage making to the high-octane world of Formula 1, Paul's career has been a rollercoaster of unexpected twists and turns. Join us as we de…

1
An EPIC Guide To Preteen Communication With Marcus Higgs 25:57

2M ago25:57

25:57

Ever wondered how to bridge the communication gap with your preteen? In this engaging and insightful episode, we sit down with Marcus Higgs, a specialist in preteen communication, to explore the challenges and opportunities parents face during these formative years. Marcus shares practical tips and expert advice on how to foster open, supportive, a…

1
GOOW TV Panel - Performance Management 45:01

3M ago45:01

45:01

On today's Linkedin Live GOOW TV we had our first ever panel. I was joined by Dan Light of Different Edge, Pete Dunn of BPA Quality and Danny Wareham of Firgun to talk about Performance Management in Contact Centres. Is performance management a phrase that strikes fear into your teams ? We explore why this and what you can do about it and the panel…

1
The Break Room - a Linkedin Audio Event 39:33

3M ago39:33

39:33

The Break Room is a Live Linkedin Audio event bought to you by Get Out of Wrap. We started talking about academies (grad bays) in Contact Centres initially but as its a live event we started talking about AI and then, thanks to Spencer, we talked about the extent to which technology is helping or hindering customers with disabilities. If you like t…

1
#198 - Nadine Edmondson of Evaluagent on maximising QA & NPS 41:41

3M ago41:41

41:41

Nadine Edmondson is Director of Product Marketing & GTM at Evaluagent and is at the cutting edge of whats going on at Evaluagent with their AI driven QA, XNPS and gamification. It's a great conversation and Nadine is insightful, knowledgeable and engaging !

1
#197 GOOW TV - Are agents being asked to come back in to Contact Centres 45:51

3M ago45:51

45:51

In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications. We also chatted about ID & V and the trend on time taken to identify customers.

1
Discover EPIC Destinations With Travel Expert Kerry Damiano 34:40

4M ago34:40

34:40

Welcome to another exciting episode of "Epic Begins With One Step Forward!" Today, Zander Sprague is thrilled to have Kerry Damiano, also known as Ms. World Traveler, join him. Kerry shares her adventures and passion for travel and shopping through her YouTube series, inspiring women to explore new places and support local artists and entrepreneurs…

1
#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement 38:30

4M ago38:30

38:30

In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we understand and use NPS. There's also a special announcement !

1
From The Bottom To The Top: Alan Lazaros' EPIC Journey Of Unexpected Success 36:33

4M ago36:33

36:33

From losing three families by the time he was 14 to seeming to have it all, Alan Lazaros discovered that his life was not as EPIC as he thought. Join Zander Sprague as he talks with Alan about how he found his calling and began an EPIC journey to success.

1
#195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle 31:50

4M ago31:50

31:50

With a week to go until the deadline for nominations for the European Contact Centre & Customer Service Awards ( the ECCCSA's) I sit down to chat with the new Chair of the Judges - Moira Clark and Awards Director of Operations - Jackie Pringle.

1
#194 - GOOW TV on Training & Agent In-Call Knowledge 39:42

4M ago39:42

39:42

On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres. Then we covered the latest stats on agent desktop systems including in-call knowledge. Lots of great insight from the viewers - enjoy !…

1
#193 Jordan Powell on the transition from Agent to Team Leader 24:38

4M ago24:38

24:38

The first in a new series of podcasts featuring people from the Team Leader Community. Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community. In this episode we chat about the transition from Agent to Team Leader

1
The Open Road Awaits: Living A Limitless Life With Diabetes – An EPIC Journey With Tracy Herbert 33:41

4M ago33:41

33:41

What if you were 17 and told that you had Type 1 Diabetes and that you would not likely live past 30? Tracy Herbert heard this and said, “NO, I am going to live,” and she has! From struggling in an ICU bed to cycling 3,527 miles from San Francisco to New York, Tracy's story is a testament to resilience, hope, and the power of choosing to be better.…

Podcasts Worth a Listen

Martin Teasdale Podcasts

Podcasts Worth a Listen

1
Get Out of Wrap - Contact Centre Chat

Martin Teasdale

1
EPIC Begins With 1 Step Forward

Zander Sprague

1
Healing And Thriving After Loss: Denise Dielwart's Story 31:03

1
#206 - Kerry Sudale on the Candidate Experience in Recruitment 54:49

1
#205 - Nerys Corfield - the Tech space explained 48:26

1
Creating Children's History Books: Solomon Schmidt's Path To Becoming A Young Author 25:15

1
#204 - Get out of Wrap TV ft. Garry Gormley 41:24

1
A Journey Of Self-Discovery, Learning, And Growth With Ray Martin 32:30

1
#203 - Supporting Team Leaders & Agents 36:05

1
Living Fully With Partial Unilateral Hearing Loss With Addy Sprague 23:44

1
#202 - Sarah Hunt of DDC Os - lndustry Legend 36:59

1
Achieving Remarkable Success Through Coaching And Commitment With Nicky Billou 29:01

1
7 Steps To Achieving Epic Goals With Pramoda Vyasarao 28:01

1
#201 - Ian Chappell of Centrical on Team Leader performance and support 47:11

1
Revolutionize Your Mood: The Secret To Lasting Happiness With Matt O’Neill 31:54

1
Get Out of Wrap TV - Sept 17th - 80th Show 38:29

1
#200 - The 200th episode of Get Out of Wrap 26:04

1
An EPIC Cruise Review Channel With Ben And David 37:58

1
Turning Your Vision Into A Reality Using Practical Steps With Steve Gamlin 24:31

1
#199 Helen & Pete of BPA Quality on Consumer Duty one year on. 49:51

1
The Break Room - a Linkedin Live Audio event 56:12

1
A Career Curveball: The Formula 1 And The EPIC Journey Of Paul Teasdale 24:55

1
An EPIC Guide To Preteen Communication With Marcus Higgs 25:57

1
GOOW TV Panel - Performance Management 45:01

1
The Break Room - a Linkedin Audio Event 39:33

1
#198 - Nadine Edmondson of Evaluagent on maximising QA & NPS 41:41

1
#197 GOOW TV - Are agents being asked to come back in to Contact Centres 45:51

1
Discover EPIC Destinations With Travel Expert Kerry Damiano 34:40

1
#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement 38:30

1
From The Bottom To The Top: Alan Lazaros' EPIC Journey Of Unexpected Success 36:33

1
#195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle 31:50

1
#194 - GOOW TV on Training & Agent In-Call Knowledge 39:42

1
#193 Jordan Powell on the transition from Agent to Team Leader 24:38

1
The Open Road Awaits: Living A Limitless Life With Diabetes – An EPIC Journey With Tracy Herbert 33:41

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