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The Art of Charm is where self-motivated people, just like you, come to learn from the company’s coaches about to how to master human dynamics, relationships, and becoming your best self with the help of Johnny and AJ, the company’s founders. Johnny and AJ bring their 11 years of coaching experience from their famous Bootcamps, where they host clients in Los Angeles from all over the world and they share their stories, best practices and themselves on this weekly podcast. Not only does The A ...
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What Can the Hospitality Industry Teach Us About Customer Experiences?
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In this episode we're learning about an industry that’s known for having the highest standards when it comes to customer service: hospitality. First, host Kristen Meinzer talks to Will Jones, General Manager of The Swag Resort, a boutique luxury resort that sits right along The Great Smoky Mountain National Park. Will shares hospitality practices and philosophies that can help businesses deliver memorable experiences by prioritizing authenticity and improving employees’ experiences. Later, you’ll hear from Xio Sandoval, a leading realtor and top CENTURY 21 agent in Southern California who has an inspiring passion for strengthening community connections.
Guests:
Will Jones: General Manager, The Swag
Xio Sandoval: CENTURY 21 Realty Masters Agent in Montebello, CA
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