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What Can the Hospitality Industry Teach Us About Customer Experiences?

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Manage episode 304129634 series 2548336
Content provided by Slate Studios. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Slate Studios or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode we're learning about an industry that’s known for having the highest standards when it comes to customer service: hospitality. First, host Kristen Meinzer talks to Will Jones, General Manager of The Swag Resort, a boutique luxury resort that sits right along The Great Smoky Mountain National Park. Will shares hospitality practices and philosophies that can help businesses deliver memorable experiences by prioritizing authenticity and improving employees’ experiences. Later, you’ll hear from Xio Sandoval, a leading realtor and top CENTURY 21 agent in Southern California who has an inspiring passion for strengthening community connections.

Guests:

Will Jones: General Manager, The Swag

Xio Sandoval: CENTURY 21 Realty Masters Agent in Montebello, CA

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

32 episodes

Artwork
iconShare
 

Archived series ("Inactive feed" status)

When? This feed was archived on February 26, 2024 20:44 (21d ago). Last successful fetch was on October 12, 2023 17:03 (5M ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Manage episode 304129634 series 2548336
Content provided by Slate Studios. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Slate Studios or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode we're learning about an industry that’s known for having the highest standards when it comes to customer service: hospitality. First, host Kristen Meinzer talks to Will Jones, General Manager of The Swag Resort, a boutique luxury resort that sits right along The Great Smoky Mountain National Park. Will shares hospitality practices and philosophies that can help businesses deliver memorable experiences by prioritizing authenticity and improving employees’ experiences. Later, you’ll hear from Xio Sandoval, a leading realtor and top CENTURY 21 agent in Southern California who has an inspiring passion for strengthening community connections.

Guests:

Will Jones: General Manager, The Swag

Xio Sandoval: CENTURY 21 Realty Masters Agent in Montebello, CA

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

32 episodes

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