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The Twenty Minute VC (20VC) interviews the world's greatest venture capitalists with prior guests including Sequoia's Doug Leone and Benchmark's Bill Gurley. Once per week, 20VC Host, Harry Stebbings is also joined by one of the great founders of our time with prior founder episodes from Spotify's Daniel Ek, Linkedin's Reid Hoffman, and Snowflake's Frank Slootman. If you would like to see more of The Twenty Minute VC (20VC), head to www.20vc.com for more information on the podcast, show note ...
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Custom branded merch is a powerful tool for keeping your brand at the forefront of your customers’ minds.
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world. Each 25-minute interview is a candid conversation with the thinkers, doers, and builders at the forefront of UX design, accessibility in the user experience, and product management. Learn everything from how you can turn around a product launch failure, to how AI can make a designer’s life easier, and even ...
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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Jaime Masters: Online Entrepreneur, Speaker, Business Coach, Author and Blogger.
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Welcome to HVAC Success Secrets: Revealed, a podcast dedicated to revealing the success secrets to create and unleash the ultimate HVAC business.
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NEW EPISODES EVERY TUESDAY, SUBSCRIBE FOR UNBEATABLE ECOM RECON – Every Tuesday since 2014, host Kurt Elster shares the Shopify success stories that nobody tells you about, straight from the entrepreneurs living it. Subscribe for a raw look at what it really takes to succeed on Shopify.
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From the author of Fanatical Prospecting and the company that re-invented sales training, the Sales Gravy Podcast helps you win bigger, sell better, elevate your game, and make more money fast.
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Podcast by The CVC Home Service Success Network
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The ServiCEO Show” is a talk show aimed at exploring the challenges of maintaining customer satisfaction and improving customer retention through enhanced customer service skills and strategies. Hosted by Porché Unique, the show will feature interviews with entrepreneurs and everyday customers to unpack the daily struggles of working with entrepreneurs and customers. Through insightful discussions, the show aims to provide actionable strategies for businesses to enhance the customer experien ...
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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Owning a small business can be one of the most rewarding and challenging things a person does. Amid an uncertain economy and ever-evolving consumer trends, there is a lot to figure out and navigate to ensure your business thrives. Join hosts Jannese Torres (Yo Quiero Dinero) and Austin Hankwitz (Rate of Return) as they connect with small business owners and hear their stories about managing the ups and downs of starting and growing a small business. Listen to "Mind the Business: Small Busine ...
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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The Golfstore Podcast is a podcast about golf, where we share our tips, knowledge and passion for the game. In by-weekly episodes we will interview Golfstore Teaching Professionals to provide compelling and inspiring stories that will help you with golf game.
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Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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The modern business landscape is constantly evolving, presenting unprecedented challenges for leaders. The Built for Change podcast, hosted by journalist Elise Hu and technologist Josh Klein, explores these challenges and how leaders can adapt to thrive in this environment. Through insightful conversations with industry thought leaders, the podcast explores innovative approaches to meeting customer needs, the relationship between employee well-being and company success, and the role of techn ...
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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Welcome to Podcasts From The Printerverse, the ultimate destination for podcasts about printing, print production, print marketing, and print design where we examine all the elements that foster stellar printed materials, customer communications, and customer relationships that create opportunities for print business success. LISTEN LONG AND PROSPER! | #PMCpodcasts #Printerverse
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Welcome to CS RevSpeak, the podcast dedicated to Customer Success Leaders who are at the forefront of driving revenue growth. Hosted by Angeline, an experienced CS leader and founder of CS RevSpeak, this podcast is your go-to resource for actionable strategies, practical tips, and expert insights for confidently leading revenue-driven CS teams. Join us as we explore the evolving role of Customer Success in today’s business landscape, with a focus on commercial conversations, data-driven deci ...
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
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The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help businesses like yours gain clarity and illuminate your path to business success. As well as interviews with industry experts, I share how I became an industry thought leader in marketing and customer experiences using digital courses, keynote speaking and co-authoring a number-one best seller all with ...
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This podcast is for multi-unit managers and independent owners striving to scale their success and widen the scope of their success and impact. Together we will strive to get you to the top of the mountain.
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Welcome to "Taking Back Monday," the podcast designed for the go-getters, the visionaries, and the trailblazers who are ready to say "goodbye" to the Sunday Scaries and lead the way in creating meaningful work. We talk about building high-performance teams, enhancing leadership skills, and creating impactful customer relationships. It's time to say "goodbye" to the Sunday Scaries.
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Stories, science and secrets from the world’s brightest thought-leaders. Behavioral Grooves is the podcast that satisfies your curiosity of why we do what we do. Explanations of human behavior that will improve your relationships, your wellbeing, and your organization by helping you find your groove.
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Experience Better: The CX Podcast delivers customer success stories, interviews, research, and more. Tune in every other month as we uncover the secrets behind great customer experience. Visit kubra.com/podcast for more information.
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I’ve helped small business owners around the world revolutionize their businesses. Currently, we are coaching small business owners in 100 industries in 20 countries. ”My Passion is Your Success”™. Myself and my team will work harder than anyone else for your success. We will give you more value than anyone else.
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The OpsStars Podcast is your go-to resource for Revenue Operations insights and strategies. Join us as we bring together RevOps professionals from marketing, sales, and customer success operations to share ideas, discuss best practices, and explore cutting-edge revenue growth techniques. Expect candid conversations with top OpsStars in the field, giving you the knowledge and inspiration needed to enhance the buyer experience, drive organizational growth, and excel in your career. Discover th ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Jonny Adams & Matt Best will share their 30+ years experience on what growth & revenue acceleration looks like in modern business. With episodes featuring industry leaders, you can hear aspects of leadership, sales, account development and customer success, alongside other critical elements required to build an effective growth engine for your business. Southwestern/Great American, Inc., dba Southwestern Family of Companies, for itself and its related entities and their assigns, reserves and ...
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The BackOps podcast delves into the strategies, insights, and behind-the-scenes roles that drive organizational success, exceptional customer experiences and foster brand loyalty. Our mission is two-fold: 1. We aim to help leadership embrace the value of roles that help the organization succeed, which may be overlooked. 2. For industry peers, we will focus on providing immediately actionable insight. Takeaways they can apply to help them improve themselves, outcomes and better understand how ...
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Success stories from Basement Waterproofing and Home Contractor Industry Leaders.
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In a world filled with challenges and uncertainties, success can often seem like an elusive dream. But what if we told you that it's not just achievable, but within your grasp? Welcome to "The Big Success Podcast" - your ultimate guide to conquering obstacles, achieving your goals, and living the life you've always dreamed of. Join us on a journey of inspiration, motivation, and invaluable insights as we delve into the stories of individuals who have defied the odds, overcome adversity, and ...
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At RE/MAX Results, we think differently. We believe the Sales Executive is the customer, and we are proud to work with the highest producing sales executives in the country. This podcast will share their stories, their purpose, and their strategies to becoming market leaders in Minnesota and Western Wisconsin. Welcome to the Results-Driven Podcast
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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Entrepreneur Inspiring Stories to Help Motivate, Build, & Grow Your Successful Business with a Master Class from Entrepreneurial Thought Leaders that tell it How It Is... Millionaire Interviews is actionable advice for the (future & present) Entrepreneur, Thought Leaders, Solopreneur, Youpreneur, and Small Business Owner. The host interviews Business Founders in the Product, Service, Real Estate, and Tech industries so they can teach you from their experience. Connect with other Listeners @ ...
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This podcast aims to shine a light on the successes, key learnings and insights from Reading’s people and businesses. In the present and the past. We explore their recipes for success, the mistakes they’ve made and how you can avoid them, as well as inspirational stories that will give you a feel-good boost.
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Customer Success Career Coach
Carly Agar | Career and Job Interview Tips for Customer Success Managers
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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RevOpsAF is the podcast for people who are RevOpsAF and want to learn about everything RevOpsAF! Powered by the RevOps Co-op, the number one community for operations professionals.
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Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078
55:19
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Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She shares her experiences from building a customer success program, experimenting with AI tools, and leveraging SMS to scale interactions, while also discussing the significance of diversity and attention to …
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Tactics To Decrease Churn And Expand Revenue w/ Peter Armaly
32:03
32:03
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In the 20th episode of Scale Tale, Mausmi Ambastha is joined by customer success expert Peter Armaly for a deep dive into the true essence of CS leadership. Why should you tune in? ✅ Peter shares insights on the must-have skills for CS leaders ✅ Walk away with actionable strategies to level up your CS leadership ✅ Learn how to motivate your team to…
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How You Can Understand Customer Needs & Exceed Their Expectations ft. Rohan Shah (Extend)
32:25
32:25
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#updateai #customersuccess #saas #business In this episode, Josh Schachter, Founder & CEO of UpdateAI sits down with Rohan Shah, the Chief Revenue Officer and Co-founder of Extend to discuss the importance of understanding and addressing customer pain points to generate revenue and create value. We also look at how Rohan assembled a personal advise…
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How to Leverage Customer Experience to Grow Your Business from Brad Cleveland
8:25
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In this episode, customer experience expert Brad Cleveland explores into the art of building meaningful customer relationships and the shift from traditional customer service to a proactive, holistic approach to customer experience. Cleveland draws from his work with leading companies like Apple and government entities to explain how a customer-fir…
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Renewal Automation Leads to 15-Point Improvement in Retention Rate
32:34
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Can renewal automation transform your customer success strategy and drive significant revenue growth? The answer is YES! In this insightful conversation with Sharon Shafran, VP of Customer Success and Operations at Emerson, we explore the journey of implementing automation in a mature organization and the remarkable outcomes achieved. Click here to…
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Customer Success Metrics That Drive Growth with Jay Nathan
51:04
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In this podcast episode, Anika Zubair interviews Jay Nathan, COO of Churnkey, about his extensive experience in the SaaS industry and the evolving role of customer success. They discuss the key metrics that drive growth in SaaS, such as retention, customer lifetime value, and profitability, emphasizing the need for agility in tracking and adjusting…
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Why Transitioning to Revenue-Driven CS Does Not Have to Be Difficult
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Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant LinkedIn Profile In this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develo…
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Why customer success is central to your revenue org
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Revenue Operations should only focus on teams that directly generate net new revenue. ❌ False! Customer Success holds all of your recurring revenue, making it central to your revenue strategy. Join co-host Camela Thompson and Shantanu Shekhar, Revenue Operations at Personio, as they discuss fostering alignment 🤝across all GTM teams. You’ll learn ab…
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Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton
19:52
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in Dallas, TX. After… 7 years of Customer Experience consulting… 30 years of driving business results… 3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)... And countles…
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Roland sits down with Chris Campbell, co-founder of The Highland Cleaning Company. Chris shares what brought his family from the lush rolling meadows of Scotland to the desert of Arizona in 2007. Why would a Scottish optometrist get into the cleaning business? With his wife, Lisa, they’ve grown The Highland Cleaning Company through challenges by im…
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Episode 138: Most companies are squandering a golden opportunity. ⏱️ Timestamps: 00:00:00 - Everyone wants success, no one wants data work 00:00:23 - Introducing Irwin 00:01:27 - Why customer contact databases fall short 00:03:58 - Data responsibility: Who should own it? 00:04:47 - Clean data unlocks limitless potential 00:06:30 - The value of a fu…
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Shorts: Under the Radar - How True Change Takes Root
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In this episode of Taking Back Monday, we explore Alyssa's concept of 'The Invisible Revolution,' where real transformation occurs quietly in the shadows. The discussion highlights three strategies to enact deep-rooted change: leading with curiosity, embedding reflection, and championing personal projects. These methods focus on intrinsic motivatio…
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The Black Friday Email Guide for Real-World Brands
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“Honestly, I think my best customers don’t even look at the discounts. They get the email, see the new pants, and just say, ‘I want them.’” Black Friday: the annual marketing frenzy brands prep for all year. Kurt Elster sits down with Colby Kane of Aviator USA, who has a refreshingly different approach. No cringe sales gimmicks, just a smart, no-no…
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98. 5 Mindset Hacks For Resilience To Overcome Any Setback In Your Business with Stephen Lock
51:21
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Send us a text Overcome business setbacks, embrace change, cultivate positivity and turn challenges into growth opportunities with 5 mindset hacks from Stephen Lock. Enhance your listening experience with our detailed show notes, featuring bonus resources, additional insights and takeaways from this episode. Timestamps: [06:12] Overcoming Fear and …
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FROM THE HOTLINE: Negotiation via preparation
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Renewal negotiations have the potential to get out of hand. Kristi and Stino give their best tips for preventing things going sideways. Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:02:33 - Setting up multi-year contracts for enterprises 00:05:30 - Budget planning timing and nego…
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Crisis Management Tips for Customer Success Teams
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Text the show! In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team faces. Join us as we share real-life lessons from Buzzsprout’s 2021 DDoS attack, where our team…
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The spotlights are about to turn on.By Mika Lepisto
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Join David Burkus as he shares the secrets to building a high-performing team, focusing on the power of psychological safety, shared understanding, and purpose-driven work. Learn important insights to elevate your team’s success! Don’t miss the full episode! About Brad Sugars Internationally known as one of the most influential entrepreneurs, Brad …
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Episode 137: Diane Gordon's been doing this for over three decades, and the margin for error is still too damn high. ⏱️ Timestamps: 00:00:00 - Intro 00:00:54 - A customer experience nerd 00:01:31 - Struggling with retention forecasting 00:02:50 - Trust no health score 00:03:10 - Health scores: More of a guessing game? 00:04:36 - Keep sentiment and …
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Transforming customer experience with responsible AI strategy with Sharbani Dhar
31:51
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Episode web page ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down p…
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Can Advocacy Generate Revenue w/ Christian Jakenfelds
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No doubt about the fact that Net Revenue Retention (NRR) is vital, but it overlooks a crucial aspect of customer value: advocacy. Imagine a customer so thrilled with your product that they enthusiastically refer others. Despite this, customer success teams often don’t get the recognition they deserve for this kind of advocacy-driven growth. Even if…
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20VC: Anduril Co-Founder on How a Trump Administration Changes the Defence Industry | What Happens Between China vs Taiwan, Israel vs Palestine, Russia vs Ukraine | How Software Changes War & Why TikTok ...
1:23:27
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Matt Grimm is the Co-Founder and Chief Operating Officer of Anduril Industries, an American defense technology company that specializes in advanced autonomous systems. To date, Anduril has raised over $3.7BN with the latest round pricing the company at a whopping $14BN. Before Anduril, Matt was a Principal at Mithril Capital Management alongside Pe…
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Transforming Financial Advising With Simplicity and Tech With Adam Dell
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Adam Dell is the Founder and CEO of Domain Money, a company dedicated to creating exceptional financial products that reshape the financial system and provide accessible, high-quality financial advice. Before establishing Domain Money, he was a partner at Goldman Sachs, where he served as the Head of Product for Marcus by Goldman Sachs. With a stro…
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The Truth About Work and Life Balance | Christopher Michaelson
1:09:53
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Is Your Job a Calling or a Burden? This week, we jump into the deep and sometimes challenging question: what role does work play in a meaningful life? Christopher Michaelson, one of the co-authors of Is Your Work Worth It? joins us to explore the philosophical and practical aspects of how we view work—as a job, a career, or a calling—and the impact…
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Selects Edition: Actionable Steps to be Profitable even in this Economy with Ruth King
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Episode Highlights: Practical steps to help business owners start tracking and improving profitability, Marketing strategies for non-online businesses, Tips for automating email marketing, Strategies for getting potential clients to respond to outreach, Budgeting fundamentals and identifying “budget killers” in your business, Selecting KPIs that dr…
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Low Producing Team Members: What Is a Manager To Do?
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It is a common issue with so many companies, we have a low producing team member, or often it is one who simply does not match with the company culture you are trying to build. The question is what does the manager do? That is the topic for this episode of The CVC Home Service Success Network.The CVC Home Service Success Network is a presentation o…
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Exploring Food, Beverage, Tobacco, and Lottery Products for Independent Convenience Store Owners
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Food, beverages, tobacco products, and lottery tickets aren't just staples—they're the backbone of many convenience stores. They bring in foot traffic, create repeat customers, and significantly impact your bottom line. However, you need a solid strategy for managing these categories to maximize profitability and keep your customers coming back. Fr…
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How Acting on Case Studies Can Irrevocably Damage Your Career
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Over the course of three years, Maersk Line improved its Net Promoter Score (NPS) by an impressive 40 points, resulting in a 10% increase in shipping volumes. Even more remarkable, this growth occurred during a global shipping decline. But can other companies replicate Maersk’s success? Or are case studies like this more cautionary tales than roadm…
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Episode 136: What's the changing of one little letter mean, anyways? ⏱️ Timestamps: 00:00:00 - Intro 00:01:21 - Customer success vs. customer experience 00:02:33 - Do titles even matter at all? 00:03:32 - CX vs. CS: Is it just marketing hype? 00:04:46 - The blurred lines between CX and CS 00:06:30 - Responsibilities matter more than titles 00:07:53…
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From Hustle to Leadership: The Journey in Sales and Staffing feat. Andy Matheou
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In this episode of The Sales Gravy Podcast, Jeb Blount sits down with Andy Matheou from RHM Staffing to dive deep into the challenges and triumphs of selling in the staffing industry. Andy shares his journey from individual contributor to a leadership role, offering invaluable insights on hustle, resilience, and the unique demands of staffing sales…
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Today, we're taking a break from interviewing other experts to bring you our next episode of SEO Shorts — the segment where we explain complex SEO concepts in layman's terms. We often see brands wasting money creating content that doesn't align with their business goals. With this episode, we're discussing the only three types of content that busin…
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130 - Overcoming Imposter Syndrome: How to Feel Confident as a Woman in Tech - Ashley Stamps-Lafont
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Ever feel like you’re not good enough, even when you know you’ve earned your spot? My guest, Ashley Stamps-Lafont, opens up about her experiences with imposter syndrome, especially as a woman in tech leadership. Ashley is a customer success executive and full-time mom. Over her 15-year career, she has led over 100 post-sales professionals in both V…
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Culture that Wins: How Intentional Leadership Creates Success feat. Heather Haas
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In this episode of Taking Back Monday, Alyssa sits down with Heather Haas, CEO of Advisa, to dig into what it really takes to create a winning culture at work. Heather breaks down why culture isn’t just an HR project—it’s a competitive advantage that starts with intentional leadership. They explore the step-by-step process Heather uses to help lead…
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Episode 135: Recently, Diana De Jesus stopped caring what you think. ⏱️ Timestamps: 00:00:00 - Intro 00:01:00 - Meet Diana De Jesus, new GM at Stand the F Out 00:01:40 - Transitions in customer success roles 00:03:23 - Balancing priorities during transitions 00:05:35 - Embracing imperfection in role changes 00:06:15 - The CS mindset sneaking into r…
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Ep.18 Walk Works: Building Community Connections One Step at a Time
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In this episode, Caroline and Liz, co-founders of Walk Works in Reading, share the story behind their inspiring venture, which turns local walking routes into guided group experiences that foster connection with nature and community. What began as a shared love for hiking evolved into Walk Works, offering locals a safe, guided way to explore scenic…
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#109 Strategies to Measure and Prove the Value of Customer Experience Investments
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Tom Shimko, a seasoned expert in customer experience (CX) and marketing, to discuss the ROI of CX. Tom highlights the necessity of treating CX as a strategic imperative rather than a mere nicety. He unpacks the IDIC framework by Peppers and Rogers, emphasizing identification, differentiation, interaction, and customization as key steps. Tom shares …
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Connected in Crisis: Adapting Communication Strategies for Today's Weather Challenges
30:49
30:49
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Extreme weather events are wreaking havoc on utilities and the communities they serve. In this insightful podcast, Lemuel Satamkar, Senior Product Marketing Manager at KUBRA shares strategies for effective crisis communication with host Shaun Jackson, Senior Vice President of Marketing at KUBRA. Learn how leading providers are leveraging advanced t…
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Following Your Purpose: How Jay Conner Discovered the Opportunity of Private Lenders in Real Estate
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In this episode, real estate entrepreneur Jay Conner shares his journey and philosophy on building success that goes beyond financial gain. Jay talks about finding purpose in his career, transitioning from transactional real estate to coaching, and the impact of a supportive community on his early ambitions. Reflecting on lessons from his personal …
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Can Sales & CS Team Up to Take Customers to Success? ft. Nicole Guarino
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#updateai #customersuccess #saas #business Nicole Guarino, the Director of Customer Success at Cambridge Mobile Telematics (CMT) joins hosts Jon Johnson, Principal CSM (Key Accounts) at UserTesting, and Josh Schachter, Founder & CEO of UpdateAI, to discuss the pivotal roles of sales and customer success in driving business expansion. Nicole sheds l…
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Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!
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Episode 134: James Lawson tells us what outsiders see when looking in. ⏱️ Timestamps: 00:00:00 - Intro 00:01:01 - James Lawson: A lifetime in customer success 00:02:05 - The CS bubble and its confusion 00:03:54 - Should customer success be easier to grasp? 00:04:52 - Online behavior and the CS reality bubble 00:06:57 - Revenue and the CS role: It’s…
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41. AI in Your Job Search - Dos and Don'ts for Customer Success Roles
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Is it ok to use AI in your job search? While the thought of being able to get AI to write your resume and cover letter may seem tempting, you will want to listen to these insights first! I'll be covering the four do's and don'ts of using AI in your job search for customer success roles, drawing insights from recent interviews with hiring managers a…
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The Pain Of Change by The CVC Home Service Success NetworkBy The CVC Home Service Success Network
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