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265: The impact of impolite chatbot behavior on a company's customer service reputation (with WillowTree's Michelle Avery)
Manage episode 424288938 series 2591275
Content provided by SD Times. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SD Times or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, David Rubinstein, editor-in-chief of SD Times, speaks with Michelle Avery, group VP of AI at WillowTree, a TELUS International Company, about a recent survey the company did on rude chatbots.
Key talking points include:
- What we mean by "rude bot behavior"
- What goes into creating a chatbot that is polite
- How organizations can measure politeness of a chatbot
- On the flip side, humans can be rude to bots too
264 episodes
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Manage episode 424288938 series 2591275
Content provided by SD Times. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by SD Times or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode, David Rubinstein, editor-in-chief of SD Times, speaks with Michelle Avery, group VP of AI at WillowTree, a TELUS International Company, about a recent survey the company did on rude chatbots.
Key talking points include:
- What we mean by "rude bot behavior"
- What goes into creating a chatbot that is polite
- How organizations can measure politeness of a chatbot
- On the flip side, humans can be rude to bots too
264 episodes
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Similar to What the Dev?
Android Backstage, a podcast by and for Android developers. Hosted by developers from the Android engineering team, this show covers topics of interest to Android programmers, with in-depth discussions and interviews with engineers on the Android team at Google. Subscribe to Android Developers YouTube → https://goo.gle/AndroidDevs
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continue reading
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