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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
What is learned in high schools around the EDGES of academics? Arts, athletics, and activities provide valuable and authentic learning opportunities often ignored or taken for granted in today’s data driven environment. Tim Catalano and Todd Lile provide a unique insight into high school learning in their upcoming book "EDGE-UCATION 'Teens on the Edge Learning on the Edge'" By meeting teens on the EDGE and giving them a voice in their own educations, we can change schools from the inside out!
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Windshield Time
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Differences Between Service & Maintenance
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38:09
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In this week's episode of Windshield Time, Chris and James discuss what the differences are between service calls and maintenance calls. They share how a customer's expectations vary across types of calls and ways technicians can train, prepare and adapt to them accordingly.
In this week's episode of Windshield Time, Chris and James discuss how you can use courage to successully navigate interactions with the two main types of unreasonable customers. They share how entering a customer's home with an open mind, abandoning pre-conceived notions, is the key to fielding unpredictable reactions.…
In this week's episode of Windshield Time, Chris and James discuss how you can create additional value for the customer in ways beyond just monetary means. Together, they break down the psychology behind determining value and its connection to DISC profiles.
In this week's episode of Windshield Time, Chris and James discuss their theory on price sensitivity, including how to navigate it when you're in the field.
In this week's episode of Windshield Time, Chris and James talk about how you can use non-technical information in the field to recognize and understand when there is an opportunity to provide additional, useful services to a customer.
In this week's episode of Windshield Time, Chris and James talk about feeling aligned when leading people and how ensuring that the customer understands: the cost of repair vs. replacement, the price range of replacing, why replacement is the best option, the process of the transaction and booking an appointment ASAP are the 5 keys to a great repla…
In this week's episode of Windshield Time, Chris and James talk about what the RE in PRESS PLAY means and why these skills are important out in the field. Building a strong Relationship with the customer is the key to getting your foot in the door. Then, use your rapport to Explore their concerns by asking smart questions, showing your interest in …
In this week's episode of Windshield Time, Chris is joined by our NEW interim host, James Walker, to talk about being held back by fear of failure on the job while getting to know more about J-Dub.
On this special episode of Windshield Time, the Service Excellence team bids farewell to longtime friend and coach, Chris Loudermilk. Tune in to hear Chris and Chris reminisce and chat one last time.
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Windshield Time
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Prescription Pyramid – Awareness & Stimulation
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33:37
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This week, your hosts Chris and Chris, with returning guest speaker Matthew Barbosa, talk about awareness and stimulation in the Prescription Pyramid.
In this week's "Windshield Time," your hosts Chris and Chris revisit DISC profiles.
This week your hosts Chris and Chris, with returning guest speaker Matthew Barbosa, talk about when things get awkward on the job.
This week your hosts Chris and Chris, with guest speaker Matthew, talk about how exactly One Things Leads To Another.
This week your hosts Chris and Chris discuss Fun with Cognitive Bias.
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Windshield Time
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With Great Power Comes Great Responsibility
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59:44
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In this episode of Windshield Time, host Chris and Chris talk about how "With Great Power Comes Great Responsibility".
This week on Windshield Time, your hosts Chris and Chris talk about What's Between Your Ears
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Windshield Time
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The Ever-present Multiple Bids Objection Revisited
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46:37
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This week on the podcast, your hosts Chris and Chris Revisit the ever-present Multiple Bids Objection.
This week on the podcast, your hosts Chris and Chris continue their series DiSC profile. This week: DISC Profiles & Objections
This week on Windshield Time your hosts Chris and Chris discuss presenting to DISC Profiles.
This week on Windshield time, your hosts Chris and Chris continue their deep dive into DISC Profiles. On this podcast they discuss the High C Profile.
This week on the Podcast, Chris & Chris continue their journey through the DiSC profile. This time, a deep dive into High S types!
In this episode, hosts Chris and Chris are joined by new coach: Mike to continue their talk on the DiSC profiles and talk about the High I Profile.
In this episode of Windshield Time, hosts Chris and Chris go into greater detail about DiSC profiles as mentioned in their previous episode, today talking about the High D Profile.
In this episode of Windshield Time, hosts Chris and Chris go over an introduction into DISC profiles and how they can benefit your business.
In this episode of Windshield Time, hosts Chris and Chris discuss ethics in business.
This week on the podcast, your hosts: Chris & Chris, talk about the importance of practice.
This week on the podcast, Chris & Chris discuss urgency and proof on service calls.
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Windshield Time
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A Doctor is Just A Technician That Works on People
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42:28
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The boys are back and ready to talk about the role Technicians (and Doctors) have in our lives and how they aren't that different after all.
This week on the podcast, Chris & Chris answer a listener question: How to upsell to existing customers.
This week on Windshield Time, Chris & Chris discuss the things about techs and salespeople that customers don't like. Spoiler alert: it's not technical! Tune in to learn more!
This week on the podcast, Chris & Chris discuss asking questions and giving answers.
Join Chris, Chris and Matthew as they discuss the power of a purposeful presentation.
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Windshield Time
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The Most Challenging Customers on the DISC Profile
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27:36
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This week on the podcast, Chris and Chris discuss the best and worst customers to have and how to handle the more difficult ones. Stay tuned!
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Windshield Time
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Presenting Like a Professional Technical Expert
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37:33
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This week, Chris Elmore and guest Matthew Barbosa talk about presenting to the customer like an expert. Stay tuned!
In this episode of Windshield Time, Chris and Chris introduce a new team member. And, no, his name is not Chris. We're excited to welcome Matthew Barbosa as the newest member of the Service Excellence team.
In this episode of Windshield Time, Chris & Chris talk about your personal script! Tune-in!
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Windshield Time
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Recognizing & Adapting to Customer's Profile
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37:01
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On this episode of the podcast, Chris & Chris talk about recognizing and adapting to the customer's profile.
This week on the podcast, Chris and Chris talk about the 5 myth traps. Plus, they have a surprise special guest. Check it out.
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Windshield Time
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Setting & Resetting Customer Expectations
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36:25
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This week on the podcast, Chris & Chris discussing setting and resetting customer expectations so you can get those higher ticket sales and your customer becomes a customer for life. Listen now!
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Windshield Time
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The Ease of Creating a Remarkable Experience
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17:56
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On this special "On the Road" episode of Windshield Time, Chirs & Chris talk about creating a remarkable experience for you and your clients.
In this week's episode of the podcast, Chris and Chris discuss building relationships.
In this episode of Windshield Time, Chris and Chris bring on special guest, Mark Bruckbauer, who is the newest coach at Service Excellence. Stay tuned to get to know Mark!
This week on the podcast, Chris Elmore and Chris Loudermilk talk about how you should be asking the customer to buy, but not before you’ve earned the right to ask. You have to earn the right by doing all of the things upfront that help build value, discover needs and wants, and make it easier for you to ask. You then have to be direct and ask for w…
This week on the podcast Chris Elmore and Chris Loudermilk talk about selling the seemingly unrelated items on a call. A customer calls for one of three reasons: a problem, maintenance, or a quote. On each of these types of calls you will find items that the customer may not have expected were related to the reason for their call. Chris and Chris t…
This week on the podcast Chris Elmore and Chris Loudermilk talk about preparing for the end at the beginning. Every service call is unique; however, you should always start every call the same way. At service excellence, we teach the PRESS PLAY process which includes Prepare, Relationship building, Evaluate with questions, and Settle Anxieties. The…
We are finally back! This week on the podcast Chris Elmore and Chris Loudermilk talk about what it means to be courageous as a technician or salesperson. The best techs and sales people out there are courageous enough to try things even if they fail or even if there is a possibility of failure. Normally technicians will avoid situations where they …
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Windshield Time
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Handling the "I Need a 2nd Opinion" Objection
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40:07
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This week on the podcast, Chris Elmore and Chris Loudermilk continue the series on objections with “I’m getting multiple bids” or “I need a second opinion.” This objection can sometimes be the most awkward objection to deal with. But just like every other objection, we should seek to eliminate or minimize the power of this objection by having a gre…
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Windshield Time
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Handling the "That's Too Expensive" Objection
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This week on the podcast, Chris and Chris continue discussing how to handle objections with “That’s too expensive” and “I can’t afford it”. These objections can get confusing because they can mean the same thing. They can also mean different things. So how do you know? On this episode we do what we have done with the previous objections. We break i…
This week on Windshield Time, Chris and Chris discuss how you should handle the “I want to think about it” objection. This objection can be the vaguest of all the objections you will get from a customer. The key for this objection, just like all the others, is to LEAP. Listen, empathize, ask questions, and problem solve. The first thing is to under…
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Windshield Time
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Handling the "Talk to My Spouse" Objection
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45:54
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This week on the podcast, Chris and Chris talk about handling one of the most awkward objections: “I need to talk to my spouse.”
