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What the M

Kent D. McPhail and Stephen M. Hladik

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Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. Unveiling how mortgage servicers manage the residential homeownership industry is the concept behind “What the M,” a new podcast that discusses the complex issues facing default services and the path f ...
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It’s that time again… for a new episode of What the M! This week, Kent and Steve are honored to bring you an interview with the Honorable Annette M. Rizzo. Judge Rizzo was gracious enough to drop by to discuss mortgage foreclosure mediation programs, how the model was developed for courts, the success rates seen by these programs, and how the model…
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This week on What the M, we have a very special guest…host! With Kent out of the office, his law partner, Brooke Sanchez (literally) stepped up to the mic! Brooke is not only the Managing Partner of McPhail Sanchez, LLC, she is also the firm’s Managing Bankruptcy Attorney. Naturally, Steve was eager to pick her brain about current bankruptcy trends…
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“Father Time is undefeated.” – Erik Qualman It’s that time again… for a new episode of What the M! This week, Kent and Steve are excited to bring you an interview with internationally renowned author and speaker Erik Qualman. Erik stopped by “What the M” to discuss his latest book, The Focus Project, and how it can help leaders, lawyers, and anyone…
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It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Jesse Randall, COO of Black Dome Services, LLC. This episode focuses on the topic of property preservation in relation to mortgage servicing industry, as well as its interplay with handling defaulted mortgages. Since Black Dome is one of the fastest-growing p…
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Happy Holidays from all of us here at What the M! Steve is a little under the weather this week, but he and Kent both wanted to send this message out to thank the listeners for all of your support, and to wish you a very happy and safe holiday season! ************************************************* A huge thank you to our Season 2 sponsor, Guardi…
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It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Allen Chapman, Executive Vice President with Hub International. HUB International is a leading insurance brokerage company that provides employee benefits, business, and personal insurance products and services. Allen graduated from the University of Southern…
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Happy Thanksgiving from What the M! Kent and Steve wanted to drop in and thank all of the listeners for your support. It's been a great first year for the podcast and we look forward to many more! For this week's holiday episode, Kent and Steve flash back to one of What the M's most popular episodes from Season 1 - "Latinas in Power." The Latinas i…
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It’s time again… for a new episode of What the M! This week, Kent and Steve interview Daren Blomquist, Vice President of Market Economics at Auction.com. Daren began his career as a reporter for the Daily News Tribune, where he focused on county government and courts. He then moved on to Realty Trac, where he rose from Customer Service Representati…
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Happy Fall to all! It’s that time again… for a new episode of What the M! This week, Kent and Steve interview Alicia Stewart, Assistant Vice President at BSI Financial Services. Alicia has over 20 years of experience in the default servicing industry. She began her career as an AVP with Fay Servicing. She then worked for Penny Mac Loan Services as …
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It’s that time again… for a new episode of "What the M," Kent McPhail and Steve Hladik's podcast about the default mortgage servicing industry! This week, Kent and Steve discuss the continuing surge of the post-COVID “work from home” movement. Their guest on the topic, Michael Merritt, is the Senior Vice President of Customer Care and Default Mortg…
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Welcome to Season 2 of What the M! Last season, we were fortunate enough to interview an incredible roster of talented professionals about their insights and predictions for the default servicing industry. We wanted to kick off our new season by looking back at where the industry was a year ago versus where it is today. As one of the country’s most…
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Did you miss us? Kent and Steve *were* taking a brief summer hiatus before Season 2 of “What the M” drops in September. But when a fascinating U.S. Supreme Court decision was issued, Kent and Steve couldn’t wait that long to talk about it with you! In this case, Lac du Flambeau Band of Lake Superior Chippewa Indians v. Coughlin, the Court departed …
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Welcome to the season finale of What the M! You won’t want to miss this episode. Since the podcast began in September 2022, Kent and Steve have interviewed amazing, thoughtful, and brilliant guests. Every season 1 guest has been uniquely qualified to speak about different aspects of the default servicing industry, and has provided valuable informat…
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This week on What the M, Kent, and Steve returned to the faithfully commerce-driven city of Dallas, TX in anticipation of the Legal League Servicer Summit. While there, Kent met with the Latinas in Power ("LIP") for a fun evening of dinner and fantastic conversation and camaraderie, recording the podcast the next morning with Steve and a few of the…
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This week on What the M, Kent and Steve have a very special guest! In advance of next week’s Legal League Annual Spring Summit, Kent and Steve decided that an interview with one of Legal League’s rising stars, Brooke Sanchez, was in order! Brooke received her undergraduate degree from the University of South Alabama (Go Jags!) and her JD from Cumbe…
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This week on What the M, Kent and Steve interview Toniqua Green, Vice President of Corporate Social Responsibility at Mr. Cooper. Mr. Cooper prides itself on challenging the loan servicing status quo – so as an industry innovator, Toniqua is right at home there! Toniqua attended Roberts Wesleyan College, where she received her Bachelors Degree in o…
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It's that time again... time for a new episode of What the M! This week, Kent and Steve interview Jerry Mavellia, CEO of Guardian Asset Management Inc. Founded in 2007, Guardian has successfully managed and protected valuable assets for the US Department of Housing and Urban Development, federal, state, local government agencies, and private mortga…
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Episode 13 of What the M is anything other than unlucky! This week, Kent and Steve interview Dave Van Horn, Executive Chairman of PPR Capital Management. After attending West Chester University of Pennsylvania (Go Golden Rams!), Dave got together with a couple of friends, started an entity, and grew it into a juggernaut within the mortgage and note…
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Straight from the MBA, it’s a mini-episode of What the M! Flying solo this week while attending the Mortgage Bankers Association Conference in Orlando, Kent ran into someone he just had to have on the show! Gina Daya is the Vice President of Operations at Hello Solutions. Since 2017, Hello Solutions has made a name for itself in the default servici…
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Happy Mardi Gras from Mobile, Alabama! To celebrate this extra-festive season, we of course needed an extra-spirited guest. Who better than Kent McPhail himself? Kent is the Founder and Managing Partner of McPhail Sanchez, LLC. He received his undergraduate degree from the University of Southern Mississippi (To the Top!) and his Juris Doctorate fro…
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Just in time for Groundhog Day, Kent and Steve have their own forecaster on this week’s episode of What the M! But instead of predicting the weather, this guest can predict the economy. Rick Sharga is the Executive Vice President of Market Intelligence at ATTOM Data Solutions, a provider of comprehensive real estate data for companies in the mortga…
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Happy New Year from What the M! Kent and Steve are ringing in 2023 with a fascinating guest. John Bell III attended Lambuth University in Jackson, Tennessee before spending more than 15 years in the private sector, including serving as the Vice President of VA Real Estate Management at Bank of America. John is a Navy Veteran who served in both the …
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Welcome to a special holiday edition of What the M! This week, Kent and Steve get in the spirit of the season by interviewing Stanley C. Middleman, Founder and CEO of Freedom Mortgage, about his and his company’s incredible devotion to philanthropic work. One of the largest FHA and VA lenders in the country, Freedom formed “Team Freedom Cares,” (TF…
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Happy holidays from What the M! This week, Kent and Steve have a very special guest… Steve himself! Stephen Hladik is a partner at Hladik, Onorato, and Federman, LLP. He received his undergraduate degree from Penn State University (Let’s Go State!), before going on to Widener University for law school, where he graduated with honors. Upon graduatio…
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It’s Flagstar Friday! On this week's episode of What the M, Kent and Steve interview Amy Neumann, the FVP of Late-Stage Delinquency, Foreclosure, and Bankruptcy Operations at Flagstar Bank. Amy has a BS from Oakland University and a JD from Wayne State University Law School. She spent 12 years in private practice at Trott Law, where she was the Sen…
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On this week’s episode of What the M, meet the “James Madison” of the Mortgage Industry! Kent and Steve talk with Marcel Bryar, Founder and Managing Director of Mortgage Policy Advisors, LLC. Marcel earned a BA in history from Yale University and his Juris Doctorate from Yale Law School. Marcel is perhaps best known for leading the development and …
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It’s that time again… for a new episode of What the M! This week, Kent and Steve interview John Dunnery, Vice President of Claims at Mr. Cooper, and ask him about changes in finance regulation. John has a BA from Boston University, a Master’s Degree from the University of Oklahoma, and a JD from the University of Tulsa. He has held senior loan serv…
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It’s Financial Friday! This week, Kent and Steve interview Larry Goldstone, President of Capital Markets and Lending at BSI Financial Services. BSI is a loan servicer that endeavors to enable sustainable home ownership by practicing core values that embody doing what’s right, delivering on expectations, and winning with humility. Larry himself also…
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Kent and Steve are back with another industry leader! The second episode of “What the M” features Jesse Loomis, the President and General Manager of Bid4Assets, Inc. Bid4Assets is a leading online auction site that assists county governments in conducting foreclosure and tax foreclosure auctions virtually. Bid4Assets pioneered virtual public auctio…
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WHAT THE M? A PODCAST ABOUT MORTGAGE DEFAULT SERVICING Do you ever wonder who is behind the scenes collecting and processing all those monthly mortgage payments throughout the entire country? In the world of residential mortgages, the mortgage servicing industry is a critical but not always visible player in the lending and home ownership process. …
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