The Gray Area With Sean Illing podcast

#Society #Philosophy #Vox Media Podcast Network #Im On #News Talk #Progressive #News #Politics

27:29

Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

The Gray Area with Sean Illing

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The Gray Area with Sean Illing takes a philosophy-minded look at culture, technology, politics, and the world of ideas. Each week, we invite a guest to explore a question or topic that matters. From the the state of democracy, to the struggle with depression and anxiety, to the nature of identity in the digital age, each episode looks for nuance and honesty in the most important conversations of our time. New episodes drop every Monday.

704 episodes

The Gray Area with Sean Illing

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updated 7 days ago

Series home•Feed

704 episodes

#Society #Philosophy #Vox Media Podcast Network #Im On #News Talk #Progressive #News #Politics

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The Gray Area with Sean Illing

1
Stop comparing yourself to AI 55:51

7 days ago55:51

55:51

Why do we keep comparing AI to humans? Jaron Lanier — virtual reality pioneer, digital philosopher, and the author of several best-selling books on technology — thinks that we should stop. In his view, technology is only valuable if it has beneficiaries. So instead of asking "What can AI do?," we should be asking, "What can AI do for us?" In today’s episode, Jaron and Sean discuss a humanist approach to AI and how changing our understanding of AI tools could change how we use, develop, and improve them. Host: Sean Illing ( @SeanIlling ) Guest: Jaron Lanier , computer scientist, artist, and writer. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
Democrats need to do something 54:45

14 days ago54:45

54:45

American government has a speed issue. Both parties are slow to solve problems. Slow to build new things. Slow to make any change at all. Until now. The Trump administration is pushing through sweeping changes as fast as possible, completely changing the dynamic. And the Democrats? They’ve been slow to respond. Slow to mount a defense. Slow to change tactics. Still. Ezra Klein — writer, co-founder of Vox, and host of The Ezra Klein Show for the New York Times — would like to offer a course correction. In a new book, Abundance, Klein and co-author Derek Thompson, argue that the way to make a better, brighter future, is to build and invent the things we need. To do that, liberals need to push past hyper-coalitional and bureaucratic ways of getting things done. In this episode, Ezra speaks with Sean about the policy decisions that have rendered government inert and how we can make it easier to build the things we want and need. Host: Sean Illing ( @SeanIlling ) Guest: Ezra Klein, co-author of Abundance and host of The Ezra Klein Show Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
How to live in uncertain times 52:40

21 days ago52:40

52:40

Humans hate uncertainty. It makes us feel unsafe and uneasy. We often organize our lives to avoid it. When it's foisted upon us, we don’t always know how to act. But writer and journalist Maggie Jackson argues that uncertainty can actually be good for us, and that we’re doing ourselves a disservice by avoiding it. She tells Sean that embracing uncertainty can spark creativity, improve problem solving skills, and help us lead better, more hopeful lives. This episode originally aired in January 2024. Host: Sean Illing ( @SeanIlling ) Guest: Maggie Jackson, author of Uncertain: The Wisdom and Wonder of Being Unsure Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
How to sink into silence 50:45

28 days ago50:45

50:45

How often do you find silence? And do you know what to do with it when you do? Today’s guest is essayist and travel writer Pico Iyer . His latest book is Aflame: Learning From Silence , which recounts his experiences living at a Catholic monastery in California after losing his home in a fire. He speaks with Sean about the restorative power of silence, and how being quiet can prepare us for a busy and overstimulated world. Host: Sean Illing ( @SeanIlling ) Guest: Pico Iyer, writer and author of Aflame: Learning From Silence Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
How to change your personality 43:11

5 weeks ago43:11

43:11

If you could change anything about your personality, anything at all, what would it be? And why would you want to change it?Writer Olga Khazan spent a year trying to answer those questions, and documented the experience in her new book Me, But Better: The Science and Promise of Personality Change. In this episode Sean speaks with Olga about the science of personality change, the work it takes to change yourself, and what makes up a personality, anyway. Host: Sean Illing ( @SeanIlling ) Guest: Olga Khazan, author of Me, But Better: The Science and Promise of Personality Change . Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
Is ignorance truly bliss? 38:15

7 weeks ago38:15

38:15

Are you ever happier not knowing something? As Aristotle famously claimed, “All human beings want to know.” But denial and avoidance are also human impulses. Sometimes they’re even more powerful than our curiosity. In this episode Sean speaks with professor Mark Lilla about when we’re better off searching for knowledge and when we’re better off living in the dark. Lilla’s new book is called Ignorance and Bliss: On Wanting Not to Know . Host: Sean Illing ( @SeanIlling ) Guest: Mark Lilla, professor of humanities at Columbia University and author of Ignorance and Bliss: On Wanting Not to Know . Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
Is America broken? 53:43

8 weeks ago53:43

53:43

What do you think of America’s institutions? Alana Newhouse, founder and editor-in-chief of Tablet Magazine, says that may be the most important political question in America. In an essay published more than two years ago, Newhouse argued that there is a new political divide, one in which your place — and the place of your allies and adversaries — is determined by whether you believe that America’s institutions should be fixed or destroyed. Her argument feels eerily prescient in light of the Trump administration’s recent efforts to dismantle government programs. In this episode, which first aired in February of 2023, Alana and Sean debate what that divide means for America’s present and future, and whether it supersedes labels like "left" or "right" and "Democrat" or "Republican." Host: Sean Illing ( @seanilling ), host, The Gray Area Guest: Alana Newhouse ( @alananewhouse ) editor-in-chief, Tablet and author of " Brokenism ." Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
The cost of spending time alone 45:07

9 weeks ago45:07

45:07

Americans are spending an historic amount of time alone, a phenomenon that is often referred to as an "epidemic of loneliness." But are we actually lonely? Or do we prefer being by ourselves? And if we do, what does that mean for us and our society? Today’s guest is journalist Derek Thompson, who, in a recent essay for the Atlantic, challenges the conventional wisdom around loneliness. He argues that Americans prefer solitude, and that preference presents a wholly different kind of challenge for the country. Derek and Sean discuss the far-reaching effects of America’s antisocial behavior, including what it means for our society, our politics, and our future. Host: Sean Illing ( @SeanIlling ) Guest: Derek Thompson, staff writer , The Atlantic Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
Attention pays (with Chris Hayes) 54:42

10 weeks ago54:42

54:42

Where is your attention right now? Where was it a minute ago? A second ago? Where will it be a minute from now? One of the primary features of this age — the age of the internet and smartphones and algorithmic feeds — is that our attention is everywhere and nowhere at the same time. This is no accident. Our devices and apps are engineered to constantly alert us to things that are important and to things that are not. That’s because holding our attention is valuable. The time we spend reading, watching, and listening to content on our digital devices has been commodified, and that commodity is fueling the economy of the digital age. Today’s guest is Chris Hayes, the host of All In with Chris Hayes on MSNBC and author of The Sirens' Call: How Attention Became the World’s Most Endangered Resource . Chris speaks with Sean about how the attention industry is changing our economy, our society, and ourselves. Host: Sean Illing ( @SeanIlling ). Guest: Chris Hayes, host of All In with Chris Hayes on MSNBC and author of The Sirens' Call: How Attention Became the World’s Most Endangered Resource . Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
How to be happy 1:10:38

11 weeks ago1:10:38

1:10:38

What does it take to be happy? Professor of psychology Laurie Santos just might have the answer. This week The Gray Area takes a break from its regular programming to bring you an episode of another podcast that we love. In this episode of Stay Tuned With Preet, host Preet Bharara interviews Laurie Santos, a psychology professor at Yale University, about what we all can do to be happier. The two discuss how to maximize your happiness, how to bring meaning to your career, self-care vs. caring for others, and the barriers to happiness that parents face. Host: Preet Bharara, host of Stay Tuned With Preet Guest: Laurie Santos, professor of psychology at Yale University, and host of The Happiness Lab Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
The screens between us 49:53

12 weeks ago49:53

49:53

What is the first thing that you touch in the morning? What about the last thing you touch before you go to sleep? For many of us, it’s our phone. Digital devices are with us constantly, often putting a digital layer between us and the world. The benefits of this are enormous: convenience, efficiency, and constant stimulation. But is there a personal cost to living in a mediated reality? Today’s guest is Christine Rosen, a senior fellow at the American Enterprise Institute and the author of the new book The Extinction of Experience: Being Human in a Disembodied World . Christine and Sean discuss how the digital revolution is affecting our social skills and our quality of life. Host: Sean Illing ( @seanilling ) Guest: Christine Rosen, senior fellow at the American Enterprise Institute and the author of The Extinction of Experience: Being Human in a Disembodied World . Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
The importance of failure 50:28

13 weeks ago50:28

50:28

At the beginning of the new year, many of us make pledges to change ourselves. We want to work out more. Or read more. Or cook more. Within a few months, some of us will have succeeded but many of us will have failed. When we do, we’ll probably tell ourselves to try again, that failure inevitably leads to success. But is that true? And is failure really such a bad thing? In this episode, which originally aired in March of 2023, Sean interviews professor Costica Bradatan about his book In Praise of Failure: Four Lessons in Humility . The two explore different kinds of failure and discuss how embracing our limitations can teach us humility and ultimately be good for us. Host: Sean Illing ( @SeanIlling ) Guest: Costica Bradatan, professor and author of In Praise of Failure: Four Lessons in Humility Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
What to do with your sadness, pain, and grief 1:00:48

15 weeks ago1:00:48

1:00:48

How can we find happiness? That's an old question. Since the beginning of philosophy people have been wondering what makes us happy and how to get more of it. But if you're a real person living in the real world, you know already that it's not possible to be happy all the time. So what do we do when we’re experiencing depression or grief or a dark mood? Philosopher Mariana Alessandri thinks that we should stop trying to repress these feelings. In this conversation, which originally aired in 2023, Sean speaks with Mariana about her book Night Vision: Seeing Ourselves Through Dark Moods and how our obsession with staying positive has produced destructive emotional cycles. Host, Sean Illing ( @seanilling ) Guest: Mariana Alessandri, philosopher and author of Night Vision: Seeing Ourselves Through Dark Moods Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
What do animals feel? 52:14

16 weeks ago52:14

52:14

Can you ever really know what’s going on inside the mind of another creature? In some cases, like other humans, or dogs and cats, we might be able to guess with a bit of confidence. But what about octopuses? Or insects? What about AI systems — will they ever be able to feel anything? And if they do feel anything, what are our ethical obligations toward them? In today’s episode, Vox staff writer Oshan Jarow brings those questions to philosopher of science Jonathan Birch. Birch is the principal investigator on the Foundations of Animal Sentience Project at the London School of Economics, and author of the recently released book, The Edge of Sentience: Risk and Precaution in Humans, Other Animals, and AI . Birch also convinced the UK government to consider lobsters, octopuses, and crabs sentient and therefore deserving of legal protection. This unique perspective earned Jonathan a place on Vox’s Future Perfect 50 list , an annual celebration of the people working to make the future a better place. The list — published last month — includes writers, scientists, thinkers, and activists who are reshaping our world for the better. In this conversation, Oshan and Jonathan explore everything we know— and don't know — about sentience, and how to make ethical decisions about creatures who may possess it. Guest host: Oshan Jarow Guest: Jonathan Birch , Author of The Edge of Sentience: Risk and Precaution in Humans, Other Animals, and AI . Available for free on the Oxford Academic platform. Learn more about your ad choices. Visit podcastchoices.com/adchoices…

The Gray Area with Sean Illing

1
Are men okay? 52:00

17 weeks ago52:00