Best TELUS International Podcasts (2024)

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270: Solving the issue of stale feature flags (with Lekko's Konrad Niemiec) 11:59

2d ago11:59

11:59

In this episode, SD Times editor-in-chief David Rubinstein speaks to Konrad Niemiec, founder and CEO of Lekko about: What feature flags are "Stale flags" and why they're an issue Why dynamic feature flags helps cut down on stale flags

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269: The Safety-Critical Rust Consortium launches (with the Rust Foundation's Bec Rumbul) 12:30

3d ago12:30

12:30

In this episode, we speak to Bec Rumbul, executive director and CEO of the Rust Foundation, about the new Safety-Critical Rust Consortium, a subgroup dedicated to advancing the use of the Rust language in safety-critical software, such as automotive, aerospace, healthcare, utilities, etc. She talks about: Why Rust is a good choice for these applica…

1
268: Evaluating the ROI of AI implementation (with Exasol's Madeleine Corneli) 16:30

4d ago16:30

16:30

In this episode, Jenna Barron interviews Madeleine Corneli, lead product manager of AI/ML at Exasol, about how companies can assess the actual ROI of their AI investments. Key talking points include: What metrics to track How to analyze metrics and adapt Figuring out the right questions to ask Advice for getting started tracking metrics related to …

1
267: Why over half of developers are experiencing burnout (with Jellyfish's Andrew Lau) 13:44

28d ago13:44

13:44

In this episode, SD Times News Editor Jenna Barron interviews Andrew Lau, CEO and co-founder of Jellyfish, about Jellyfish's 2024 State of Engineering report. Some of the main findings were that 65% of respondents experienced burnout in the last year and that engineers are now having more of a say in business strategy than they have in the past. Ke…

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How can brands design and deliver seamless customer experiences? (feat. David Avrin and Jim Mitchell) 30:59

16d ago30:59

30:59

On this episode, we discuss the importance of reducing customer effort — and the steps brands can take to design and deliver seamless customer experiences. Today, customers demand speed and efficiency. It is up to brands to rise to that challenge. Research from HubSpot indicates that 9 out of 10 customers consider an immediate response from custome…

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266: Privacy concerns with Apple Intelligence and Apple's partnership with OpenAI (with Tabnine's Brandon Jung) 16:05

1M ago16:05

16:05

In this episode, SD Times editor-in-chief David Rubinstein interviews Brandon Jung, VP of ecosystem and business development for Tabnine about his concerns with Apple's partnership with OpenAI, which was announced alongside Apple Intelligence as a way to pull in real-world knowledge from ChatGPT for questions Apple's own model cannot answer. They d…

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265: The impact of impolite chatbot behavior on a company's customer service reputation (with Michelle Avery of WillowTree, a TELUS International Company) 13:33

25d ago13:33

13:33

In this episode, David Rubinstein, editor-in-chief of SD Times, speaks with Michelle Avery, group VP of AI at WillowTree, a TELUS International Company, about a recent survey the company did on rude chatbots. Key talking points include: What we mean by "rude bot behavior" What goes into creating a chatbot that is polite How organizations can measur…

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264: Extending OpenTelemetry to the mobile ecosystem (with Embrace's Andrew Tunall) 14:19

1M ago14:19

14:19

In this episode, Jenna Barron, news editor of SD Times, interviews Andrew Tunall, head of product at Embrace, a mobile observability company. They talk about: What it takes to get mobile observability right The challenges companies might face when trying to get observability into mobile apps OpenTelemetry's role in mobile observability Access Embra…

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263: Getting past the hype of AI development tools (with Honeycomb's Phillip Carter) 17:29

2M ago17:29

17:29

In this episode, SD Times news editor Jenna Barron interviews Phillip Carter, principal product manager for Honeycomb's AI offerings. Key talking points: Experienced developers will derive greater value from these tools than newer devs Testing is one area where they're really helpful for devs regardless of experience level Getting past the hype of …

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How can brands deliver experiences that create loyal customer advocates? (feat. Jay Baer, Brittany Hodak and Rajiv Dhand) 43:04

2M ago43:04

43:04

On this episode, we discuss a longstanding focus for customer experience (CX) leaders — loyalty — and the role of CX delivery in creating customer advocates and word of mouth. According to Nielsen, 88% of consumers trust recommendations from friends and family over all other forms of advertising. Despite the evidence that word of mouth, facilitated…

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262: What you missed from Broadcom's 2024 VSM Summit (with Broadcom's Laureen Knudsen) 12:27

2M ago12:27

12:27

*This episode sponsored by Broadcom* In this episode, SD Times Editor in Chief David Rubinstein talks to Laureen Knudsen, chief transformation officer at Broadcom. They recap Broadcom's 2024 VSM Summit and look forward to what's coming next year. To access the summit on-demand: https://enterprise-software.broadcom.com/vsm-virtual-summit-2024-on-dem…

1
261: An interdisciplinary approach to responsible AI advancement (with University of Maryland Professor Hal Daumé III) 16:27

2M ago16:27

16:27

While we largely talk about AI's impact on software development here at SD Times, the reality is that AI will impact nearly every discipline, from business to finance to education to journalism. The University of Maryland recently launched Artificial Intelligence Interdisciplinary Institute at Maryland (AIM) as a collaborative hub for AI research a…

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260: Why development secrets end up in the wild and how we can do better (with Bitwarden's Gina Tran) 11:37

2M ago11:37

11:37

In this episode, Jenna Barron, news editor of SD Times, is joined by Gina Tran, director of product for Bitwarden. They talk about the ever growing problem of secrets getting leaked into production, and why it happens. They also talk about how to prevent this problem and what improvements she has seen in secrets management practices over the last c…

1
259: Agile anti-patterns that are important for developers to recognize (with VMware Tanzu Labs' Mik Freedman) 17:17

2M ago17:17

17:17

In this episode, SD Times Editor-in-Chief David Rubinstein interviews Mik Freedman, senior director of VMware Tanzu Labs. They talk about anti-patterns in Agile and how by identifying them, developers can advance their Agile software development practice.

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What is the Frank And Oak secret for adapting to changing customer preferences? 21:19

3M ago21:19

21:19

On this episode, we explore how eco-friendly apparel brand Frank And Oak evolved its business model to adapt to customer expectations — and how data, feedback and technology are used to optimize its CX strategy. Founded in 2012 as an online-only menswear retailer, Frank And Oak used data and insights from customers to change course over the followi…

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258: Impacting EBITDA: Testing is a boardroom decision (Sponsored by KMS Technology) 16:21

3M ago16:21

16:21

In this episode, SD Times Editor-in-Chief David Rubinstein interviews Kim Mirazimi, chief revenue officer at KMS Technology and Nilesh Patel, senior director of software services at KMS Technology. They talk about how testing can improve a company's EBITDA (earnings before interest, taxes, depreciation, and amortization), which is a way of measurin…

1
257: How DevOps can be applied to manufacturing processes (with Copia Automation's Adam Gluck) 11:44

3M ago11:44

11:44

In this episode, SD Times Editor-in-Chief David Rubinstein interviews Adam Gluck, CEO and founder of Copia Automation, about using DevOps practices in the manufacturing sector and how many of the principles transfer.

1
256: Value stream management in 2024 (with Broadcom's Laureen Knudsen) 13:17

3M ago13:17

13:17

In this episode, SD Times Editor-in-Chief David Rubinstein discusses the current state of value stream in the industry and what organizations can do to improve their value streams. His guest is Laureen Knudsen, chief transformation officer at Broadcom. Check out the 2024 Value Stream Management Summit here.…

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255: How cognitive fatigue impacts developer productivity 16:16

3M ago16:16

16:16

In this episode, SD Times Editor-in-Chief David Rubinstein discusses how cognitive fatigue is compounding the software productivity problem. His guest is Hans Dockter, CEO at Gradle Inc. and lead at Gradle Open Source Project.By SD Times

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What trends are shaping customer experiences in 2024? 27:51

4M ago27:51

27:51

On this episode, we discuss customer experience trends – and how these trends are impacting CX leaders’ priorities in 2024. Drawing on decades of experience and conversations with CX executives at some of the world’s top brands, our expert guests speak to the challenges and opportunities in leveraging customer data, the impact of AI on customer int…

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254: The government’s role in regulating AI (with guest Duane Pozza) 17:07

4M ago17:07

17:07

In this episode, we speak with Duane Pozza, former assistant director of the FTC and AI lawyer at Wiley Rein, about President Biden’s executive order on AI and the European Union’s AI Act, and what impact those will have on AI technology.By SD Times

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All about Winglang, the programming language for the cloud - Episode 253 15:18

4M ago15:18

15:18

In this podcast episode, SD Times Editor-in-Chief David Rubinstein discusses the creation of Winglang, a programming language for the cloud His guest is Shai Ber, co-founder and COO at Wing Cloud.By SD Times

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The critical importance of platform engineering in today's enterprise - Episode 252 14:52

5M ago14:52

14:52

In this episode we interview Erin Boyd, director of emerging technologies at Red Hat, about where platform engineering fits into the technology landscape, how organizations are implementing platform engineering teams, and how important this new discipline will become as companies are looking to deliver business value from AI.…

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Challenges with AI-powered software development - Episode 251 16:06

5M ago16:06

16:06

In this podcast episode, SD Times Editor-in-Chief David Rubinstein discusses AI-powered software development and some of the challenges that creates. His guest is Derek Holt, CEO at Digital.ai.By SD Times

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How can employee-facing technology improve your customer experience? 24:32

5M ago24:32

24:32

On this episode, we explore the relationship between employees and technology — and how brands can harness employee-facing technology to improve their customer experience. Tools like agent-assist bots and internal collaboration platforms can enable team members to work effectively and efficiently — in turn, increasing employee engagement and custom…

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Determining whether an organization is truly data-driven - Episode 250 13:44

5M ago13:44

13:44

In this podcast episode, SD Times Editor-in-Chief David Rubinstein speaks with Scott Ambler software engineer, consultant and author of many books including Disciplined Agile Delivery about how companies can determine whether they are truly data driven.By SD Times

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Using open-source code to train AI - Episode 249 13:38

5M ago13:38

13:38

In this podcast episode, SD Times Editor-in-Chief David Rubinstein talks about using code to train AI, especially with open-source code. Joining him is Chris Wright, CTO and Senior Vice President of Global Engineering at Red Hat.

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How generative AI is helping low-code devs - Episode 248 11:40

6M ago11:40

11:40

In this episode, we dive into how low-code platforms are starting to incorporate generative AI capabilities, how this will help citizen developers, and what processes become easiest when combined with generative AI. Joining us to explain all this is Nanxi Liu, co-founder and co-CEO of Blaze.tech, a no-code platform that has already started combinin…

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Best practices for building successful data strategies - Episode 247 14:08

6M ago14:08

14:08

In this episode, SD Times Editor-in-Chief David Rubinstein discusses best practices for building successful data strategies based on Capital One's new research. Joining him is Christina Egea, Vice President, Product, Enterprise Data at Capital One.By SD Times

1
Entity resolution using Placekey - Episode 246 11:26

6M ago11:26

11:26

In this episode, News Editor Jenna Barron interviews Auren Hoffman, CEO of SafeGraph, which is one of the founding members of Placekey, a free entity resolution service for physical locations. They discuss why the tool was created, what its uses are, and what features are coming down the line. Learn more about Placekey: https://www.placekey.io/ Lea…

1
The downside of using open-source code to train AI - Episode 245 13:48

6M ago13:48

13:48

In this podcast episode, SD Times Editor-in-Chief David Rubinstein talks about using code to train AI and the new problems it can pose -- especially with open-source code. Joining him is Chris Wright, CTO and Senior Vice President of Global Engineering at Red Hat.

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Has the time come to prioritize voice-first experiences? 31:14

7M ago31:14

31:14

On this episode, we explore whether voice-first experiences will be as ubiquitous as the internet and smartphones — and how brands can prepare for a voice-first future. Voice technology offers distinct advantages over other forms of inputs, allowing for lower effort customer interactions, increased efficiency and improved accessibility. With recent…

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What's next for OpenTelemetry - Episode 244 14:04

7M ago14:04

14:04

In this podcast episode, SD Times Editor-in-Chief David Rubinstein discusses observability and the latest on OpenTelemetry. Joining him is Morgan McLean, director of product management at Splunk and cofounder of the OpenTelemetry project.By SD Times

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The debate around shift left - Episode 243 12:56

7M ago12:56

12:56

In this episode, SD Times Editor-in-Chief David Rubinstein discusses the debate surrounding shift left. His guest is Peter Klimek, director of technology in the office of the CTO at Imperva.

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How the CNCF is helping shape the future of generative AI - Episode 242 13:12

7M ago13:12

13:12

In this episode, we talk about the role of CNCF in shaping the future of generative AI whether that’s hardware optimization, infrastructure scalability, and innovative application development. Our guest is Jorge Castro, developer advocate at the Cloud Native Computing Foundation. Listeners can also tune in on-demand to some of the great talks that …

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Key findings in the AI field - Episode 241 22:02

8M ago22:02

22:02

In this episode, we discuss how despite the wide adoption of AI coding assistants among developers, trust in the security of code suggested and general security politics around AI are lacking. Our guest is Simon Maple, head of AI advocacy Advocate at Snyk to talk about some of the key findings of Snyk’s 2023 AI Code Security Report.…

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Are these digital CX resolutions on your list for 2024? 20:49

8M ago20:49

20:49

On this episode, we look back at our first season of Questions for now — and highlight six customer experience (CX) resolutions to consider as your brand rings in the new year. We’ve asked a number of big questions this past season, covering topics like automation, changing customer preferences, algospeak and more. Join us as we recap some of the a…

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Overture Maps Foundation is on a mission to provide reliable open map data - Episode 240 15:12

8M ago15:12

15:12

The Overture Maps Foundation is a collaborative effort led by Amazon, Meta, Microsoft, and TomTom to provide developers with reliable and interoperable open map data. It was first announced in December 2022 and has already released its first maps dataset with information on over 59 million places around the world. In this episode, we spoke with Mar…

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Preventing massive traffic spikes for Black Friday and beyond - Episode 239 18:58

8M ago18:58

18:58

What do Taylor Swift concerts and Black Friday have in common? Both events can overwhelm systems when those platforms are built on legacy technology. Join David Rubinstein, editor-in-chief of SD Times, as he talks with guest Spencer Kimball, co-founder and CEO at Cockroach Labs, about using cloud technology and planning to make sure massive spikes …

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The importance of data integrity when working with AI - Episode 238 14:36

9M ago14:36

14:36

In this episode, SD Times Multimedia Editor Jakub Lewkowicz explores the importance of data integrity when working with AI models. Joining him is John Jeske, solution architect and CTO for the Advanced Technology Innovation Group at KMS Technology. For more info be sure to check out our article "Mastering Data Governance: A Technical Blueprint for …

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A guide to usage-based pricing - Episode 237 18:16

9M ago18:16

18:16

In this week's episode, news editor Jenna Barron interviews Puneet Gupta, CEO and co-founder of Amberflo, to talk about usage-based pricing, how it compares to other pricing models, the pros and cons, and how it may evolve in the industry in the near future.

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What do people get wrong about automation? 26:10

9M ago26:10

26:10

On this episode, we ask big questions to debunk prominent myths and misconceptions surrounding automation in customer experience (CX). Questions like: Are automation tools going to replace human agents? Why do up to half of all automation projects fail? Is automation too expensive? Is automation only for the biggest companies? Along the way, we wea…

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Software-defined vehicles are flipping the role of the car - Episode 236 20:18

9M ago20:18

20:18

In this episode, SD Times Editor-in-Chief David Rubinstein explores the world of software-defined vehicles. His guest is Frank Ghenassia, executive chief architect at General Motors.

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Optimizing infrastructure for LLMs - Episode 235 16:20

9M ago16:20

16:20

In this episode, we explore the infrastructure that is needed for LLMs, the key components to building it, and common challenges. We also talk about why LLMs hallucinate and how to reduce the frequency of that from occurring. Joining us in the discussion this week is Trey Doig, CTO and co-founder of Pathlight, which is a generative AI company.…

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The open talent model and finding talent - Episode 234 16:14

9M ago16:14

16:14

In this episode, SD Times Editor-in-Chief David Rubinstein discusses the open talent model and outsourcing/finding talent for organizations. His guest is Mike Morris, co-founder and CEO at Torc.By SD Times

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Critical cyber vulnerabilities of SaaS - Episode 233 17:40

10M ago17:40

17:40

Hi everyone and welcome to this podcast episode on which Multimedia Editor Jakub Lewkowicz talks about the critical cyber vulnerabilities of Software-as-a-Service (SaaS) and why it’s especially critical to focus on now in the context of Cybersecurity Awareness Month. His guest is Shiva Nathan, Founder & CEO at Onymos — a startup that enables enterp…

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How can start-ups achieve the same world-class customer experience as a Fortune 500 company? 26:44

10M ago26:44

26:44

On this episode, we discuss how start-ups can deliver exceptional customer experience (CX) with limited resources — and how businesses of all sizes can use these tactics to thrive in a competitive environment. To succeed in the marketplace, start-ups need to provide CX that's seamless, simple and positive. Join us as we discuss how the most success…

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The need to have crypto agility in a post-quantum world - Episode 232 21:38

10M ago21:38

21:38

In this podcast episode, SD Times Multimedia Editor Jakub Lewkowicz talks about the need to have crypto agility in a post-quantum world. His guest is Kevin Bocek, VP of Ecosystem and Community at Venafi.By SD Times

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Is this where you need a Chief AI Officer? - Episode 231 17:36

10M ago17:36

17:36

Some say organizations today need a chief AI officer. Others, not so much. Tune in as David Rubinstein, editor-in-chief of SD Times, discusses the issue with Patrick Dougherty, the co-founder and CEO of Rasgo, a company that brings generative AI to the enterprise data warehouse.

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Crucial aspects of cybersecurity - Episode 230 13:36

10M ago13:36

13:36

In this podcast episode, Multimedia Editor Jakub Lewkowicz talks about fundamental aspects of cybersecurity. We’ll discuss the crucial steps organizations must take to enhance their security posture using it. His guest is Sally Vincent, senior threat research engineer at LogRhythm.By SD Times

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