Best servicenow community Podcasts (2024)

1
ServiceNow Federal Forum 2024: Aligning Federal Operations To Get To Outcomes Faster and Improve EX 34:16

5h ago34:16

34:16

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation w…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:14

1h ago15:14

15:14

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
Enhancing User Experiences with Words and AI - with Carol Valdez 15:14

4h ago15:14

15:14

In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…

1
Career Conversation with Susan Britt 22:32

5h ago22:32

22:32

I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life. Topics 00:00 Welcome/Introductions 07:38 How Susan found ServiceNow 09:56 Being a CTA 10:56 Pl…

1
Meet the Team of Athena, TMLabs’ New Innovative AI Utility 14:35

4h ago14:35

14:35

🎙️ Welcome to the first episode of TMChats' Season 2! In this episode, host Julian Furey dives into the exciting world of AI with TMLabs' groundbreaking new app, Athena. Joining him are AI experts Josh Soutar and Ondrej Garaj. Tune in to learn how Athena can enhance your productivity with the power of Generative AI. 🔍 Highlights: •Introduction of A…

1
Transforming Service Ops: Embracing Innovation and Continuous Evolution: Insights from Jason Wojahn 28:30

3d ago28:30

28:30

In this episode of the Innovation Today podcast, host Spencer Beemillerr welcomes Jason Wojahn, CEO of Thirdera, a Cognizant company, to chat about the expanding field of service operations. Jason shares his journey from co-founding one of the first ServiceNow partners to leading Thirdera through multiple acquisitions and a successful merger with C…

1
Transforming IT Service Management with Dr. Ralf Altmeyer 24:11

5h ago24:11

24:11

In this episode of the Innovation Today Podcast, host Matt Metten sits down with Dr. Ralf Altmeyer, Consulting Director at agineo GmbH, to delve into the dynamic world of IT service operations and innovation. Dr. Altmeyer brings over 22 years of experience to the table, sharing insights on the evolution of IT service management, the impact of AI on…

1
Unlocking Service Operations with AI: Insights from Carey Blunt 14:30

5h ago14:30

14:30

In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape…

1
ServiceNow’s Federal CTO on Public Sector Modernization 29:23

1h ago29:23

29:23

Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the …

1
Balancing Faith, Family, and Tech: Jeremy Duncan's Recipe for a Fulfilling ServiceNow Career 35:56

10h ago35:56

35:56

In this episode, Farrah sits down with Jeremy Duncan, a ServiceNow veteran with over 20 years of experience in the tech industry. Jeremy shares his journey from humble beginnings to becoming a certified master architect, offering a wealth of knowledge for both newcomers and seasoned professionals in the ServiceNow ecosystem. "Do what you love and l…

1
ServiceNow Federal Forum 2024: Beyond IT - Mastering the Management of Enterprise Assets 40:22

1d ago40:22

40:22

Federal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operati…

1
All Good Things with Chuck and Lauren 33:48

4d ago33:48

33:48

They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community. Topics 00:00 Welcome/introductions 01:28 Reasons for retiring 02:44 The future of Break Point 06:09 Looking back 08:05 Between now and September 6 10:08 Plans after September 6 12:53 Challenges in retiring …

1
Damien Davis’ 13-Year Success Story From ServiceNow Support to Senior Director of Impact Advocacy 28:24

9d ago28:24

28:24

In this episode of Beyond the Title, we sit down with Damien Davis, the new ServiceNow Senior Director of Impact Advocacy. Damien shares his remarkable journey from joining ServiceNow as one of its earliest employees to his current leadership role. His infectious positivity and wealth of experience offer a unique perspective on career growth and pe…

1
ServiceNow Federal Forum 2024: Low-Code Approach to Achieve Mission Value 30:21

21d ago30:21

30:21

This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development. Featured Speakers: • Chris Geer,…

1
Removing technical debt roadblocks 7:17

13d ago7:17

7:17

Join Fred Champlain and Andy Jordan as they break down how technical debt affects your business, and what to look for in remediation. Business initiatives already walk a tenuous line in ensuring on-time delivery to meet strategic objectives. It's important to maintain the flow of value for customers, and remain flexible for decisions as determined …

1
ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM) 34:32

15d ago34:32

34:32

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Ag…

1
Mastering the Transition to ServiceNow: Going from Corporate Security to Software Flexibility with Marc Michel 31:38

17d ago31:38

31:38

From the inner workings of banks to the dynamic realm of software, Marc Michel's journey is a testament to the power of seizing opportunities and embracing change. His transition from a compliance expert to a ServiceNow GRC solution consultant offers a unique perspective on navigating career pivots and finding fulfillment in unexpected places. "Eve…

1
Addressing your technical debt 8:02

17d ago8:02

8:02

Join Fred Champlain and Andy Jordan as they discuss the various steps and methods organizations can take to manage their technical debt. How do you discover and find your technical debt? Whether it's by using Application Portfolio Management or simply looking for the integration points, it's important to note that technical debt is a dynamic concep…

1
Episode Eleven: Experian - Putting AI and automation to work 11:45

22d ago11:45

11:45

Unlocking the full potential of AI and automation is no longer about streamlining tasks — it's about reimagining entire processes. That’s why global information services company Experian is transforming the way it serves customers, through a comprehensive strategy that touches every aspect of operations. In this episode we sit down with Sally Anne …

1
2024 Devvies Winners with Josh Barbour and Kristina Vinson 29:55

27d ago29:55

29:55

The Devvies is our annual App Of The Year Award created to recognize outstanding achievements by the ServiceNow practitioners who build new apps on our platform. In this episode we'll be talking to our 2024 Devvies App Of The Year winners about their experience. Topics 00:00 Welcome/introductions 09:01 Inspiration for the app 11:13 What was built 1…

1
Mastering Cyber Risk and Resilience with Melissa Cohoe 15:45

18d ago15:45

15:45

In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, welcomes Melissa Cohoe, Global Practice Strategist for Security, Risk, and Resilience at New Rocket. Melissa shares her expertise on cyber risk, discussing how organizations can navigate the complex landscape of risk management and resilience. See omnystudio.com/listener fo…

1
Operational Resilience: Beyond the Checkbox 21:43

18d ago21:43

21:43

In this episode of the Innovation Today podcast, host Jim Van Over welcomes Andrew VanWagoner, EMA ServiceNow Platform Lead and a ServiceNow Certified Master Architect at KPMG and a ServiceNow certified master architect, to discuss the critical importance of operational resilience in today’s dynamic business environment. See omnystudio.com/listener…

1
Tackling AI and Risk in Financial Services with Geoff Hauge 10:36

18d ago10:36

10:36

In this episode of the Innovation Today Podcast, host Jim Van Over, Field Innovation Officer at ServiceNow, sits down with Geoff Hauge, Financial Services Leader at Edgile, to discuss the evolving landscape of risk management and the impact of artificial intelligence (AI) in the financial services industry. Geoff shares his extensive experience in …

1
Navigating Operational Resilience and AI in Modern Risk Management 28:33

18d ago28:33

28:33

In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, interviews Dan Prior, Partner, Risk Technology at EY. Together, they discuss the challenges and opportunities in operational resilience and the transformative impact of AI on risk management and business operations. See omnystudio.com/listener for privacy information.…

1
What is Technical Debt? 5:29

20d ago5:29

5:29

Join Fred Champlain and Andy Jordan as they discuss what it means to be in technical debt. Like any debt, technical debt is only a problem if it isn’t managed and if it is taken on without the ability or will to pay it back. If the debt isn’t quantified, or tracked, and the cost of "repayment" is under-estimated, the longer and more expensive it be…

1
ServiceNow Federal Forum 2024: Securing Intelligent Transformation with Gen AI 46:13

26d ago46:13

46:13

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected. F…

1
Episode 54 - Book Review: The Data-Driven Classroom 47:08

25d ago47:08

47:08

In this episode of The Black Scholars Podcast, Leonard delves into Crag A. Mertler's book, The Data-Driven Classroom, which is a short, quick read. Learn how to be a data-driven instructional leader in your classroom or school by tuning into the episode. Support the show and engage with the community. Follow The Black Scholars Podcast on Apple Podc…

1
ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success 25:42

1M ago25:42

25:42

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize …

1
Staying Ahead of the Curve: James Broomhead's Approach to ServiceNow Evolution 31:54

1M ago31:54

31:54

Navigating the ever-evolving ServiceNow landscape requires a unique blend of technical prowess and human touch. In this episode, James Broomhead, a seasoned architect and product engineer, shares his remarkable journey, offering insights into the art of problem-solving, mentorship, and personal growth within the ServiceNow ecosystem. “If you sit ba…

1
A discussion about customer success 19:21

1M ago19:21

19:21

Harshdeep Garg and Raghu Moorthy join the podcast to share their views on challenges businesses face to ensure customer success, the role of AI and automation in customer success strategies and how customer expectations are evolving. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See om…

1
Career Conversation with Aylee Andersen 30:03

1M ago30:03

30:03

We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics 00:00 Welcome/introduction 07:30 Thoughts on the platform 09:35 Thoughts on first year as Se…

1
Episode 53 - Interviewing 101 for Educators 53:44

1M ago53:44

53:44

In this episode of The Black Scholars Podcast, Leonard delves into interview preparation and execution with an emphasis on three primary questions most school leaders ask teachers: Who are you? How does your classes flow? How do you manage a classroom (i.e. student behavior)? Additionally, Leonard gives a few final interviewing tips to make sure yo…

1
ServiceNow Federal Forum 2024: Trust & Simplicity - How Government Can Lead the Way on AI 17:30

1M ago17:30

17:30

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuiti…

1
AIOps Continual Improvement 19:01

1M ago19:01

19:01

Jason Smith, Director of Outbound Product Management, ITOM, discusses the steps to measure AIOps as a product and an offering. Hear him explain specific metrics and success indicators to help with AIOps implementation. You can see the full AIOps 101 series here. See omnystudio.com/listener for privacy information.…

1
Collaborative Work Management - with Doug Page and Irene Vieth 21:00

2M ago21:00

21:00

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable f…

1
Collaborative Work Management - with Doug Page and Irene Vieth 21:00

2M ago21:00

21:00

In this episode of TechBytes, product managers Doug Page and Irene Vieth talk about Collaborative Work Management (CWM), a new application to help plan, visualize, and collaborate on informal work tasks. CWM captures work that often falls through the cracks of formal project management by centralizing it in a user-friendly space with customizable f…

1
ServiceNow Federal Forum 2024: Seamless Innovation at Scale 33:23

2M ago33:23

33:23

As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen …

1
Unleashing the ServiceNow Magician: Chris Schuh's Spellbinding Career Transformation 35:48

2M ago35:48

35:48

Step into the dynamic world of Chris Schuh, the ServiceNow Magician, as he unveils his extraordinary journey from coding wizardry to mystifying performances on stage. With a career trajectory as fascinating as his magic tricks, Chris shares insights and life lessons that will inspire you to embrace your dreams and conquer any obstacles that come yo…

1
Bringing Your Value Together 7:44

2M ago7:44

7:44

Join Fred Champlain and Andy Jordan as they discuss the most effective solutions and strategies for mapping and discovery of value streams in an organization. Listen now to get the inside track on how your organization can best utilize ServiceNow for Value Stream Management. See omnystudio.com/listener for privacy information.…

1
Episode Ten: Smart CT - keeping innovation flowing for continuous improvement 13:37

2M ago13:37

13:37

As business processes and customer needs evolve, one-time digital transformation is no longer enough. That’s why Smart CT, a leading IT services provider, is on a continual journey of growth and change to remain at the forefront of its industry. In this episode, we sit down with Andy Morgan, CEO of Smart CT, to find out how the organisation has red…

1
Creator Studio with Chris Haas 28:32

2M ago28:32

28:32

Recently, ServiceNow announced Creator Studio. As a developer, you probably have questions about what it is, why we built it, and what's in it for you. In this episode, we talk to someone who can provide answers. Topics 00:00 Welcome/Introductions 06:12 What Creator Studio is (and is not) 10:39 How to get it 11:22 Who is the persona for Creator Stu…

1
ServiceNow Federal Forum 2024: Building a Resilient Government with Secure Automation 33:19

2M ago33:19

33:19

Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services. Featured S…

1
Controlled Friction and AI - wtih Di Le and Hayley Mortin 32:06

2M ago32:06

32:06

On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into th…

1
Controlled Friction and AI - wtih Di Le and Hayley Mortin 32:06

2M ago32:06

32:06

On this episode of TechBytes we discuss the concept of Controlled Friction in AI development going into detail about what it is and the importance of incorporating stopgaps and friction to ensure responsible and ethical AI design. Our guests, Di Le, an AI strategist and ethicist, and Hayley Mortin, a UX researcher, both at ServiceNow, delve into th…

1
Value Stream: It's All About the Process 6:54

2M ago6:54

6:54

Join Fred Champlain and Andy Jordan as they dive into how organizations can actually implement business focused value streams. While talking value stream may come naturally for most leaders, walking the walk is often harder, as reimagining your business is no small feat. You must asses your organization and find where there opportunities for improv…

1
Building a better together approach to ERP modernization 30:22

2M ago30:22

30:22

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Richard Motteram, Chief Digital Officer at Eviden, about ERP modernization. Richard discusses integrating modern SaaS platforms like ServiceNow with legacy ERP systems, highlighting the urgency due to SAP's 2027 S/4HANA migration mandate. He shares a case …

1
Overcoming roadblocks and rethinking opportunities in ERP modernization 24:55

2M ago24:55

24:55

In this episode of the Innovation Today Podcast, Spencer Bemiller from ServiceNow interviews Abhi Joshi, Senior VP at NTT Data Services, about ERP modernization. Abhi discusses challenges with transitioning to SAP's S/4HANA, such as high costs and project timelines. He emphasizes using technologies like ServiceNow to streamline processes and enhanc…

1
Leverage small wins to drive big gains in ERP modernization 23:24

2M ago23:24

23:24

In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow interviews Girish Srinivasan, Partner at Deloitte, about ERP modernization. Girish emphasizes the need for businesses to migrate from on-premises ERP systems to cloud-based solutions like SAP S/4HANA. He discusses how combining ERP with platforms like ServiceNow can …

1
ServiceNow Federal Forum 2024: ServiceNow Keynote 37:57

2M ago37:57

37:57

Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating how it supports experience, speed, and AI. Chris is joined by Venice Goodwine, CIO, Department of the Air Force, who talked about h…

1
How is Value Delivered? 6:24

2M ago6:24

6:24

Join Fred Champlain and Andy Jordan as they break down the misconceptions and provide light around value stream management. Many people think value stream starts and ends with development, but what about the more important aspects: the business architecture value stream. At the end of the day businesses whether they are product or service focused r…

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