Managing, Strategy, Business: David Maister Live Videocast podcast

#Business #Careers #Higher Education #Marketing #David Maister #Video #Podcasting Education

46:39

“If we march into that village and we start trying to persecute people for using poison, something that's very illegal, nobody's going to talk to us. We're not going to find out where the poison came from. We're not going to be able to shut anything down. We should take the approach that people are using poison because they're desperate, because they see no other alternative.” – Andrew Stein Andrew Stein is a wildlife ecologist who spent the past 25 years studying human carnivore conflict from African wild dogs and lions in Kenya and Botswana to leopards and hyenas in Namibia. His work has long focused on finding ways for people and predators to coexist. He is the founder of CLAWS , an organization based in Botswana that's working at the intersection of cutting-edge wildlife research and community driven conservation. Since its start in 2014 and official launch as an NGO in 2020, CLAWS has been pioneering science-based, tech-forward strategies to reduce conflict between people and carnivores. By collaborating closely with local communities, especially traditional cattle herders, CLAWS supports both species conservation and rural livelihoods—making coexistence not just possible, but sustainable.…

Managing, Strategy, Business: David Maister Live videocast

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Leading global consultant, business author, and former Harvard Business School professor David Maister presents a videocast of highlights from his speaking engagements covering his four main topic areas: Strategy, Management, Client Relations, and Careers.

25 episodes

Managing, Strategy, Business: David Maister Live videocast

13 subscribers

updated 18 years ago

Series home•Feed

25 episodes

#Business #Careers #Higher Education #Marketing #David Maister #Video #Podcasting Education

All episodes

1
Summary Proverb 1:20

18 years ago1:20

1:20

We will close this series with a proverb that I use to conclude many of my seminars. It illustrates that what most businesses need, is not clarification on what is the right thing to do, but the courage to not give in to short term gratification.

1
Earning a Relationship 3:58

18 years ago3:58

3:58

A core element in my view of the world is that everything we want must be given to us by another human being. So weather it is about getting our staff to cooperate with us, or to get clients to entrust us with business, our main task is to make other people, want to give us what we want. We must learn how to earn relationships. The following video, taken from my personal life, shows a remarkable effective way, of pulling this off.…

1
Dynamos 9:51

18 years ago9:51

9:51

In this video clip we're going to look at the issue of energy, excitement, and ambition in a different way and talk about the different states of drive that you and I might experience at different stages of our career.

1
Think of Work 9:49

18 years ago9:49

9:49

A core proposition in my way of thinking about business development is that you will have more success if you're trying to market things that turn you on for clients that you are truly interested in. Now this is simple to say, but it appears that it is not the case with the way that many professionals actually come to market. Listen to the following presentation and reactions.…

1
Getting Hired by New Clients 15:12

18 years ago15:12

15:12

In this video clip, we explore how you can win business from a non-client who is looking around and talking to many providers. So this is the situation that may be described as a beauty parade or a competitive bid or a request for proposal. We analyze it by using a direct experience of my own.

1
Experts vs. Advisors 3:54

18 years ago3:54

3:54

In the marketing of professional services, you can come across in one of two ways to the buyer. You are either interested in them, or you are interested in their cash. We will show why the former is the key to successful business marketing.

1
Marketing To Existing Clients 18:33

18 years ago18:33

18:33

One of the biggest ways that professionals and professional firms can improve their marketing effectiveness is to think through and make sure that they are actually putting their marketing efforts in places which yield the highest return. This is actually not commonly the case. Most firms say that they believe that marketing to existing clients is the best source of new revenue. But when you add up all of the non-billable hours that are spent on marketing you often get surprised that a very high majority of it is diverted to chasing new clients. In this clip, we examine all of the places that marketing efforts can go. We make some very clear recommendations about where the priorities are.…

1
Rules of Relationships 3:45

18 years ago3:45

3:45

We all say we want relationships and we want to be good at romance, but we have not all thought through the actions and behaviors that a Necessary to create those things. In this video clip, we begin to explore the necessary skills.

1
Romance and Sincerity 5:06

18 years ago5:06

5:06

In thinking about business development, there are two basic mindsets that must be distinguished. On the one hand, you could focus on trying to win each transaction, transaction by transaction. Somewhat rudely, I call this the mindset of going for the quick hit, or the one-night stand. The other way of coming to market is trying to build relationships. Trying to get good at romance, where you're trying to persuade potential clients to enter into a long-term relationship with you. The key point is that we must understand that whilst either can be made to work, there is a crucial difference between being good at one-night stands and being good at romance.…

1
How We Buy 7:39

18 years ago7:39

7:39

The key to all marketing, selling, client service, and client relations questions is actually not about how do you market, or how do you sell. The thing that we need to understand is, "How do clients buy?" And what follows is my attempt to explain that perspective at a recent lawyers conference.

1
What We Hate About Those People 5:28

18 years ago5:28

5:28

The key to giving your clients a great client experience is to understand what it feels like to be a client. In the following clip, we explore exactly that, by drawing on our common experience of being the patient of a doctor.

1
Where Should Marketing Time Go? 8:53

18 years ago8:53

8:53

In this video clip, we're going to explore another example of how you go about investing in a relationship in order to get involved in more of the transactions in business that your client has, otherwise known as cross-selling or expanding a relationship. We will explore the tactics that work with a particular emphasizes on how you invest in the relationship.…

1
Accountability 6:43

18 years ago6:43

6:43

In the following video we will make the case that, if the employees of an organization are to raise their performance, then logically what is required is that the managers must first be better at performing their role and that, in order to make this happen, the managers must be prepared to be accountable for their performance. In the video, you'll see one idea put forward about how managerial accountability for performing the managerial role could be installed inside an organization.…

1
Managing Dad 4:18

18 years ago4:18

4:18

In this clip we dig into the parallels between being an effective manager in the workplace and being an effective change agent within your family. How do you learn how to deal with different family members and bring about harmony and joint action in a family situation? And where does that match what you have to do at work?…

1
Using Language To Get What You Want 3:45

18 years ago3:45

3:45

In business, performance appraisal or even out and out criticism supplants skillful use of language and careful presentation of issues and solutions. We will examine a story of exemplary language skills and note the various applications in business life.

Managing, Strategy, Business: David Maister Live videocast

1
Getting Others to Give You What You Want 4:15

18 years ago4:15

4:15

A crucial difference in our style in dealing with the world is whether we deal with other people as "us," part of the same relationship. Or whether or not we're always thinking of them as "them," people who are on the other side, people from whom we want things. They are adversaries. The following clip tries to illustrate that distinction.…

Managing, Strategy, Business: David Maister Live videocast

1
How Managers Should Spend Their Time 8:21

18 years ago8:21

8:21

Everyone agrees that professional groups need to be led by a player coach or a producer manager. But the balance between those roles is not always agreed even with in firms or within the group themselves. In most firms the emphasis is on the player or the producer role meaning that the main job that's taken seriously is to serve the clients and get out and get revenues. The coaching or the managing is very often neglected. I think this is a very bad economic choice for most firms, as you will see in the following discussion.…

Managing, Strategy, Business: David Maister Live videocast

1
Excitement 5:27

18 years ago5:27

5:27

In this video we are going to dig deep into the issue of excitement. Of how you ensure that in fact people bring to their work passion and excitement and enthusiasm. And the question is going to be not only about yourself but also the people around you.

Managing, Strategy, Business: David Maister Live videocast

1
Not Qualified to Manage 5:42

18 years ago5:42

5:42

In the following video clip, I try to make the case that being an effective manager is not about knowledge, and is not even about skills, but that the crucial element in becoming an effective manager is entering into the role with the right set of attitudes. I also try to make the case that not all of us, in fact, can qualify on those attitudes.…

Managing, Strategy, Business: David Maister Live videocast

1
Managing Works 16:01

18 years ago16:01

16:01

In this video we're going to explore how management, in a society of professionals, can really be made to work. The clip opens with an example of fabulous management, fabulous coaching, that was done to me early in my career, and contrasts with the sorts of management that we often see, inside professional firms.…

Managing, Strategy, Business: David Maister Live videocast

1
Fat Smoker 6:04

18 years ago6:04

6:04

One of the most interesting challenges in business is that very often we already know what we need to improve but we donâ€™t always get around to tackling it. The same is, of course, true in our personal lives and in this video, I will use that analogy to suggest ways that we can actually improve our business by drawing upon what it takes to improve our personal lives.…

Managing, Strategy, Business: David Maister Live videocast

1
Survey Results 5:55

18 years ago5:55

5:55

In the year 2001, I did a study, which resulted in a book called " Practice What You Preach ", in which I studied 139 professional businesses around the world. This video clip shows the early results of that study.

Managing, Strategy, Business: David Maister Live videocast

1
Strategy is Standards 3:21

18 years ago3:21

3:21

Among the most important things I've learned is that to succeed, a professional firm needs values, principles, or standards. But you have to use these words very carefully. In many firms, their values are things they aspire to — things they wish to be — and that is not the sense in which I am using it here. I'm using the values in almost the religious sense, that these are the principles we will not be prepared to break. What I am trying to report to you is, firms that have such principles, flourish.…

Managing, Strategy, Business: David Maister Live videocast

1
Profit Formula 7:41

18 years ago7:41